Customer Reviews for Du Frane Mini Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very friendly staff.

Rating:

5.0

Great customer service been going there for years

Rating:

5.0

I returned it a day early do I get any credit

Rating:

5.0

Everything was quick, easy and efficient. They don't try to sell you on things, but I did get the insurance for the vehicle. Easy in and out and easy drop off key box. Very nice people to deal with, accommodating and knowledgeable.

Rating:

5.0

In my experience the folks here work very hard to get things right and put their customers first. They "get it."

Rating:

3.0

Make sure your trucks are not death traps. I thought the front end was going to fall off the truck we had. It was very scary.

Rating:

2.0

Wait time was excessive. Waited 45 minutes to pick up the truck.

Rating:

5.0

Very reasonable and convenient, always try to accommodate even on short notice. Thanks

Rating:

5.0

I did'nt realize the items I ordered to assist with my move (sofa cover, mattress cover, packaging tape and plastic wrap tape) was sent seperately so I basically bought it twice. Once on-line and once from the store. I assumed it was going to be with the truck.

Rating:

1.0

Used app to attempt to pick up truck. Horribly inconvenient took forever and so much information could have been done prior to pick up. It also did not allow for the switch of vehicles we needed to make because the gas guage was broken on the one. Employee there just seemed like she didn't know what to do. Truck had a vape pen left in it, which during covid, something I didn't really want to have to touch but also didn't want to get charged for leaving it in there. My moving partner twisted her ankle on a paver block sticking two inches out of the ground going up to the door of the building. So on top of being behind schedule due to the pick up process I was now a man short on my end due to Uhauls poorly kept facility. While returning truck I had to wait for employee to clean another vehicle and then figure out how to charge me since we had to swap vehicles due to previous mentioned issues. Just a horrible experience all together.

Rating:

3.0

Online ordering went smooth, 26' uhaul truck was perfect, but the check-in process in the store was really awful. I arrived at 2:45 to pickup for 3:00, I waited in line for 25 minutes. I had already pre-checked in, but the process still took 15 minutes. The lady that helped me seemed knowledgable but extremely frustrated. The other lady behind the desk was really struggling with checking people in. All in all a good experience; however, I will use a different location if I need to rent a Uhaul again.

Rating:

5.0

Always rent from here. They not only know the business but are super helpful. This time they extended an unexpected courtesy and am very thankful.

Rating:

1.0

FIRE ARCHIE BUNKER! The old tall skinny guy who works there was very rude to me. The lady who set up my contract asked me if I needed help hooking up the trailer, I said no, but the old rude dude showed up anyway, and had no idea what he was doing. He kept twisting the safety chains so tight they had no slack for turning corners. I told him that as I put more slack in them and he gave me an attitude about it. He then interrupted me and told me to shut my truck off because he was choking on the exhaust. I never asked for him to help me and I wish that he hadn't. Then he and another lady were arguing with me about the blinkers not working and blaming it on my truck, my truck works fine. They insisted that I needed to start my truck for the blinkers to work, I told them the key is on and the blinkers were working on the instrument panel. 'They were very rude and acted like I was an idiot. I have been pulling trailers behind diesel and gas trucks for many years, and they are usually much bigger than u-hell has to offer. I will never rent from u-hell again!!

Rating:

3.0

Pull in blocked by vehicle while women was talking. Doors were then locked with no assistance once we were able to pull in. Then, charged a cleaning fee.

Rating:

3.0

They were late, customer service was lacking. Truck smelled of cigarette smoke. Other than that, was great. Just lack of instructions on what to do or where to leave it parked.

Rating:

1.0

I was able to reserve a 26' online and then was told that there wasn't one available. Was able to swap for a 15' and had to immediately fill up the tank because it was nearly empty. Not a good experience at all. Had I not called to confirm the timeframe I would not have had a truck available in the time I needed a truck

Rating:

1.0

The business owner was late to open the business in the morning. I came to return my truck and the owner had taken off in her car somewhere so I sat and waited a half hour to settle my bill

Rating:

4.0

The pick up location entered my phone number incorrectly. This created an issue when it came time to turn the van back in. Fortunately U Hauls customer service was able to correct the error and I was able to check in without any further issues. A+ to the customer service rep.

Rating:

5.0

Great group of people, they are all friendly, accommodating and makes the process a easy in and out. Used this location a lot over the past 20 years.

Rating:

3.0

The office was cluttered and the worker was on a lengthy phone call, but was polite and efficient once available to help us. The location was convenient and variety of trucks available was good.

Rating:

5.0

We moved a motorcycle first and then a large tool box on wheels. The trailer worked great! The owner connected the trailer to truck and confirmed all was working correctly. Both owners were very helpful and made sure all was completed correctly before we left.

Rating:

4.0

They are wonderful at this location. Very helpful and friendly!

Rating:

5.0

The folks here were so helpful and understanding as we had to put some of our things in storage. Then they were so accommodating as we moved, stored, then moved again. I would highly recommend DuFrane's storage to everyone!

Rating:

3.0

the front end of this rental has major issues, wheel felt like it was going to fall off, when you used breaks felt like the front was falling off. got charged for pads we did NOT use, all we moved was boxs. used this location 2xs now and we wont again they are the worst around

Rating:

3.0

When I made the contact, it was for 1 way to drop off in Oshkosh. I received 4 voicemails that I now needed to drop off in Fond du Lac. I also waited for a half hour to get waited on, 4 people in front of me . Which in turn made all my moving help have to sit around and wait for the truck. Not a good experience 🙁

Rating:

4.0

Un clutter Office. Regular staff was good. Other employee was a mess. Woman on day of pick up of vehicle was helpful and knowledgeable. Employee who I made initial reservation with must have ADHD

Rating:

3.0

Hard to drop off a trailer if you kinda struggle backing up a trailer.

Rating:

3.0

The only issue was the delay in picking up the vehicle. The location was to open at 9am, but we had to wait at least 15 minutes before someone came out to handle the rental check out. Timeliness is a key factor of good customer service.

Rating:

5.0

Do all our renting from Du Frame. The people are always go out of their way to be helpfull and accommodating.

Rating:

5.0

Everything was awesome from service to dropoff.

Rating:

2.0

First when I arrived, the one lady working was extremely rude yelling at other customers because they were standing in the door way of the building. The truck I rented had juice or soda all over the back bed, I left it and informed the clerk after I completed my move task. I was told I would receive a text with the check in list to mark damages, never received it. At least I wasn't charged for anything I gave it a 2 start because the other lady was nice an helpful, I witnessed her also cleaning up the fluid right after I told her.

Rating:

2.0

The uhaul website couldn't read my location which made returning my equipment after hours impossible. Very stressful end to a stressful day.

Rating:

5.0

Quick and easy.

Rating:

5.0

We were more than satisfied with our entire experience with the Dufrane company. Our storage unit was clean and convenient as we staged for A move. We also are very happy with our U-Haul truck, it was extra clean and a real nice truck to drive. Thank you for your excellent service.

Rating:

3.0

Service was a bit slow

Rating:

5.0

New app. Very poor and couldn't use the contactless part. Also, no opportunity to put in mileage needed when ordered. Very disappointed with your app and the extra charge for mileage.

Rating:

4.0

The inside windows were full of dog drool. They should also be cleaned. The people on all ends and on the phone were extremely helpful!

Rating:

5.0

It was closed when I dropped the trailer off, but the facility seemed clean and well-kept.

Rating:

5.0

?

Rating:

5.0

I'm hard of hearing and that makes their job more difficult to serve me.The two women working there always (I rent about 4 times a year) treat me with kindness & quickly! Tom

Rating:

5.0

I think Uhaul is a very important resource to america

Rating:

3.0

This location does not have an office and only one person on site so customers have to wait in the parking lot or more specifically in the cold and or rain, to be assisted. It was pretty backed up when we got there and we waited almost an hour in line.

Rating:

3.0

Took forever to mobile check in. It kept saying network not found, yet, had no trouble navigating the web while there otherwise

Rating:

3.0

Outside of trailer was dirty.

Rating:

2.0

Somewhat helpful. In beginning the woman was rude saying they were closed already when it was before 7 pm. But then someone came out to take care of business.

Rating:

1.0

Re train your employees on ethics, attitude and to look passed the color of peoples skin.