Customer Reviews for DRJ
(U-Haul Neighborhood Dealer)

Rating:

5.0

Rick made the process seamless.

Rating:

5.0

Great!

Rating:

5.0

Communication

Rating:

5.0

I rent from U-Haul quite often. This was by far the best experience I've ever had! The owner, Rick was amazingly helpful when I couldn't get my tail lights to work on my truck. I live in Cedar City but I would not hesitate to come back up to Beaver just to rent from him.

Rating:

4.0

The U-Haul person was not at the location where I dropped it off. I dropped it off where the other trailers were which the ground was full of weeds and sticker bushes, I don’t think that is inviting

Rating:

3.0

Finalize paperwork while the customer is there.

Rating:

1.0

Owner tried to not let me rent the trailer because I wasn’t renting a uhaul truck he was very rude cussing me out I drove over a hour to get the trailer. You should take his Uhaul license from him

Rating:

3.0

Trailer was fine. Dealing with the dealer was fine. Cost me about $25CAD for a trailer from Canada to USA. Cost me $770 CAD for the trailer home (would have cost me more but I was willing to drive 1.5 hours one way to get the trailer). Uhaul increases their rates for high volume areas. This is not the dealers fault however. This is preditory pricing by uhaul itself. I will not use them again.

Rating:

5.0

There is nothing to change. All of the crew was very friendly and courteous...Rick was amazing and made the process very quick and painless. And with my many calls always remained very hospitable. Thanks DRJ!!!

Rating:

2.0

I requested a Saturday pickup multiple times. Somehow the system thought I was picking up Friday. I was called Friday asking why I didn't pickup. When I arrived at the location on Saturday, I had to wait for the local owner. He then made me feel guilty for picking up his only car tow dolly, suggesting it negatively impacted his local business.

Rating:

5.0

Excellent service, the agent went out of his way to help us when our vehicle broke down.

Rating:

1.0

We scheduled on line to picking up the truck at 10:00 am because planning load in the morning. But the person in the Beaver UT location was grumpy and said “I’m busy at this time “make us wait for more than one hour and half to give us the truck. Plus the dolly was so durty. Really bad experience.

Rating:

5.0

The staff is extremely friendly and helpful. I was well informed about policies and procedures related to the use of the equipment. I was also given excellent advice about insurance through UHaul, which I did purchase.

Rating:

1.0

Rick was very rude and disorganized. They didn’t have the equipment I rented so they gave me a truck and trailer that was still too small. So now I have to do the trip again. They also didn’t have the appliance dolly. It took them almost 2 hours to check me out. I had to drive an extra 120 miles round trip to get the size of vehicle I needed and it still wasn’t there.

Rating:

5.0

Very helpful. He changed out a tire that had a nail in it before I left.

Rating:

5.0

:)

Rating:

4.0

The reservation process was extremely challenging. The pick-up location was changed the day before we were planning to pick up the truck. The communication between the main UHaul dispatch to the local representatives did not seem to be something that occurs (which is frustrating). We took care of the "paperwork/check-out" on Friday evening because the local rep "did not do the online check-out process" and would not commit to be available until 10AM Saturday morning, which was later than we planned to start loading. Then, changes that were made through the main UHaul dispatch (mileage allowance, # of approved rental dates) did not appear to be communicated to the pick-up location representative. And, it took a while for them to find the keys before realizing they were in the truck. The personnel at the Beaver UT location were quite accommodating to everything we told them regarding the terms....it was just very frustrating to see it wasn't already taken care of in the paperwork. After doing the check-out paperwork on Friday, we planned to actually "pick up the UHaul" on Saturday morning to avoid adding unnecessary miles on the vehicle. When the truck was started, the "check engine light" came on so we had to wait for the representative to return to the facility and check it out. He said it was due to a catalytic converter recently being installed and not cleared in the diagnostic system. He did something to make the light go out and said if it comes back on "don't worry about it". The light did not come on during the entire trip, but just before returning the truck in CO the "check engine light" did come back on; so, I told Rodney in Aurora, CO that it just came on minutes before pulling in the lot.

Rating:

1.0

1. Address for the location does not match physical location. We ended up on a disused frontage road in front of some poorly maintained warehouse buildings. We called the location for directions and the person who answered the phone was incredibly rude and disrespectful. They literally said, "Hello." I answered, "Hi, I'm trying to reach UHaul...?" And he responded, "WELL YOU BETTER START TALKING THEN." Really??? The rest of the conversation was no better. 2. The location has no signage for UHaul. You have to talk to a specific man who's working inside an auto shop - inside a Chevron gas station! Nobody knew where he was, so they told us to just walk out in the weeds toward where the trucks were parked and we might find him. Everyone we talked to acted like we weren't their problem and we were wasting their time or in their way. 3. The man who we finally found was pretty snappy at first and only softened his attitude when I mentioned that we weren't there to be treated like crap. He offered to wash the windows for the truck before we left, which was nice because the whole thing was dirty. 4. We dealt with this whole ordeal AFTER our reservation was changed at the last moment by UHaul. Our original rental was for a smaller truck 50 miles away from this one. We appreciate the extra mileage allowance and time to use this truck, but this experience as a whole was ABSOLUTELY TERRIBLE. It made the already stressful task of moving ten times worse. Seriously horrible.

Rating:

5.0

Very nice dealing with

Rating:

5.0

Rick is a star. Very good representative of UHaul!

Rating:

5.0

Rick Jarvis and his crew at the Beaver U-Haul location were incredible. We were blown away by their professional, courteous and helpful service. They seriously went the extra mile to make sure our move was a success! They are THE BEST.

Rating:

5.0

Friendly, Very helpful, professional, even when the place was overflowing with Spring Break travelers, they took Great care of us. Couldn't Sk for more, but them again...that Beaver, Utah for ya!

Rating:

5.0

The people at this location are impressive! Very helpful, friendly and easy to communicate with. I would definitely recommend this location for pickup!

Rating:

3.0

The owner is very attentive, but he has far too much going on for one guy. He needs to hire some help.

Rating:

5.0

Rick is amazing! Great service and care. I would highly recommend this Uhaul location!

Rating:

4.0

Very helpful.

Rating:

5.0

Nothing at that location. Everything was awesome!!

Rating:

5.0

There seemed to be a problem with the tires that was not evident at the pretrip. I advised the rental center upon return.

Rating:

5.0

Rick hooked us up and checked Everything!! Great.... we will rent again!

Rating:

5.0

I was billed for 2 days originally- returned the equipment in one day- but I see no credit for that. What do I need to do? I returned the truck to Beaver, UT. on 7/13/2021. Everything else worked fine. Thanks, Brett Manwaring Contract #99325027

Rating:

2.0

My original location was supposed to be cedar city that had been booked 2 weeks in advance. They didn't have my truck so we had to have family pick up the truck out of the way and we had to pay for extra gas to get the truck. Then there wasnt a dolly like was set in the contract and we haven't been refunded.

Rating:

2.0

My experience was horrible!! I reserved a truck and trailer in cedar city but then get transferred to beaver and then get transferred to Richfield! So I had to pay for gas to drive that truck an hour and half back to my home.( 10mpg btw)! I hope to never have to use uhaul again!

Rating:

5.0

Rick was fantastic, I felt like my dad was walking me through every detail.

Rating:

5.0

I had an amazing experience.

Rating:

5.0

Great customer service. Just a fantastic place to rent your moving equipment. I’m pretty sure this was my third time renting from this business and will return if needed. 5 star rating for sure. 🤗

Rating:

2.0

The place to park the truck was way off from the shop.

Rating:

3.0

Nobody seemed to know what was going on with U-Haul rentals. The main guy was not there. I was just told to leave the key on a stack of papers on his desk and he’d get to it later. They operate out of a service/gas station. The only reason I even knew they did U-Haul rentals was a couple of trucks parked out to the side of the shop. There was no signage or any other indication given.

Rating:

1.0

No one was there we had to wait 45 mins until someone showed up the truck was completely dirty with dog food/dog hair cup holders were disgusting the back had dirt and trash in it

Rating:

5.0

Every time I bring back my equipment, its fast , easy and everyone is so friendly

Rating:

5.0

Management too busy with their other business interests, borderline rude but they know that they are the ONLY GAME IN TOWN. They DO NOT represent the U HAUL BRAND in a losutive way.We Prefer the good people in Cedar City.

Rating:

5.0

Best Uhaul experience ever!!!

Rating:

5.0

The rental guy was very good at his job went very smoothly.

Rating:

5.0

I really enjoyed my experience with this location, Rick and all the guys are excellent! The U-Haul trailer is nice and clean and Rick came out and hooked it up for me and showed me everything about it! I cannot thank them enough

Rating:

5.0

Excellent experience!!! Thank you so much!

Rating:

5.0

Very nice people, efficient and professional.

Rating:

4.0

They also say that a uhaul representative has to come out to inspect the truck and do the oil change. This is ridiculous considering its a full service gas station! No wonder renting these trucks is so expensive!

Rating:

3.0

The equipment was not maintained. The right side taillights were not functioning and the location was too busy to fix the issue. It was clearly an issue that should have been discovered before we picked up our equipment. Even though I paid in advance, and did the early check-in, it still took over an hour for us to be on our merry way. Quite disappointing.

Rating:

5.0

Rick Jarvis at the Chevron was great! Got me all hooked up, explained what to watch for and how to get the car off, once I reached my destination.

Rating:

5.0

Went out of his way to be accommodating. Very efficient. Even checked the tire pressure on the trailer. Will definitely use this U-Haul location again if a need arises! Thanks! Appreciate your service. :)

Rating:

5.0

while it started out good, my experience was the worst ever. My truck was supposed to be picked up in Richfield Utah, but I got a text saying it was ready for me in Fillmore Utah. 90 mile difference. When I contacted the Richfield guy, he said, "yeah it's here but I am closed for the weekend" My Beaver guy Rick had to go up at 1:00am and get it for me and bring it back to Beaver. So then I had to drive it from Beaver to Richfield, 55 miles, where my truck was supposed to be. On the way over, I got a call from Richfield asking if I was coming to get my truck and that it had arrived early on Friday and was ready. Meaning what? My plan was to drive my own truck and trailer to Richfield in case we needed another trailer, which we did, then I also would have transportation back home Saturday night. I had to stay over night in P.G. and get a ride with someone passing through to get back home. Absolute nightmare!!!!

Rating:

5.0

Came right out to help us when we pulled in. very helpful and frendly

Rating:

1.0

Give the customer what they want an and if you have to redo paperwork then do it

Rating:

5.0

need outside SIGNS!!!!!! HAD TROUBLE FINDING UHAUL!!

Rating:

5.0

This is the best place to go. Great service every time we go there. Friendly, caring people. They go the extra mile to help. Truly a great place. And we love to take pictures on the giant chair. Definitely an added bonus. Thank you.

Rating:

5.0

Rick was a great guy and extremely helpfull. Everything went smooth.

Rating:

5.0

Beaver location was great he helped me immediately. He was friendly and got me hooked up and out of there really quick.