Very friendly and accommodating staff
Robert C
Customer Reviews for Dulux Paints
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service was very good. They know they job and equipment. Equipment clean and good working condition. Happy with my latest rental. Thank you.
Marsha HI have used U hauls services dozens of times and this location is one of the best! So easy to move around with the truck and trailer. The customer service was super friendly and helpful. Clean store!
Lise RThis review is not about the pickup location at 8 William street Trenton, it’s about my U-Haul experience overall. I booked a trailer 7 days ahead of time to avoid any problems but that unfortunately didn’t work. My booking and change location was changed by U-Haul 4 times in three days. One of those times included a complete cancellation and rebooking which resulted in the price doubling due to it being last minute. I finally arrived at the agreed upon pickup location and was once again let down. The owner didn’t show up and wouldn’t answer either of his phone numbers. After 40 minutes of waiting, u haul once again changed the pickup location. This resulted in me being an hour late for an appointment. I finally got the trailer and made it to my destination. That’s when I found out that my reservation was changed from a one way trip to a round trip at some point during their multiple changes to my booking. I then had to call U-Haul again to correct the mistake in order to avoid extra charges. In the end, I made it to my destination, and they offered a small credit as compensation but it doesn’t make up for the multitude of issues that I experienced
DARRYL PNothing to improve
CHRISTOPHER FNothing, all good.
MONTIE TNothing.Theyre just excellent.
MONTIE TDuring closing hours, the personnel still help me unpin my equipment and told me they will take care of everything. They were very helpful and very friendly. The yard was unfortunately overfilled with U-HAUL equipment and I had no room to park mine.
GAETAN DSeamless and friendly transaction !
carla HGreat customer service both picking up and dropping off two different lady’s. but both great
Darryl MNothing, excellent customer service, Faster than I expected. Friendly and kind representatives.
MONTIE Tprocess of dropping off was confusing and unintuitive. Being required to go into/create an account to drop off keys to the truck is a complete waste of time
Dhanya PIm a retired senior and was dissapointed in the rate for the rental. I am on a limited income. I think seniors should be offered a seniors discount.
Marty MJust make sure your computer and printer are working for a paper copy
LEO BI was impressed with the effort to ensure my needs were met. My original trailer became unavailable. The lady at Cobourg worked very hard to source me another trailer . Head office was very accommodating to make it economically favourable for me. And Trenton was great to deal with.
JAMES KGreat staff at thr Trenton location
RONALD PIt was an absolute pleasure dealing with the person at this location
CHRISTOPHER PLady at the paint store was super friendly and helpful!
JASON YThe parking lot is unpaved and it was a rainy day with a lot of puddles.
DAVID LEverything went well the people were very helpful and accommodating Thank you very much we were well satisfied Great to have a large selection of trucks and vans to choose from Best we have seen in the area 😄
LARRY BNothing everything perfect, staff extremely pleasant
Cheryl HBest service location I’ve ever used. I’ve rented lots of u-haul trailers and never had an employee helps hook on the trailer and test the lights with me. Excellent service and care. Trailer was ready for me at booked time. Excellent service here!
JAMES CExcellent experience with this location . I can think of nothing they can improve upon .
KEVIN BThe folks at Dulux are great! Thanks!
MITCHEL AN/A
ROBERT LFriendly, professional staff at quick service.
DAVID LWonderful experience!
BARBARA WEverything was great. Even in a Sunday, they were opened. That was great because it was an unexpected situation. Happy they were available. Customer service was fantastic in arrival and when I returned the trailer. Thank you. u haul. Best Regards, Marion Chalut
MARION CGreat service picking up and dropping off.
RICHARD BI was supposed to pick up the truck at 9 using mobile pickup and I couldn't get the truck as it was blocked in by another truck and this location didn't open until 10. Also I was charged for gas when I left the truck with more gas than when I picked it up
Joanne II've used this location many times are their service is excellent.
ANDRE LStop charging $60 every time I rent a $20 trailer The Machine said it would be $24.99 plus tax, there is not supposed to be a deposit with a credit card payment. This is unacceptable
MARK PThank you, U-Haul
Feyisayo GGreat service as always
CORY GThe two young ladies working the day I was there were amazing. Polite and professional.
SCOTT EVery friendly and helpful, as always!
BRIAN LAlways go to this location to rent. Highly recommend!
IAN DCustomer service rep was very helpful.
MARK FThis location is always a pleasure to deal with. Very helpful and pleasant.
nancy sFriendly staff, truck was ready when I arrived.
CHARLES LI have never had an issue with this location.
JOHN MExcellent customer service!!!! Good equipment.
MICHEL TVery professional , Efficient & affordable
PETER GCustomer service was very friendly and efficient. I will rent again.
MICHEL TThis is the only uhaul depot I would use.
BLAIN LCruise control not working. Enjoyed meeting the staff. First class
OLAV FGreat location for a truck rental and friendly staff.
KEVIN CNothing more as far as I have experienced. It was perfect service. Thank you for a courteous staff and heartfelt smiles.
MONTIE THave a Great Day
ERIC SService was quick and efficient, young lady knew her job and did it well. Will definitely use this location again...
STUART WGreat place and excellent service!!
martin gExtremely friendly and helpful staff. What a pleasure dealing with them. Don't change a thing with them.👍👍👍
MANFORD AEverything was perfect! Super friendly at this location!
PIERRE GExcellent
RICHARD HThe uhaul.van was very clean and ran perfectly
DARREN M