Customer Reviews for Dry Ponds Self Storage
(U-Haul Neighborhood Dealer)

231 reviews

3817 Dry Ponds Rd   Granite Falls, NC 28630

(828) 496-1023

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 5/7/2021 - 5/9/2021: Closed

Services at this Location:

Contact Us

(828) 496-1023

3817 Dry Ponds Rd
Granite Falls, NC 28630

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 5/7/2021 - 5/9/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

They did so much to make more rental experience a very easy time. I would highly recommend them for your rental needs!

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

PeggyLynn C. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Very very friendly and easy to work with.

CHARLES S. 
Rating:
5.0

The staff at this location went above and beyond to help me get a transporter to tow my vehicle and assistance to load my car. They were terrific. Very kind and courteous. Would recommend them.

Deena T. 
Rating:
5.0

Best customer service ever! I always use DPS for my moving needs,they went out of their way to make sure l had what l needed the day l needed it!

edward G. 
Rating:
5.0

Both costumers service agent at this location was very helpful and provided best service in my experience I will like thank them both for there unwavering efforts and providing best costumer service ever

Ian G. 
Rating:
3.0

Customer did not leave a comment.

Johnny B. 
Rating:
5.0

Customer did not leave a comment.

Marilynn M. 
Rating:
5.0

I am so appreciative of the staff working at this facility. They were very helpful and kind. Great business, great people!

CYNTHIA WHITE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne H.  |  Overall Experience 
Rating:
5.0

The only issue I ever had was with bugs and mice from someone storing food in their shed. The owners promptly sprayed and took care of the issue.

APRIL L P.  |  Overall Experience 
Rating:
3.0

I had a faulty hitch experience and had to return the equipment due to an issue with it staying attached. The bolt that attached the trailer hitch was stripped and was not safe to use so I returned it before I could use it for the purpose I rented it for. It was not safe to use! I let the operator of dry ponds know but was not offered any discount or refund.

Sean B. 
Rating:
5.0

Nothing I have rented 2 u-hauls Charlotte is amazing!!!! So professional efficient and kind!! Thank you for great service!!

Patti A. 
Rating:
5.0

Awesome place and would use them again

STEPHEN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim W. 
Rating:
5.0

We have nothing but good things to say about Dry Pond Storage in our 2 years with them. All of our dealings with the owners have been very pleasant and professional.

Barbara M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

Sharon B.  |  Overall Experience 
Rating:
5.0

This was an excellent location and the staff was perfect. I was sent to this location only because the location I originally went to was a joke. My pickup time at Countryside #2 on Hwy 321 in Lenoir was at 10:00. When I arrived, the office locked, the numbers to call on the door was both answering machines. Never recommend this location.

Trevis S. 
Rating:
5.0

Customer did not leave a comment.

Deborah B. 
Rating:
5.0

Customer did not leave a comment.

Tim L. 
Rating:
5.0

Customer did not leave a comment.

Connie S. 
Rating:
5.0

very easy return

ARMANDO R. 
Rating:
2.0

Customer did not leave a comment.

Cura K. 
Rating:
2.0

One one assisted hooking up trailer.

montie J. 
Rating:
5.0

I live in Lenoir and the uhaul website sent me 10 miles away to rent a trailer where there were 3 locations much closer

David L. 
Rating:
5.0

The young lady in the office was so sweet courteous and knowledgeable!! Very helpful!!!

Patti A. 
Rating:
5.0

Fantastic experience. Extremely helpful and friendly customer service. Will use them again when my new house is done.

Morris M. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

Virgena G. 
Rating:
5.0

Customer did not leave a comment.

Debbie W. 
Rating:
5.0

Customer did not leave a comment.

Max C. 
Rating:
5.0

Customer did not leave a comment.

April N. 
Rating:
5.0

Customer did not leave a comment.

Douglas D. 
Rating:
3.0

The car dolly I rented was behind the gated and paved lot, instead of inside of it, meaning you have to drive through a very muddy back road. So be sure to tell your next customers to have an extra 10 bucks for a car wash after they're done getting and returning the trailer.

Dustin B. 
Rating:
5.0

Customer did not leave a comment.

Dakota H. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Keep up the good work

bartholomew B. 
Rating:
5.0

I did have an issue with the trailer fishtailing while loaded at 45 mph It was very hard to control at this speed and a more inexperienced driver would have had a very bad day pulling the trailer. But the young lady who set my reservation and checked me out was very polite well spoken and very helpful

Roy H. 
Rating:
5.0

Customer did not leave a comment.

neil P. 
Rating:
5.0

Customer did not leave a comment.

Lyndsey H. 
Rating:
5.0

Customer did not leave a comment.

Cindy K. 
Rating:
2.0

Customer did not leave a comment.

Megan S. 
Rating:
5.0

Special thank

Danyell R. 
Rating:
5.0

Patrick is great to work with.

Randy E. 
Rating:
5.0

Customer did not leave a comment.

Amy K. 
Rating:
5.0

Fantastic service. Very helpful and great owners.

eli B. 
Rating:
5.0

Excellent service. I would definitely come back!

Deborah H. 
Rating:
5.0

Dry Ponds owners are very honest and accommodating. Nothing to do with pick up location, but previous renters did not fold & put moving blankets back in storage pocket, or clean & sweep truck out before returning truck. We returned it clean & swept out, and folded blankets (which we didn't use) and put them back in storage pocket.

JOANNE L. 
Rating:
4.0

Location was fine. The agent was extremely helpful. I was very unhappy that I wasn't given my preferred pickup location and actually passed 3 other locations to get to the pickup location.

David R. 
Rating:
4.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

Tyler J. 
Rating:
5.0

Nothing

Cameron M. 
Rating:
5.0

none

walter S. 
Rating:
5.0

Customer did not leave a comment.

Sharon B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN P. 
Rating:
5.0

Customer did not leave a comment.

NEAIL L. 
Rating:
5.0

Facility is nice and staff is very friendly.

Patrick B. 
Rating:
5.0

Friendly and great customer service.

ESTATE OF HAZEL D S.  |  Overall Experience 
Rating:
4.0

The ladies I met at the very end were very sweet and helpful, 10 stars all the way. I thank you both....Jim

James K.  |  Overall Experience 
Rating:
4.0

the trailer was left at night, so I did not talk to anyone.

Jimmy C. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

Pamela E. 
Rating:
5.0

Customer did not leave a comment.

bartholomew B. 
Rating:
1.0

This business is terrible I'm telling everyone I know how uhaul is the worst business on earth.

Bryan M. 
Rating:
5.0

Customer did not leave a comment.

Brandon B. 
Rating:
5.0

Make sure the people are there to rent the truck.

Craig H. 
Rating:
3.0

Customer did not leave a comment.

Gregory K. 
Rating:
4.0

Clean well lit friendly staff

VALERIE W.  |  Overall Experience 
Rating:
5.0

I have used this place a few times now,,always friendly staff,and helpful,,

RONDY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JP M. 
Rating:
5.0

Great storage company! The staff is great to work with!

TONY G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony G. 
Rating:
3.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Brad M. 
Rating:
5.0

Customer did not leave a comment.

Dan H. 
Rating:
5.0

Outstanding, friendly and courteous service!

Jeff A. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

This location went out of their way to help us with our rental. We had contacted other places and this location by far has the best customer service.

Donald G. 
Rating:
5.0

Not a thing. Friendly and responsive to customers, they are wonderful folks to do business with. Went out of their way to meet our needs and make sure we had what we needed, when we needed it. Will go directly to them next time too.

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

Melba W. 
Rating:
5.0

Staff very friendly and helpful. Helped me hook up trailer and make sure everything was in working order. Drop off was simple. I will rent from dry ponds storage again

LEWIS S. 
Rating:
1.0

Had to wait for 30 minutes before someone showed up by 10 when they open at 8 which made me late for work would never use again

michael L. 
Rating:
5.0

Customer did not leave a comment.

jeremy C. 
Rating:
5.0

Very friendly staff and in and out in minutes. Equipment in great shape

Michael P. 
Rating:
5.0

Truck rental went very well. If I have to rent a truck in the future, this is the location I will rent from. I also rent storage from this location. They have a very clean location.

Roger B. 
Rating:
5.0

Customer did not leave a comment.

Tammy H. 
Rating:
5.0

The equipment was very clean and service was superior. Would highly recommend this location to anyone looking for storage or a truck.

Virginia P. 
Rating:
5.0

the service i recevied there was very awsome and would do it again verey plascent ans frindly to talk with had all ifo i needed before i left the site , she was so plasent i would travel out of my way [ay extra milelage just for the good service and mass effert but in to my rental 2/17/2018 that site (rocks ) will recamend to anyone that i can and will tell i felt so inporteing by her ............ she will be my goto location anytime i need to rent any u-haul equipment in the futcher lenny rogers

Lenny R. 
Rating:
5.0

Customer did not leave a comment.

WAYNE C. 
Rating:
5.0

Customer did not leave a comment.

Scott A. 
Rating:
5.0

Truck was perty clean just needed a quick sweep. Staff was great to deal with and very informative.

Andrew H. 
Rating:
3.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

Garrett B. 
Rating:
5.0

Customer did not leave a comment.

henry A. 
Rating:
4.0

Nothing. It all was very clean and warm welcome.

Beckie F. 
Rating:
5.0

Customer did not leave a comment.

Kennth R. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Patrick was great to work with. Customer service was superior. Great experience.

Bradley S. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
1.0

The customer service agent was very rude he told us he's only making the $4 on this transaction then there was a small problem with a previous U-Haul rental they then stated I wish you had this fixed before you came into my door and he also stated that I don't care if you send this to customer service or not.

sara H. 
Rating:
5.0

Let the trailer air out between rentals. It smelled strongly of cigar smoke. Also, the trailer coupling did not work easily and may need attention.

Jeff A. 
Rating:
5.0

Easy, in and out with friendly service.

Abigail M. 
Rating:
5.0

Customer did not leave a comment.

Keith C. 
Rating:
5.0

Customer did not leave a comment.

Kim M. 
Rating:
5.0

Customer did not leave a comment.

Jessica M. 
Rating:
3.0

Location was not open at 8:00 am

Don G. 
Rating:
5.0

Nothing - Patrick and his Dry Ponds Self Storage are awesome

MIKE P. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Extremely helpful, professional and accommodating. I would use this location and recommend it in a heartbeat. Thank you for making my move so simple.

Wendy B. 
No reviews have been submitted for this location.

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