Customer Reviews for Drivethru Wireless
(U-Haul Neighborhood Dealer)

Rating:

5.0

Good customer service,had everything for my move

Rating:

5.0

The agent that assisted me Victor at Drive Thru Wireless with my pickup was phenomenal….he gave me the best customer service ever!!! 5 stars ⭐️

Rating:

5.0

Drive thru wireless/U-Haul rental service was great here. They were calm and helpful. Very welcoming to our new town.

Rating:

5.0

i loved this location so convenient for me!! 😊

Rating:

5.0

Everything is perfect

Rating:

3.0

Make sure equipment requested is on the truck before being reserved because I didn't receive my equipment and my television got damaged

Rating:

5.0

He was very helpful to us. We will use him again.

Rating:

1.0

Don’t allow someone to reserve a truck for hours the store isn’t open because there is no lock box for them to pick up a key. I wasted a lot of time and gas trying to get a truck that I never got

Rating:

1.0

Reserved a truck in Raleigh and day of move they said the truck would have to be picked up in Wilson that ads 2 hours to trip. They did not care one bit about the inconvenience or time or money this put me out. Horrible customer service!

Rating:

3.0

When we tried to run the A/C the truck would shut off when you slowed or stopped. And one wiper was broken.

Rating:

3.0

My experience with my uhaul rental was the worst experience I ever had. I had a confirmed location and no vehicle was available. I was sent to other locations with the same result. At one of the locations I was yelled and scream at by the owner cause he told you he had no trucks. Finally at the fourth location I got a truck but no car transporter. I had the pick it up at a sixth location the next day.. they would not load my car, secure it on the transporter or even tell me how to to load it. They said I had to watch a YouTube. Ideo. I am a 72 yr olld handicapped senior citizen that does not watch you tube vehicles. I finally figured it out. I will never use Uhaul again and I will warn everyone I know to stay away fro them and use Budget. I lost 4 hours and a tank of gas driving around NC tRying to pick up a truck and car transporter that I had a confirmed reservation for.

Rating:

3.0

My reservation was made weeks in advance. The day before pickup I was told that the Greenville NC location did not have the truck I had picked. They had a much smaller one, which did not work for me. I was given the option to drive 45 minutes to Wilson to pick up the size I needed. Wilson store seemed to have no clue what was going on. Paperwork stated it was a one day rental, when it was actually reserved for three days. Things eventually were corrected, but it was a hastle.

Rating:

1.0

Never again from that location. They were trying to say I drove 1000 miles in 5 hrs that I had the truck. Then tried to charge me for gas when I brought it back with more than it originally had.