They over charged the guy who took my reservation was rude and they over charged my card i didn't use the gas that i signed for but being it was my first time renting my own truck o didnt know to take a picture i didnt use all thw miles i paid for yet i get hit with a extra 219 charge never using uhaul againJuana J.
Moving Truck Rental in Philadelphia, PA at Dream Furniture
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Philadelphia, PA 19122
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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I was running a little late and called to let the site know I would be ~15 minutes late. I was assured that there would be no issue. I dropped off the truck at 1:45 PM, but didn't receive a checked in receipt until 3 PM and was charged for the truck being late. Maybe I misunderstood my agreement, but with this extra fee and the others added on, the cost was basically double of what was anticipated.Dustin C.
Clearly the UHaul side of the business isn't a priority. Even though I'd checked in online, I had to go through the check-in process again. The dolly and furniture pads weren't in the van, so I was told to go check some of the other UHaul trucks to find them on my own. The other trucks were all unlocked. I guess I ended up with the 12 pads I paid for? They seemed to be used already and we're just in a pile. When I returned the truck, I had to wait quite a while inside after giving them the key while somebody ran out to check the van (the owner's kid?). I was then told that I could leave, with no confirmation of final cost. I'm waiting for my receipt email to see if they charged me based on my estimate instead of miles driven (we took far fewer trips than expected). If it's wrong, I guess I'll reach out about it!Eric K.
Used mask in uhaul. Probably not sanitized. No one was wearing a mask inside the location.Stephen C.
Upon arrival, the employee at the desk was not wearing a mask, was loudly talking on the phone through wireless head phones, and the music was blasting too loud to hear. Thought the whole interaction, he continued to pull down his mask to talk. The cab of the truck was dirty - there was trash and a sticky substance in the cup holders and a used surgical mask on the dash. It very obviously had not been cleaned out between customers. Upon return, we again had to ask him to put on a mask while other maskless employees walked around the store. He also scolded another employee in front of us when said employee did not know how to check the miles in the car.Caroline M.