Customer Reviews for Drummond Auto Truck Rental
(U-Haul Neighborhood Dealer)

3,187 reviews

8437 Roswell Rd   Sandy Springs, GA 30350
(N Of Abernathy)

(678) 367-2210

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: 10 am–2 pm

Services at this Location:

Contact Us

(678) 367-2210

8437 Roswell Rd
Sandy Springs, GA 30350
(N Of Abernathy)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: 10 am–2 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mary O 
Rating:
5.0

Jay was the best! Super helpful, efficient, and knowledgeable.

Caitlyn B 
Rating:
5.0

I love this location for truck rentals. The best U-Haul experience ever.

Carlis D 
Rating:
1.0

The tire tread was low Tire pressure sensor never went off Gas cap was broken Car smelled like pee

Kathleen D 
Rating:
4.0

Customer did not leave a comment.

Christoph S 
Rating:
5.0

Started questionably but ended well. The regular man, who was not onsite initially, came in and provided everything I needed. He was very helpful!

Carlis D 
Rating:
4.0

Customer did not leave a comment.

MARYANN N 
Rating:
3.0

The location was fine. The U-Haul app was awful for early check-out. In fact, the U-Haul rep we communicated with told us to delete the app and go directly to the website. We wasted about 30 minutes and the difficult moving day was made more difficult.

Sara S 
Rating:
3.0

Customer did not leave a comment.

thomas s 
Rating:
5.0

Customer did not leave a comment.

Rufus C 
Rating:
5.0

Customer did not leave a comment.

GEORGIA W 
Rating:
5.0

Customer did not leave a comment.

Darrell S 
Rating:
3.0

Make sure the AC works in the summer months! Also I ordered a 20 ‘ which would have worked but I got 17’ in the bottom and an extra 3’ on the top of the cab. Very misleading. Had to leave stuff behind.

katherine k 
Rating:
1.0

Hire more staff and clean up the office-it is filthy.

Shelby M 
Rating:
5.0

Customer did not leave a comment.

Quinnsander P 
Rating:
5.0

perfect

LAURENCE P 
Rating:
5.0

Customer did not leave a comment.

Mike S 
Rating:
3.0

Customer did not leave a comment.

Kortnee K 
Rating:
5.0

Customer did not leave a comment.

Eric L 
Rating:
3.0

The location was closed so we did a self drop off. It was frustrating that the location for the drop off changed at the last minute.

Brian T 
Rating:
4.0

Customer did not leave a comment.

Melissa D 
Rating:
5.0

Customer did not leave a comment.

Darlene P 
Rating:
5.0

Change instructions to show key box is next to entrance, for off-hour pickups. Found it pretty easily, but didn’t know where to begin.

Robert T 
Rating:
5.0

Customer did not leave a comment.

JERMAINE A 
Rating:
5.0

Customer did not leave a comment.

Nancy M 
Rating:
5.0

N/a Process was smooth and was able to return truck after hours :)

Carolina G 
Rating:
3.0

When renting they force you to use a third part insurance for $15 they don’t ask you if you have your own insurance or not.

Chris R 
Rating:
5.0

Customer did not leave a comment.

David W 
Rating:
5.0

Th service was excellent and the person that helped was honest and everything was priced as explained. I was very happy with the service and will use this location again.

Lesheka L 
Rating:
5.0

Customer did not leave a comment.

ROBERTO V 
Rating:
5.0

Vehicle needs alignment or other issue fixed that’s causing it to pull so hard to the right

Paul M 
Rating:
5.0

You are set cool service

ALLAN O 
Rating:
4.0

Customer did not leave a comment.

PAUL H 
Rating:
5.0

Customer did not leave a comment.

Jasmine J 
Rating:
5.0

Customer did not leave a comment.

JERMAINE A 
Rating:
2.0

Having reserved, online and well in advance, for an appliance dolley, it wasn't there - attendant told me maybe I could get one from some other Uhaul - making it my problem instead of yours. Truck was filthy - hold that thought. Brakes are marginal at best, lots of play in that pedal. Now the best part: you added a $25 cleaning charge to my bill after the fact - though upon delivery to me, it was dirty - the windshield so smeared with bugs that the wipers / washers couldn't make a dent. I feel that cleaning fee should be refunded, and will make that request separately. Finally, your web ordering process looks great, the app it suggested I download to my phone looked good, too - but NONE of that preamble reduced my check-in time to pick up the truck. Why bother with all that if one still has to show a driver's license, proof of insurance and fill out more stuff upon pickup?

Richard O 
Rating:
5.0

Customer did not leave a comment.

JERMAINE A 
Rating:
5.0

Customer did not leave a comment.

Arlene P 
Rating:
4.0

The actually has a problem burn too much fuel

FIYYAZ D 
Rating:
5.0

Customer service was great, the truck was very shaky if you went over 60 mph and requires a balance and realignment. There may be a bushing or other form of suspension part that needs to be replaced also.

SHAWN M 
Rating:
5.0

Customer did not leave a comment.

Carlos M 
Rating:
5.0

Drummond does the best job!!!

Joseph M 
Rating:
4.0

Customer did not leave a comment.

Candice P 
Rating:
5.0

Very good

jigneshkumar p 
Rating:
3.0

Customer did not leave a comment.

kyle m 
Rating:
1.0

They charged me for equipment that wasn’t in the truck. Reservation #71290531. I reserved this uhaul on 2/22 for 3/1 at 9:30AM. Then told me I could pick it up on Mercer University Drive but the uhaul was on Rocky Creek Road. They mad me late. I requested there to be blankets in the truck and there was were no blankets. I NEVER requested a dolly, there was never a dolly in the truck but I was charged for it. I need me refund and $50 credit that I was told I would get for having to drive all around Macon finding this uhaul that wasn’t where I was told it would be

Katie R 
Rating:
5.0

Super friendly and so helpful!! Thanks for outstanding customer service!!

iman g 
Rating:
5.0

I rent trucks very frequently and this is by far my favorite location. The owner and his staff are always extraordinarily friendly and efficient, there is ample parking to leave my car, there is ample inventory so they almost always have what I need (even on last minute rentsls), and the trucks are always clean, well maintained, and free of any unreported/unmarked damage.

DAVID E 
Rating:
5.0

Customer did not leave a comment.

JERMAINE A 
Rating:
5.0

Customer did not leave a comment.

Jeremy J 
Rating:
5.0

Customer did not leave a comment.

Kendall S 
Rating:
5.0

nothing. Staff was fantastic. wish i remembered his name.

Mark C 
Rating:
5.0

The customer service was great. Fast and courteous. Highly recommend! The driver door was a little messed up and wouldn’t close good but other than that, everything was excellent!

thomas b 
Rating:
4.0

please upgrade the cab to include ability to listen to music from the phone. the Aux cord does not help with most phones to use. this will help with long distance driving.

Starlina N 
Rating:
5.0

Great service, price and easy!

sharon c 
Rating:
5.0

Customer did not leave a comment.

DANIEL S 
Rating:
5.0

Customer did not leave a comment.

PAULINE W 
Rating:
2.0

The truck worked. But it took three relocations to get it right

Joseph M 
Rating:
5.0

Customer did not leave a comment.

LIDIA L 
Rating:
5.0

Customer did not leave a comment.

Dana T 
Rating:
5.0

Customer did not leave a comment.

JHOAMPIEL P 
Rating:
4.0

Customer did not leave a comment.

peter b 
Rating:
5.0

Customer did not leave a comment.

JERMAINE A 
Rating:
1.0

I had to wait 45 min because the store was closed

Shaquille C 
Rating:
5.0

Customer did not leave a comment.

Dawn W 
Rating:
5.0

Seriously wonderful U-Haul location. Cant recommend enough

sydney C 
Rating:
5.0

Customer did not leave a comment.

Tranell B 
Rating:
5.0

Customer did not leave a comment.

Dominique B 
Rating:
5.0

Very good service

ANTHONY C 
Rating:
5.0

They do a great job here!!

DAWN W 
Rating:
4.0

Customer did not leave a comment.

Mitch L 
Rating:
5.0

Customer did not leave a comment.

Tonjia E 
Rating:
5.0

Good.

GARY T 
Rating:
3.0

Customer did not leave a comment.

Jenn T 
Rating:
5.0

Customer did not leave a comment.

PATRICK W 
Rating:
5.0

Jay was amazing as usual

Lisa B 
Rating:
4.0

Customer did not leave a comment.

Jeff z 
Rating:
5.0

Such a great location! Jay is wonderful to work with!

Dawn W 
Rating:
1.0

Customer did not leave a comment.

Jerome E 
Rating:
5.0

Customer did not leave a comment.

JERMAINE A 
Rating:
5.0

Customer did not leave a comment.

Darrell S 
Rating:
5.0

Customer did not leave a comment.

Stanley M 
Rating:
5.0

Customer did not leave a comment.

WANDA E 
Rating:
5.0

Customer did not leave a comment.

Melissa B 
Rating:
5.0

Customer did not leave a comment.

sheryl b 
Rating:
5.0

Customer did not leave a comment.

LEONARD J 
Rating:
4.0

Customer did not leave a comment.

Alvin N 
Rating:
2.0

Customer did not leave a comment.

Manoj k 
Rating:
5.0

The manager at this location is awesome

DAVID F 
Rating:
5.0

Great and fast service

PASHA P 
Rating:
5.0

Customer did not leave a comment.

MEGAN B 
Rating:
5.0

Customer did not leave a comment.

JERMAINE A 
Rating:
5.0

I had a very good experience at this location. Very dynamic professional and respectful man with great customer skills.

Ndeye F 
Rating:
5.0

The drop-off location did not have clear instructions on where to leave the vehicle. It was a unique parking lot. I used common sense and parked in the most logical place, but the verbiage seemed to direct the returner to not do so.

Kevin B 
Rating:
5.0

Good as is.

Jaisimhan V 
Rating:
5.0

Great service and quick and easy

Tameka W 
Rating:
5.0

Customer did not leave a comment.

Joanne S 
Rating:
5.0

Gabriel was great! I appreciated him working with me.

Michael W 
Rating:
5.0

Customer did not leave a comment.

renee p 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS H 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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