Customer Reviews for Duncan Moving and Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Duncan Moving and Storage

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carol M. on

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Tammy C. on

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KENNETH H. on

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The only problem was the gas gauge was under 3/4. full but that was corrected when I turned it in

PEGGY C. on

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Hatem B. on

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Barbara C. on

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Nothing I can think of. Excellent customer service.

Mary S. on

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Mirna M. on

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Excellent customer service. Friendly and attentive Everything was excellent

ed A. on

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Blake M. on

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Was just a drop off so don't really have any comments.

geoff B. on

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Dropped off after hours

James M. on

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We only have dropped off a truck once and a 6x12 trailer. It was very clean and available.

James M. on

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It was a Sunday and nobody was there. But there was room to park the 26' truck and the place was clean. The directions were clear and easy.

Barbara J. on

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Always very friendly courteous and helpful

Tammy B. on

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It had been a long time since I rented a uhaul but Dana was very professional and exceptionally nice to work with! She explained everything in great detail and even went out of her way to assist my husband to our vehicle due to his disability. I can't say enough nice words about her! We had to change our reservation time but she was neither annoyed nor aggravated! I definitely would encourage people to use their business if you're needing a UHaul! Small town service with a huge smile! Thank you so much for your professionalism and your kindness, Dana!

gayle L. on

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kristin R. on

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Tiffany W. on

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Jacob B. on

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Make sure your associates are able to preform correct billing procedures on the computers. My wife and I were paying with cash and were told we needed to put a a card on file and pay a $100 “deposit,” fee. I gave her the card information and she charged the entire amount, (just under 1K,) to the card. Not to mention the deposit fee she claimed we needed the card for didn’t even apply when paying the full amount. So she charged our card for nothing.... because we had the full cash amount. We use USAA and are nowhere near a location to deposit our cash. It put us way out of our way and I am very unhappy with this mistake.

Thelma K. on

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Patrick B. on

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TAMI R. on

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Justin went above and beyond to accommodate my moving dates. Wonderful customer service

Jeremy S. on

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Duncan moving and storage in Rolla MO was very helpful and let me set on their front porch waiting for my ride that had a break down. Thank you very much!

Ronald A. on

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William F. on

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I changed my reservation from a large truck to a smaller truck. It told me it was updated. The update was not sent to the location so I got charged for a large truck when I didn’t need it. I used a prepaid payroll card to pay instead of my bank card so it took a xtra 100 dollars off for deposit. I should have been aware of this before hand. We couldn’t credit the money back and do it again, she said it take 5 to 7 days to go back on the card. Then I ended up being charged for a utility dolly I didn’t need.

NOLAN M. on

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Uhaul provided me with a brand new Ford Super Duty as well as a couple guys to help with the heavy lifting. Excellent service as always.

chris D. on

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They were really nice and helpful to us , I will rent from them again

southern C. on

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Every thing was great. Friendly and prompt service. No suggestions for improvement.

Thomas W. on

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Barbara J. on

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We have been using UHaul trucks all summer to move my mother-in-law. One week due to availability we had to use a Budget Truck. The difference was amazing. Our Budget experience was terrible. UHaul has been excellent in Rolla. Had some problems with pickup locations in Louisville, KY., but Duncan Moving and Storage in Rolla was always great to work with!

andrew G. on

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James H. on

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Thanks

James H. on

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Thanks