Customer Reviews for Duba Enterprises Inc
(U-Haul Neighborhood Dealer)

146 reviews

304 Fairview Addition Rd   Williamson, WV 25661

(304) 236-6051

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(304) 236-6051

304 Fairview Addition Rd
Williamson, WV 25661

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

WAYNE D. 
Rating:
4.0

Customer did not leave a comment.

Wanda S. 
Rating:
5.0

All was outstanding. Thank you

Anthony C. 
Rating:
4.0

Customer did not leave a comment.

donald J. 
Rating:
2.0

Customer did not leave a comment.

Janet W. 
Rating:
1.0

We was charged saying we didnt bring it back till this morning when we dropped it off yesterday and the guy we talked said drop the keys in the box and he'll take care of it

Carol Sue J. 
Rating:
2.0

Truck was dirty, smelled like vomit, had roaches, had stuff caked onto the walls. When we unloaded, we found that the truck must leak because there was water all over the stuff in the attic. The gentleman was awesome and showed me how to hook up the car and was generally a friendly guy. The condition of the truck was awful though.

Joan C. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
4.0

Customer did not leave a comment.

Gary F. 
Rating:
5.0

Excellent experience, as always

tim C. 
Rating:
1.0

I did not keep the uhaul for 6 extra days?! I only kept it for the requested 3 days. It was turned in at 2pm , to Dubas ,Sat the 17th,2021.? I don't understand where they're getting I kept it that long, when it was literally parked in their car shop!?

KENDRA G. 
Rating:
5.0

Yeah all was good

Terry B. 
Rating:
4.0

Customer did not leave a comment.

timothy T. 
Rating:
3.0

We had to drive over an hour to get to this location which was a hassle. Once we got there, we then had to call the gentlemen for him to physically come in the building and finish the rental process. Then the process took about 25 minutes once inside, and the first truck we were given had a giant hole in the front that was never notated on their end. Had to go back inside for another truck which took another 10-15 min to receive.

John R. 
Rating:
5.0

Wonderful! Highly recommended.

Freddie C. 
Rating:
5.0

Customer did not leave a comment.

Ashley B. 
Rating:
5.0

Customer did not leave a comment.

Bethany J. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

pepper L. 
Rating:
5.0

Nothing. Service was excellent

Moore C. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
4.0

Despite it being in the absolute middle of nowhere, they had WiFi which made that pick up easy.

Lewis W. 
Rating:
1.0

Horrible experience. When I arrived at the location I was told the person who could give me the truck had left and was rudely told that they close at 4pm...it wasn't even 4pm it was 3:20 once I pointed out it wasn't 4pm I was then told another person would be there in twenty minutes To get my rental to me. I waited about thirty minutes before inquiring again. The person who could rent me the truck had made it back, but they had neglected to tell him I was there waiting for the truck rental. They didn't have the dolly I requested so I had to take a larger one, and the truck was almost out of gas so I had to immediately put gas in it once I got it. I've moved three times in the past several months and I've never had so many issues getting a rental I requested two weeks prior I originally asked for a 15 left truck but had no issue taking a 20ft. The location was also littered with trash and hard to find. If I could go back in time I would literally drive out of my way to rent from another rental agency.

Norman C. 
Rating:
5.0

Very good service, very satisfied.

rod M. 
Rating:
4.0

Customer did not leave a comment.

LINDA GAIL T. 
Rating:
5.0

Everything was great!!

rod M. 
Rating:
5.0

Customer did not leave a comment.

Sherry H. 
Rating:
5.0

Customer did not leave a comment.

BEN M. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

mansoor M. 
Rating:
4.0

Customer did not leave a comment.

Darrell M. 
Rating:
5.0

nothing to add

frederick D. 
Rating:
2.0

Customer did not leave a comment.

Angela M. 
Rating:
3.0

Nothing

ORVILLE B. 
Rating:
3.0

Customer did not leave a comment.

BRYAN P. 
Rating:
4.0

Customer did not leave a comment.

DONNA E. 
Rating:
4.0

Customer did not leave a comment.

Carles B. 
Rating:
3.0

Not only did UHaul not have what we reserved, could not complete the move. If you reserve something a company should make sure it could deliver. I called locations up to an hour away and nothing. Not even a discount for renting something for a job could only get half done. Poor business practices.

Richard O. 
Rating:
5.0

Customer did not leave a comment.

christopher C. 
Rating:
5.0

Customer did not leave a comment.

Lowell M. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
4.0

Customer did not leave a comment.

reynolds H. 
Rating:
3.0

Customer did not leave a comment.

William M. 
Rating:
5.0

will not recommend uhaul to anyone

REBECCA O. 
Rating:
4.0

Customer did not leave a comment.

Alisa V. 
Rating:
4.0

Customer did not leave a comment.

Paul P. 
Rating:
4.0

Customer did not leave a comment.

Easter H. 
Rating:
5.0

The personnel were exceptionally helpful. They helped me to unload my vehicle from the auto carrier. It was not a trivial task.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Kelsey R. 
Rating:
5.0

Customer did not leave a comment.

Curtis E. 
Rating:
4.0

Well to be honest we got there close to closing we had to Hooker own trailer up our self before we could leave the owner left after paperwork

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

Elliot S. 
Rating:
3.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

Curtis E. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
4.0

Customer did not leave a comment.

SCOTT S. 
Rating:
3.0

Customer did not leave a comment.

Jaclyn R. 
Rating:
5.0

Customer did not leave a comment.

Belinda S. 
Rating:
2.0

I put in a reservation 3 months before the scheduled pick up 2 days before pick up I was informed I had to drive 60 miles from the scheduled pick up. Why take a reservation?!?!

Michael O. 
Rating:
5.0

I think the allotted mileage should be increase somewhat, although I didn't go over I was close. But I'm not disappointed

steve V. 
Rating:
4.0

Customer did not leave a comment.

Jeffery C. 
Rating:
5.0

Customer did not leave a comment.

Curtis E. 
Rating:
5.0

Very helpful

Monty H. 
Rating:
1.0

I was to pick up the rental at 8am. I confirmed this the day before via a telephone conversation. The guy did not show up until after 5 minutes after 8am. This would have been excusable had he not been rude and refuse to wait on me until he had started his coffee pot. He had not even turned on his computer until his coffee was brewing. I was charged for a dolly as I had requested. I was not provided one. I was told by the main office I could drop off the rental at the town closest to me moving. He said that I could not, this cost me additional money. The lot was a muddy mess with trash everywhere. I would not have my company name shown in such a place. Jason Browning 304-688-2515

jason B. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
2.0

Terrible from start to finish I have yet to receive my final bill via email. Par for the course. Awful experience

paul H. 
Rating:
4.0

Internet down. But was worked around.

elizabeth A. 
Rating:
1.0

They were late opening and gruff. The area was muddy and drop off put my vehicle in the middle of a US Highway.

Sid Y. 
Rating:
5.0

Customer did not leave a comment.

peggy B. 
Rating:
1.0

Really?? GPS for the store returned to sent us around the City adding extra miles. We got charged another $5.86 for 13.7 miles and There was MORE gas than was in it when we got it. There are very few Gas stations on that trip along US Hwy119 and we filled up before we pulled out not knowing how much gas this vehicle consumed. Your Company price gouges and over charges its LOYAL CUSTOMERS AND I WILL NEVER EVER USE UHAUL AGAIN!! AS I WILL BE TELLING MY FRIENDS AND FAMILY NOT TO BE SCAMMED BY UHAUL!!!! The price on this 15 ft truck was almost $100 more than the price of a 26ft truck we rented the week before and WENT TO THE SAME LOCATION and was NOT given a discount to return to the store that needed it....that caused us to go over mileage because we were NOT even given incentive for returning it there. SEEMS LIKE YOU PICK AND CHOOSE AND MISTREAT YOUR LOYAL CUSTOMERS AS I HAVE RENTED OVER 6 TIMES IN LESS THAN 2 YEARS UNDER MY CURRENT LAST NAME AND MY PREVIOUS NAME. AS WELL AS MOST OF MY FAMILY BEING MILITARY AND ALWAYS USING UHAUL. YOU SIRS HAVE LOST BUSINESS WITH MY WHOLE FAMILY!

LISA R. 
Rating:
3.0

Your computer system was not working properly. Duba worked hard to get it corrected, but had to handle another way. He was good to work with.

RICHARD W. 
Rating:
3.0

Customer did not leave a comment.

Sandra C. 
Rating:
5.0

Customer did not leave a comment.

Willis J. 
Rating:
5.0

I really see no room for improvement

TIM C. 
Rating:
5.0

Customer did not leave a comment.

Todd F. 
Rating:
5.0

Thanks. Nice truck btw.

Corey B. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah B. 
Rating:
5.0

They were very courteous. We were moving back to the area they recommended several locations for us to rent.

greg E. 
Rating:
3.0

Customer did not leave a comment.

Kristin S. 
Rating:
3.0

Customer did not leave a comment.

Rachel G. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

The only issue I had is that I reserved my uhaul for a different location, logan, wv. I had to drive 30 miles to williamson, wv to pick up my uhaul because a representative from uhaul called and said the Logan, WV location was overbooked. I had to pay the extra mileage. Which was about 35 miles. I don't that was right.

NANCY C. 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE J. 
Rating:
5.0

Customer did not leave a comment.

Stephanie J. 
Rating:
1.0

tired of hearing it is Uhaul and Uhaul saying it is the place where you drop off or pick up

Wanda K. 
Rating:
5.0

Everything was great fast service they even help to load very good service

Clifford J. 
Rating:
2.0

There was trash left in the truck from previous renter. The gas was less than quarter of a tank-it would have been one less thing to do on a big moving day had it been full. The facility did not sell boxes as indicated on the website. The check engine light came on during the trip causing anxiety during the drive. The staff at Duba's were friendly and helpful though.

Sherry B. 
Rating:
2.0

Rude, and had to try to park the trailer without assistance in mud.

Landon B. 
Rating:
3.0

Needs a paved place for drop-offs ... we dropped off in the mud & it was extremely nasty!

KRISTI S. 
Rating:
2.0

There was a uhaul that was parked directly behind mine to where it took about 30 minutes to get out. The gas was wrong on my paperwork tham what was in the uhaul and when brought to the attention of the rep, he said to take a picture of it and show to the rep at drop off.

Joseph H. 
Rating:
3.0

Customer did not leave a comment.

carlos B. 
Rating:
3.0

Customer did not leave a comment.

SARAH P. 
Rating:
4.0

Customer did not leave a comment.

Anthony P. 
Rating:
3.0

Overall, I was very disappointed with the rental experience from Uhaul. The online reservation system led us to believe that we were picking up our rental at a designated location. It even had us choose the location BASED ON AVAILABILITY OF WHAT WE WERE RENTING. However, our reservation was transferred not once but twice causing much undesired additional time and travel to our move day. Poor service Uhaul!

Michael A. 
Rating:
5.0

Customer did not leave a comment.

paul P. 
Rating:
3.0

The Only aspect I find fault with in this experience was not being informed in enough time to alter our plans. If my wife had not called when she did, we would have never known.

thaniel T. 
Rating:
5.0

Dont change anything!!! Smooth as silk! ! Awesome! !!

cathy P. 
Rating:
5.0

Very good experience well pleased

beverly C. 
Rating:
5.0

Just Need more trucks. Thank you.

LARRY P. 
Rating:
5.0

Customer did not leave a comment.

jackie H. 
No reviews have been submitted for this location.

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