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SHANNO T
Customer Reviews for Duncan Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff member came out and unhooked 6x12 ft trailer in the rain for me!
Steven MThe individual named Kevin that ran the U-Haul desk on Saturday May 17th needs to go or customers will still continue to find alternate locations. A few words that come to mind that describe my experience with Kevin are; demeaning to myself and the assistant manager which he bad mouthed to another member in front of a line of steals 15 people, arrogant, no customer facing skills, rude, useless. After speaking with the assistant manager he made everything alright and miraculously found a truck after Kevin said multiple times nothing could be done to honor my reservation. From a corporate U-Haul needs to step in and advice this location to replace Kevin with someone better suited from a knowledge and skill perspective. If immediate change doesn’t take place the unhaul brand will continue o be poorly represented. Please reach out if further communication is needed. I’m would like to hear what u husk does to hold Kevin accountable for his actions.
RICHARD WYes is good thank you
ELZA LN/A
HAROLD BTrailer need new tires.
NATHANIEL R👍
CHARLES MThe customer service representative was so disrespectful to me and other customers… I will never use this location again. Also the truck was dirty and had wood in the back of it and wood chips in the cabin. The representative said the truck was in a half tank of gas and it wasn’t. I took a video and pictures. WORST uhaul location ever!!!!! Words can’t explain the unprofessionalism of the representative!!!
Trumesia aI love how convenient it was too, nice location easy to access as well!
DESIREE AWe rented a truck through Ace Hardware on red bank rd in goose creek, SC, and had to wait over an hour to get our truck because the gentleman who was working U-Haul, had to make a key. He didn’t even acknowledge my presence for more than 30 mins. I understand being under staffed however, poor customer service is never ok. A nice hello, I’ll be right with you would’ve made a difference but instead he turned his back and continued not helping 4 people at his desk. I ONLY received help after asking for a manager.
Dana MIt’s to expensive to rent a uhaul
ANDREW NI put gas in the truck and was still charged for fuel. I took photos of before and after and drove less than 15 miles and was charged anyways after putting fuel in the truck. The truck was dirty in the cab and reeked of smoke. I have rented here before and always get over charged.
LESLIE GJohn offered us exceptional customer service even though we arrived after his business hours! We were so grateful for him and his outstanding work ethic!
clayton GHave more availability at locations closer to me lol
THOMAS WThe online check in and return was horrible
amy wEverything went well.
FRANK WVery helpful and quick when busy.
Kyle TI had reserved van for 4 return in 3 drove 19 miles Tire sensor light on and unit was not clean Drink spilled all over dashboard around wheel you could see dried up like running and dried. There was trash still left on door When said something you know maybe an offer of like 10 percent off rental would have been nice. I was just really shocked
Crystal AI've never driven such a dirty truck. I had to clean the mirrors so I could see and the console/dash had spills all over it. Very disappointing
DAVID JJust pay attention to people returning vehicles. If you see them and know they need help get them help. Don’t make them walk to the back and then back up to the front to ask for help. Especially if you saw the person park the vehicle, walk in and walk to the back to an empty counter. Then when I got back up front your just up there running your mouth (Mr. Ponytail). I just had foot surgery and walking isn’t so easy for me. You never know what people are going through and you could’ve offered me some help.
Julie OStaff was helpful and friendly and all of our needs were met. This ACE hardware is amazing!!!
Cundy DVehicle needed maintenance display had engine light enabled
LEONA JLoved the van, but it was very dirty. It was given to me below a quarter tank but I was expected to fill to quarter ( I filled over a quarter).
TAMMY BFriendly and efficient help. And when I needed to keep the trailer 1 extra day, no problem!
AMY LEverything was excellent.
WILLIAM MKeep doing the right thing by good customer service, and items in stock
Bruce Mgreat job and i love the mobile pick up option, even tho you have to take so many pics. I guess for safety!
Soterica JAgain, quick and easy to drop off my trailer. Plenty of space to back up the trailer into a spot.
Robert KI can't think of a thing that needs to change. the service was top notch and the equipment was just what I needed.
RUTH GI was served quickly even though I turned my stuff in early. He even helped me get my car off the auto transport!
ZACHARY WI waited 2 and a half hours outside in the cold because when I made the reservation online they didn’t tell me this location didn’t allow pickups until 10am. I booked for 7am and had to wait until 10am after being dropped off by uber.
SPENCER WThis has been the worst experience. A formal dispute has been sent to corporate as the information they input into the uhaul system is wrong. The trailer was turned in on 29 November at 10am. On 3 December I was contacted and told they did not have the trailer. When I called to dispute I was hung up on by the representative and had to call back. I spoke to the assistant manager and he stated it was their mistake and it would be corrected. Today I received an email stating I had encured additional charges and immediately contacted the store to speak to a manager. I was told that he was fired and the assistant manager was busy handling a dispute with another customer in the uhaul department. No surprise. I requested a call back and instead was sent another email with inaccurate information. I have since filed a formal complaint with uhaul corporation and am awaiting help with this uhaul location as it is having tremendous problems with there uhaul department and there management. I hope this gets resolved quickly.
Dawn HAlways very nice
MENDY HIf your charging per mile, the customer shouldn’t have to put gas in the truck.
LEONA RYou guys are amazing
Michelle MMy associate was awesome and it was a pleasure talking with him.
CHRISTINA BThe cabin had minor bits of trash like a straw and sticky residue in the cupholder. The workers were late for our reservation.
Aidan DU-HAUL website not good. My local Ace Hardware store/U- HAUL location very good, I have used them over the last 8 years and will continue to use them in the future.
Thomas HGreat team, equipment was top notch & well maintained.
thomas hI had no issues with drop off.
CHARLES MThe mobile app is not user friendly at all! My reservation was at 9am and it took over an hour to figure it out and complete my set up! I wasted an hour of my movers time and my money. No one seemed to know or help me with the U-Haul app. I had to wait until 10am for the U-Haul rep to open the doors. Not very happy at all
Katie HTruck was dirty and smelled like cigarettes in which makes me sick! Didn't feel comfortable even getting in the truck. Customer service, checking in was ok, the gentleman who checked us out was mannerable; however before he came in to give us the keys, there was no one at the Uhaul check desk- we waited for about 15 minutes and then we saw 2 Ace employees. They walked pass us and didn't acknowledge us or asked if they could help us. When we asked could someone help us, she was rude and said that we saw you but you're going to have to wait because he is busy with helping someone else outside and walked off. I will not patronize that location again, and also, I think I'm fed up with Uhaul. I had a 24 hour reservation, I picked it up at 4 pm. So how was my check back in time was 1:30 ish. Next time, I'll go to Budget.
Larissa AEquipment wasn’t available. Truck was in poor clean condition smelled like weed badly.
Alexis CThe door was very hard to get up and down
Evetta HStaff was very friendly and worked very quickly to get us unhooked from the trailer and on our way. Would absolutely go back.
BRYAN UTold to park trailer by the others and they would close out rental next day
Justin SI feel that I got very good value for my money. A 5x8 trailer rental for 24 hours at a cost of only $20. Very fair in my opinion.
MICHAEL SI WAS CHARGED FOR FULE EVENTHOUGH I FILLED UP FULE AND RETURNED TRUCK AT THE ORIGINAL LEVEL
RASESH DNo issue. Everything went well.
Robert PThe mobile pickup option was marketed as being able to skip the line/counter and implied that I wouldn't have to go inside but I did indeed have to go inside and wait in a line.
Alyssa HStaff was impeccable
Michael CTires were bald and under inflated
BRET BNothing
KELVIN S