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Jason H
Customer Reviews for Dun Deal Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We arrived at the location to drop off the truck at 12:55 pm. That supposed to be in time before the representative went to lunch but the office was locked. We had to leave the truck and return later to check in the equipment. They should adhere to their posted break times.
BRIAN LThey were great! Made my rental easy!
RANDY Cnull
PEDRO Bnull
Edward Jnull
James CThis is the best UHaul location I have ever used. Organized, efficient, friendly, thorough. Truly a delight to work with! Thanks for the great service,
Brian JWe had a great experience with Mitzi at Dun Deal Storage. She made the process so simple and seamless. We will definitely use them and refer our friends to them in the future!
DEBORAH Dnull
Ross WThe U-Haul experience was very positive.The staff was very professional, helpful and explained the process in detail.Very accommodating and Helpful.I just rented another one, because I was very happy with my first experience.Thank you Dun Deal Storage and U-Haul.
JERRY CI used the mobile app but still needed assistance at the U-Haul office. I received excellent assistance and was pleased with the entire rental! I highly recommend this Georgetown location!
DEBORAH Hnull
Dawn VThe sales clerk is excellent. She is always really quick and answers all my questions easily. She's the reason why I come back here.
Dave Rnull
HUNTER SThe site manager was excellent
Todd Wnull
DONALD HI have rented from U-Haul more times than I can count over the years. Dun Deal in Georgetown, TX is hands down the best location I've ever visited. We were in and out quickly, the location itself is very clean, the staff was professional and very friendly. When I inevitably rent my next U-Haul vehicle, this is the only place I will return to.
Jim CThe issue is the cost. I borrowed a truck for essentially just over 24 hours. It cost me $300 to use the truck. That's ridiculous. It would have been easier and cheaper to make two trips with my pickup.
CHARLES Gnull
CLIFTON HThe truck that we rented brakes didn't work. When I first got in it they seemed iffy. I tried 3 times to reach the uhaul center left message-they did return but I was driving and could not answer call. After loading our truck, headed back to our house and when leaving the storage facility, the truck would not stop. Just kept on going right into traffic. It's amazing I wasn't hit by another car. It was a horrible scary experience trying to finish our move in a truck that had brake issues. Had to drive about 30 miles per hour and take the long way back to our house in a truck with brakes that might work or might not work. Once we made it back to our house to unload, I went to talk to the U-Haul rep. I told her I did not feel safe in the truck. She came to pick it up-not sure what the end result was. I cannot believe that uhaul charged us the full rate(they did comp the gas that we used)I have rented with uhaul many many times and this was the first time something like this happened. In the future I would hope the uhaul truck was inspected and I will not leave in a truck that has iffy brakes!!!
Carrie Anull
Bob Snull
Michael Cnull
ALEXANDER PVery friendly, helpful and professional.Great Staff.
JERRY Cnull
Edward Gnull
Michael CRep was very professional and helped me get in and out with the rental truck with no issues.
DAVID MVery friendly, helpful and professional. Great Staff.
JERRY CGreat Uhaul Truck Rental. We had some issues with our move but Dun Deal Storage Truck Rental was understanding, kind, and professional. Thank You !!
COOPER MWe had some issues with our move but the personnel at Dun Deal were very kind, understanding, professional and patient with us. I would highly recommend this rental place. THANK YOU
Johnnie RThe truck that we rented brakes didn’t work. When I first got in it they seemed iffy. I tried 3 times to reach the uhaul center left message-they did return but I was driving and could not answer call. After loading our truck, headed back to our house and when leaving the storage facility, the truck would not stop. Just kept on going right into traffic. It’s amazing I wasn’t hit by another car. It was a horrible scary experience trying to finish our move in a truck that had brake issues. Had to drive about 30 miles per hour and take the long way back to our house in a truck with brakes that might work or might not work. Once we made it back to our house to unload, I went to talk to the U-Haul rep. I told her I did not feel safe in the truck. She came to pick it up-not sure what the end result was. I cannot believe that uhaul charged us the full rate(they did comp the gas that we used) I have rented with uhaul many many times and this was the first time something like this happened. In the future I would hope the uhaul truck was inspected and I will not leave in a truck that has iffy brakes!!!
CARRIE AThe issue is the cost. I borrowed a truck for essentially just over 24 hours. It cost me $300 to use the truck. That’s ridiculous. It would have been easier and cheaper to make two trips with my pickup.
CHARLES GI have rented from U-Haul more times than I can count over the years. Dun Deal in Georgetown, TX is hands down the best location I've ever visited. We were in and out quickly, the location itself is very clean, the staff was professional and very friendly. When I inevitably rent my next U-Haul vehicle, this is the only place I will return to.
JIMMIE CThe site manager was excellent
TODD WRented a truck at 2000 Leander St. When I arrived, they told me they had the truck but not the appliance dolly I reserved. The employee there said I could pick up the dolly from this location and return it with the truck. However, when I got here, the lady told me I had to return the dolly back to her location — forcing me to make another unnecessary trip. She seemed almost happy to inconvenience me. Poor customer service. Would not recommend.
ANNETTE MThe sales clerk is excellent. She is always really quick and answers all my questions easily. She’s the reason why I come back here.
DAVE RI used the mobile app but still needed assistance at the U-Haul office. I received excellent assistance and was pleased with the entire rental! I highly recommend this Georgetown location!
Deb HThe U-Haul experience was very positive. The staff was very professional, helpful and explained the process in detail. Very accommodating and Helpful. I just rented another one, because I was very happy with my first experience. Thank you Dun Deal Storage and U-Haul.
JERRY CWe had a great experience with Mitzi at Dun Deal Storage. She made the process so simple and seamless. We will definitely use them and refer our friends to them in the future!
DEBORAH DGreat customer service
PAMELA KThis is the best UHaul location I have ever used. Organized, efficient, friendly, thorough. Truly a delight to work with! Thanks for the great service,
Brian JGreat experience. Staff was super freindly and helpful.
NORMA AStaff was great and truck was in great shape.
JOSEPH LNothing, the lady that helped me was very nice and super helpful.
DAVE RAll went perfect.
Richard SKeep doing what your doing, having the van started up and heated up was very nice in the cold temperature!
Colin PYour online check process is horrendous!! This needs to be simplified and streamlined so that it’s also completed 24 hrs in advance.
ANTHONY VVery friendly and accommodating when we realized we had selected equipment that didn’t meet our needs. We were able to make a change and finish our move early. Thank you!
SUSAN HAgain, great experience...no problems or issues...Dissandra (sp?) was great
PAUL BThe lady running the place was fantastic! Provided all info I needed and with a smile! Couldn't get a better experience!
ALAN GMitzi & Desirae are outstanding — always friendly, informed and ready to assist.
GREGORY BThe pick up process was terrible. This is because of corporate U-haul processs. The pick was nothing like the pre pick up video. They required two people to verify me. They called 1 three times from 3 different people. 1 of 2 didn’t answer so they wouldn’t approve the rental. The automated system didn’t like the head shot or photos of then driver license so it wouldn’t approve. On hold for 10 minutes. We finally got to talk to an agent when they called the reference and we were together. Then the system wouldn’t let me accept the terms on my phone. Again, I thought I had completed the rental process BEFORE going to pick up the rental. The agent has the combo to the op k box but took 10 minutes to share it. Took 45 minutes to pick up a rental. I was close to just canceling. The video distributed before hand didn’t explain any need for references or delays. This appears to be intentional but is important when picking up outside of normal hours. Who would guess that references may jot answer at 0700 on a Saturday. Very disappointed May never rent from U haul again if it involves this processes
Casey PFirst time renting a van, it was a good experience.
Eulalio SFriendly service. Great overall experience
JAMES PGreat people, fast and efficient service.
JAMES HVery friendly and easy process. Thanks!
DAMIAN NGive Misty a raise. She was so kind and patient with me. Wonderful woman.
NIKITA G