Customer did not leave a comment.april S.
Customer Reviews for Duncan Moving and Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Put a lift on the trailer hitch. The large trailers are way too heavy for us older people to lift.Bill L.
Put a sign out by the street saying U-Haul rental it was hard to find just by the address drove by it twice before I found itKevin K.
A bit of poor communication and not a very clean storefront. Equipment was perfect though and employees were very friendly!AJ Y.
The back gate of the truck was frozen shut. Not sure there's much you can do about that though unless there was some canopy it can be parked under but that seems overkill.Aaron T.
Customer did not leave a comment.Dana D.
The Duncans were very nice and helpful .ken D.
Customer did not leave a comment.Jim S.
I requested the 15' truck on the website but I was surprised that I only have to take the 26' truck which I don't need. Then they said it's the only one available. I had to pay extra $20 for this. Terrible serviceAbdullah B.
Customer did not leave a comment.Michael W.
Extremely friendly and helpful.Alice P.
You can improve the customer service at the 800 number you call for drop off service. The lady was very snappy and talked down to me when I asked questions.ELIZABETH K.
Went to drop off location which was not my requested drop off location. To be told there uhaul check in person was busy unloading a semi truck. And the check in would have to wait. People were friendly. But they did not care uhaul changed my drop off location, and I had trouble with blow out on truck putting me hours behind, but still charging me extra day for being late.Roberto C.
Customer did not leave a comment.Floyd J.
Very friendly and helpful folks.Allen C.
Customer did not leave a comment.leslie B.
Very nice people. always use this location for rentals.dana D.
Customer did not leave a comment.Deborah R.
Worked with us on how long we rented the uhaul we had some issues with moving and they accommodated us.Shaun M.
Customer did not leave a comment.KENNETH V.
The best of anything in business can't be beat and that would be uhaul in this case.Joshua G.
They were super friendly and helpful!teresa C.
Customer did not leave a comment.Patti H.
They were very helpful and did what & when they said they would! I would definitely use their services again.rick C.
Customer did not leave a comment.holly S.
Customer did not leave a comment.Tom F.
Customer did not leave a comment.Todd K.
Customer did not leave a comment.Randall H.
Customer did not leave a comment.andy L.
Truck was dirty and ran like crap .tami W.
Have used them before and will be using them later in the month, and again in a year. Glad they are doing the heavy lifting and not me.Charles M.
Customer did not leave a comment.ROBERT D.
Exceptionally helpful.Frederick K.
Customer did not leave a comment.Jill W.
I felt they were great and helpful. Best experience I've ever had.chris G.
All the people were very friendly and helpful.Allen C.
Lovely people, very friendly.Scott B.
very nice peopleDANA D.
Customer did not leave a comment.Abigail H.
Customer did not leave a comment.carol M.
Customer did not leave a comment.Tammy C.
The only problem was the gas gauge was under 3/4. full but that was corrected when I turned it inKENNETH H.
Customer did not leave a comment.PEGGY C.
Customer did not leave a comment.Hatem B.
Nothing I can think of. Excellent customer service.Barbara C.
Customer did not leave a comment.Mary S.
Excellent customer service. Friendly and attentive Everything was excellentMirna M.
Customer did not leave a comment.ed A.
Was just a drop off so don't really have any comments.Blake M.
Dropped off after hoursgeoff B.
We only have dropped off a truck once and a 6x12 trailer. It was very clean and available.James M.
It was a Sunday and nobody was there. But there was room to park the 26' truck and the place was clean. The directions were clear and easy.James M.
Always very friendly courteous and helpfulBarbara J.
It had been a long time since I rented a uhaul but Dana was very professional and exceptionally nice to work with! She explained everything in great detail and even went out of her way to assist my husband to our vehicle due to his disability. I can't say enough nice words about her! We had to change our reservation time but she was neither annoyed nor aggravated! I definitely would encourage people to use their business if you're needing a UHaul! Small town service with a huge smile! Thank you so much for your professionalism and your kindness, Dana!Tammy B.
Customer did not leave a comment.gayle L.
Customer did not leave a comment.kristin R.
Customer did not leave a comment.Tiffany W.
Make sure your associates are able to preform correct billing procedures on the computers. My wife and I were paying with cash and were told we needed to put a a card on file and pay a $100 â€œdeposit,â€ fee. I gave her the card information and she charged the entire amount, (just under 1K,) to the card. Not to mention the deposit fee she claimed we needed the card for didn't even apply when paying the full amount. So she charged our card for nothing.... because we had the full cash amount. We use USAA and are nowhere near a location to deposit our cash. It put us way out of our way and I am very unhappy with this mistake.Jacob B.
Customer did not leave a comment.Thelma K.
Customer did not leave a comment.Patrick B.
Justin went above and beyond to accommodate my moving dates. Wonderful customer serviceTAMI R.
Duncan moving and storage in Rolla MO was very helpful and let me set on their front porch waiting for my ride that had a break down. Thank you very much!Jeremy S.
Customer did not leave a comment.Ronald A.
I changed my reservation from a large truck to a smaller truck. It told me it was updated. The update was not sent to the location so I got charged for a large truck when I didn't need it. I used a prepaid payroll card to pay instead of my bank card so it took a xtra 100 dollars off for deposit. I should have been aware of this before hand. We couldn't credit the money back and do it again, she said it take 5 to 7 days to go back on the card. Then I ended up being charged for a utility dolly I didn't need.William F.
Uhaul provided me with a brand new Ford Super Duty as well as a couple guys to help with the heavy lifting. Excellent service as always.NOLAN M.
They were really nice and helpful to us , I will rent from them againchris D.
Every thing was great. Friendly and prompt service. No suggestions for improvement.southern C.
Customer did not leave a comment.Thomas W.
We have been using UHaul trucks all summer to move my mother-in-law. One week due to availability we had to use a Budget Truck. The difference was amazing. Our Budget experience was terrible. UHaul has been excellent in Rolla. Had some problems with pickup locations in Louisville, KY., but Duncan Moving and Storage in Rolla was always great to work with!Barbara J.
Customer did not leave a comment.andrew G.
Customer did not leave a comment.Bill C.
Customer did not leave a comment.Jarrod P.
The lady who helped us was very nice and gave me all the information I needed. The only problem we had was that she didn't ask us to go over the condition of the truck before we left and apparently there was a smudge on the side that was noticed by the lady at the return end. We didn't have to pay for it but it was a little stressful for a bit.John M.
Customer did not leave a comment.mina N.
Great people to work with.dave L.
Customer did not leave a comment.Frank H.
Great people. Top on the line.greg F.
Take care of the tires, as an auto enthusiast, I caught this, but a normal renter would be on the shoulder in trafficMatthew M.
i will tell anyone I know that this is the place to rent trucks fromKenneth D.
ThanksJames H. | Overall Experience
This location was not open where do I go to get my $75 refund from my deposit is what I want to knowclarence A.
ThanksJames H. | Overall Experience
Customer did not leave a comment.russell C.
Customer did not leave a comment.james H.
the people at Duncan Uhaul are very nice & helpful , I will rent from them again in the futureStacy F.
really nice peopleStacy F.
they were very kind & helpful !Kenneth D.
Customer did not leave a comment.joe S.
Customer did not leave a comment.Jeff W.
Customer did not leave a comment.Dustan N.
Outstanding customer service. I reserved it online and it was ready by the time I got to pick it up...Kayode A.
Install a large "U-Haul" sign near the road? and/or an initial sign a block or two in advance of the turn off?WARREN W.
I'm so glad they had a location in Rolla.Wendy G.
Customer did not leave a comment.Patti H.
The truck wasn't dirty inside the cab... but the windshield was so dirty I couldn't see through it also I had to help the lady get the dolly out of the shed it was in a wooden shack that looked like it was about to fall down and the dolly was wedge in with other equipment the office was horrible and smelled of smoke The man who runs it tried to charge me the same amount to help me load as the movers I had hired from Columbia that was high priced due to the drive to Rolla bailed on me. I have always used Uhaul but I was not impressed with this particular business The truck was brought in five minutes before I used it so no checks were even doneBoydette S.
All good! Keep up the good work!Ameya R.
They were so nice to us. They hooked up the cargo trailer to the truck for us, tested the lights, and just were overall over the top with customer concern and care. I would recommend them to anyone anytime. Thank you for a great experience!regina B.
We've worked with them several times and they've always been very helpful and professional. It's why we keep going back.Barbara J.
Cargo trailer right side lights did not work. Did not notice until leaving with packed trailer at 4 am the next morning. They DID NOT check trailer lights when it was picked up.ralph W.
Customer did not leave a comment.Ralph M.
Customer did not leave a comment.DON T.
Don't know....the Duncan's were awsom! This was my second business transaction with them. I won't have an opportunity t deal with them again, but I do highly recommend them.Joni G.