Grear experienceRonald B.
Customer Reviews for Duncan Storage
(U-Haul Neighborhood Dealer)
Cookeville, TN 38501
(@ Brown Ave)
Services at this Location:
- Mon–Fri8:30 am–2:30 pm
Special Operating Hours
- 12/22/2023: 8:00 am - 12:00 pm
- 12/24/2023: Closed
- 12/25/2023: Closed
- 12/26/2023: Closed
- 1/1/2024: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ROBERT JOSEPH C.
Highly recommend this storage facility. Everything is maintained well and the owners and employees are hands on.Wendell H. | Overall Experience
I wouldn't recommend U-Haul because of what happenedBlake O.
Every1 was Great!!! Fast in n out easy Pk up n drop off!!!!! Thank you, RJRJ Y.
Had a great experience here. It was so helpful to be able to pull all the way into the place and unload during the rain And be covered. They also had carts available that made transporting easy. Staff was incredibly friendly. Excellent experience.Laura W. | Overall Experience
The service was great. The cost for less than 2 hours of work seemed very high--but I'm certain the overhead costs for this business are high. Excellent facility. Clean and well lit.Ann M.
Customer did not leave a comment.PHYLLIS A. | Overall Experience
Customer did not leave a comment.Denise R. | Overall Experience
Customer did not leave a comment.Bob E.
The uhaul app wouldn't work to return the trailer. It couldn't find the location and the location permission was enabled. I had to call the dealer later to return it.Jacob C.
Customer did not leave a comment.Nathan B.
Experience was goodJeff L.
This location was closed when I returned the truck, but the location was great, and the lot was clean and easily accessible.Dean H.
This Uhaul Service and storage facility is great. The Duncan family-owned and run business made me feel like family too. Clean, safe buildings and access areas are appreciated!
Customer did not leave a comment.Tom O. | Overall Experience
On line drop off makes returns extremely easy and convenient!!Gary F.
Customer did not leave a comment.Linn F.
This is a multi-generational, family owned business. Fantastic people to work with who have great character and exceptional values. We utilized their facilities for storage over an 8-year span. They were easy to work with, accommodating, and extremely customer-oriented. Given the world that we live in today, when it comes to business, you often just don't know what you're going to get, if it's going to be fair, and/or if you're dealing with someone that you can really trust. The Duncans conduct business in one way and one way only, which is with complete integrity. They are trustworthy, and are all about taking care of people. That is not only a tremendous asset, but that speaks major volumes in today's business world. We would like to extend our utmost gratitude and appreciation to the entire Duncans Team!! Thank you!!KEN L. | Overall Experience
Customer did not leave a comment.Liz E. | Overall Experience
Customer did not leave a comment.William L.
The delivery location U-haul did not have adequate staffing to allow us to load our box at the appointed time. We had to wait on-site for a total of 6 hours before we could load the box.eileen P.
Customer did not leave a comment.RICHARD W.
Great people to work with. Would be the first place I looked for any of my future storage needsMatt S. | Overall Experience
Customer did not leave a comment.Trisha J. | Overall Experience
Customer did not leave a comment.MARK W.
Had an issue where the forklift at the facility, could not lift one of my U-Boxes onto the trailer, had to go to the facility and transfer all of the contents from the U-box that couldn't be lifted to a U-Box that was already on a trailer, very inconvenient.Justin E.
The app has some major issues, when you try to log in and verify you send a 6 digit code, when you enter the code it says can't recognize because it in the wrong format. This happened every time I tried the app.Gregory D.
Customer did not leave a comment.Cecil H.
Customer did not leave a comment.JEAN D.
Was overcharged for gas but no reason to complain because you will never get it back from a big company and nobody's ever going to read these complaintsMatt C.
Customer did not leave a comment.David L.
very helpful! Thank youCharlie M.
Customer did not leave a comment.SCOTT P.
Customer did not leave a comment.Benjamin P. | Overall Experience
Customer did not leave a comment.Trevor M.
Duncan was excellent however when dealing with UHaul overall was a terrible experience and won't be using for future moves.Wendy L.
Customer did not leave a comment.Matt D.
Customer did not leave a comment.David W.
Customer did not leave a comment.Roy P.
Thanks Freddy & team, friendly & easy to do good business with.Mark W.
Customer did not leave a comment.Robert B. | Overall Experience
8 years, always friendly staff and owners. Thank you, Phil HendersonPHIL H. | Overall Experience
I used for 24 hours. I have several charges on my card 90.24, 90.24, 134.00, and a 33.00 . I even filled the gas back to where it started why am I charged almost 400.00 for 24 hours? The lady at the front desk was HORRIBLE!!! SHE HAD NO INFORMATION ABOUT ANYTHING !!! THERE WAS THE LADY IN THE OTHER ROOM THAT WAS HER ECHO AND WOULDNT GET OFF HER BUTT TO TALK TO US! UNPROFESSIONAL AND I WANT MY MONEY BACK THATS OWED!!! I SHOULD NOT BE CHARGED ALL THIS BS. WILL NEVER GO BACK OR ADVISE ANYONE TO USE THIS LOCATION IF ANYTyler M.
Customer did not leave a comment.Terri P. | Overall Experience
Customer did not leave a comment.Carlin C.
See other review sent.Ryan W.
Customer did not leave a comment.Howell T.
Customer did not leave a comment.SAM S. | Overall Experience
The price they gave me was an estimate of $41.44 but U-Haul took it on themself to add a $75 deposit that I was told I would not be charged if I use a card if I use cash that they were going to charge me $100 so I done it the way they tell me to I should have had no more than 41.44 pending on my account. However within 30 minutes after I left there U-Haul had deducted 11644 from my account I'm very unhappy with that and as of right this moment it still has not been resolvedVicky H.
Customer did not leave a comment.Brent S.
Customer did not leave a comment.Greg M.
Customer did not leave a comment.Teresa O.
Customer did not leave a comment.Simone M.
Customer did not leave a comment.Michael B.
Again, this review is biased. It only includes you to review the LOCATIONS where you pick up or drop off the rental. It does not actually allow you to review U-HAUL itself. Good thing. Or they would have received POOR ratings across the board.Jeffrey G.
Customer did not leave a comment.Katherine D.
Customer did not leave a comment.Jill L.
Customer did not leave a comment.MUSTARD SEED R. | Overall Experience
Dont have any regrets. Everything went well. I would rent again, if needed.Rita M. | Overall Experience
Customer did not leave a comment.Kenneth P.
Customer did not leave a comment.phillip R.
friendly, just out of the way a bitDaryl S.
Customer service is really bad, I had the worst experience with U-haul. They don't seems to act like people, no one said anything that I can trust or properly solved my issues, one said it's delivered to home and someone said no they don't deliver it to home, sometimes said it's arrived and then scheduled a self delivery and then when I called to the storage it's not ready. They don't have proper communication or connections every one act worse than a kindergartener. Everyone passing to someone else when call or just hang up the call couple times I called to get this done. Someone said it's ready but someone said no very irresponsible, unbelievably untrustworthy. Will needed to complain but not sure what place I should complain about The Whole story.Kehelwala D G M.
Excellent serviceGilles H.
I'm a repeat customer at Freddy Duncan and Sons and will continue to be as long as I receive the welcome and customer service they provide. Their willingness to help goes above and beyond.Michael G.
We are always pleased with the equipment and service from Freddy Duncan moving and storage.Kristine S.
Customer did not leave a comment.samuel W.
Great staff!! Very knowledgeable and accommodating.JOHN L.
Duncan storage was great. no problems at allRAYMOND D.
But there was no reason to have go to Cookeville to return trailer when Livingston was closer. I also warn people before using Uhaul that they like to send you all over the place to pickup equipment. Uhaul is not customer friendly when it comes that part of the process.Trent W.
Customer did not leave a comment.Tyrone C.
Extremely helpful! They were able to secure the size uhaul we'd reserved- when the original location could not.Bill M.
Customer did not leave a comment.Bill W.
Customer did not leave a comment.June H.
Customer did not leave a comment.Heidi C.
I was billed incorrectly for uboxes that I no longer had rented. It was upsetting to be billed $160 out of nowhere with my move having been over for months. This should never happen again.Patrick S.
Customer did not leave a comment.Aaron Y.
AWESOME!! Really nice and helpfulJOHN B.
Customer did not leave a comment.BRENDA G.
Customer did not leave a comment.JAMES M.
Friendly staff. They were incredibly kind during a stressful move!RICHARD B.
We cannot think of any improvement that could be made to the timely courteous service that we received . The only thing we personally would do over is have the boys load originally for us! Awesome job!Ann B.
The truck had a leak and everything touching the floor was wet when we reached our destination,CHARLES V.
Ten months ago, Duncan transported our possessions from Arkansas and placed them in climate controlled for ten months. This week, they moved our possessions into our new home in Cookeville. We have been 100% pleased with Duncan’s Climate Control. They were thoughtful, helpful, professional and friendly in all of our encounters with them. Today, when our possessions were moved into our house, we we’re impressed by the way EVERYTHING was in great shape. I am very pleased to give them an unqualified recommendation to anyone who has moving or storage needs.BRUCE M. | Overall Experience
Unwilling and unhelpful with the situation, poor communication.steven D.
Customer did not leave a comment.DUSTIN K.
The people at this location are very nice, helpful and great to work with.RONALD F.
Very satisfied with all aspects of the rental and moving experiences. The employees were very friendly and helpful. We rentented the storage unit for over 2 years and everything went great. Again, thanks. Freddie and Heidi were very accomadating.Steve D. | Overall Experience
Everything went very quick and smooth.SHAWN F.
Customer did not leave a comment.THOMAS T.
Customer did not leave a comment.Gordon W.
Customer did not leave a comment.DIANE O.
Customer did not leave a comment.mark P.
Customer did not leave a comment.Calrecia W.
Customer did not leave a comment.DANIEL S.
Customer did not leave a comment.Peggy B. | Overall Experience
Customer did not leave a comment.LYNNETTE M. | Overall Experience
Customer did not leave a comment.SPENCER M.
I began the reservation online, but for some reason couldn't complete it. When I called to finalize the order, the agent was friendly and helpful to a point, but could not answer some of my questions and seemed in a rush to conclude the conversation. The owner of the Moving Help company assigned to us was very helpful and explained much of the process. We had to change our date and, although I got a confirmation, the date passed along to Moving Help was not correct and the U-Box came a day later than planned. Several weeks in advance, we selected a specific date for the U-Box to be picked up after delivery to the new location. Three days before pick-up, we were told there were no drivers and could choose another date. Overall, I like the service and the cost was reasonable. There were several scheduling surprises that we had no control over and it seems like this serice is still working out some snags. I would, however, use it again and recommend it with some warnings.marianne Y.
I struggled with the connection for the online return process, with your system not capturing my location. That was a bit of an irritation not being able to return through that software. I expect it was a glitch, and not the norm. Duncan made my rental experience easy, thank you!DIRK H.
Is very professional and courteous.Harold D.
The staff was very professional, helpful, and friendly. The truck was available at the date and time requested. It was also clean and ran well. We would highly recommend and use them again.David C.
Customer did not leave a comment.JAYMEE G.
Customer did not leave a comment.Adam H.
Customer did not leave a comment.KEITH P.
Not being able to access our storage unit after 3:30 or on the weekends was not very convenient at all.Victor C. | Overall Experience
Had everything ready and checking my stuff out was fast and easy.Cody B.
Customer did not leave a comment.Jackie H. | Overall Experience
Customer did not leave a comment.TAMMY H.
Excellent customer service to two tired/weary movers!DAVID B.
Customer did not leave a comment.Dwayne P.
Customer did not leave a comment.ROY F.
Customer did not leave a comment.Erica O.
Thank you very much for such excellent, professional service!Sheila W.
Very pleased with the services provided. The staff was extremely friendly and all the furniture was stored properly and was returned in excellent condition!Cherry R. | Overall Experience
Customer did not leave a comment.MICHAEL W.
Great folks. Professional and actually answer the phone! Great place. Go here first. Thank you Heidi.PEDRO Q.
Customer did not leave a comment.Brian S.
this trailer is very noisyMICHAEL K.
Customer did not leave a comment.ANGUS W.
Customer did not leave a comment.Christian M.
Customer did not leave a comment.Patrick J. | Overall Experience
Customer did not leave a comment.Glenn R. | Overall Experience
Staff was always very helpful with all our needs. Accessibility to the unit was excellent and secure.RUSSELL J. | Overall Experience
This is a wonderful place to securely store your precious items. Very friendly and professional staff. I would highly recommend Duncan’s Climate Controlled Storage to anyone.MARTHA O. | Overall Experience
The Duncan team are wonderful to work with, every single time.Desiree D. | Overall Experience
I hated to move because you guys are Great. The hours were the reason I had to re-locate. It was great to get to know each and everyone of you.TOM M. | Overall Experience
A little pricey, but the units are really well maintained and the staff is incredibly friendly and helpful. Without a doubt, I will come back to Duncan's again in the future if I need a storage unit.Conrad K. | Overall Experience
Duncan Storage is a RARE commodity! It packed my furnishings, stored it for about 6 months and, lastly, loaded it into a UHAUL truck! I could not ask for a better experience! BRAVO! FANTASTIC!Lila V. | Overall Experience
NoRichard D. | Overall Experience
NoRichard D. | Overall Experience
NoRichard D. | Overall Experience
NaRichard D. | Overall Experience