Equipment worked well.
Daniel M P.
Customer Reviews for Drew Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was no added stress to the moving because of U-Haul. It was nice to not have any concerns about the moving truck. I will be quick to reuse them in the future. Thanks
Scott G.Excellent customer service/support
NAPOLEON H.Nothing. Service already excellent 👌
Lillian B.Dick was very helpful and thorough to make sure we had equipment that was working well.
Camille M.The man at this location was exceptional. Would recommend that location above any other in the area.
CINDYJEAN G.Nothing, very good service
Adele D.Dick was extremely helpful & professional. Been a customer there for quite awhile. 👍
Mark M.no one was there when i dropped off my rental, lot was quite full so they complained about we're i left the trailer.
Vickie C.Excellent service & dependable equipment. Very helpful agent.
Mark M.Dick does a great job for U Hual
Stephen M.Dick was extremely helpful and made this rental very easy. When there was a small equipment issue and Dick readily resolved the issue. Drop off was easy. Dick was enjoyable to talk to and very pleasant. I will surely recommend this Uhaul Dealer to friends and for any future rentals we may have
Kevin R.The man who worked there was very rude and nasty to me and has no manners to his customers
Aldo A.I've had 2 dealings with Drew Automotive and both times were great experiences. I recommend.
chris Y.Great service!
Dave C.Gentleman was extremely friendly and funny. Would go back here again.
Brian P S.The gentleman in the office was very friendly and cordial.
Francis R.Dropped off after hours.
Kristy L.It took an hour to process the form and that ment I loss an hour off my rental
William D.Fantastic equipment and service!
Michael C.Knowledgeable and helpful staff. Courteous and thorough in contract and trailer preparation procedures.
Paul G.He is very rude and not prudent
Edward H.Good!!
Mike C.Security cameras to confirm drop off!
Mike C.The service member, Dick, was extremely friendly and courteous and helpful. He explained everything clearly and gave us directions.
Glenn H.The lockbox was confusing at first, but a quick call to U-Haul main got it sorted. Dick, Plattsburgh Mgr, was fantastic and friendly. Totally recommend!
Sue D.Great customer service
George H.Paperwork took way to long
ZACHARY W.Dick was an absolute pleasure to work with. I will definitely be using this location every time I need and will refer all my friends to him!
Cody M.Highly recommend! He walked me through each step and made the process much easier! I hope I don't need one anytime soon, but if I do I will definitely use this location again!
Ashley F.Dick is a good man and very helpful.
MICHAEL W.We had to switch locations uhaul on military turnpike never had the van set up for the keys even after I called them and the first vehicle at this location had electrical issues which delayed our start time.
Rachel A.Best experience renting a uhaul ever. Dick was amazing and such a sweet sweet man!! Will definitely be seeing him again!!!
Tricia C.Drew was a pleasure to work with
Shawntel H.Another great experience with Drew Automotive.
Steven H.Always a good experience with Mr. Drew Automotive. I would recommend them.
STEVE H.The gentleman that helped me was great!
JEFF C.Excellent Service Highly recommend Will be back at some point
Matthew C.Nothing. Always easy.
Edward K.Dick is very professional and friendly. He is all for helping the community. We got the truck to help out the Christmas Bureau.
Bruce BANCROFT X.Service was impeccable…include snow brush and/or ice scraper with rental vehicles.
Robert P.The owner was extremely accommodating and will definitely recommend this dealer to my friends and relatives. Dick was very helpful and personable. 👍👍
David S.Excellent service; no improvement necessary
ED P.Very happy with the rental. Owner/operator is a pleasure to work with. Thank you
Bruce T.Longueur interminable, aucune intervention pour nous aider à résoudre les problèmes de WI-FI, bureaucratie locale trop lourde, le paiement avait déjà été fait et le trailer réservé.
Pierre H.Drew's was not the actual drop off location, but Dick from Drew's was sent to service us when no one from the drop off location showed up to open the office. We were to drop off the Utility trailer from Lynn Ma. and pick up a Car Transport trailer at Trim a Lawn in Plattsburgh, NY. We had an 8:30 AM reservation at Trim a Lawn. At 10:00 AM, the Regional Office sent Dick from Drew's to take care of us, which he did well. If you need U-Haul in Plattsburgh NY, DO NOT use Trim a Lawn! Use Drew's instead. Dick will be there.
MICHAEL K.Excellent service by Agent. Have rented numerous vans and trucks from him.
Mark M.We tried to rent from this location before and our experience was terrible. This time, he saved us.
LAWRENCE M.Change the engine . The v8 engines are way to expensive for gas especially if you traveling long distance.
AARONJAKOB R.Employee at location was very friendly. Customer service over the phone where professional and helpful with the after-hours mobile pick-up.
William M.Great service and very accommodating.
RICHARD K.Dick was very helpful and congenial. I rented the truck for a nonprofit organization. He was gracious enough to loan us the truck at no charge. Dick is definitely an asset to the U-Haul organization
Bruce B.Person doing the equipment rental was very rude and not friendly at all. He lacked knowledge of the computer systems and online needs.
RANDY W.Equipment was not ready for use. Hitch needed repair, Service agent was 20 minutes late for arranged time. Agent on phone with other employees while customer waited to be checked out. Will use another location or other company in the future. This pick up should have taken about a 1/2 hour instead of 1.45 hours. Either get some help here or close it up. No packing boxes available or wrap/supplies etc.
John H.Everything was great. Dick was terrific to deal with, very friendly and extremely accommodating!!
Nicholas Z.Lower rental rates for Senior Citizens
Mark M.Make the app more user friendly for picking up and dropping off the equipment. This is the second time Ive used this location and the second time I am glad I didn't do this through the contactless option because I needed the attendant for assistance. Luckily I scheduled my pickup during business hours.
Kim D.Inform them to do as much online as possible beforehand so the pickup is much easier.
Andrea A.