Customer Reviews for Drew Automotive
(U-Haul Neighborhood Dealer)

573 reviews

4687 State Rte 9   Plattsburgh, NY 12901

(518) 907-0897

Hours

  • Monday
    9 am–4 pm
  • Tuesday
    12 pm–4 pm
  • Wed–Sat
    9 am–4 pm
  • Sunday
    9 am–1 pm

Services at this Location:

Contact Us

(518) 907-0897

4687 State Rte 9
Plattsburgh, NY 12901

Services at this Location:

Hours

  • Monday
    9 am–4 pm
  • Tuesday
    12 pm–4 pm
  • Wed–Sat
    9 am–4 pm
  • Sunday
    9 am–1 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very happy with the rental. Owner/operator is a pleasure to work with. Thank you

Bruce T. 
Rating:
4.0

Customer did not leave a comment.

kelvin S. 
Rating:
1.0

Longueur interminable, aucune intervention pour nous aider à résoudre les problèmes de WI-FI, bureaucratie locale trop lourde, le paiement avait déjà été fait et le trailer réservé.

Pierre H. 
Rating:
4.0

Drew's was not the actual drop off location, but Dick from Drew's was sent to service us when no one from the drop off location showed up to open the office. We were to drop off the Utility trailer from Lynn Ma. and pick up a Car Transport trailer at Trim a Lawn in Plattsburgh, NY. We had an 8:30 AM reservation at Trim a Lawn. At 10:00 AM, the Regional Office sent Dick from Drew's to take care of us, which he did well. If you need U-Haul in Plattsburgh NY, DO NOT use Trim a Lawn! Use Drew's instead. Dick will be there.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

Excellent service by Agent. Have rented numerous vans and trucks from him.

Mark M. 
Rating:
4.0

We tried to rent from this location before and our experience was terrible. This time, he saved us.

LAWRENCE M. 
Rating:
5.0

Change the engine . The v8 engines are way to expensive for gas especially if you traveling long distance.

AARONJAKOB R. 
Rating:
5.0

Employee at location was very friendly. Customer service over the phone where professional and helpful with the after-hours mobile pick-up.

William M. 
Rating:
5.0

Great service and very accommodating.

RICHARD K. 
Rating:
5.0

Dick was very helpful and congenial. I rented the truck for a nonprofit organization. He was gracious enough to loan us the truck at no charge. Dick is definitely an asset to the U-Haul organization

Bruce B. 
Rating:
3.0

Person doing the equipment rental was very rude and not friendly at all. He lacked knowledge of the computer systems and online needs.

RANDY W. 
Rating:
1.0

Equipment was not ready for use. Hitch needed repair, Service agent was 20 minutes late for arranged time. Agent on phone with other employees while customer waited to be checked out. Will use another location or other company in the future. This pick up should have taken about a 1/2 hour instead of 1.45 hours. Either get some help here or close it up. No packing boxes available or wrap/supplies etc.

John H. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Everything was great. Dick was terrific to deal with, very friendly and extremely accommodating!!

Nicholas Z. 
Rating:
5.0

Customer did not leave a comment.

MIKE P. 
Rating:
4.0

Lower rental rates for Senior Citizens

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

ROBERTALAN III T. 
Rating:
5.0

Customer did not leave a comment.

Nature C. 
Rating:
5.0

Customer did not leave a comment.

Ashley H. 
Rating:
5.0

Customer did not leave a comment.

Brandon D. 
Rating:
3.0

Make the app more user friendly for picking up and dropping off the equipment. This is the second time Ive used this location and the second time I am glad I didn't do this through the contactless option because I needed the attendant for assistance. Luckily I scheduled my pickup during business hours.

Kim D. 
Rating:
4.0

Inform them to do as much online as possible beforehand so the pickup is much easier.

Andrea A. 
Rating:
4.0

Customer did not leave a comment.

Rodger B. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

JoBeth W. 
Rating:
5.0

Customer did not leave a comment.

ROBERTALAN III T. 
Rating:
5.0

It would be great if you could buy the trailers.

Jay R. 
Rating:
5.0

Customer did not leave a comment.

Devan B. 
Rating:
5.0

The man really helped us out.

THOMAS V. 
Rating:
5.0

Excellent customer service, friendly staff

ROBERT ALAN III T. 
Rating:
5.0

Đick is awesome. Will only rent from him From now on

Joshua A. 
Rating:
2.0

The overall customer service was a negative experience. A rather snarky and insulting clerk who processed the pickup of the vehicle. Office opened at 9am with many customers waiting in the parking lot for the employee who arrived a few minutes after 9. I would have thought he would have arrived earlier to prep for the morning rush of customers.

Matthew D. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Dick was very professional as usual and went over everything in detail.

Jeremy S. 
Rating:
5.0

Customer did not leave a comment.

david P. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

I always recommend this location to people. Richard is very professional and thorough.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
3.0

Don't deviate their lively hood

Marjorie H. 
Rating:
4.0

Customer did not leave a comment.

Tracy T. 
Rating:
5.0

Customer did not leave a comment.

Aaron G. 
Rating:
5.0

Customer did not leave a comment.

Shane M. 
Rating:
5.0

Drew Automotive UHaul was very helpful!

DIANE SCHAEFER C. 
Rating:
5.0

Everything went perfect!

Eugene B. 
Rating:
3.0

Fix your app. Multiple problems with sign in and getting booted out of the system; then it not recognizing my existing password. Not user error because I use a password storage software to auto fill. Also, when I tried to use that old password as a new one after being told I had it wrong, the system would snow recognize it and tell me I couldn't use it again, confirming that it really was the correct word all along.

Michelle O. 
Rating:
4.0

I was charged for things I did not want/ask for! I called uhaul several times to resolve the issue and being that I've rented several times in the past month I expected a call back. I tried renting again but was denied to the outstanding bill so I had to just pay it so I could rent that day?!?!

MEGAN RUE M. 
Rating:
1.0

Unorganized, I had a reservation, the man was rude, and gave my 26 footer up I had to take the smallest truck left. The man had no patience, clearly needs new workers

Emily C. 
Rating:
4.0

Dick the U-Haul rep. was very helpful and welcoming.

KEVIN F. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Richard is always very accommodating And has even pick me up at airport.

Patrick T. 
Rating:
5.0

Customer did not leave a comment.

Zachary S. 
Rating:
5.0

Customer did not leave a comment.

MAtthew M. 
Rating:
3.0

Open earlier or put better instructions for how to get into the key lockbox.

Ed F. 
Rating:
5.0

The manager stayed late to accommodate us - he was wonderfully helpful and outstanding customer service.

gary R. 
Rating:
5.0

Customer did not leave a comment.

Donna B. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

Lynn D. 
Rating:
5.0

Customer did not leave a comment.

Renee J. 
Rating:
5.0

Excellent experience! Would highly rate and use again a abs again

Andrew R. 
Rating:
2.0

It was referred by the hub and they never credited the 50.00 credit to be applied and it took untill 11am for a 9 am pick up from a different store less tan 5 miles away

jon N. 
Rating:
5.0

Excellent service!

JEREMY G. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
2.0

Our original rental was canceled with no notice. We arrived at the location and the building was closed, and there was no way to get a truck. Thankfully there was a truck available a mile away. Once we got there we needed to call customer service again because we were not given the code for the lock box to get the keys. This took away an hour of our day. The return was difficult as the system would not accept the pictures I had taken for the mileage and I needed to call customer service again to get that sorted out. Next time I need to move I will be looking for alternatives to uhaul.

Josh H. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel M. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

Ensure that the ratchet straps for the trailers work properly.

Daniel H. 
Rating:
5.0

On line registration was quite confusing. I ended up going and meeting with Dick, the manager. He was absolutely wonderful! Very helpful, very friendly..

Jerry R. 
Rating:
5.0

Drew went above and beyond to accommodate my movings needs. Out of all the U-Haul places I been, he is my favorite and only place I will be renting from now on.

Jessica S. 
Rating:
5.0

Dick, the representative at this location, is a particularly good agent. Friendly and sensible.

GREGORY H. 
Rating:
5.0

This the 2nd time I done business with him very satisfied

MICHAEL EARLE D. 
Rating:
5.0

Service was great, stayed after hours to work with me and very friendly. Highly reccomend renting from this location!

JOSHUADEAN S. 
Rating:
3.0

Customer did not leave a comment.

KRISTINELIZABETH A. 
Rating:
5.0

I have rented from this location a few times, always a pleasant experience, no issues.

STEPHANIEANN T. 
Rating:
5.0

Customer did not leave a comment.

KYLEMARK L. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Angela C. 
Rating:
5.0

I went to this location on Monday to discuss renting a truck. We had a storm over the weekend with ice and snow. All trucks there were free of ice and snow on the cabs and roof at that time. I was impressed..

STEPHENR M. 
Rating:
4.0

Customer did not leave a comment.

david D. 
Rating:
1.0

I have rented two trucks in the last 3 months, the insides where you ride were not super clean. The worst part is the gentleman running the place. He tries to only rent trucks for a few hours at time. Asks when your bringing it back multiple times, tells you he has others coming for the truck so if you can bring it back early he would like that. Complained he had to work because of the time I was returning the truck only to find he wasn't even open, glad I didn't rush to get my truck back after he made me feel bad. Same thing happened the first time and both times when I rented the trucks there were multiple trucks in the lot when I got there so I don't why he's harassing people and not allowing a 12 hour reservation. Terrible service

Hollie D. 
Rating:
1.0

This place was disgusting. So rundown I was not sure it was still in business. They had a huge sign on the door saying how bad theft was in the area. And then of course I get charged extra for things.

JOHNPAUL C. 
Rating:
5.0

The service was excellent in every respect.

William J. 
Rating:
5.0

The 26 foot trucks suspension was bad I had a trip with a shaking front end from beginning to end. At first I thought it was because the truck was empty. After loaded I had a small window of time to get to my destination. And the truck was a stressful ride . When I dropped it off they said they would check to make sure the next customer didn't have my experience.

JEFFERYS C. 
Rating:
5.0

Nothing really. Everything was perfect. The person whom I had to talk to and sign paperwork for was very professional. I would recommend and rent from them again

BOBBIJ C. 
Rating:
5.0

Customer did not leave a comment.

Cindy M. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
4.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Owner was knowledgeable and personable.

Edward S. 
Rating:
4.0

Everything went very well and everyone was very helpful. Had to call the customer service line, the on-line check in didn't recognize my GPS location. Very helpful, Thank You! My only other comment is Wow this thing really sucked in the snow, especially when unloaded. Only about 1/4 inch and it was a very slow and slippery drive back!

Steve K. 
Rating:
5.0

Customer did not leave a comment.

william G. 
Rating:
5.0

Dick is very obliging and easy to deal with. His donation of a truck for the Christmas Bureau to use helps us out a great deal

BRUCEW B. 
Rating:
5.0

Customer did not leave a comment.

DAVIDPAUL G. 
Rating:
5.0

Customer did not leave a comment.

ANDREW M. 
Rating:
5.0

Nothing

Kathleen S. 
Rating:
2.0

This was my first time renting from this place and it would probably be my last. I've never received a U-Haul vehicle so dirty in the cabin. And they didn't even give me the dollys and pads that I had requested.

Cindy T. 
Rating:
2.0

I wasn't able to upload an image of my license when I signed on, and, while there were 3 cameras and a scanner, they couldn't get the image on their system. It's a bit ludicrous that this wasn't available. My daughter was able to eventually come over after I waited an hour an a half. Have to remember not to use this location ever again.

DWAYNET B. 
Rating:
3.0

Better signage, improve the app (kept saying no connection and took forever even though everything else on my phone worked), improve on availability of pickup trucks and vans (I didn't want or need a 10' truck, and quite frankly was very nervous about driving something that large)

Mikayla D. 
No reviews have been submitted for this location.

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