Customer Reviews for Duncan Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

I was pleasantly greeted by both employees. The process went very well. I was in and out in minutes. They hooked up my trailer and I was good to go. I would use them in the future.

Rating:

5.0

Everything went well. I highly recommend Duncan.

Rating:

5.0

Uhaul helped us change the drop off location and saved us an unnecessary 40 mile trip to drop off at our original drop point.

Rating:

5.0

Freddy Duncan Jr was very helpful and I had zero wait time.

Rating:

5.0

When I turned in the truck in Gainsborough tn. I made multiple calls to Baillie liquidation and could never get them to answer the door nor my calls so I left the truck and key was put in the night deposit box. At 8:00 am on Friday morning.

Rating:

5.0

Great customer service. Kind staff

Rating:

5.0

Great location. Great staff.

Rating:

5.0

It was the best.

Rating:

5.0

Staff at Duncan’s are efficient, friendly, helpful and just generally nice people! I highly recommend them for any moving or storage needs!

Rating:

5.0

Grear experience

Rating:

5.0

Highly recommend this storage facility. Everything is maintained well and the owners and employees are hands on.

Rating:

5.0

I wouldn’t recommend U-Haul because of what happened

Rating:

5.0

Every1 was Great!!! Fast in n out easy Pk up n drop off!!!!! Thank you, RJ

Rating:

5.0

Had a great experience here. It was so helpful to be able to pull all the way into the place and unload during the rain And be covered. They also had carts available that made transporting easy. Staff was incredibly friendly. Excellent experience.

Rating:

5.0

The service was great. The cost for less than 2 hours of work seemed very high--but I'm certain the overhead costs for this business are high. Excellent facility. Clean and well lit.

Rating:

5.0

The uhaul app wouldn't work to return the trailer. It couldn't find the location and the location permission was enabled. I had to call the dealer later to return it.

Rating:

5.0

Experience was good

Rating:

5.0

This location was closed when I returned the truck, but the location was great, and the lot was clean and easily accessible.

Rating:

5.0

This Uhaul Service and storage facility is great. The Duncan family-owned and run business made me feel like family too. Clean, safe buildings and access areas are appreciated!

Rating:

5.0

On line drop off makes returns extremely easy and convenient!!

Rating:

5.0

This is a multi-generational, family owned business. Fantastic people to work with who have great character and exceptional values. We utilized their facilities for storage over an 8-year span. They were easy to work with, accommodating, and extremely customer-oriented. Given the world that we live in today, when it comes to business, you often just don't know what you're going to get, if it's going to be fair, and/or if you're dealing with someone that you can really trust. The Duncans conduct business in one way and one way only, which is with complete integrity. They are trustworthy, and are all about taking care of people. That is not only a tremendous asset, but that speaks major volumes in today's business world. We would like to extend our utmost gratitude and appreciation to the entire Duncans Team!! Thank you!!

Rating:

5.0

The delivery location U-haul did not have adequate staffing to allow us to load our box at the appointed time. We had to wait on-site for a total of 6 hours before we could load the box.

Rating:

5.0

Great people to work with. Would be the first place I looked for any of my future storage needs

Rating:

5.0

Had an issue where the forklift at the facility, could not lift one of my U-Boxes onto the trailer, had to go to the facility and transfer all of the contents from the U-box that couldn't be lifted to a U-Box that was already on a trailer, very inconvenient.

Rating:

5.0

The app has some major issues, when you try to log in and verify you send a 6 digit code, when you enter the code it says can’t recognize because it in the wrong format. This happened every time I tried the app.

Rating:

1.0

Was overcharged for gas but no reason to complain because you will never get it back from a big company and nobody's ever going to read these complaints

Rating:

5.0

very helpful! Thank you

Rating:

5.0

Duncan was excellent however when dealing with UHaul overall was a terrible experience and won’t be using for future moves.

Rating:

5.0

Thanks Freddy & team, friendly & easy to do good business with.

Rating:

5.0

8 years, always friendly staff and owners. Thank you, Phil Henderson

Rating:

1.0

I used for 24 hours. I have several charges on my card 90.24, 90.24, 134.00, and a 33.00 . I even filled the gas back to where it started why am I charged almost 400.00 for 24 hours? The lady at the front desk was HORRIBLE!!! SHE HAD NO INFORMATION ABOUT ANYTHING !!! THERE WAS THE LADY IN THE OTHER ROOM THAT WAS HER ECHO AND WOULDNT GET OFF HER BUTT TO TALK TO US! UNPROFESSIONAL AND I WANT MY MONEY BACK THATS OWED!!! I SHOULD NOT BE CHARGED ALL THIS BS. WILL NEVER GO BACK OR ADVISE ANYONE TO USE THIS LOCATION IF ANY

Rating:

3.0

See other review sent.

Rating:

5.0

The price they gave me was an estimate of $41.44 but U-Haul took it on themself to add a $75 deposit that I was told I would not be charged if I use a card if I use cash that they were going to charge me $100 so I done it the way they tell me to I should have had no more than 41.44 pending on my account. However within 30 minutes after I left there U-Haul had deducted 11644 from my account I'm very unhappy with that and as of right this moment it still has not been resolved

Rating:

5.0

Again, this review is biased. It only includes you to review the LOCATIONS where you pick up or drop off the rental. It does not actually allow you to review U-HAUL itself. Good thing. Or they would have received POOR ratings across the board.

Rating:

5.0

Dont have any regrets. Everything went well. I would rent again, if needed.

Rating:

4.0

friendly, just out of the way a bit

Rating:

1.0

Customer service is really bad, I had the worst experience with U-haul. They don’t seems to act like people, no one said anything that I can trust or properly solved my issues, one said it’s delivered to home and someone said no they don’t deliver it to home, sometimes said it’s arrived and then scheduled a self delivery and then when I called to the storage it’s not ready. They don’t have proper communication or connections every one act worse than a kindergartener. Everyone passing to someone else when call or just hang up the call couple times I called to get this done. Someone said it’s ready but someone said no very irresponsible, unbelievably untrustworthy. Will needed to complain but not sure what place I should complain about The Whole story.

Rating:

5.0

Excellent service

Rating:

5.0

I’m a repeat customer at Freddy Duncan and Sons and will continue to be as long as I receive the welcome and customer service they provide. Their willingness to help goes above and beyond.

Rating:

5.0

We are always pleased with the equipment and service from Freddy Duncan moving and storage.

Rating:

5.0

Great staff!! Very knowledgeable and accommodating.

Rating:

5.0

Duncan storage was great. no problems at all

Rating:

5.0

But there was no reason to have go to Cookeville to return trailer when Livingston was closer. I also warn people before using Uhaul that they like to send you all over the place to pickup equipment. Uhaul is not customer friendly when it comes that part of the process.

Rating:

5.0

Extremely helpful! They were able to secure the size uhaul we’d reserved- when the original location could not.

Rating:

1.0

I was billed incorrectly for uboxes that I no longer had rented. It was upsetting to be billed $160 out of nowhere with my move having been over for months. This should never happen again.

Rating:

5.0

AWESOME!! Really nice and helpful

Rating:

5.0

Friendly staff. They were incredibly kind during a stressful move!

Rating:

5.0

We cannot think of any improvement that could be made to the timely courteous service that we received . The only thing we personally would do over is have the boys load originally for us! Awesome job!

Rating:

3.0

The truck had a leak and everything touching the floor was wet when we reached our destination,

Rating:

5.0

Ten months ago, Duncan transported our possessions from Arkansas and placed them in climate controlled for ten months. This week, they moved our possessions into our new home in Cookeville. We have been 100% pleased with Duncan’s Climate Control. They were thoughtful, helpful, professional and friendly in all of our encounters with them. Today, when our possessions were moved into our house, we we’re impressed by the way EVERYTHING was in great shape. I am very pleased to give them an unqualified recommendation to anyone who has moving or storage needs.

Rating:

1.0

Unwilling and unhelpful with the situation, poor communication.

Rating:

5.0

The people at this location are very nice, helpful and great to work with.

Rating:

5.0

Very satisfied with all aspects of the rental and moving experiences. The employees were very friendly and helpful. We rentented the storage unit for over 2 years and everything went great. Again, thanks. Freddie and Heidi were very accomadating.

Rating:

5.0

Everything went very quick and smooth.

Rating:

3.0

I began the reservation online, but for some reason couldn't complete it. When I called to finalize the order, the agent was friendly and helpful to a point, but could not answer some of my questions and seemed in a rush to conclude the conversation. The owner of the Moving Help company assigned to us was very helpful and explained much of the process. We had to change our date and, although I got a confirmation, the date passed along to Moving Help was not correct and the U-Box came a day later than planned. Several weeks in advance, we selected a specific date for the U-Box to be picked up after delivery to the new location. Three days before pick-up, we were told there were no drivers and could choose another date. Overall, I like the service and the cost was reasonable. There were several scheduling surprises that we had no control over and it seems like this serice is still working out some snags. I would, however, use it again and recommend it with some warnings.

Rating:

5.0

I struggled with the connection for the online return process, with your system not capturing my location. That was a bit of an irritation not being able to return through that software. I expect it was a glitch, and not the norm. Duncan made my rental experience easy, thank you!

Rating:

5.0

Is very professional and courteous.

Rating:

5.0

The staff was very professional, helpful, and friendly. The truck was available at the date and time requested. It was also clean and ran well. We would highly recommend and use them again.

Rating:

5.0

Not being able to access our storage unit after 3:30 or on the weekends was not very convenient at all.

Rating:

5.0

Had everything ready and checking my stuff out was fast and easy.

Rating:

5.0

Excellent customer service to two tired/weary movers!

Rating:

4.0

no.

Rating:

5.0

Very pleased with the services provided. The staff was extremely friendly and all the furniture was stored properly and was returned in excellent condition!

Rating:

5.0

Staff was always very helpful with all our needs. Accessibility to the unit was excellent and secure.

Rating:

5.0

This is a wonderful place to securely store your precious items. Very friendly and professional staff. I would highly recommend Duncan’s Climate Controlled Storage to anyone.

Rating:

5.0

The Duncan team are wonderful to work with, every single time.

Rating:

5.0

I hated to move because you guys are Great. The hours were the reason I had to re-locate. It was great to get to know each and everyone of you.

Rating:

5.0

A little pricey, but the units are really well maintained and the staff is incredibly friendly and helpful. Without a doubt, I will come back to Duncan's again in the future if I need a storage unit.

Rating:

5.0

Duncan Storage is a RARE commodity! It packed my furnishings, stored it for about 6 months and, lastly, loaded it into a UHAUL truck! I could not ask for a better experience! BRAVO! FANTASTIC!

Rating:

5.0

No

Rating:

5.0

No

Rating:

5.0

No