Customer Reviews for Dry Ponds Self Storage
(U-Haul Neighborhood Dealer)

277 reviews

3817 Dry Ponds Rd   Granite Falls, NC 28630

(828) 496-1023

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 9/2/2022 - 9/5/2022: Closed

Services at this Location:

Contact Us

(828) 496-1023

3817 Dry Ponds Rd
Granite Falls, NC 28630

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 9/2/2022 - 9/5/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Brandy L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

Tamara S. 
Rating:
1.0

This location did not hook up the trailer I was told they didn't do that.I'm 61 years old with back issues that was not possible.when I called the location which had no one on site That's when I was told they didn't do that and the only thing they could do was cancel the reservation I only was able to get the trailer because 2 other men came to pick up their rental they were kind enough to lift the12 foot trailer for me. After that I spent over 2hours on the main u haul line asking 5 different people to change my drop off location and was denied I told them that this wasn't my location I originally picked and I could not physically lift it off my truck I was told they could not do anything. I obviously was very upset as the location did not follow u haul rules I even told them the only way I could drop off the trailer without help was to cut it off . I was only able to Leave it there because my wife got 2 of my children to drive 45 minutes to the drop off site. I have rented from your company many times and this was terrible

Benjamin R. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Nothing, everything was great 😃

South Caldwell C. 
Rating:
1.0

The whole escapade was a crap show. Wasent anything with the location, just the U-Haul process in general is terrible and the apps don't work like they are suppose to

Steven N. 
Rating:
1.0

Rhe staff was more then friendly at the location I picked up.... with the exception of the U-Haul being on a quarter tank of gas. When people are moving and under on a time limit not everything runs smoothly. I had to fill up while on the interstate praying I made it to the exit! I returned the U-Haul in a timely manner and and did not put fuel in it because of the time of night it was and the location. I called U-Haul and let them know I would be coming by to give the $30 for gas and was told a service fee if $15 was applicable as well. No problem. Then I looked and they had TRIED to charge me $78 and some change AFTER I called! Moving is stressful enough U-Haul, and times are tough for everyone. Why try to charge almost $40 more??! I will always pay what I owe but to keep customers stop charging for ridiculous things.

ANGELA J. 
Rating:
5.0

Customer did not leave a comment.

kyle K. 
Rating:
5.0

Kind, courteous and efficient service for a last minute Friday rental. They were able to find the exact truck I needed. From Brad Bartlett to Dry Ponds self storage Granite location.

Bradley B. 
Rating:
5.0

Customer did not leave a comment.

joshua D. 
Rating:
5.0

Amazing owners! Always super helpful and they do anything they can to get you what you need.

RICHARD P. 
Rating:
5.0

Best customer service of any U-Haul location I've ever used!

JESSICA F. 
Rating:
5.0

Everything went great. The lady that help me was very helpful.

JON L. 
Rating:
5.0

Customer did not leave a comment.

Brad G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN K. 
Rating:
5.0

smooth transaction

ROBERT V. 
Rating:
5.0

I've have used them alot few the years They are great

MARY M. 
Rating:
3.0

Provide a dolly when one is paid for

Emily D. 
Rating:
5.0

Customer service was great at this location. The truck was in good condition and worked well for my task.

MICHAEL R. 
Rating:
5.0

I will always use Uhaul due to AMAZING service provided at Granite Falls location! The ladies in the office are super helpful and that means a tremendous amount to a single mom-Please continue providing excellent customer service ..!

BRENDA G. 
Rating:
5.0

Customer did not leave a comment.

CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

Rusty C. 
Rating:
5.0

Parking lot would be nice

YANG T. 
Rating:
5.0

Nothing!! It was perfect!!!

FRED E. 
Rating:
3.0

Make sure all equipment needed is available and that the customer doesn't have to go to another place to get their equipment

TAMARA V. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA W. 
Rating:
5.0

Keep on Keeping on

Ronnie T. 
Rating:
5.0

Very helpful staff very clean facilities

Victor S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renee S. 
Rating:
4.0

UHAUL needs to make it loud and clear that ONE WAY clients may have to drive up to a couple hours to pick up their truck AND they won't find out until 5:30pm the night before. ridiculous

Keli M. 
Rating:
5.0

Customer did not leave a comment.

JEREMY N. 
Rating:
5.0

Customer did not leave a comment.

Marion H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

JANE A. 
Rating:
5.0

Customer did not leave a comment.

Laurent P. 
Rating:
4.0

The truck was sticky in the cup holders when I got it. I hope I'm not charged for that because it was a little dirty in there. But the cargo gate was so difficult to close. When you open the back it flies up but to bring it back down I had to put all my weight on the handle. It cut through my skin. It can't be meant to be that hard. Also it lags in second gear. It sounds a bit off. But other than that the truck was great and the lady that helped me was nice and the check in/out process was easy

Krissy E. 
Rating:
5.0

Everything was exceptional! Awesome service from beginning to end.

Christopher C. 
Rating:
5.0

Thank you for your help.I had a very pleasant experience,and it was helpful during a difficult transition.

Marsha R B.  |  Overall Experience 
Rating:
5.0

Charlotte and all the staff were very helpful and made my rental experience seamless. I will definitely recommend them and use them again. Thank You.

ronnie T. 
Rating:
5.0

Very friendly to do business with! You are treated with respect and very comfortable to converse with if you have questions! Love this place and would definitely do it again!! Love this family!!!

JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

SOVONIA C. 
Rating:
5.0

Charlotte, the owner is absolutely wonderful with customer service. She was able to help me find the right size truck. Would definitely recommend this Uhaul and storage facility in the Hickory/Granite Falls area.

MARK F. 
Rating:
5.0

They did so much to make more rental experience a very easy time. I would highly recommend them for your rental needs!

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

PeggyLynn C. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Very very friendly and easy to work with.

CHARLES S. 
Rating:
5.0

The staff at this location went above and beyond to help me get a transporter to tow my vehicle and assistance to load my car. They were terrific. Very kind and courteous. Would recommend them.

Deena T. 
Rating:
5.0

Best customer service ever! I always use DPS for my moving needs,they went out of their way to make sure l had what l needed the day l needed it!

edward G. 
Rating:
5.0

Both costumers service agent at this location was very helpful and provided best service in my experience I will like thank them both for there unwavering efforts and providing best costumer service ever

Ian G. 
Rating:
3.0

Customer did not leave a comment.

Johnny B. 
Rating:
5.0

Customer did not leave a comment.

Marilynn M. 
Rating:
5.0

I am so appreciative of the staff working at this facility. They were very helpful and kind. Great business, great people!

CYNTHIA WHITE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne H.  |  Overall Experience 
Rating:
5.0

The only issue I ever had was with bugs and mice from someone storing food in their shed. The owners promptly sprayed and took care of the issue.

APRIL L P.  |  Overall Experience 
Rating:
3.0

I had a faulty hitch experience and had to return the equipment due to an issue with it staying attached. The bolt that attached the trailer hitch was stripped and was not safe to use so I returned it before I could use it for the purpose I rented it for. It was not safe to use! I let the operator of dry ponds know but was not offered any discount or refund.

Sean B. 
Rating:
5.0

Nothing I have rented 2 u-hauls Charlotte is amazing!!!! So professional efficient and kind!! Thank you for great service!!

Patti A. 
Rating:
5.0

Awesome place and would use them again

STEPHEN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim W. 
Rating:
5.0

We have nothing but good things to say about Dry Pond Storage in our 2 years with them. All of our dealings with the owners have been very pleasant and professional.

Barbara M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

Sharon B.  |  Overall Experience 
Rating:
5.0

This was an excellent location and the staff was perfect. I was sent to this location only because the location I originally went to was a joke. My pickup time at Countryside #2 on Hwy 321 in Lenoir was at 10:00. When I arrived, the office locked, the numbers to call on the door was both answering machines. Never recommend this location.

Trevis S. 
Rating:
5.0

Customer did not leave a comment.

Deborah B. 
Rating:
5.0

Customer did not leave a comment.

Tim L. 
Rating:
5.0

Customer did not leave a comment.

Connie S. 
Rating:
5.0

very easy return

ARMANDO R. 
Rating:
2.0

Customer did not leave a comment.

Cura K. 
Rating:
2.0

One one assisted hooking up trailer.

montie J. 
Rating:
5.0

I live in Lenoir and the uhaul website sent me 10 miles away to rent a trailer where there were 3 locations much closer

David L. 
Rating:
5.0

The young lady in the office was so sweet courteous and knowledgeable!! Very helpful!!!

Patti A. 
Rating:
5.0

Fantastic experience. Extremely helpful and friendly customer service. Will use them again when my new house is done.

Morris M. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

Virgena G. 
Rating:
5.0

Customer did not leave a comment.

Debbie W. 
Rating:
5.0

Customer did not leave a comment.

Max C. 
Rating:
5.0

Customer did not leave a comment.

April N. 
Rating:
5.0

Customer did not leave a comment.

Douglas D. 
Rating:
3.0

The car dolly I rented was behind the gated and paved lot, instead of inside of it, meaning you have to drive through a very muddy back road. So be sure to tell your next customers to have an extra 10 bucks for a car wash after they're done getting and returning the trailer.

Dustin B. 
Rating:
5.0

Customer did not leave a comment.

Dakota H. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Keep up the good work

bartholomew B. 
Rating:
5.0

I did have an issue with the trailer fishtailing while loaded at 45 mph It was very hard to control at this speed and a more inexperienced driver would have had a very bad day pulling the trailer. But the young lady who set my reservation and checked me out was very polite well spoken and very helpful

Roy H. 
Rating:
5.0

Customer did not leave a comment.

neil P. 
Rating:
5.0

Customer did not leave a comment.

Lyndsey H. 
Rating:
5.0

Customer did not leave a comment.

Cindy K. 
Rating:
2.0

Customer did not leave a comment.

Megan S. 
Rating:
5.0

Special thank

Danyell R. 
Rating:
5.0

Patrick is great to work with.

Randy E. 
Rating:
5.0

Customer did not leave a comment.

Amy K. 
Rating:
5.0

Fantastic service. Very helpful and great owners.

eli B. 
Rating:
5.0

Excellent service. I would definitely come back!

Deborah H. 
Rating:
5.0

Dry Ponds owners are very honest and accommodating. Nothing to do with pick up location, but previous renters did not fold & put moving blankets back in storage pocket, or clean & sweep truck out before returning truck. We returned it clean & swept out, and folded blankets (which we didn't use) and put them back in storage pocket.

JOANNE L. 
Rating:
4.0

Location was fine. The agent was extremely helpful. I was very unhappy that I wasn't given my preferred pickup location and actually passed 3 other locations to get to the pickup location.

David R. 
Rating:
4.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

Tyler J. 
Rating:
5.0

Nothing

Cameron M. 
Rating:
5.0

none

walter S. 
Rating:
5.0

Customer did not leave a comment.

Sharon B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN P. 
Rating:
5.0

Customer did not leave a comment.

NEAIL L. 
Rating:
5.0

Facility is nice and staff is very friendly.

Patrick B. 
Rating:
5.0

Friendly and great customer service.

ESTATE OF HAZEL D S.  |  Overall Experience 
Rating:
4.0

The ladies I met at the very end were very sweet and helpful, 10 stars all the way. I thank you both....Jim

James K.  |  Overall Experience 
Rating:
4.0

the trailer was left at night, so I did not talk to anyone.

Jimmy C. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

Pamela E. 
Rating:
5.0

Customer did not leave a comment.

bartholomew B. 
Rating:
4.0

Clean well lit friendly staff

VALERIE W.  |  Overall Experience 
Rating:
5.0

I have used this place a few times now,,always friendly staff,and helpful,,

RONDY H.  |  Overall Experience 
Rating:
5.0

Great storage company! The staff is great to work with!

TONY G.  |  Overall Experience 
No reviews have been submitted for this location.

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