Customer Reviews for Du Frane Mini Storage
(U-Haul Neighborhood Dealer)

Rating:

1.0

I was charged more than the rental agreement said

Rating:

4.0

Have more staff on during peak business.

Rating:

4.0

They were very accommodating to me. We were having problems all day and couldn't pick up the trailer at the time I indicated for pick up so they moved the time back about 6 hours so I could pick it up after I got done with work.

Rating:

5.0

Everything went Well,..The Service and Truck and PRICE,..IS RIGHT... Thank You, Again...🤗

Rating:

3.0

Very helpful showing how to connect car to auto transport

Rating:

5.0

Give a refund for mileage not used. Uhaul as a company should be mindful of what trucks they are reserving for the customer

Rating:

4.0

The online return process was FRUSTRATING!!! I logged into my account to return my rented trailer. The checkin process would not let me get by the first step of entering mileage and gas tank level which was not applicable. This process needs to improve. . Tried using the online chat which was an anticipated waiting time of 35 minutes

Rating:

1.0

Resolve my prior issue where I was charged double.

Rating:

5.0

Great experience.

Rating:

5.0

Flexible and really easy to talk with. Nice job to all.

Rating:

5.0

Unfortunately, I arrived after hours and my situation was such that I could not complete the check-in process on my phone so I just dropped the key and left. When I phoned the dealer there was no answer. I was too busy moving, selling and buying a house, and working out all the other details I was unable to call again. A couple of days later I got an email confirming the check in. I failed on my part, but U-Haul did a great job on the check in process. Great job Du Frane Mini Storage/U-haul. Thank you!!!

Rating:

5.0

Thank you excelente service very helpful I recommend and appreciate to the Lady all the help God blessings

Rating:

3.0

Everything went smoothly except that the actual time to rent a return was fairly long. Seems like there was a lot of paperwork and not enough employees.

Rating:

5.0

The place is pretty busy, but managers try to accommodate each customer and treat them with maximum kindness.

Rating:

5.0

Great service, reliable & clean truck. Outstanding!

Rating:

4.0

Great Experience,..Truck was there on Time,..The lady was Friendly...Very Clean Truck...Everything went Great....Thank You

Rating:

5.0

Always accommodating! Very nice family!

Rating:

3.0

No comments.

Rating:

5.0

Very friendly and helpful staff that made it simple to use. Thank you.

Rating:

3.0

More accurate way if measuring fuel on older trucks that have inaccurate fuel gauges or have full when rented

Rating:

4.0

Staff was excellent to work with.

Rating:

5.0

Your on line check back in needs to be fixed. I was NOT aware of the need to take a picture and up load that pic before it was TOO late as the keys were all ready in the drop box..!! That was step 3 or something like that. I did replace my fuel, wrote down mileage then put keys into box. I logged onto your site only THEN to find out the pic was needed. So I could NOT finish turn in requirements. So now I must go to the office and try to fix this mess..!!!

Rating:

5.0

We have rented other times and never had a problem. Always problem free

Rating:

5.0

Your online reservation for the trailer was not ready when I got to the location. I was told trailers can not do on line

Rating:

5.0

The people were very nice. They were so helpful. I can't say enough about their great customer service. We had used their storage for years.

Rating:

5.0

Very convenient location with easy street access. I had a storage unit on this property and getting a trailer reserved for the same day was possible. Rental process went quickly and I was offered help to hook up the trailer. l was on my way after getting the lights and hitch connections checked. Greatly appreciated after hours drop-off. March weather is unpredictable, but we got storage unit emptied on a beautiful warm sunny Sunday.

Rating:

5.0

My only complaint has to do with horrible ice conditions where trucks were parked and ice in front of unit. Very dangerous for movers and renters!

Rating:

5.0

Lady in charge is awesome !!! this was second time we rent from that location. it is the place to go in that neighborhood.

Rating:

3.0

The associate assisting customers was professional and helpful. With that said, you could have used an additional associate. I had to wait about 30 minutes to check the U-Haul in. That is a long time to stand in a very small and cramped store.

Rating:

5.0

None

Rating:

5.0

Though there was ice on the trailer due to a recent ice storm, the people at DuFrane cleaned it up nicely

Rating:

5.0

We always go to this uhaul location and never had a bad experience. Friendly helpful staff and great trucks for moving! Highly recommend

Rating:

2.0

I specifically requested for in person check in but still had to do everything myself..I had to wait outside for 15 minutes in the cold before they even let me in the shop. I ordered a dolly for use but they gave me a vehicle with NO RAMP! What's the point? Waste of money on the dolly as we couldn't even use it!!

Rating:

5.0

NA

Rating:

5.0

Ladies were super helpful and got everything ready for me in a no time, I would use this place again if it were up to me.

Rating:

5.0

Nothing. This location is the best

Rating:

3.0

Clear the ice in the driveway! It was treacherous!! In front of the lockers too! Very difficult to get out of the Van onto pure ice! Otherwise a good experience!

Rating:

5.0

Thank you for all your help!!

Rating:

3.0

too much business crammed into too little space

Rating:

2.0

The checking in process took way too long. The trailer was covered with snow that I had to clean out. The connection of the trailer to the truck was a disaster. Why does UHaul have a hitch that needs to be screwed in? How do you know, if you're weak, that the hitch is tight enough? When I asked how I could secure the trailer w/ a lock I was told something about lock the chains. Then I opened the front hood to check the levels of window wiper fluid and then could not secure the hood. I had to call the UHaul local office and one of the employees came out, late at night, and eventually got it to lock. What kind of nonnessne it that? I want a hitch that is either on/off - not "maybe it's tight enough" and I don't want to have to worry if the hood will close again. What if I had to replenish the window wiper fluid and again had the hood not close/lock? I do want to call out that the employee from UHaul that came to my house to fix the hood closing deserves special recognition. It was freezing cold and late in the evening and she was very focused on solving the problem. But that problem should never had occurred. The UHaul van was relatively new. When I told the employee what had happened she mentioned that the attendant that prepared the vehicle also had problems with the hood. Are you kidding me? They knew there was problem and didn't inform me? Very frustrating.

Rating:

5.0

Wiper washer fluid froze. I notified the dealer.

Rating:

5.0

I highly recommend this place

Rating:

5.0

I was completely unable to use the trailer I rented even though I put all correct information in the app regarding the type of vehicle I was towing with and the type of vehicle I was towing on the trailer. The U-Haul app said everything acceptable when I made the reservation. Immediately when I started towing the trailer began to swerve back and forth. It was very unsafe and had to stop using the trailer immediately for safety reasons.

Rating:

4.0

Make the check in service to return the truck able to be used on the phone the sites location would not let me return it over the app so it cost me more to return it. Very displeased with that option

Rating:

5.0

Not too far off of the highway. Used as drop off location, on a Sunday with zero problems: friendly, helpful and responsive support. Thorough and effective communication, from staff. 10/10 recommend.

Rating:

5.0

Thank you for being great!

Rating:

5.0

We were more than satisfied with our entire experience with the Dufrane company. Our storage unit was clean and convenient as we staged for A move. We also are very happy with our U-Haul truck, it was extra clean and a real nice truck to drive. Thank you for your excellent service.

Rating:

5.0

The location couldn't be better too!

Rating:

5.0

GREAT PLACE

Rating:

5.0

Thank You

Rating:

5.0

Conveniently located. Friendly staff.

Rating:

5.0

You were amazing with your customer service. I appreciate that you were able to work w/ me on finding another suitable renter since I ended up not needing to use the storage unit and wasted your time.

Rating:

3.0

Did NOT rent unit. Was told that the free myonth was NOT valid at this facility so I canceled.