Customer Reviews for Duncan Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Duncan Storage

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SHAWN C.
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What more can be said about Heidi at Freddy Duncan and Sons. She is an absolute pleasure to work with. She is very informative and stunning to look at! I will continue coming to this location for all my moving needs.

Ricardo O.
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If. It ain't broke don't fix it there's nothing that needs changing i loved the service ty keep the good work

SARA S.
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Customer did not leave a comment.

Kathy F.
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Everyone was great! It was a great experience! We will definitely use them again.

Richard H.
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Charla Z.
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Christopher D.
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Been here twice now. Friendly staff and easy experience.

VINCENT O.
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Loretta C.
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ANGELA B.
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They are always so pleasant and courteous at Freddy Duncans. we will use them for all of our moving needs.

Cecilann M.
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Customer did not leave a comment.

DAVID H.
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No changes needed at the 809 E. 20th Street location. They do a very good job. However, the facility at 1200 Boyd Farris Rd, Cookeville, TN should be shut down. I had a reservation there for a rental pick up at 8:30 Wednesday morning. When I arrived at 8:35, the attendant was pulling out to go deliver a mower I was told by the worker who was there. There was no way to call him or find out when he would be back. He caused me an hour and a half delay in my planned day. Thats when I called the 809 E. 20 St. I hope someone reads this and takes action.

dirk S.
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ROBERT H.
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David P.
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William S.
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meagan L.
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David P.
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WILLIAM B.
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MICHAEL H.
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Graham D.
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Michael K.
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BRENDA K.
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CYNTHIA W.
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JOSHUA A.
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CRAIG D.
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Cody S.
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I cannot say enough how wonderful the staff at this location was to work with. I would highly recommend!!!

STEPHEN S.
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MARCELO G.
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Samir P.
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Tangela B.
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JOHN A.
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MARCELO G.
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JOHN F.
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John L.
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The staff and everybody there was amazing. Very friendly and I will only rent from Duncan Uhaul.

Ryan W.
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MITCHEL R.
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need to put some kind of noise dampener on dall its so noisy pullig it empty.

micheal S.
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Couldn't imagine a better experience. Top notch staff at Duncan's.

DONALD H.
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The truck had a hole in the roof and soaked our mattress and boxes. Our mattress is ruined.

Blakely G.
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John G.
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Excellent staff and facilities

James S.
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Ronald M.
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Charles S.
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Great deal

Darren B.
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John L.
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Jeanette D.
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We used haul twice this month it was an easy transition to moving which is stressful enough thank you for making our experience effortless

Earl S.
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Jeanette D.
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Great service, was very easy to reserve and pick up

Michael G.
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You're doing a great job! Danielle is an asset to your company, and should be looked upon as highly valuable to Duncan's business. I have never had a poor, or even adverse, experience when renting form Duncan's, and I'm sure I'll remain a customer for as long as I need to rent U-Haul equipment. Thank you for doing such a great job!

RHONDA W.
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Loyd M.
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Great service in an out quickly

Alber C.
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The atende was beutifull and frienly .

Laurie C.
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This office has amazing and friendly staff. There is a lady with red hair that works at this location. She is the most helpful and sweet customer service representative imaginable. Thanks for having such great team members representing your company.

waverly H.
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Why does the uhaul truck not have sensors that will tell you when your about to back into some thing? Or a backup camera, just something to help people drive it around. Like you could put a sensor up at the top of the truck in the front and back for clearance. On both corners in the front and the back as well as in the center on the back. If any vehicle needs sensors and a backup camera it's the uhaul moving trucks.

Clyde G.
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they eare great

James B.
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This location has friendly, helpful, and customer oriented people. I always use this location in the Cookeville area, and know they will always take great care of my needs.

James B.
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Best U Haul location ever! The staff is amazing and are always very helpful to the customer.

Thomas G.
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The 6x12 enclosed trailer I rented did not have a tongue jack and made this nearly impossible to unhook from my truck. This made it difficult and dangerous when unhooking to return the trailer.

James M.
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David S.
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Clyde G.
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Kyle B.
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James B.
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The lady that assisted me was amazing. She was very friendly and answered all of my questions. She and one of the owners took care of my trailer return in a very speedy and friendly manner. I just love this business and will definitely be back as a customer.

allan S.
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People were friendly and very helpful .

Charles Z.
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Mickey T.
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Thomas T.
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Michael G.
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Mathew S.
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Lower your mileage charges you guys are crazy charging .79 a mile never again

Justin I.
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Tad F.
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Staff was friendly and made sure everything was taken care of. Even loaded up the tow dolly onto our vehicle. The receptionist was wonderful and a pleasant woman.

Karen T.
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Duncan Moving is by far the best place to rent a Uhaul from. Friendly service and help

Judy G.
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Everyone was really nice and helpful.

Christopher A.
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Rachel S.
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Daphne W.
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I ask to rent the truck for 7 hours and you guys tried to charge me an extra 102 dolars which doesnt make sense

Stacy G.
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Harvey K.
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Harvey K.
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Deloris K.
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Larry W.
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The air conditioning was broke on truck and we about died of a heat stroke while moving with it but the people who rented it to us was great and very professional .

Sean J.
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David L.
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Sean J.
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None great experience

BRANDON B.
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Danny D.
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Marcelo G.
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I couldn't drop trailer at South Carolina and had to bring it to Cookeville TN since the charge to drop it off at South Carolina was $300 vs $140 to bring it back, very inconvenient and outrageous charges from uhaul . Get a normal rate to make customers be able to make it a one way trip at a reasonable price all the time, after I dropped it back in Cookeville I asked how much would be to get it in South Carolina and drop it off in Cookeville and cuoted was $150 total ...was pretty mad !!!

Tammy M.
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Imonitie U.
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Excellent service from a very friendly and helpful team.

Daniel G.
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John T.
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The lady that helped me was so sweet and did above and beyond what she shoulda woulda coulda done! she was the best! The location in winslow arizona was great, David did absolutely everything and more to make sure that we got what we needed to get going on our trip!

Christy S.
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The online process, while convenient, doesn't explain the fact that if you rent the truck for 4 hours, and if you miss the 4 hour mark, you do not get charged for another day. You technically have the truck 24 hours. That needs to be addressed.

Melissa M.
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Customer did not leave a comment.

JIM B.
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Taking so many photos to check in and check out.

Andrew B.
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Roger M.
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Great trailer

Jason E.
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Greg B.
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Lawrence G.
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Lady that helped me was great. So friendly and helpful. Enjoyed the whole experience

RUSSELL J. | Overall Experience |
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Staff was always very helpful with all our needs. Accessibility to the unit was excellent and secure.

MARTHA O. | Overall Experience |
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This is a wonderful place to securely store your precious items. Very friendly and professional staff. I would highly recommend Duncan’s Climate Controlled Storage to anyone.

Desiree D. | Overall Experience |
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The Duncan team are wonderful to work with, every single time.

TOM M. | Overall Experience |
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I hated to move because you guys are Great. The hours were the reason I had to re-locate. It was great to get to know each and everyone of you.

Conrad K. | Overall Experience |
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A little pricey, but the units are really well maintained and the staff is incredibly friendly and helpful. Without a doubt, I will come back to Duncan's again in the future if I need a storage unit.

Lila V. | Overall Experience |
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Duncan Storage is a RARE commodity! It packed my furnishings, stored it for about 6 months and, lastly, loaded it into a UHAUL truck! I could not ask for a better experience! BRAVO! FANTASTIC!

Richard D. | Overall Experience |
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Richard D. | Overall Experience |
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Richard D. | Overall Experience |
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Richard D. | Overall Experience |
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No reviews have been submitted for this location.

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