Customer Reviews for Duba Enterprises Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Duba Enterprises Inc

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James W.
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Customer did not leave a comment.

Lewis W.
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Despite it being in the absolute middle of nowhere, they had WiFi which made that pick up easy.

Norman C.
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Horrible experience. When I arrived at the location I was told the person who could give me the truck had left and was rudely told that they close at 4pm...it wasn't even 4pm it was 3:20 once I pointed out it wasn't 4pm I was then told another person would be there in twenty minutes To get my rental to me. I waited about thirty minutes before inquiring again. The person who could rent me the truck had made it back, but they had neglected to tell him I was there waiting for the truck rental. They didn't have the dolly I requested so I had to take a larger one, and the truck was almost out of gas so I had to immediately put gas in it once I got it. I've moved three times in the past several months and I've never had so many issues getting a rental I requested two weeks prior I originally asked for a 15 left truck but had no issue taking a 20ft. The location was also littered with trash and hard to find. If I could go back in time I would literally drive out of my way to rent from another rental agency.

rod M.
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Very good service, very satisfied.

LINDA GAIL T.
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Customer did not leave a comment.

rod M.
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Everything was great!!

Sherry H.
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BEN M.
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David S.
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mansoor M.
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Darrell M.
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frederick D.
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nothing to add

Angela M.
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ORVILLE B.
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Nothing

BRYAN P.
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DONNA E.
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Carles B.
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Richard O.
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Not only did UHaul not have what we reserved, could not complete the move. If you reserve something a company should make sure it could deliver. I called locations up to an hour away and nothing. Not even a discount for renting something for a job could only get half done. Poor business practices.

christopher C.
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Lowell M.
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James T.
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reynolds H.
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William M.
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REBECCA O.
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will not recommend uhaul to anyone

Alisa V.
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Paul P.
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Easter H.
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Steven B.
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The personnel were exceptionally helpful. They helped me to unload my vehicle from the auto carrier. It was not a trivial task.

Kelsey R.
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Customer did not leave a comment.

Curtis E.
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DAVID T.
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Well to be honest we got there close to closing we had to Hooker own trailer up our self before we could leave the owner left after paperwork

Elliot S.
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Steven W.
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Curtis E.
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James A.
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SCOTT S.
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Jaclyn R.
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Belinda S.
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Michael O.
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I put in a reservation 3 months before the scheduled pick up 2 days before pick up I was informed I had to drive 60 miles from the scheduled pick up. Why take a reservation?!?!

steve V.
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I think the allotted mileage should be increase somewhat, although I didn't go over I was close. But I'm not disappointed

Jeffery C.
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Customer did not leave a comment.

Curtis E.
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Monty H.
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Very helpful

jason B.
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I was to pick up the rental at 8am. I confirmed this the day before via a telephone conversation. The guy did not show up until after 5 minutes after 8am. This would have been excusable had he not been rude and refuse to wait on me until he had started his coffee pot. He had not even turned on his computer until his coffee was brewing. I was charged for a dolly as I had requested. I was not provided one. I was told by the main office I could drop off the rental at the town closest to me moving. He said that I could not, this cost me additional money. The lot was a muddy mess with trash everywhere. I would not have my company name shown in such a place. Jason Browning 304-688-2515

Lisa B.
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Customer did not leave a comment.

paul H.
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Terrible from start to finish I have yet to receive my final bill via email. Par for the course. Awful experience

elizabeth A.
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Internet down. But was worked around.

Sid Y.
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They were late opening and gruff. The area was muddy and drop off put my vehicle in the middle of a US Highway.

peggy B.
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Customer did not leave a comment.

LISA R.
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Really?? GPS for the store returned to sent us around the City adding extra miles. We got charged another $5.86 for 13.7 miles and There was MORE gas than was in it when we got it. There are very few Gas stations on that trip along US Hwy119 and we filled up before we pulled out not knowing how much gas this vehicle consumed. Your Company price gouges and over charges its LOYAL CUSTOMERS AND I WILL NEVER EVER USE UHAUL AGAIN!! AS I WILL BE TELLING MY FRIENDS AND FAMILY NOT TO BE SCAMMED BY UHAUL!!!! The price on this 15 ft truck was almost $100 more than the price of a 26ft truck we rented the week before and WENT TO THE SAME LOCATION and was NOT given a discount to return to the store that needed it....that caused us to go over mileage because we were NOT even given incentive for returning it there. SEEMS LIKE YOU PICK AND CHOOSE AND MISTREAT YOUR LOYAL CUSTOMERS AS I HAVE RENTED OVER 6 TIMES IN LESS THAN 2 YEARS UNDER MY CURRENT LAST NAME AND MY PREVIOUS NAME. AS WELL AS MOST OF MY FAMILY BEING MILITARY AND ALWAYS USING UHAUL. YOU SIRS HAVE LOST BUSINESS WITH MY WHOLE FAMILY!

RICHARD W.
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Your computer system was not working properly. Duba worked hard to get it corrected, but had to handle another way. He was good to work with.

Sandra C.
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Customer did not leave a comment.

Willis J.
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TIM C.
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I really see no room for improvement

Todd F.
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Corey B.
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Thanks. Nice truck btw.

Jeremiah B.
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Customer did not leave a comment.

greg E.
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They were very courteous. We were moving back to the area they recommended several locations for us to rent.

Kristin S.
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Customer did not leave a comment.

Rachel G.
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Susan M.
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NANCY C.
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The only issue I had is that I reserved my uhaul for a different location, logan, wv. I had to drive 30 miles to williamson, wv to pick up my uhaul because a representative from uhaul called and said the Logan, WV location was overbooked. I had to pay the extra mileage. Which was about 35 miles. I don't that was right.

STEPHANIE J.
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Customer did not leave a comment.

Stephanie J.
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Wanda K.
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tired of hearing it is Uhaul and Uhaul saying it is the place where you drop off or pick up

Clifford J.
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Everything was great fast service they even help to load very good service

Sherry B.
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There was trash left in the truck from previous renter. The gas was less than quarter of a tank-it would have been one less thing to do on a big moving day had it been full. The facility did not sell boxes as indicated on the website. The check engine light came on during the trip causing anxiety during the drive. The staff at Duba's were friendly and helpful though.

Landon B.
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Rude, and had to try to park the trailer without assistance in mud.

KRISTI S.
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Needs a paved place for drop-offs ... we dropped off in the mud & it was extremely nasty!

Joseph H.
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There was a uhaul that was parked directly behind mine to where it took about 30 minutes to get out. The gas was wrong on my paperwork tham what was in the uhaul and when brought to the attention of the rep, he said to take a picture of it and show to the rep at drop off.

carlos B.
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Customer did not leave a comment.

SARAH P.
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Anthony P.
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Michael A.
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Overall, I was very disappointed with the rental experience from Uhaul. The online reservation system led us to believe that we were picking up our rental at a designated location. It even had us choose the location BASED ON AVAILABILITY OF WHAT WE WERE RENTING. However, our reservation was transferred not once but twice causing much undesired additional time and travel to our move day. Poor service Uhaul!

paul P.
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Customer did not leave a comment.

thaniel T.
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The Only aspect I find fault with in this experience was not being informed in enough time to alter our plans. If my wife had not called when she did, we would have never known.

cathy P.
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Dont change anything!!! Smooth as silk! ! Awesome! !!

beverly C.
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Very good experience well pleased

LARRY P.
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Just Need more trucks. Thank you.

jackie H.
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Customer did not leave a comment.

David F.
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Tony C.
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Dennis F.
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Colleen C.
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LINDSEY W.
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Lisa M.
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Extremely nice and helpful

NINA B.
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Customer did not leave a comment.

CINDY C.
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TONY I.
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PAUL P.
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I did the preregistration and still had to wait a bit and give them all my info again at the time of pickup why even have it if that's the case.

Mark W.
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The pickup location was a hour away from where I lived. There were Uhaul locations all around me and yet I had to be inconvenienced. Not a happy camper!!!

Casey O.
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When my father got the 6x12 trailer, no one offered to assist him in hitching, no one inspected his vehicle. My father had his hip brace on due to having had hip replacement surgery recently and the guy just pointed to the trailer and did nothing else.

Mark H.
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Customer did not leave a comment.

hugh M.
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Georgetta C.
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Customer did not leave a comment.

stephanie P.
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The service was excellent and if we had any questions or cnerns, they were felt with immediately.

ANNA H.
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Faster service; was there over an hour. The clerk kept stopping to talk with other people in the store that were just "hanging out". I live in the pick-up area and was going to pay with a check written on a local bank that was open and funds could be verified immediately with them (and the balance in the account would have satisfied this transaction 100x) This particular account the check was going to be written on was opened in 1977, 39 years ago! I was insulted. I was not told when I reserved the U-Haul that checks were not a suitable form of payment when it is written by a local resident on a local bank for the person needing the U-Haul AND all of this was explained to the customer service rep on the phone Thursday January 28, 2016 while I had my brother, who I was doing this for, on a three way phone conversation. He was the one needing it; therefore he had to give the info as to his address and drop off point. My name is only on the reservation because I live approximately 12 miles from Duba's and we both thought it would be easier to do it that way because he travels for his work and he was going to be in transit Friday night. He was at Duba's before I was to start paperwork, but they would not let him; had to wait for me. And this put us behind packing up our older brother's house!

Michael R.
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Customer did not leave a comment.

john W.
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Derek R.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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