Truck was very difficult to steer due to front end alignment issues. Didn’t offer the appliance dolly that I scheduled online.
Tracy M
DunRite Rentals LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Belleville, MI 48111
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Pick up and drop off was seamless. Staff were friendly and helpful.
Debra ABeen using Dun-Rite for several years. Great customer service!
CAROL SI have rented from this location before and didn't have issues. The issues that occured this weekend caused an undue and unreasonable amount of stress during an already stressful time of my life as I pack up and move into a new home. Pickup after hours was a simple process. I did the check-in on the app and entered all of the damage I observed. Drop off was not so simple as the app would not register my location and complete the drop off process, which is not the fault of DunRite rentals, so that turned out to not be an issue. What did turn out to be an issue was checking my email the next day and seeing that I had been automatically charged for a broken mirror which I had dutifully logged into the app the day before. Thank goodness I had purchased the Safe Drive thing because the charge would have been over $700. Nobody had a conversation with me regarding this charge and apparently the rental location does not have access to the app because they would have seen that I entered that information the day before. This mistake was unprofessional and not based on doing thorough work, and I'm baffled as to why they didn't have access to my check out information before deciding to charge me. And it doesn't look good that they weren't already aware the mirror was damaged before I received the rental. It added an extra $150 charge to my account which I then spent a significant amount of time disputing. Quite literally the last thing I needed to deal with today as moving is already very expensive and stressful. Customer service on the phone was helpful at disputing the charge but now I have to wait up to 5 days for the refund. This has decreased my opinion of U-Haul and I am far less likely to go to them for rentals, as this does not give me the impression that this is a company that can handle my business reliably and professionally.
Natasha MCheck in was easy and efficient. Nice to do business with
RHONDA C