Google maps has the location on the other side of the street, further down the block near a blue dumpster. Look for the U-Haul trucks in the parking lot to find the correct spot.
DAVID P
Customer Reviews for Drew Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great people and service
STEPHANIE MIt took me an hour and a half to get my trailer for many reasons. The person was late arriving at his office, then he seemed to be hard of hearing. The person did not have a way, or didn't know how to use a scanner so he was sending me a link to check in. I explained I could not get a link, due to no service on my phone. Finally another customer came along and he helped me load the app and scan the barcode to get checked in. Lesson learned: always check in at home! I had also had first made this reservation for pick up in Keeseville, where I live, but they couldn't find my reservation. They were pretty rude to me, so I had switch my reservation to Drew's. I hope someone fixes the Keeseville location, as there were 6 ppl ahead of me that didn't get a Uhaul.
CURDIE GLocation has a large gravel parking area in front making for easy entry and exit. Building is a long, single story garage with multiple roll-up doors with a center sign that reads Fort Edward Express. The compact U-Haul office is below this sign doing business as Drew Automotive. Only one person to make transactions so prepare to wait outside. Apparently Homeland Security requires scanning of your drivers license to pick up equipment. Attendant was friendly and helpful.
Glenn EI had several issues pop up with the vehicle while travel. You hit a bump and it would disengage the cruise control. Also, the ABS and squiggly vehicle lights would come on. While traveling a message about checking the brake system kept popping up.
EUGENEJOSEPH JWe've never had any problems picking up a u-haul product from this location.
JEREMY GSweep out the trailer between uses.
CRAIG JDrew is a great guy. Very knowledgeable about all the equipment.
ROBERT DEmail for receiving the Uhual, like where to park and what door to enter.
MAJA SHad no interaction with staff as I dropped off after hours. However, this was NOT my originally assigned drop off. I was first told to take it to Aubochon Hardware in the Skyway Plaza in Plattsburg. Unfortunately, they only dealt with truck rentals, not trailers. They sent me to Drew, which I earlier passed on my way to Aubochon! So I can't comment on staff or location "amenities".
RAYMOND SSlow process. The person made me write the name and phone number of a contact person on a piece of paper. This is not secure. The person made a photocopy of my drivers license. I had already uploaded it online. Another insecure way to handle my personal data.
GARY GExcellent Customer Care provided by Dick!
Paul ORichard was a true delight to deal with! Not only did he do a great job w/ the UHaul rental, but was also able to suggest few local places for me to find something totally unrelated to my rental. My only suggestion for improvement would be the driver seats being really uncomfortable for anything more than a 2 hr drive… our drive from CT to upstate NY took 10 hrs due to weather, and those seats were excruciating! But the loading configuration in the back was do helpful for heavy loads!
JESSICA MMr. Drew is an excellent U-Haul representative. My large family has used this location many time!
STEVEN ATell that nice gentleman should be making us warm hot coffee!!!!!!!!!!
ROBERT LJust an overall horrible experience. Way too many issues to post.
Cory AThere was a burn mark on the passenger seat that was not mentioned in the time we rented it but I brought it up to the worker and told him I was worried about being blamed for it and he said that I wouldn't be
GEORGE SVery thorough
GEORGE AFind a new location. The owner/operator was overwhelmed and i was supposed to pick up at 1030 am. I did all pre check in routine before even going to the location, so all I had to do was sign and get the key. I showed up to pick up my vehicle at 1015, By the time I left the location it was 11:15. And I was already checked in via the mobile app, as I know this expedited the process because I am a regular user of U-Haul services. Even though I was checked in on the app the owner had to go through all of the regular check in questions even though I had already answered them all in app, like how long I was renting and how any miles, etc. I never experienced this before at any other location when pre order my uhaul
Donald FFriendly and very smooth transaction. Definitely recommend this location for renting a U-Haul.
Lisa ZNothing. Everything thing was perfect
JOHN WRemove this business location from public options. I spent 2 hours getting a 6x12 trailer from this location. He’s not tech savvy, extremely slow & disorganized. In the end, I had to go to a tractor dealer nearby for help.
CINDY LNothing Everything was Exceptional
JOHN WDrew was simply amazing. He is very helpful, knowledgeable and all around great guy. We bought the insurance for a piece of mind that he recommended for our long trip to Florida. Great experience. Definitely recommend Drew.
Brian PExceeded expectations for Customer service .
NAPOLEON HNothing really, giant lot made it easy to back up the trailer in the right spot. Took a few tries😬
John MThe office is tiny, cluttered, and dirty. There is only room for one customer.
John DI’ve loaned the same trailer a few times and there’s no jack on the trailer. This causes the Dealer you get a Jack to put it on the truck. Not when I get it home there isn’t any way to unhook it.
DEAN AReally slow. Reeeaallllyy ssssllllloooooww.
BRADLEY NExcellent thanks again I appreciate you
JOHN GEasy to get to for pick up. Excellent interaction with staff. No glitches, went smoothly. Thank you!
THOMAS EThe site is a small office in the center of what appears to be a tractor tractor shop/storage site. The gentleman who runs this operation can be difficult to work with not because he is rude but because he has difficulty hearing and is very frank sometimes. The office to get the paperwork completed is very small and often there are 2 or 3 parties trying to complete their paperwork at once which makes things very uncomfortable times. The U-haul representative takes photo copies of driver's licenses even though we have to upload them to the U-haul website when we check in. These copies are sometimes laying in plain view on the desk which can create a privacy issue. If Drew Automotive didn't have basically the only feasible hours in the area and basically a monopoly on trailers, I won't go back.
DANIEL SGet more Auto Transports and equipment in our area.
MICHAEL RBad area for reception for phones and computers.
AMERICANA CTook almost a hour to rent the trailer due to renter forgot his phone and trailer was 25 years old. Then when I had to check photos of trailer prior to renting it, they were from a long time ago when trailer was in much better shape
DANTE CDick goes above and beyond to get customers on the road with their rental. Excellent UHaul location.
PETER TNo personnel at site to assist. Drop off site was too far from my destination
Mark BThere was a mistake made by someone in “traffic” and the 6x12 trailer I reserved and needed was not available. The person in “traffic” contacted me to verify the reservation on Tuesday 7/30 and inform me that I would have to pick it up at Drew Automotive location rather than the location I had chosen. This was acceptable and I confirmed the reservation with new location pick up. Same person contacted me on Wednesday 7/31 and informed me that the 6x12 trailer was no longer available and I asked her to help me understand how I just confirmed less than 24 hours ago and she indicated the dealer didn’t want to do business with me. My reply was that doesn’t make any sense because I have never dealt with this business for anything. She confirmed that the dealer had identified a customer that was nasty and derogatory on the phone and that he didn’t want to deal with that customer in person. The person in “traffic” incorrectly cancelled my reservation instead of the customer who had caused a problem, who the dealer still had to do business with. The result of this was that I had to settle for an 8X5 trailer and leave stuff behind to move at a later date (which I will not rent a U-Haul for). The person in “traffic” only proposed solution was that I could pick up a 6x12 trailer in Westport or Lake Placid which is not a reasonable alternative for me. Considering it was her mistake that created the situation the only acceptable solution would have been to get the trailers from either of the locations she proposed brought to the location she confirmed with me for pick up. It is unlikely I will waste my time renting from U-Haul ever again but the dealers at both locations provided good service.
Jeffery LDuck was amazing and extremely helpful!
DEAN Agot the job done. I really liked the motorcycle front wheel chock and tie down rings. It made the move much safer.
LEONARD ADick is the best
Mark BI had no truck once I arrived because the people before didn't bring them back. I wasn't the only one with logistic problems. Gladly Dick was proactive and found me a truck but I lost 2 hours on my moving day and it was terrible. The day before my truck in Montreal got cancelled so I drove to PLattsburg to get one just to realize there was none there. More has to be done to avoid last minute cancelations and more reliable service, it's very cruel.
Valerie PThe jack of the trailer has been removed. I had to lift the tongue by hand when we returned the trailer (12x6). Given the weight, size and 2 axles, it is very dangerous to handle the trailer that way.
Mario RCourteous and show details for the hitch better.
John PThe fuel tank was less than a half tank when I took the vehicle.
Napoleon HI was curtly greeted and told to drop my trailer off in the back and that I needed to back it into a spot just so.
christian bMr. Drew was friendly, competent and extremely helpful. I will use this location again.
Sam SWith all the trouble with uhaul I will not used uhaul ever again and I will spread the word You are trying to get more money from me and I am disabled
Peter AThe owner was very helpful and was easy to stay in touch with before we picked up the truck and trailer. I recommend this location and person 100%.
Sharon CRichard is a hell of a guy. Very friendl.
Steven OVery friendly and helpful man. Richard is just a real nice and helpful guy.
KENNETH SNeed better technology. Customer service rep spent an hour fighting with the u-haul web site.
Nathan DMr Drew went above and beyond , this is twice I have used his location for rentals .always curtious and helpful . I will use this location for future rentals .,no improvements needed on Mr Drew's part A++ Service !
Cherie HI personally got along with the owner, yet his customer skills were lacking. He is an older gentleman who is having a difficult time hearing and working with the computer system. He mentioned that the system was having errors and extreme lag time. Yet when I mentioned about a reboot he stated why would that work. I observed him working with a customer that possibly was on the spectrum or had Parkinson’s. The poor customer was having an extremely hard time with the owner. The owner was abrupt and at times raising his voice loudly to him. It was a very chaotic exchange. I waited for over an hour to get my reserved trailer. In the end I got it and he finalized my paperwork. After I left and was loading the trailer, he called and needed me to take a picture of the hitch and license plate. I hate calling someone out for age, I am not a spring chicken either, yet I do believe it is time to step aside or get help. 🫣
ken TThe absolute worst customer service I have ever had. I returned the trailer on time and in the parking lot. After unhooking the trailer he became very irate and and provided tons of attitude that it did not belong there. He proceeded to spin his tires all the way back to the trailer. I asked if he wanted it somewhere else. He grumbled and hooked the trailer up spinning his tires 20 feet in the gravel to put it somewhere out behind the building. I will never rent from him again and will go out of my way to give others business.
Bryce C