The staff is extremely friendly and helpful. I was well informed about policies and procedures related to the use of the equipment. I was also given excellent advice about insurance through UHaul, which I did purchase.cathy L.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Beaver, UT 84713
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- 4.5 Average Customer Rating
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Rick was very rude and disorganized. They didn't have the equipment I rented so they gave me a truck and trailer that was still too small. So now I have to do the trip again. They also didn't have the appliance dolly. It took them almost 2 hours to check me out. I had to drive an extra 120 miles round trip to get the size of vehicle I needed and it still wasn't there.Tammy J.
Very helpful. He changed out a tire that had a nail in it before I left.Patrick S.
:)Richard D G.
The reservation process was extremely challenging. The pick-up location was changed the day before we were planning to pick up the truck. The communication between the main UHaul dispatch to the local representatives did not seem to be something that occurs (which is frustrating). We took care of the "paperwork/check-out" on Friday evening because the local rep "did not do the online check-out process" and would not commit to be available until 10AM Saturday morning, which was later than we planned to start loading. Then, changes that were made through the main UHaul dispatch (mileage allowance, # of approved rental dates) did not appear to be communicated to the pick-up location representative. And, it took a while for them to find the keys before realizing they were in the truck. The personnel at the Beaver UT location were quite accommodating to everything we told them regarding the terms....it was just very frustrating to see it wasn't already taken care of in the paperwork. After doing the check-out paperwork on Friday, we planned to actually "pick up the UHaul" on Saturday morning to avoid adding unnecessary miles on the vehicle. When the truck was started, the "check engine light" came on so we had to wait for the representative to return to the facility and check it out. He said it was due to a catalytic converter recently being installed and not cleared in the diagnostic system. He did something to make the light go out and said if it comes back on "don't worry about it". The light did not come on during the entire trip, but just before returning the truck in CO the "check engine light" did come back on; so, I told Rodney in Aurora, CO that it just came on minutes before pulling in the lot.Debra M.