Customer Reviews for Duncan Ace Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Duncan Ace Hardware

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Chelsea E.
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The cargo van that I rented smelled like it had literal barn animals in it. The smell was very strong and hard to handle. Have rented from here multiple times and normally vehicles are very clean, but this was bad.

William E.
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Customer did not leave a comment.

EDDIE R.
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Customer did not leave a comment.

Martina N.
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Nothing

Joseph W.
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I rented several times before and this was by far the best place to rent from. Clean and professional.

DONNA J.
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Providing a dolly would be great. I wasn't provided one.

CHRISTOPHER F.
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Customer did not leave a comment.

James H.
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Customer did not leave a comment.

Charlene L.
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No one helped us! We had to unload ourselves and check in online! An employee came out and helped someone else who arrived after us and informed us that we would have to wait because there was only 3 people working. I mean he was right there and could have helped us and had us out of there in 2 minutes but instead walked back inside . This has always been my go to uhaul place but not anymore

Pete T.
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Best U haul place in Charleston and I have been to most.

Vasquel J.
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Make sure the equipment is clean because I had to pay a cleaning fee when the equipment was dirty when I picked it up

Bridget M.
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Customer did not leave a comment.

Justin B.
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Customer did not leave a comment.

Alexandra L.
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Customer did not leave a comment.

Carmelita H.
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Customer did not leave a comment.

Alicia F.
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I am still waiting on someone to contact me?I've sent two emails? The inside had not been cleaned! There was water and tobacco and trash in the door cubbyholes! Trash on the floor and sand on the floor. This is my 2nd experience like this? I am very disappointed that these trucks are not being cleaned between clients? Also I had a credit of $50 that was supposed to go towards the rental? I was charged $25 for cleaning fee, because I said the truck needed cleaning? It needed cleaning prior to my use! That was why I said it need cleaning? Please contact me by phone Thank you Alicia Fort

Stephen N.
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I called to extend the truck due to Christmas and under. estimating the amount of items. The uhaul sat in the driveway and at NO time was I told about the extra $38 dollar a day in addition to the $40 day extension That is a charge that should have been optional or explained when I extended the truck

Ronald P.
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Better job of cleaning truck. Cigarette smell was so bad it took my breath away.

christopher D.
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Customer did not leave a comment.

BROOKE P.
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When we dropped off our Uhaul, the representative working told us that he didn't have time to come check out our Uhaul and that he would do it later. We found this unacceptable as we wanted to make sure they knew where we parked the Uhaul and to ensure they did indeed log that it was returned. We asked for a paper copy receipt to show we returned the Uhaul and he told us he couldn't do that until he checked the Uhaul out, but said he didn't have time to do it right now. So, I would not recommend this location to anyone. Very displeased with the customer service and professionalism. I also want to add that there were 2 Uhaul representatives outside as we were trying to figure out where to park the Uhaul, but they offered zero help and never acknowledged us.

Jeff J.
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Customer did not leave a comment.

Tracy M.
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I waited at the counter for at least ten minutes and was passed by twice before I was even acknowledged. When the employee finally started helping me with my reservation, he started helping someone else before I was even done. I then had to wait until he finished with the other customer before he came back to finish up with me.

Stephen N.
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Customer did not leave a comment.

TAMEKA G.
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Customer did not leave a comment.

Stanley K.
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Customer did not leave a comment.

Toni B.
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My original reservation was changed by u-haul which voided the guarantee that there would be no issues with pickup.

sharee B.
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Customer did not leave a comment.

Michael D.
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1. My reservation was for 10AM. When I got there at 9:45 I waited for the store to open. A woman came to the window of my car to inform me that I couldn't pick up until 11 because they were short staffed. MY RESERVATION WASA FOR 10! I DID IT ONLINE THE DAY BEFORE! When I arrived at 10:45, the woman that told me I couldn't pick up until 11 completely ignored me. I wasn't able to get out of there until 11:45. ALMOST 2 HOURS WASTED!!! 2. When I started the truck, the airbag light was on. This is a SAFETY concern because, God forbid, I had an accident the airbags will not deploy. 3. The front end of the truck needs to be checked. From 55 mph and up, the truck bounces. The problem gets worse with weight in the truck. 4. The back of the truck was filthy! U-Haul has no problem charging me if the truck is returned dirty but doesn't take the time to clean it from the prior rental. I have pictures to document the air bag light.

James T.
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Windshield wipers were terrible. I recommended replacing. The moving dolly was left unsecure in the back of the truck when I first opened it. Other than that, it was a good experience.

Mike R.
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the trailer I rented was clean and waiting for me when I arrived. The clerk was prompt to complete the transaction and get me on my way. Both the check in and check out process was flawless!

lakesha W.
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Keep up the good work. I have no complaints

Danielle H.
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The cab of this truck had obviously NOT been CLEANED! Nor was the back of the truck swept. Under the circumstances with the Pandemic the cab should have been sanitized and spotless not all sticky form an obvious soda spill that wasn't cleaned up. I had expected much better for an ACE Hardware location as they are usually very helpful. NOT THIS TIME!

Donald V.
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Online order was not ready

JOSEPH E.
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First they don't no what they are doing,took 2 hrs to hook the car carrier up, never secured my vehicle up right drove 700miles with jus 1 tire strapholding the car on to carrier, I believe I should get a discount because I could of lost my car or caused a major accident on the interstate even a death, very bad service I received

KEVIN O.
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Nobody stepped forward to help after I waited at the Uhaul desk for over five minutes. I parked the Trailer and went inside to checkout and make sure I parked the trailer in the correct location before I unhooked it. Previous management was much better at helping Uhaul customers.

Terri H.
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Customer did not leave a comment.

Nicholas S.
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1 12-volt volt Outlet was broken wasn't even there the other two were so Rusty we could not Char's are phone or used GPS the inside was so dirty and smoking my wife had to get in there and clean it even before we start putting stuff in the front cab I would not recommend the worst truck I've ever rented in my life and I've rented many

John E.
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I have rented in and out of this location many times and never had a problem.

Christopher H.
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Customer did not leave a comment.

Mooraly S.
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Organize the drop off locations between trailers and trucks

William H.
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Customer did not leave a comment.

Crystal R.
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This location was out of my way.

Albertha H.
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The price for the rental was way too high!!! I feel I was cheated. I thought the rental for the day would no higher than $40.00 First , Once and last time with Uhaul.

Lisa G.
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Customer did not leave a comment.

William C.
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Both salesman were amazing. Very friendly and went above and beyond to accommodate us. Thanks

GLENDON S.
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Customer did not leave a comment.

Marcia R.
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Give the customer the discounted rate when a coupon is presented but doesn't work. The customer service was good but was not satisfied i didn't receive my discount

CAROLYN B.
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The lines were long, you could use more customer service people to service the people renting the trucks. So the wait won't be so long.

Ietta D.
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Customer did not leave a comment.

Lorna A.
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The truck was very dirty inside the cab and inside the box. You need to do something in reference to your registration it took over 45 minutes to get checked out do your system.

John H.
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Customer did not leave a comment.

crysta S.
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It took 45 mins to get checked out, I had a reservation but I guess the system was backed up. This needs to be fixed for faster service, you shouldn't have to wait that long when you make a reservation.

DERRICK P.
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Customer did not leave a comment.

Sandra H.
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Customer did not leave a comment.

Robin F.
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Customer did not leave a comment.

sophie W.
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Nothing ,everything is great!!

Demetrius M.
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Customer did not leave a comment.

Terry R.
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Customer did not leave a comment.

robert M.
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Customer did not leave a comment.

Cary G.
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Customer did not leave a comment.

Mariluz F.
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Customer did not leave a comment.

Antonio G.
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Staff was very helpful no improvement needed will definitely do business here again

Douglas C.
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All went smoothly, could not be better. Well done

CHRISTINE D.
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Customer did not leave a comment.

CHRISTOPHER R.
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Customer did not leave a comment.

Greg S.
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Staff great , truck great, uhaul interface/computer HORRIBLE. Took them at least 4 attempts to create a rental ticket, they hold ONE HUNDRED MILES because they were burned before and they created TWO holds of $86 for a &40 rental. FOUR days later they still have these holds on my acct WILL NOT USE THEM AGAIN

Robert B.
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Customer did not leave a comment.

kim B.
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Customer did not leave a comment.

Stewart E.
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The time was adjusted to 0900am for pickup however the location does not open until 1000am. I was one of 3 others that all got there at 0900 to pickup trucks but weren't open.

Mark M.
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Fast service at a busy location. Friendly staff.

Raymond S.
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I originally had a reservation at U-Haul Moving & Storage at King St 584 King St Charleston, SC 29403 but I was late to pick up so they canceled my reservation and I understand that is my fault so they sent my reservation to the Duncan Ace location and told me to hurry because they closed at 7pm. I drive 30 minutes to the other location to find out they closed at 5pm.

TIMUR I.
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They don't know how to charge people. Looks like scammers

Gina R.
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Keep doing what your doing !

charles S.
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Don't ask the customer to park a trailer in a extremely narrow spot .

ANDERSON C.
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Wonderful and hospitality

Thomas H.
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Customer did not leave a comment.

Linnie B.
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Customer did not leave a comment.

Tye L.
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Needs bigger space, needs better check in equipment

andrea T.
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Customer did not leave a comment.

Erica B.
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Customer did not leave a comment.

James S.
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Issue with amount of fuel that the contract showed

Betsy M.
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Customer did not leave a comment.

George R.
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The representative that assisted me was knowledgeable and helpful in showing me the operation of equipment. Friendly.

Derrell M.
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When picking up the vehicle, the attendant said it was .69 after 80 miles, after I got the invoice after dropping the truck off he charge .69 per mile. When I called to see why there was a different price he says he tells everyone the same thing. This was not a good experience and I will not use this location or probably UHaul again or recommend it to my friends

DEBRA T.
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Customer did not leave a comment.

Alan M.
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Awesome customer service coming and going

Mariluz F.
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Customer did not leave a comment.

KAYLA P.
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Customer did not leave a comment.

John T.
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Customer did not leave a comment.

Steven M.
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Customer did not leave a comment.

Erik H.
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Customer did not leave a comment.

Joseph L.
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Favorite location

Timothy C.
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Customer did not leave a comment.

ROBIN D.
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I hit a major storm with torrential rainfall and contacted U-Haul to say I had to pull over until the storm slow down and they told me then we are charging you another day. Not OK stay safe will see you when you get here not OK no problem I'll notate that on your account no they just charge me for an entire another day then when I told them that the dolly that they provided me with did not work as they said it would on the stairs and it made huge gouges in the brand new stairs of my home they refuse to remove the $10 daily charge for that as well. RUDE and unreasonable!!!! I overheard the manager telling an elderly woman that he does not except returns that are two months old he has a 90 day return policy. Hello moron 90 days is three months even rude to elderly people and doesn't know his math😳🤣🤣🤣🤣

Roy S.
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rep very nice & helpful.

James A.
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Nothing I can think of.

SETH C.
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Customer did not leave a comment.

Milton K.
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The customer service was good and the truck was great and handled great

matthew C.
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The uhaul service is great but this location was run very poorly. I realize they were very short-staffed but it took me almost an hour to receive my truck even after I did everything I could do online to make the experience faster. I was on time for my pickup and it should not have been as much of a hassle as it was. On top of that when I received my truck there was a car parked behind it that was left there by a very grumpy guy who would not move. Thankfully when I called uhaul directly they extended my reservation an hour. I would rent a uhaul again but never from this location.

Micheal B.
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David helped me, he did a great job.

No reviews have been submitted for this location.

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