Always have what we need and very professional.
CAROL S
Customer Reviews for DunRite Rentals LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good equipment and people running the location.
NICHOLAS ROn May 13, 2025, at 4:50 p.m., I experienced extremely poor customer service. The rude woman refused to help me detach a tow dolly from my vehicle, despite my age and lack of experience. She stated that I should figure it out myself and place it 15 yards away. I managed to remove the tow dolly with help from a Good Samaritan and a YouTube video. I won’t return to this particular U-Haul location due to this incident.
ADRENA MThe people inside were not friendly, inviting, or professional. When asked if I wanted insurance, the price(s) were never discussed, and she signed me up for whatever she wanted me to have. I only used them because the loaction was close. I'd rather go further out for better swevice.
TIA MExcellent service
WILLINDA JOther than having to immediately find a gas station everything was great. I didn't have to go very far to my new location and the size of the truck was great. Thank you so much.
BEVERLY JVery professional and accommodating. They treat their customers very well.
JAMES SOnly criticism was the lot wasn't maintained and equipment blocked easy entry access for handicapped people.
JUNE APave the lot
ANTHONY JI was so grateful to the two gentlemen that helped me navigate the rental process and safety measures needed to ensure that I was able to operate my U-Haul rental. The customer service was superb and the owner was most helpful and kind as well. Thank you for your service and joyful demeanor :) -Kate
KATHERINE CLittle muddy otherwise good
AUSTIN BMake sure equipment is cleaned for each customer
Holly DEverything went well, friendly customer service, vehicle was exactly what was asked for.
Andrew WDirt and leaves all over the cargo area.. And pans were in thevmoving blanket bin.. no blankets in it
GERALD AKeep up the good work.
LAWRENCE MThey were so nice. I am first time trailer driver and they were patient answered all my questions. Gave me a great inservice on the trailer and how it works. This made me feel more comfortable using it.
Patricia VThis was the easiest experience I ever had with U-haul! Friendly, great customer service, and quick in and out! Thank you!
DAWN MI was quoted a different rate over the phone
SHONDALYN MKeep charging my account
Chante WThe return policy was not explained and myself and another customer had the same issue.
HAROLD MShe was very nice lady take her time to talk and make sure you get everything you needed.
AIMEE SUpdate your website pricing so customers are not surprised by the increased price when they pick up their rental.
ZACHARY DNothing
LAMEO KThis place is the best.great service and very accommodating
VICTOR PFast and easy trailer rental and great customer service. The lady that helped me at the location was friendly and accommodating. Would definitely recommend to anyone needing moving needs.
SUMMER LThe Rawsonville location is wonderful, friendly, professional, and helpful. I fully recommend them
MICHAEL JFriendly and helpful, thank you.
TIMOTHY HVery professional and everything worked great. Excellent service.
Richard LVery professional and convenient to work with.
DANIEL CKeep up the great service
LAWANDA CThis U-Haul location was absolutely amazing and Joanne. I think her name is that ran the front desk that helped me get the truck. She’s great.
STACY AFriendly and helpful. I would definitely rent from them again.
ERIC BEasy pick up and drop off process. Equipment was in very good condition. People running the business were friendly and courteous. Would definitely rent from this location again.
MICHAEL DAbsolutely terrible service from Uhaul. This location was great and helped solve the problem.
JACOB WVery nice and understanding of my needs i will Definitely recommend this location to others
JAMIE DThere were no personnel because it was after hours.
KRYSTAL MExcellent customer service
Kyle BNothing everyone was nice and polite
PRISCILLA AGreat customer service
Tinashe GGood customer service I'm a repeated customer
KIMBERLY OPricing, u haul you could do better! I had the truck (20ft) for 3 1/2 hrs and used 64 miles and it cost me a little over a $100.
William SEverything was excellent.
MILES BVery friendly and helpful
BRYAN AThe front desk sir was acting super slow and trying to sell the insurance for a long time, causing me to be late for my movers
AMY CGreat people
CLAUDE EFriendly staff & reasonable priced! Would rent again from them if needed.
MARILYN GAlready have recommended this location several times
VICTOR PGreat sopt and was very friendly!
GARRY SOwner of the store is very friendly. Will rent again from them. Trailer was perfect condition. Hook up was easy. I was in and out in ten minutes
FRANKLIN WMy experience couldn't have gone better.
KATHLEEN AVery friendly people there
KEITH A