Customer Reviews for Driven Auto Repair
(U-Haul Neighborhood Dealer)

Rating:

1.0

I honestly had a terrible experience, I did the after hours pick up and drop off and had issues with all of it. No keys were left for me in the lock boxes, I called and waited for 20 mins for someone to try to help me, an hour into my “rental” I finally get a truck. Trying to drop it off the app was not working and I had to call which was then an hour wait time. I requested a call back which no one did. I dropped the truck off and didn’t get in contact with someone until nearly two hours later. Ontop of the hidden fees and paying for mileage I didn’t even use. I will never use this service again for future moves.

Rating:

5.0

Mordy was helpful. Thank you

Rating:

2.0

The app/website was down. I tried to make a Rez over the phone and was put on hold for 10 minutes. When I did speak with someone they seemed extremely busy while I explained I could e make a reservation on line and had to over the phone. I was rushed by the person taking my call and and they informed me to just come in. Whe. I did arrive on site I was again was told to wait another 10 minutes while there were no nother customers. Finally was addressed and set up a rental but the prices were gauged. Advertise e t on trucks say $25 a day when clerk said the price was not honored and it was $35 a day. A horrible experience and I will be me more inclined to go with any other competitor.

Rating:

5.0

Mordy was fantastic! I hated the idea of driving all the way to Lakewood but Mordy was great!

Rating:

5.0

Everything was super good

Rating:

5.0

It was a great and convenient experience. I thought I remembered the tricks being much cheaper to rent, but aside from that, excellent rating

Rating:

5.0

Very convenient! Easy to get on the location! I will recommend this!

Rating:

2.0

the blame game on the local AFM by the shop owner when I asked where the other 50 of the 10 blankets we reserved. “Our area manager didn’t bring us any”. That’s a lie. Being I was a former AFM and U-Haul dealer in Arizona. Truck wasn’t prepped during the last rental return. Dirty. Windows dirty. Had to wait forever for the clerk to enter our information in the computer. Odd being I should have been able to just go pick up the truck. 35 minutes later and a million questions (that I answered on line) we were able to get on the road. Then you have the balls to charge me extra when I returned the truck? Classy. I hope you enjoy your stellar google review. Won’t be renting a U-Haul again. You have enough competitors.

Rating:

5.0

For me, nothing. I had seamless experience

Rating:

3.0

It’s just a side job for a gas station

Rating:

5.0

change the app u have to take too many pics there is no reason for it end this nonsense