We arrived 10 minutes before they opened. The place is a U-Haul rental and mechanic shop in one. We saw a worker and asked for help. We were told we had to wait the 10 minutes. Fair enough. Well they open and people start pulling in for the mechanic side, and he made us sit and wait while he worked up 6 customers that came in after us. He acted like it was such a bother to had us the key he was holding in his pocket, that was supposed to be in the lock box for the self pick up I had chosen to do. So not only did they have them call the day before and ask if we could pick up our truck an hour later than we had scheduled, he held the key for an additional 40 minutes because he was more worried about the customers on the mechanics side of the business than us, who were there for a U-Haul and carried there first.
Cressida S
Duba Enterprises Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Williamson, WV 25661
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Customer Reviews
- 4.0 Average Customer Rating
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I went by at 10 Am and they weren't open yet. There was no clear signage for a dropoff location.
Johnathon ZI think that I should have something to show that I returned it in good condition. This has nothing to do with place that i dropped it off I think it is something that uhaul is doing.
GREGORY MWhen picking the truck up it was in the mud a the back door was open which had debris in the back. You couldn’t hear the woman when picking it up bc it was to noisy where a mechanic shop also
Nola HThe price per mile was a little high
John B