Customer Reviews for DRJ

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of DRJ

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Sidney B. on

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Very nice people, efficient and professional.

MIRIAM O. on

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They also say that a uhaul representative has to come out to inspect the truck and do the oil change. This is ridiculous considering its a full service gas station! No wonder renting these trucks is so expensive!

Lennis H. on

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Amber C. on

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The equipment was not maintained. The right side taillights were not functioning and the location was too busy to fix the issue. It was clearly an issue that should have been discovered before we picked up our equipment. Even though I paid in advance, and did the early check-in, it still took over an hour for us to be on our merry way. Quite disappointing.

Josh N. on

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Rick Jarvis at the Chevron was great! Got me all hooked up, explained what to watch for and how to get the car off, once I reached my destination.

Dorene T. on

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Went out of his way to be accommodating. Very efficient. Even checked the tire pressure on the trailer. Will definitely use this U-Haul location again if a need arises! Thanks! Appreciate your service. :)

Elsha K. on

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while it started out good, my experience was the worst ever. My truck was supposed to be picked up in Richfield Utah, but I got a text saying it was ready for me in Fillmore Utah. 90 mile difference. When I contacted the Richfield guy, he said, "yeah it's here but I am closed for the weekend" My Beaver guy Rick had to go up at 1:00am and get it for me and bring it back to Beaver. So then I had to drive it from Beaver to Richfield, 55 miles, where my truck was supposed to be. On the way over, I got a call from Richfield asking if I was coming to get my truck and that it had arrived early on Friday and was ready. Meaning what? My plan was to drive my own truck and trailer to Richfield in case we needed another trailer, which we did, then I also would have transportation back home Saturday night. I had to stay over night in P.G. and get a ride with someone passing through to get back home. Absolute nightmare!!!!

Bob K. on

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David M. on

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Came right out to help us when we pulled in. very helpful and frendly

Salvador O. on

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Give the customer what they want an and if you have to redo paperwork then do it

Patrick A. on

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Mark W. on

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Elizabeth J. on

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Dallin L. on

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Jonathan K. on

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need outside SIGNS!!!!!! HAD TROUBLE FINDING UHAUL!!

david F. on

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Carol B. on

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This is the best place to go. Great service every time we go there. Friendly, caring people. They go the extra mile to help. Truly a great place. And we love to take pictures on the giant chair. Definitely an added bonus. Thank you.

David C. on

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Rick was a great guy and extremely helpfull. Everything went smooth.

DEAnn L. on

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Beaver location was great he helped me immediately. He was friendly and got me hooked up and out of there really quick.

KENT A. on

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JOHN T. on

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Gerold P. on

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Continue helping people in distress. The manager was very helpful to us.

Crystal T. on

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Earl S. on

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Only had large truck. Did not offer to let us take big truck at price of a smaller one. We had no choice but to take the big truck and pay the higher price. No fair

steven S. on

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Equipment (6x12 trailer) worked well.

Kent D. on

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Handled drop off quickly despite being busy.

Joyce G. on

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Robert M. on

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Cheryl G. on

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AWESOME PEOPLE, AWESOME CUSTOMER SERVICE!!!!! CAN’T THANK THEM ENOUGH!!!!

Joyce G. on

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Handled great even though I wasn't the one driving. Packed all my stuff. Ready for the next load soon.

Gem M. on

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Rick was helpful iin every way

Evan A. on

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Corrine J. on

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Had an 11:30 reservation for pick up that I made 6 days prior but the person didn't show up till 12:30 for us to pick up our rental putting us an hour behind before we even got started.

Ernest A. on

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ernest A. on

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David J. on

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CIL S. on

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good experance

John P. on

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Shari L. on

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Chris M. on

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Valerie V. on

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Great guy he as well was very friendly and helpful. Above average.

Shari W. on

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Rick was awesome to rent from :)

John P. on

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LANCE D. on

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Ray P. on

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nate P. on

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Rick was great! He went out of his way to get the trailer fixed so we can have it for the next morning.

Cody S. on

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Rick was an excellent person to work with. He helped me get in touch with the St George U-Haul and did everything he could to make sure I was taken care of.

Cris B. on

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Kerry-Anne was great -- she met me after hours to accommodate our pick-up time. Best customer service ever.

JON B. on

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The nicest and most helpful people you will ever meet. They really went above and beyond what anyone would expect.

KENT A. on

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Keep up the fantastic customer service.

BARBARA P. on

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BRENT F. on

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Service, equipment, and the overall experience was excellent. I was very satisfied with everything.

Chuck K. on

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Thanks

CHRIS P. on

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BRIAN E. on

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TROY F. on

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Rick was absolutely fantastic. By far, 100%, the absolute best Uhaul experience I have ever had. And unfortunately I tend to move annually, so I've had my fat share of Uhaul pick ups. Given the chance, I would recommend and do business with again.

DANIEL S. on

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George H. on

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JEFF M. on

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Wow, this was the best experience imaginable. Rick went way beyond expectations.

Tim S. on

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The lady had no idea what she was doing and was rude and most likely a little racists. Rick, her husband, was very nice and helpful.

ELSIE FREISLINGE D. on

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First of all the guy named Rick was very rude and when I called to confirm that he had the truck for us he said I would have to call back and maybe pick truck up in Cedar City, Ut. I called 3 times to confirm because we were coming from out of town to move my mom home and three different times I couldn't get a straight answer from him. Even though I had put a deposit on it a week earlier. So I started checking other U hauls in Cedar City myself and found out the price was half of what he was charging me, when he knew I called Cedar City, that's the only time he told me very rudely to let him do his job, and he called me back 10 later saying the truck would there. I cant believe the price was so much more. He ripped off an 84 year old lady. Also told him we needed a dolly at the time, yet when my brother in law picked it up he didn't include one. So I called and he said it would be more money and that's when I said no way you ripped us off already. He told my sister I was rude to him and that he called his union rep to tell his side of the story. At no time did I yell at him or say I was calling anyone on him I just needed to know he was going to have a truck for us. The Uhaul guy in Cedar City said he was charging way to much money.

Alan S. on

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Last minute rental online. Very busy station however took the time to quickly set me up with a trailer.

JOHN M. on

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The DRJ is a Chevron station and was so busy that I waited for some time for help. I was told to come back the next afternoon and waited some more before doing the paperwork and hitching up. After unloading in Mesquite, Nv., I took the trailer as instructed to Littlefield, az.. There is no uhaul facility there! It's in Scenic, Az. about 10 miles to the south and across the river from Mesquite. I also tried to rent another uhaul trailer on 9/17 from DRJ and waited for some time, then was told the computer wasn't working. By 10am the next day I still hadn't gotten the trailer and I finally loaded what I could on my pickup and drove to Mesquite .They called at 11am! The service is terrible.

JEANETTA P. on

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David R. on

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Bill C. on

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Chad G. on

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David R. on

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The operator said he had a similar size and wanted me to drop off at another city 45 miles away. When I said I had a message to deliver there he accepted the trailer. He was frenzy after that.

Jody Y. on

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Michael C. on

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Aaron P. on

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LANCE T. on

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Manit L. on

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Nothing , everything good

Breanda G. on

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Robert L. on

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Michelle M. on

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RICK V. on

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RAY L. on

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U-Haul trailers do not have trailers jacks... Why? They would be helpful for use when not connected to the tow vehicle. Once loaded average person can not lift the trailer to reconnect. Leaving it connected you can't use the vehicle.

TOM K. on

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Rick helped me with my rental. He's very good. Knowledgable, easy going and polite. He was swamped the day I was there for the rental. Rick managed to take care if my needs and others without a long delay or wait.

PAUL B. on

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I always receive first class treatment from Rick Jarvis.

CODY S. on

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chance G. on

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PAUL B. on

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Rick Jarvis was extremely helpful. I would recommend this location to anyone.

Perry P. on

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PHIL B. on

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COLBY H. on

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SUZI A. on

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Quoted one price over the phone and then charged $200. More when we picked up. Also, we decided to get a 20ft truck instead of the 26ft and insisted there was no price difference.

CHUCK K. on

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Personnel made us wait 20 minutes because he was loading a car onto his truck. TOW Business. He said it was not a curb side uhaul here when we asked why he didnt help us first. Then told me twice I got the blankets wet. I told him to @#$# off.

CAMERON H. on

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Mr. Jarvis was great to deal with. He was very polite and ensured equipment was clean and properly connected. Made sure I knew what to check along the way to ensure safe and efficient journey. Thank you.

SARAH Q. on

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james P. on

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All your people where all very friendly and helpful and thank you u haul for making may trip from hell end with with peace of mind .Thx

cary R. on

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Larry W. on

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PRAVIN K. on

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When we took it wash dirty but when we return he charges cleaning feel. It look umprofessional

GARRY S. on

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BRICE D. on

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LORIANN K. on

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She was wonderful and patient with me. Thank you!

JENNY T. on

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Jerry M. on

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VERY EFFECIENT AND COURTEOUS.

LEANN A. on

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Very good service, pleasant experience