Equipment worked well.Daniel M P.
Customer Reviews for Drew Automotive
(U-Haul Neighborhood Dealer)
Plattsburgh, NY 12901
Services at this Location:
- Monday9 am–4 pm
- Tuesday12 pm–4 pm
- Wed–Sat9 am–4 pm
- Sunday9 am–1 pm
Special Operating Hours
- 12/24/2023: 9:00 am - 1:00 pm
- 12/25/2023: Closed
- 12/31/2023: 9:00 am - 1:00 pm
- 1/1/2024: 9:00 am - 1:00 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Bryan S.
There was no added stress to the moving because of U-Haul. It was nice to not have any concerns about the moving truck. I will be quick to reuse them in the future. ThanksScott G.
Excellent customer service/supportNAPOLEON H.
Nothing. Service already excellent 👌Lillian B.
Dick was very helpful and thorough to make sure we had equipment that was working well.Camille M.
The man at this location was exceptional. Would recommend that location above any other in the area.CINDYJEAN G.
Customer did not leave a comment.Mark A.
Nothing, very good serviceAdele D.
Customer did not leave a comment.Teresa L.
Customer did not leave a comment.VICKI W.
Dick was extremely helpful & professional. Been a customer there for quite awhile. 👍Mark M.
no one was there when i dropped off my rental, lot was quite full so they complained about we're i left the trailer.Vickie C.
Customer did not leave a comment.Stephen C.
Customer did not leave a comment.Remi B.
Customer did not leave a comment.Edwin Y.
Excellent service & dependable equipment. Very helpful agent.Mark M.
Dick does a great job for U HualStephen M.
Dick was extremely helpful and made this rental very easy. When there was a small equipment issue and Dick readily resolved the issue. Drop off was easy. Dick was enjoyable to talk to and very pleasant. I will surely recommend this Uhaul Dealer to friends and for any future rentals we may haveKevin R.
The man who worked there was very rude and nasty to me and has no manners to his customersAldo A.
I've had 2 dealings with Drew Automotive and both times were great experiences. I recommend.chris Y.
Customer did not leave a comment.Ryan B.
Great service!Dave C.
Customer did not leave a comment.Daniel B.
Customer did not leave a comment.Carolyn S.
Customer did not leave a comment.Brian P S.
Gentleman was extremely friendly and funny. Would go back here again.Brian P S.
Customer did not leave a comment.Cynthia M.
Customer did not leave a comment.john A.
Customer did not leave a comment.KristaAnne S.
The gentleman in the office was very friendly and cordial.Francis R.
Dropped off after hours.Kristy L.
It took an hour to process the form and that ment I loss an hour off my rentalWilliam D.
Fantastic equipment and service!Michael C.
Knowledgeable and helpful staff. Courteous and thorough in contract and trailer preparation procedures.Paul G.
He is very rude and not prudentEdward H.
Customer did not leave a comment.James R.
Customer did not leave a comment.Brendan M.
Customer did not leave a comment.Scott S.
Customer did not leave a comment.arnold V.
Customer did not leave a comment.Randolph S.
Security cameras to confirm drop off!Mike C.
The service member, Dick, was extremely friendly and courteous and helpful. He explained everything clearly and gave us directions.Glenn H.
Customer did not leave a comment.SARA B.
The lockbox was confusing at first, but a quick call to U-Haul main got it sorted. Dick, Plattsburgh Mgr, was fantastic and friendly. Totally recommend!Sue D.
Great customer serviceGeorge H.
Customer did not leave a comment.Charles M.
Paperwork took way to longZACHARY W.
Customer did not leave a comment.Darrell C.
Customer did not leave a comment.DOUGLAS S.
Customer did not leave a comment.Kenneth M.
Dick was an absolute pleasure to work with. I will definitely be using this location every time I need and will refer all my friends to him!Cody M.
Highly recommend! He walked me through each step and made the process much easier! I hope I don't need one anytime soon, but if I do I will definitely use this location again!Ashley F.
Dick is a good man and very helpful.MICHAEL W.
We had to switch locations uhaul on military turnpike never had the van set up for the keys even after I called them and the first vehicle at this location had electrical issues which delayed our start time.Rachel A.
Best experience renting a uhaul ever. Dick was amazing and such a sweet sweet man!! Will definitely be seeing him again!!!Tricia C.
Customer did not leave a comment.Mark S.
Drew was a pleasure to work withShawntel H.
Customer did not leave a comment.Heather J.
Another great experience with Drew Automotive.Steven H.
Always a good experience with Mr. Drew Automotive. I would recommend them.STEVE H.
Customer did not leave a comment.john S.
The gentleman that helped me was great!JEFF C.
Excellent Service Highly recommend Will be back at some pointMatthew C.
Customer did not leave a comment.Billie B.
Customer did not leave a comment.Sarah T.
Customer did not leave a comment.Glenn H.
Customer did not leave a comment.CHRISTOPHER D.
Customer did not leave a comment.Luis D.
Nothing. Always easy.Edward K.
Dick is very professional and friendly. He is all for helping the community. We got the truck to help out the Christmas Bureau.Bruce BANCROFT X.
Service was impeccableâ€¦include snow brush and/or ice scraper with rental vehicles.Robert P.
The owner was extremely accommodating and will definitely recommend this dealer to my friends and relatives. Dick was very helpful and personable. 👍👍David S.
Excellent service; no improvement necessaryED P.
Customer did not leave a comment.Robert G.
Very happy with the rental. Owner/operator is a pleasure to work with. Thank youBruce T.
Customer did not leave a comment.kelvin S.
Longueur interminable, aucune intervention pour nous aider Ã rÃ©soudre les problÃ¨mes de WI-FI, bureaucratie locale trop lourde, le paiement avait dÃ©jÃ Ã©tÃ© fait et le trailer rÃ©servÃ©.Pierre H.
Drew's was not the actual drop off location, but Dick from Drew's was sent to service us when no one from the drop off location showed up to open the office. We were to drop off the Utility trailer from Lynn Ma. and pick up a Car Transport trailer at Trim a Lawn in Plattsburgh, NY. We had an 8:30 AM reservation at Trim a Lawn. At 10:00 AM, the Regional Office sent Dick from Drew's to take care of us, which he did well. If you need U-Haul in Plattsburgh NY, DO NOT use Trim a Lawn! Use Drew's instead. Dick will be there.MICHAEL K.
Customer did not leave a comment.Eric C.
Excellent service by Agent. Have rented numerous vans and trucks from him.Mark M.
We tried to rent from this location before and our experience was terrible. This time, he saved us.LAWRENCE M.
Change the engine . The v8 engines are way to expensive for gas especially if you traveling long distance.AARONJAKOB R.
Employee at location was very friendly. Customer service over the phone where professional and helpful with the after-hours mobile pick-up.William M.
Great service and very accommodating.RICHARD K.
Dick was very helpful and congenial. I rented the truck for a nonprofit organization. He was gracious enough to loan us the truck at no charge. Dick is definitely an asset to the U-Haul organizationBruce B.
Person doing the equipment rental was very rude and not friendly at all. He lacked knowledge of the computer systems and online needs.RANDY W.
Equipment was not ready for use. Hitch needed repair, Service agent was 20 minutes late for arranged time. Agent on phone with other employees while customer waited to be checked out. Will use another location or other company in the future. This pick up should have taken about a 1/2 hour instead of 1.45 hours. Either get some help here or close it up. No packing boxes available or wrap/supplies etc.John H.
Customer did not leave a comment.Michael S.
Everything was great. Dick was terrific to deal with, very friendly and extremely accommodating!!Nicholas Z.
Customer did not leave a comment.MIKE P.
Lower rental rates for Senior CitizensMark M.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.ROBERTALAN III T.
Customer did not leave a comment.Nature C.
Customer did not leave a comment.Ashley H.
Customer did not leave a comment.Brandon D.
Make the app more user friendly for picking up and dropping off the equipment. This is the second time Ive used this location and the second time I am glad I didn't do this through the contactless option because I needed the attendant for assistance. Luckily I scheduled my pickup during business hours.Kim D.
Inform them to do as much online as possible beforehand so the pickup is much easier.Andrea A.