Customer Reviews for Drummond Auto Truck Rental
(U-Haul Neighborhood Dealer)

2,984 reviews

7318 Roswell Rd   Sandy Springs, GA 30328
(N Of Abernathy)

(770) 351-8687

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: 10 am - 2 pm
Special Operating Hours
  • 1/25/2022 - 3/31/2022: Closed

Services at this Location:

Contact Us

(770) 351-8687

7318 Roswell Rd
Sandy Springs, GA 30328
(N Of Abernathy)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: 10 am - 2 pm
Special Operating Hours
  • 1/25/2022 - 3/31/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

TAJI C. 
Rating:
3.0

Customer did not leave a comment.

BRANDON B. 
Rating:
5.0

Customer did not leave a comment.

Sukhavasi S. 
Rating:
3.0

Customer did not leave a comment.

Louis R. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY H. 
Rating:
4.0

Customer did not leave a comment.

DHARMENDER T. 
Rating:
5.0

Customer did not leave a comment.

TONYA W. 
Rating:
5.0

Customer did not leave a comment.

Danielle T. 
Rating:
5.0

Customer did not leave a comment.

SATISH K. 
Rating:
1.0

There are plenty of issues. I can't waste my time writing them. One sentence ‘it's horrible' experience. Please reach on my phone so I can share my issues.

Aravind S. 
Rating:
3.0

I wait for my rental 30 min

MAYRA M. 
Rating:
5.0

This place was the best. They made it so easy for me to drop off. I will definitely be using this location for all my U-Haul needs

ERIC D. 
Rating:
3.0

Place was closed when I returned truck.

DARRELL T. 
Rating:
5.0

Customer did not leave a comment.

ANTWON R. 
Rating:
5.0

Customer did not leave a comment.

Julie A. 
Rating:
5.0

Excellent, professional service and smooth check-out process. Thanks!

tiffany C. 
Rating:
1.0

They gave me a truck with no gas and I had to put the gas out of my pocket the attendant was ignorant about it and didn't want to hear me and I needed the truck to move that day.

ADALBERTO G. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

CAWONIA P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
3.0

Building looks run down

Johnna S. 
Rating:
4.0

Customer did not leave a comment.

KITIYAPORN S. 
Rating:
5.0

Customer did not leave a comment.

BRYAN B. 
Rating:
3.0

I would write my overall experience as a six on a scale from 1 to 10 simply because I use my pick up whenever you use my pick up make sure you call and verify that all of your past U-Haul balances are paid in advance

boris L. 
Rating:
5.0

It was a nice experience, the staff was helpful, knowledgeable and patient. And when I was running later than planned, I received a helpful straightforward instructions on how to the return of rental truck.

MILLICENT O. 
Rating:
3.0

This location charges a cleaning fee even though the truck was clean. Also, was charged for fuel when we filled it to specified line. Was not happy with the extra charges, but the location was good.

JACK R. 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
5.0

Customer did not leave a comment.

ALDO C. 
Rating:
4.0

Customer did not leave a comment.

VINAY M. 
Rating:
5.0

Customer did not leave a comment.

Kathryn C. 
Rating:
5.0

Customer did not leave a comment.

Sherri J. 
Rating:
3.0

Looks gross on the outside. In a weird area.

Eleanor H. 
Rating:
4.0

Customer did not leave a comment.

ANA C. 
Rating:
5.0

Customer did not leave a comment.

Carlos C. 
Rating:
5.0

In this particular move everything was good. Gentlemen who helped us at 7318 Roswell Road in Atlanta gave superior service.

TIMOTHY F. 
Rating:
5.0

Customer did not leave a comment.

Kathering T. 
Rating:
5.0

Great service and the truck was in excellent condition. Will definitely use again.

JONATHAN C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

CARL T. 
Rating:
4.0

I went to this location based on my reservation time. When I arrived I was informed by the Uhaul Representative that UHaul didn't have the opportunity the 5'x7' trailer available at this location. Nobody from UHaul had either texted, email or phoned me of about of this error. The Representative did find a location that had the trailer I requested. His effort was truly appreciated. Because I had already arranged labor help and appointment time to meet the seller to pick up and move the item. So what was to be a two hour transaction turned into a four hour process. UHaul needs to improve on their scheduling customer's requests and ensuring equipment is available.

BURNICE S. 
Rating:
4.0

That location does feel somewhat unsafe at night. The van's washer fluid reservoir was empty, and that created a potentially dangerous situation with glare on the windshield

JEFFERSON S. 
Rating:
5.0

Manager here is awesome....great customer service skills You're very lucky to have him!

Lee D. 
Rating:
5.0

Customer did not leave a comment.

FELICIA B. 
Rating:
5.0

Customer did not leave a comment.

TRACIE V. 
Rating:
5.0

I will use this U-Haul center again and highly recommend. The staff provides A+ Service. Thank You!

DOLORES L. 
Rating:
3.0

Customer did not leave a comment.

Bryan W. 
Rating:
5.0

Customer did not leave a comment.

MIKALA G. 
Rating:
4.0

THANKS GUYS

Avery W. 
Rating:
5.0

Customer did not leave a comment.

Isaac D. 
Rating:
5.0

Great customer service. Will definitely rent here again. Thanks guys for all the help.

Roger H. 
Rating:
1.0

I rented the u/haul for a one way trip. The customer service guy didn't tell me that I had to rent it for 2 days. I returned it in Prattville Alabama on Thursday, September 2, 2021 thinking I would get a refund for the day not used. But that wasn't the case. I feel that the customer service guy should have made that clear to me, because I paid for a day of service in which I didn't use and U-Haul had the ability to rent the truck I returned and make a profit. This isn't fair to the customer.

CLARA F. 
Rating:
5.0

I went to rent a 26' truck for a long distance one way trip and the rear blinker was not working. Because there were no other 26' trucks, they had me submit a roadside assistance claim. The roadside assistance tried working on it for a day, but could not fix it. Finally, after waiting 32 hours, they swapped the trucks for my long distance move. Please make sure everything is checked on trucks before listing them online in inventory.

BRIAN M. 
Rating:
2.0

I was double charged after hours so I couldn't call to get it fixed. I'm not a happy customer at all.

DAMIEN C. 
Rating:
3.0

The app is a bit ridged and needs to be easier and it would be nice to know what and where the drop box.

Byron T. 
Rating:
3.0

Somehow, one of the many URLs I found led me to the checkout site. Most of the URLs, including some posted at this site, did not lead me to the proper 24 hour drop off instructions. U-Haul seriously needs to upgrade its website, app, and customer service. My experience with you all overall on this trip was quite poor, but you only asked about the locations in your survey. Has U-Haul considered The other aspects of a customer's journey/experience? I hope the feedback I have left here helps provide somebody with some insight into the aspects of the customer journey where U-Haul is failing.

JOSHUA B. 
Rating:
3.0

The truck smelled horrible inside and the location was kind of musty although the gentleman was working hard and was very helpful. We just had to ride around in a smelly truck (the cab) and that was unpleasant.

Lenora P. 
Rating:
5.0

Good location with lots of room for rental equipment and trucks. Good dedicated store space allocated to U-Haul business.

Anthony C. 
Rating:
1.0

I picked the truck up before they opened for a cross country move. The windshield had 4 cracks in it right in the drivers line of sight in addition to the air conditioning not working. After roadside assistance couldn't fix the AC issue, I spent 3 hours waiting it to be repaired at the U-Haul repair facility.

April H. 
Rating:
5.0

Great customer service representative

CLAUDETTE S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS D. 
Rating:
3.0

Customer did not leave a comment.

SHANTELA D. 
Rating:
4.0

Customer did not leave a comment.

DAVID R. 
Rating:
3.0

The website "after hours" application is horrible!!! There was nothing about the gas level before the trip. Screens froze. It took forever to check the truck out and back in.

Terri W. 
Rating:
5.0

I wish the driver verification process wasn't so cumbersome and more could be done up front.

Rob H. 
Rating:
5.0

Great customer service.

Scottie K. 
Rating:
3.0

Truck drop off was not smooth. Mobile app was not accepting photo of odometer. So had to call customer service to make return possible. Overall had to wait around one hour for drop off. Pickup was quick.

Raeesudheen K. 
Rating:
5.0

Great customer service

GERREN S. 
Rating:
4.0

Good experience

WILLIAM C. 
Rating:
3.0

Customer did not leave a comment.

HALEY S. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY D. 
Rating:
5.0

Customer did not leave a comment.

FRANK L. 
Rating:
4.0

Customer did not leave a comment.

Jerome T. 
Rating:
5.0

This location was nice, however it was not the original location I had chosen when I ordered the Uhaul. I went to pick up the truck at the location I'd chosen and they told me they didn't have one available. This was disappointing as I wish they would have notified me before the day of. it set my move back.

Loren K. 
Rating:
5.0

Customer did not leave a comment.

Douglass R. 
Rating:
5.0

Great and easy experience. The attendant Jay was knowledgeable and extreamly helpful. He went above and beyond to make sure I had what I needed to complete my tasks. Thank you.

Justin M. 
Rating:
2.0

I was charged $150 for a damaged or stolen hand truck when I returned it in the same working condition as I found it, as well as for a couple other strange charges.

Timm P. 
Rating:
5.0

Customer did not leave a comment.

LEIGH G. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY B. 
Rating:
5.0

Great attitude and professionalism

SIMON CHRISTIAN M. 
Rating:
5.0

Customer did not leave a comment.

jack R. 
Rating:
5.0

Excellent service.

JAMES G. 
Rating:
5.0

Keep finding new ways to make the rental experience easier for the consumers.

MARCUS S. 
Rating:
5.0

Customer did not leave a comment.

Simon K. 
Rating:
5.0

Customer did not leave a comment.

SCOTT G. 
Rating:
5.0

Superb service very helpful and understanding of your urgency.

Tammy T. 
Rating:
5.0

Customer did not leave a comment.

JAMEA D. 
Rating:
5.0

Customer did not leave a comment.

Katherine G. 
Rating:
5.0

Service and truck availability was great.

JAMES D. 
Rating:
5.0

Steering on the truck was very very loose. The steering slack makes this truck unsafe to drive. Uhaul needs to better maintain the trucks.

MICHAEL E. 
Rating:
3.0

Customer did not leave a comment.

Kiel S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY P. 
Rating:
5.0

Customer did not leave a comment.

Alexander Z. 
Rating:
3.0

The van I rented had the oil change light on. Not sure if needed maintenance or not but not a confident feeling as the renter. Also the left blinker was out. I told the guy when I returned it. I asked for a discount if some type to offset the safety issue it presented. I called the store owner but no response. Any assistance would be appreciated! Leigh Kerns 770-912-8023

LEIGH K. 
Rating:
2.0

Every time I use uhaul I get over charged for fuel. I filled the truck and was still charged 14 dollars for fuel. The truck was unsafe, the breaks were bad and dangerous. Roaches in the truck.

LARRY V. 
Rating:
5.0

Easy drop off

Jasmaine M. 
Rating:
5.0

Customer did not leave a comment.

Doug M. 
Rating:
3.0

How about not charging $690 for a 2 day truck rental and giving a low amount of miles they can go? Talk about price gauging!!! I will NEVER EVER use Uhaul again.

Lindsay B. 
No reviews have been submitted for this location.

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