Customer Reviews for Dulux Paints
(U-Haul Neighborhood Dealer)

Rating:

5.0

This equipment a 5x8 trailer was delivered to this location the day before. It was clean and towed very well. However it has a leak in the roof. Not large but it did leak. The person we returned to was addressing this with their boss

Rating:

3.0

This is one that I take strong issue with. The equipment that I was given was not well maintained and frankly could have been dangerous. One of the tires one the trailer I was given was checked quite badly and worn. It is clear that equipment is not well maintained. After picking up the trailer and putting my car on it I noticed that one tire pressure was way low (23 PSI) so I had to pull over and fill the tire. The next day I noticed that the tire was low again and had to call roadside and wait 3 hours for the issue to be resolved. In addition to this, after inspecting trailers at other U-Haul locations, I noticed that the trailer I was given didn’t have stop plates for the front tires to go to. It is wild to me that the company is giving out equipment that is not inspected when given, not inspected when it comes back to the company etc. People are putting cars on these trailers that cost thousands of dollars, the company should have an obligation to ensure that any piece of equipment that is going out is well maintained, inspected and cared for.

Rating:

5.0

The tie down ratchet mechanism were very rusty , hard to operate need attention

Rating:

1.0

You need to not use predatory profit models that exploit people who are internet illiterate. You need to clean the back of the truck so that people's belongings don't get covered in wood chips You need to give money back when people are nowhere near the mileage they stated

Rating:

5.0

Great friendly staff. Large parking area. Easy to remove and return equipment

Rating:

5.0

Very good service .

Rating:

5.0

Customer service was great, very friendly staff.

Rating:

5.0

Nothing everything was great

Rating:

5.0

Thanks for the great service and friendly staff !

Rating:

5.0

Top notch people. If you're looking for great service, this location has it in spades. I could not have asked for a better place to have rented from.

Rating:

4.0

The lights harness wouldn’t work on the 6x12 trailer so we had to rent a 5x 9. Luckily our golf cart fit.

Rating:

5.0

The ladies at the U-Haul center were amazing and extremely friendly to work with. They were very knowledgeable and made the rental a breeze.

Rating:

5.0

So friendly and helpful. We have rented quite a few times and the folks here are just fantastic. It is very refreshing to be treated as a customer...most unusual these days...rather than a bother!

Rating:

5.0

Easy signing out mover at 8am. Staff very efficient.

Rating:

5.0

valet service for my car

Rating:

5.0

Easy pickup and drop off and trailer handled my motorcycle nicely 👍🏻

Rating:

5.0

Nothing really the the people we delt with were very polite and helpful in every way I don't have any complaints at all I would recommend this location to any one who needs to rent at u haul

Rating:

4.0

I think for solid uhaul customer, give special offer or discount.

Rating:

5.0

Both staff members, Shy and Julie, went above expectations to assist us with our needs.

Rating:

5.0

The stuff is very friendly and knowledgeable and were able to direct me to what piece of equipment would be best for my needs. I would highly recommend this location to everyone I know.

Rating:

5.0

Friendly and helpful. Great selection of equipment on site. Your best choice for a U-Haul dealer in the Quinte area.

Rating:

5.0

Great service, thanks again

Rating:

4.0

The trailer did not have a jack on the front had to physically lift the trailer on and off when I had to drop it.

Rating:

5.0

There was no cart, maybe U-Haul representative could ask if one needs a cart. Good friendly service from Trenton person.

Rating:

5.0

2nd recent trailer rental Julia was great very helpful.

Rating:

5.0

Staff lady was exceptionally helpful. In my estimation she is a very capable and valuable staff member.

Rating:

5.0

I moved from Brighton to Colborne. Being able to pick up and drop off the U-Haul truck from your Colborne location would have made it simpler.

Rating:

5.0

I really had no dealings except to drop off the key. They were nice but it is a U-Haul location so I would no longer recommend it.

Rating:

5.0

Store was going to refund my deposit on monday as I had dropped off after hours and paid by debit. But UHaul closed the contract so now i have to wait for a cheaque. No issue with the store but This is a Issue with Uhaul.

Rating:

5.0

Not to much was a good experience

Rating:

5.0

Well it cost 200$ plus gas for 4 hrs! Thats way too much! Other then that overall it was great customer service

Rating:

5.0

The counter girl was very knowledgeable and made the process of getting and returning the truck very smooth and easy.

Rating:

5.0

Everything was excellent especially service. Not sure how to improve

Rating:

5.0

Great experience. Helpful staff.

Rating:

5.0

Excellent Customer Service

Rating:

3.0

Contactless

Rating:

5.0

everything went well. The service rep was extremely helpful and professional

Rating:

5.0

Closed when i returned truck

Rating:

5.0

Employee was professional and helpful. Very polite. Lived my experience. Thank you

Rating:

5.0

N/a

Rating:

5.0

very friendly, equipment ready for time requested overall experience awesome

Rating:

5.0

Positive experience

Rating:

5.0

Excellent, friendly service. The move did not go as planned and was able to extend the rental with no problems. Thank you!

Rating:

5.0

Better website. I found the site difficult to navigate.

Rating:

5.0

Wonderful customer service.

Rating:

5.0

Very efficency and professional , great instruction on trailer hookup and very knowledgeable on how to do that , highly recommend this location 👍

Rating:

5.0

Keep the great staff at this location happy and you won’t go wrong!!

Rating:

3.0

What can you do to improve for the next customer? How about you maintain the damn equipment. Rented a 6×12 trailer. Uhaul location had a problem getting payment machine wouldnt work. Debit would not work neither did credit card. The wonderful lady had to enter credit card manually. She came out helped me hook up to the trailer. Lady was great at the uhaul location. I did a walk around of the trailer cleared off snow, made sure tires were aired up. My vehichle is well maintained brand new tires, no problem at all on snow covered roads. The trailer on the other hand was horrible. I would turn a corner and the trailer would slide around. I got home and noticed the tires were in horrible condition, one of them was actually completely bald. I didnt even use the trailer for what i intended to do as i didnt wanna put me and my family lives at risk. I have young children which would be In the vehicle with me. I basically rented it to sit in my drive for the night. Brought it back the next morning. The place wasnt open yet. IWould never rent again.

Rating:

5.0

Everything was great from beginning to the end of my rental!

Rating:

5.0

Have the truck full of gas to begin with. Makes it easier to gauge how much used

Rating:

5.0

Very nice. Nothing

Rating:

3.0

This location was extremely convenient for me but off the beaten path. It was ready to pick up but pretty beat up ( no plate terrible tongue jack flimsy fender)

Rating:

5.0

Nothing, it's all good.

Rating:

5.0

I have rented and dropped at many locations, this was by far the best experience yet.

Rating:

4.0

None, a good location.

Rating:

5.0

Personnel very friendly and accommodating

Rating:

4.0

While my overall experience with a recent trailer rental from U-Haul could be considered Average, this should be compartmentalized as 1. An Excellent review for the customer service I received at the rental location itself - Dulux Paints in Trenton, and 2. A Poor rating for U-Haul corporate. The CSR at Dulux Paints afforded Excellent & attentive customer service in order to try to find an answer to Why a 4' x 8' trailer - rented for one day, and advertized at $14.95 for a daily rental - was initially coming to over $80. Even though I confirmed that I only needed the trailer for one day, U-Haul Mgmt. tried to offer an explanation that it was a package deal that took a $14.95 daily rental to over $80 for two days. A 'package deal'? But, I only needed the trailer for one day - and no one at U-Haul could amend the terms of my Rental Contract to reduce the length of my trailer rental to one day. U-Haul, I get it; you have hundreds of trailers out on rental at any given time. However, I felt like I was taken advantage of with my trailer rental - and hope others read this review and make their own arrangements accordingly. While someone from U-Haul was supposed to call me the day before my trailer rental pickup date, no one did call me - in order to confirm my trailer rental agreement. Poor customer service on the part of U-Haul corporate, resulting in an unpleasant experience ... compensated for somewhat by a pleasant interaction at the trailer pickup location; Thanks.