Customer Reviews for Drummond Auto Truck Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Drummond Auto Truck Rental

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MARQUIS A.
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Customer did not leave a comment.

ROBERT V.
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Your front desk guy was professional / friendly/attentive

Mara L.
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Truck was filthy! Office closed a hour and half early without notice. Bad service.

Bill B.
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Customer did not leave a comment.

VICTOR M.
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Keep the same guy at the desk. He was extremely polite and helpful.

ARMAND H.
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Customer did not leave a comment.

Lealem W.
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Kevin O.
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All went well at this location. Dropped the truck off after hours and left the key in the dropbox. Huge parking lot which I loved! Made things super easy.

Jeannine D.
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Customer did not leave a comment.

Thomas M.
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Jonathan L.
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DONALD B.
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The woman at the drop off location was spot on and very good! The gentleman at the pickup location was excellent nad make a change on the fly that was very helpful. Great experience. Best, Don

DAVID M.
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Jay very helpful and professional!

BERNARD M.
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Customer did not leave a comment.

TWANETTE M.
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LURLINE W.
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CARNELL W.
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The young man gave Superb customer service. I would give him 2 raises! Stop charging to hook up your own equipment. This service SHOULD be free since its your equipment.

JOSEPH N.
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Customer did not leave a comment.

BOZENA C.
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Well... it was my first time ever renting a U-Haul truck but 15 foot truck was perfect for a female to drive. One disappointing thing was when you do return, I was not aware of taking pictures on site. When I was dropping the truck off it is very secluded parking lot with nothing around it. It was getting dusk every minute I was there. I didn't feel very safe being there alone and taking so many pictures of the truck itself and 2 pictures of the inside of the truck. By the time I finished everything and locked up the truck again, I was walking in the dark back to my car . Location was convenient but I didn't feel safe in the dark since the parking lot was in the abandoned old shopping center. I was little scared.

MIGUEL R.
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Great service

TARA C.
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Customer did not leave a comment.

STEWART H.
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Walter T.
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SANTOS C.
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Terrence T.
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Outstanding young gentleman at Drummond Auto Truck Rental, very helpful and customer centric

max S.
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Great service, the representative Jay was fantastic. VERY helpful, great personality and made the experience a breeze. Jay took all the proper COVID protocols, made us feel safe the entire time. Friendly and professional.

MICHAEL G.
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Great!

JACQUELINE K.
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Customer did not leave a comment.

Ayanna A.
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Charles L.
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Lisa M.
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Show the customer where's the fuel tank is.

Jose R.
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James W.
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Customer did not leave a comment.

Salee N.
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The gentleman that checked me out and in was professional, friendly, and helpful. When I checked the trailer back in, he didn't even need me to back it up - which I commented was hard. He unhooked it and pushed it to where it needed to be without me having to maneuver it.

Lashanda B.
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Customer did not leave a comment.

Taylor H.
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Customer did not leave a comment.

larry R.
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Thomas H.
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Uhaul didn't have the truck that we ordered and had to take a smaller truck. Employee was very nice and professional however and made the best of it for us.

Dana B.
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Customer did not leave a comment.

Adam R.
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DAVID Q.
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Gibraun M.
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RADU G.
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Michael M.
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The folks here are just super! Friendly and helpful.

David W.
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Customer did not leave a comment.

Andrea S.
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Great experience and great service!

GEOFFRY W.
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Customer did not leave a comment.

SHAMSHUDIN J.
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CHARLES J.
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Great employee, very helpful and polite,

Andrew S.
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Customer did not leave a comment.

LAWRENCE S.
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Customer did not leave a comment.

LEVI W.
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No comment

Gerald F.
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Customer did not leave a comment.

Marcus B.
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Truck wasn't clean there was inside of it. Very disturbing

MICHAEL T.
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Customer did not leave a comment.

SAMUEL P.
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JOHN G.
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Ted G.
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Extend hours of operation to close at 6pm or 7pm instead of 5pm.

MICHAEL M.
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Customer did not leave a comment.

DAVID D.
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JAQUELINE G.
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RAVIKUMAR R.
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Dorothea W.
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Peter L.
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Great customer service! Full service fast checkout. Very respectful and thorough.

THOMAS F.
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The gentleman that helped me, "Jay" was VERY helpful and polite. He hooked up the trailer and assisted me with a light check. I have been using this location for nearly 8 years, from large trucks to small trailers. I would very strongly recommend Jay and this location.

Ashley R.
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Customer did not leave a comment.

Sheila B.
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The sales person was very nice and accommodating. The location was closed when we had to bring the truck back. The process to return the truck was lengthy with taking pictures and such. I think this aspect needs to improve.

Cliff R.
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Customer did not leave a comment.

Andrew S.
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Customer did not leave a comment.

ELIZABETH C.
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Gentlemen was patient, knowledgeable and friendly.

melissa W.
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I am not sure what happened . The locations were great. My reservation got changed from being a One Way. I was-inconvenienced by having to keep the truck over night and secure it.The truck drove great

MARK C.
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Owner was very knowledgeable & Nice

Diamond D.
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Customer did not leave a comment.

Benjamin M.
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Customer did not leave a comment.

LATOYA H.
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Thomas M.
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Larry L.
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Gerald T.
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The roof leaked when it rained and I ended up soaked in the passenger seat.

Danny S.
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Customer did not leave a comment.

Bridgett G.
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ran M.
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DESIRE N.
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At some point the truck did not turn on because the battery dies on me. So I called for road assistance and it took 45 minutes for someone to pick up the phone and luckily that I found someone to give me a jump. Plus they charged me the same amount given the bad service

Wendell S.
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Customer did not leave a comment.

Robert H.
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The staff were very cordial and helpful. Appreciate their friendliness

David H.
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Customer did not leave a comment.

Reginald R.
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Just treat them the way you treated me and... All will be well thank you.

Charles G.
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Customer did not leave a comment.

Melinda O.
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Customer did not leave a comment.

Calvin S.
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Manager in charge was excellent. Efficient, friendly, helpful

Timothy C.
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Customer did not leave a comment.

Jonathan B.
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Refilled truck and still got charged $20 for gas...wtf?!!!!

Jack C.
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Personal 100% great! Trailer needs to be in UHaul museum.

robert R.
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Be careful. Watch your time. If you are two hours late with return, you pay for another day.

Joseph R.
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The associate was very friendly and moved through the customers ahead of me very fast. My only suggestion would be to invest in the appearance of the office. Picking up the truck was easy. I wish I had been told about the after hours return process, because by the time I went to the app to process the return I had left the facility.

Terri W.
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Only one person working. Many customers in line.

Valencia J.
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Customer did not leave a comment.

Michael D.
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Customer did not leave a comment.

Duane T.
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Customer did not leave a comment.

Jessica O.
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Customer did not leave a comment.

Anna K.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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