Customer Reviews for Duba Enterprises Inc
(U-Haul Neighborhood Dealer)

192 reviews

304 Fairview Addition Rd   Williamson, WV 25661

(304) 236-6051

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(304) 236-6051

304 Fairview Addition Rd
Williamson, WV 25661

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Mahala W 
Rating:
4.0

Customer did not leave a comment.

Nancy K 
Rating:
5.0

Closed

Renato M 
Rating:
5.0

So nice and very professional.. would come back again to this location.. great people

Joetta B 
Rating:
5.0

It done great it was a easy process 5x9 utility trailer with ramp

ilean g 
Rating:
3.0

Customer did not leave a comment.

timothy t 
Rating:
5.0

Customer did not leave a comment.

zachary W 
Rating:
3.0

I was quoted $40 per day for a 20+ foot truck I changed it to a 15 ft and ending up paying $132. When I went to the truck it was nasty there was food, dirt, dust cigarettes and ashes and tobacco everywhere there was also good crumbs in the floor. The cigarettes smell was horrible I called back to the office before leaving because they didn’t not take me to the truck to do a walk around. All that was said was “oh okay thanks for telling us “

sara c 
Rating:
3.0

Customer did not leave a comment.

Breanna R 
Rating:
5.0

Customer did not leave a comment.

Jordan D 
Rating:
3.0

Customer did not leave a comment.

Theda K 
Rating:
4.0

Customer did not leave a comment.

Austin T 
Rating:
5.0

Same here good help really people

john S 
Rating:
2.0

UNFRIENDLY AND ENVIROMENT OFFICES NASTY.

Theda K 
Rating:
5.0

Everything was great

john S 
Rating:
5.0

Customer did not leave a comment.

Brandon B 
Rating:
1.0

Took over an hour to do a mobile pick up. GPS pin in wrong location. Trucks scattered all over property walked probably two miles back and forth to do things on the phone with U-Haul to get my rental. Place was a junk heap and nasty. Would never send my wife, mother, sisters, or any female there to pick up anything.

Brian F 
Rating:
2.0

Customer did not leave a comment.

Linda T 
Rating:
1.0

Truck was very nasty I had to take a few hours to clean it before I could use it.

Jerry R 
Rating:
2.0

Customer did not leave a comment.

Alcenia h 
Rating:
2.0

Customer did not leave a comment.

Alcenia h 
Rating:
5.0

Friendly staff, quick and easy transaction. Highly recommend, will be using again.

monica h 
Rating:
4.0

Customer did not leave a comment.

Recca M 
Rating:
5.0

Customer did not leave a comment.

Jamie M 
Rating:
3.0

Customer did not leave a comment.

Sammy M 
Rating:
3.0

Customer did not leave a comment.

Alcenia h 
Rating:
2.0

Customer did not leave a comment.

Ted S 
Rating:
4.0

Customer did not leave a comment.

Gerald C 
Rating:
5.0

Customer did not leave a comment.

Jacqueline G 
Rating:
5.0

Customer did not leave a comment.

verna p 
Rating:
1.0

Returned the trailer same day as rented on September 6, owner said they had computers off would summit the return on the 7th… did not submit til the 9th and charged me and extra $58.40 for late charges!! I called and asked them to take it off and have not received a rebate!! Very poor service😡😡

Kevin S 
Rating:
4.0

Customer did not leave a comment.

Betty M 
Rating:
5.0

People were very I had dropped my wallet in the office and didn’t realize it till I had left I called back and they had found it and kept it safe until I went back and got it. Very nice and honest people.

Danny S 
Rating:
2.0

you can make sure your equipment works! the battery died every time i turned the engine off had to call road side assistance twice

Samantha H 
Rating:
5.0

Customer did not leave a comment.

Curtis B 
Rating:
5.0

Very helpful took care of everything

timothy r 
Rating:
5.0

Customer did not leave a comment.

Jack T 
Rating:
4.0

Everything was great.

alena d 
Rating:
5.0

Truck had issues but didn’t affect the move. The truck had a gas cap issue and showed the check engine light for half the trip. The associates were helpful at pickup and outstanding at the drop off location. Overall a great experience !

Gary D 
Rating:
5.0

Customer did not leave a comment.

JAMES W 
Rating:
4.0

Customer did not leave a comment.

Thomas S 
Rating:
5.0

Customer did not leave a comment.

james m 
Rating:
5.0

Customer did not leave a comment.

Sherry B 
Rating:
5.0

The truck did not have a ramp. It sure made it harder to load. This is not the dealers fault. This is Uhaul's decision to not include a ramp on the model I rented.

Robert M 
Rating:
1.0

They need to keep up maintenance on vehicles and make sure they are clean

Gabriella P 
Rating:
5.0

There is nothing that needs to be improved at this location. I am 100% satisfied. He walked me through everything and explained everything to me. Very very professional and I highly recommend using U-Haul from this location.. Thank you

Delmus C 
Rating:
3.0

Customer did not leave a comment.

WAYNE D 
Rating:
4.0

Customer did not leave a comment.

Wanda S 
Rating:
5.0

All was outstanding. Thank you

Anthony C 
Rating:
4.0

Customer did not leave a comment.

donald j 
Rating:
2.0

Customer did not leave a comment.

Janet W 
Rating:
1.0

We was charged saying we didnt bring it back till this morning when we dropped it off yesterday and the guy we talked said drop the keys in the box and he'll take care of it

Carol S 
Rating:
2.0

Truck was dirty, smelled like vomit, had roaches, had stuff caked onto the walls. When we unloaded, we found that the truck must leak because there was water all over the stuff in the attic. The gentleman was awesome and showed me how to hook up the car and was generally a friendly guy. The condition of the truck was awful though.

Joan C 
Rating:
5.0

Customer did not leave a comment.

Paul P 
Rating:
4.0

Customer did not leave a comment.

Gary F 
Rating:
5.0

Excellent experience, as always

tim c 
Rating:
1.0

I did not keep the uhaul for 6 extra days?! I only kept it for the requested 3 days. It was turned in at 2pm , to Dubas ,Sat the 17th,2021.? I don’t understand where they’re getting I kept it that long, when it was literally parked in their car shop!?

KENDRA G 
Rating:
5.0

Yeah all was good

Terry B 
Rating:
4.0

Customer did not leave a comment.

timothy t 
Rating:
3.0

We had to drive over an hour to get to this location which was a hassle. Once we got there, we then had to call the gentlemen for him to physically come in the building and finish the rental process. Then the process took about 25 minutes once inside, and the first truck we were given had a giant hole in the front that was never notated on their end. Had to go back inside for another truck which took another 10-15 min to receive.

John R 
Rating:
5.0

Wonderful! Highly recommended.

Freddie C 
Rating:
5.0

Customer did not leave a comment.

Ashley B 
Rating:
5.0

Customer did not leave a comment.

Bethany J 
Rating:
5.0

Customer did not leave a comment.

Andrew B 
Rating:
5.0

Customer did not leave a comment.

pepper l 
Rating:
5.0

Nothing. Service was excellent

Moore C 
Rating:
5.0

Customer did not leave a comment.

James W 
Rating:
4.0

Despite it being in the absolute middle of nowhere, they had WiFi which made that pick up easy.

Lewis W 
Rating:
1.0

Horrible experience. When I arrived at the location I was told the person who could give me the truck had left and was rudely told that they close at 4pm...it wasn’t even 4pm it was 3:20 once I pointed out it wasn’t 4pm I was then told another person would be there in twenty minutes To get my rental to me. I waited about thirty minutes before inquiring again. The person who could rent me the truck had made it back, but they had neglected to tell him I was there waiting for the truck rental. They didn’t have the dolly I requested so I had to take a larger one, and the truck was almost out of gas so I had to immediately put gas in it once I got it. I’ve moved three times in the past several months and I’ve never had so many issues getting a rental I requested two weeks prior I originally asked for a 15 left truck but had no issue taking a 20ft. The location was also littered with trash and hard to find. If I could go back in time I would literally drive out of my way to rent from another rental agency.

Norman C 
Rating:
5.0

Very good service, very satisfied.

rod m 
Rating:
4.0

Customer did not leave a comment.

LINDA G 
Rating:
5.0

Everything was great!!

rod m 
Rating:
5.0

Customer did not leave a comment.

Sherry H 
Rating:
5.0

Customer did not leave a comment.

BEN M 
Rating:
5.0

Customer did not leave a comment.

David S 
Rating:
5.0

Customer did not leave a comment.

mansoor m 
Rating:
4.0

Customer did not leave a comment.

Darrell M 
Rating:
5.0

nothing to add

frederick d 
Rating:
2.0

Customer did not leave a comment.

Angela M 
Rating:
3.0

Nothing

ORVILLE B 
Rating:
3.0

Customer did not leave a comment.

BRYAN P 
Rating:
4.0

Customer did not leave a comment.

DONNA E 
Rating:
4.0

Customer did not leave a comment.

Carles B 
Rating:
3.0

Not only did UHaul not have what we reserved, could not complete the move. If you reserve something a company should make sure it could deliver. I called locations up to an hour away and nothing. Not even a discount for renting something for a job could only get half done. Poor business practices.

Richard O 
Rating:
5.0

Customer did not leave a comment.

christopher c 
Rating:
5.0

Customer did not leave a comment.

Lowell M 
Rating:
5.0

Customer did not leave a comment.

James T 
Rating:
4.0

Customer did not leave a comment.

reynolds h 
Rating:
3.0

Customer did not leave a comment.

William M 
Rating:
5.0

will not recommend uhaul to anyone

REBECCA O 
Rating:
4.0

Customer did not leave a comment.

Alisa V 
Rating:
4.0

Customer did not leave a comment.

Paul P 
Rating:
4.0

Customer did not leave a comment.

Easter H 
Rating:
5.0

The personnel were exceptionally helpful. They helped me to unload my vehicle from the auto carrier. It was not a trivial task.

Steven B 
Rating:
5.0

Customer did not leave a comment.

Kelsey R 
Rating:
5.0

Customer did not leave a comment.

Curtis e 
Rating:
4.0

Well to be honest we got there close to closing we had to Hooker own trailer up our self before we could leave the owner left after paperwork

DAVID T 
Rating:
5.0

Customer did not leave a comment.

Elliot S 
Rating:
3.0

Customer did not leave a comment.

Steven W 
Rating:
5.0

Customer did not leave a comment.

Curtis e 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top