Customer did not leave a comment.
Breonna P
Customer Reviews for Drivesville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was called and my drop off location changed. It was just a parking lot with few trailers and trucks in it. It was unattended at 8 in the morning, so I just dropped it off and took pictures.
DAVID SStaff were friendly, helpful, and very knowledgeable. Everything went smoothly and we didn’t encounter any issues
ROBERT BFriendly staff and excellent customer service. We will definitely use them again and recommend them to others.
CHRISTOPHER JAn in the city location to pickup a trailer (or truck) that I didn’t expect to find. Easy in and out with a great team to connect with.
DAVID WThe online check-in and check-out process takes way too long. It seems to be in a dead zone so anything online takes a long time to load. I had a very hard time submitting the photos of the uhaul for the return process.
Morgan SMy return time was changed without my request to change it, causing me to be over charged. While a refund is being issued it’s still an inconvenience. Booked a time slot of 9:00 am but store didn’t open until 10 am. Did not received self service instructions/code.
ERNEST JGas was less than 1/4 full. Other than that, equipment was great.
MATTHEW BThe cashier guy was excellent and helped me figure out what I needed in renting a truck
ICEOLA STruck needed an exterior wash. Windshield was filthy. Interior was immaculate. Very clean interior.
Jeffrey RSystem was down and the young man worked tirelessly to get me in a truck and on the road. Overall they were awesome!
Mark M