Customer Reviews for Du Frane Mini Storage
(U-Haul Neighborhood Dealer)

1567 reviews

179 W Division St   Fond du Lac, WI 54935
(at Brooke)

(920) 923-5757

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 8 am - 12 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(920) 923-5757

179 W Division St
Fond du Lac, WI 54935
(at Brooke)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 8 am - 12 pm
  • Sun: 9 am - 12 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

New app. Very poor and couldn't use the contactless part. Also, no opportunity to put in mileage needed when ordered. Very disappointed with your app and the extra charge for mileage.

BRADLEY R. 
Rating:
4.0

Customer did not leave a comment.

NOAH W. 
Rating:
4.0

The inside windows were full of dog drool. They should also be cleaned. The people on all ends and on the phone were extremely helpful!

KAREN L. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
4.0

Customer did not leave a comment.

KEVIN P. 
Rating:
5.0

It was closed when I dropped the trailer off, but the facility seemed clean and well-kept.

Ronald P. 
Rating:
5.0

?

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

Amanda S. 
Rating:
5.0

I'm hard of hearing and that makes their job more difficult to serve me.The two women working there always (I rent about 4 times a year) treat me with kindness & quickly! Tom

THOMAS H. 
Rating:
5.0

I think Uhaul is a very important resource to america

DENNIS M. 
Rating:
3.0

This location does not have an office and only one person on site so customers have to wait in the parking lot or more specifically in the cold and or rain, to be assisted. It was pretty backed up when we got there and we waited almost an hour in line.

Gerald S. 
Rating:
3.0

Customer did not leave a comment.

MARK R. 
Rating:
3.0

Took forever to mobile check in. It kept saying network not found, yet, had no trouble navigating the web while there otherwise

Joel P. 
Rating:
4.0

Customer did not leave a comment.

STEVEN K. 
Rating:
3.0

Outside of trailer was dirty.

Dale E. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
2.0

Somewhat helpful. In beginning the woman was rude saying they were closed already when it was before 7 pm. But then someone came out to take care of business.

LORNA M. 
Rating:
1.0

Re train your employees on ethics, attitude and to look passed the color of peoples skin.

ELISEO G. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND O. 
Rating:
5.0

The location couldn't be better too!

Dawn S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHNNY P. 
Rating:
4.0

Customer did not leave a comment.

Margaret P. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
3.0

REPAIR THE TRAILERS AND CLEAN THEM BEFORE WE PICK THEM UP

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Keith W. 
Rating:
3.0

Improved communication. With COVID, the lobby was closed. The staff came to the door to communicate with us but typically wouldn't say what was next or an ETA on coming back to the door. We kind of awkwardly stood there for 10-15 minutes.

KRISTINA A. 
Rating:
3.0

Just a moving truck the cargo area was clean the truck while I was using it had to be jumped every time I shut it off,poor maintenance.

MARK H. 
Rating:
5.0

Take my debit card was a bit frustrating I had to go get cash

Carrie P. 
Rating:
5.0

Always a great service and a great smile!

Xavier M. 
Rating:
5.0

Make sure to clear snow and ice off the step by the back door. It was slippery.

MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

Cathy H. 
Rating:
5.0

This is the store I always rent from - Great.

Paul H. 
Rating:
3.0

Customer did not leave a comment.

ERICA H. 
Rating:
4.0

The service I received from DuFrane in Fond du Lac was fine. However, I some how ended up locking myself out of the vehicle. I called roadside assistant and they certainly dropped the ball on service. It was -11 degrees outside and I was forced to call the Sheriffs Department to provide shelter and to coordinate efforts to get me back into the vehicle. I give high ratings to that department and the Deputy that they dispatched to my rescue.

RAYMOND O. 
Rating:
4.0

Customer did not leave a comment.

DENNIS W. 
Rating:
4.0

The only issue is that it was a small parking lot and it is was not clear where to park the truck when I dropped it off.

Matthew M. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Very easy process to pick up truck online.

Anthony C. 
Rating:
2.0

waitedctoo long had a reservation at 1030am didnt get takn care of till 1105 am n then upon return got charged extra for miles when she sent me to gas station far away

CLIFFORD N. 
Rating:
5.0

Customer did not leave a comment.

Aris W. 
Rating:
5.0

Customer did not leave a comment.

ORALISA W. 
Rating:
3.0

Trailer was muddy. Someone should have hosed it off.

Dale P. 
Rating:
5.0

Contactless pickup was easy with the mobile step by step directions

Megan G. 
Rating:
4.0

A larger sign that says wait before dropping key is to finish check in on mobile app

James D. 
Rating:
5.0

Customer did not leave a comment.

BRYAN P. 
Rating:
5.0

Customer did not leave a comment.

ERIC B. 
Rating:
5.0

Very helpful staff!

Bob G. 
Rating:
5.0

Customer did not leave a comment.

ROUJEAN G. 
Rating:
4.0

Customer did not leave a comment.

Mark A. 
Rating:
4.0

Suggest to log in when you pick up and drop off using the Uhaul app. When I went on from my email, Uhaul couldn't detect my location.

PAM R. 
Rating:
5.0

Customer did not leave a comment.

WENDY S. 
Rating:
5.0

I've rented this motorcycle trailer once before, so I'm a know customer. I travel frequently for work. I always rent cars from Hertz because I'm a Gold member, which usually means I just walk from my plane to my car and away I go with quick stop exiting the lot for someone to check my driver license. The amount of paper to a $2,000 trailer is immense compared to renting a $40,000 car. Just saying...

Mark H. 
Rating:
5.0

Returned after hours used the online return fairly easy

LUIS H. 
Rating:
5.0

Customer did not leave a comment.

Deann C. 
Rating:
4.0

Customer did not leave a comment.

ERICDARREL P. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
2.0

Office lady tried to give us a different truck, never changed our info. App never worked right due to this.

ANDREW C. 
Rating:
5.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

Melissa G. 
Rating:
3.0

Customer did not leave a comment.

JOSHUA M. 
Rating:
5.0

Customer did not leave a comment.

ANDREW D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
1.0

The lady who gave us our drop off info was rude as hell! Our pick up point told us that when we call to turn truck in they might let us turn the truck I. At osh kosh, wi since it was five miles down the road...the lady was rude and mean and said if we didn't drive 20 miles to Fonda lac wi then she would charge us another $150. That is ridiculous. I wouldn't recommend uhaul to anyone after she did that. U r not a friendly and customer oriented company...u care more about money than convenience for your customers.

Timothy and Debo W. 
Rating:
3.0

Charging my card weeks after rental without notice or communication sucked!

Sara N. 
Rating:
5.0

I ordered an appliance dolly and never got it on the truck, so I just used the utility dolly, it worked but would have been nice to get what I paid for on the truck would have made my move easier

Tyler L. 
Rating:
5.0

office people are so amazing

WAYNE L. 
Rating:
5.0

Customer did not leave a comment.

Christie S. 
Rating:
5.0

With the prevalence of COVID they did a great job of making us feel safe while still giving great service

James H. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

KATHY L. 
Rating:
5.0

Customer did not leave a comment.

Norbert M. 
Rating:
1.0

In addition to poor directions on where to return the vehicle, poor lighting, etc., an insane $25 fee was charged for a COMPLETELY CLEAN TRUCK. Unacceptable and will not be using this location again. And really, a .40 cent fee for ONE MILE OVER?!

Bill J. 
Rating:
3.0

Customer did not leave a comment.

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

Leigh K. 
Rating:
5.0

Customer did not leave a comment.

Kyle S. 
Rating:
4.0

Customer did not leave a comment.

Larry J. 
Rating:
5.0

Make it very clear that you need to put the smallest lock possible on the trailer door. I had a 1.5 inch lock on it and it still enough play in the door handle that it opened up after bouncing down the freeway. I ended up loosing a $100 dewalt weed wacker. It was one of the least expensive items in the trailer but still not happy about it. I wired the trailer shut for the remainder of my trip as well as locked it.

Ryan M. 
Rating:
3.0

I did the early check in and still waited for 45 minutes to get the trailer

David J. 
Rating:
4.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

It was a great experience. Young lady went above and beyond helping hook up the trailer and lights. There was a ground issue. She checked harness, plug on truck, came up with grounding solution. Very impressed

Mark F. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY D. 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn K. 
Rating:
5.0

Customer did not leave a comment.

Kathleen H. 
Rating:
3.0

We had to wait for a bit of time to be assisted with our pick up of a utility trailer. We had the available time, but maybe the next time we won't have extra time??? Maybe the pandemic has played a role in the efficiency of customer service.

Shelly H. 
Rating:
5.0

Super speedy. Safe practices. Loved the assistance ensuring the trailer was securely attached. Suggested additional options, but not pushy.

Dusty K. 
Rating:
4.0

I had problems finding what I needed close to me. The return area is a little confusing and dark at night.

SCOTT E. 
Rating:
3.0

Get better attitudes, very rude customer services needs to be worked on.

GUY M. 
Rating:
3.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Very Slow Customer service

Mark A. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
1.0

Better customer service, the one lady was very rude when she asked if we needed something we explained that the other lady had helped us she made rude comments under her breathe.. I asked her how she could be acting that way towards customers since they just opened and honestly if I didn't need the truck I would've gone to a different site to have better customer service. The other lady was great! This was how she treated multiple customers this day as well because when we dropped keys off the next day other customers that were there stated she gave them the same experience... so honestly unless this were to change I would tell my friends and family to go elsewhere since there's a 50% chance they would deal with negativity on a moving day which is already stressful enough.

Randy D. 
Rating:
4.0

Customer did not leave a comment.

Jesus B. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
4.0

This location always seems to have the rental equipment I need, when needed. Only things I can suggest are the following: 1) website pick-up timing does not calculate correctly...so, I entered in that I only needed the truck for 1-2 hours that way I was scheduled for a 8:30am pickup...otherwise, it was showing that I needed to pick up the equipment at 4am. Thankfully, Uhaul did not book my truck for someone else that day, assuming I only needed it for the 1-2 hours I selected on the website. This needs to be fixed or you will have unhappy and/or confused customers showing up for pick up at 4am. 2) The parking at this location is small and congested. Adding proper parking area for this location will greatly enhance the customer experience.

KRISTINE L. 
Rating:
5.0

Process was smooth and the folks at the location were very nice and helpful. Thanks!

Tim W. 
Rating:
4.0

Customer did not leave a comment.

KELLY D. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

The people who worked there were 10 minutes late so there was about 5 people waiting in line trying to check in for a truck

Holly W. 
Rating:
4.0

Customer did not leave a comment.

Jennifer L. 
Rating:
5.0

GREAT PLACE

Jontae R.  |  Overall Experience 
Rating:
5.0

Thank You

David J.  |  Overall Experience 
Rating:
5.0

Conveniently located. Friendly staff.

CHARLES F.  |  Overall Experience 
Rating:
5.0

You were amazing with your customer service. I appreciate that you were able to work w/ me on finding another suitable renter since I ended up not needing to use the storage unit and wasted your time.

Ashley R.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top