Customer Reviews for Duncan Storage
(U-Haul Neighborhood Dealer)

540 reviews

809 E 20th St   Cookeville, TN 38501
(@ Brown Ave)

(931) 526-9501

Hours

  • Mon-Fri: 8:30 am - 2:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(931) 526-9501

809 E 20th St
Cookeville, TN 38501
(@ Brown Ave)

Services at this Location:

Hours

  • Mon-Fri: 8:30 am - 2:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

As a retired Federal employee & veteran, I've used moving companies for decades. Duncan sets the standard for this kind of business. They were courteous, accurate and convenient. Uhaul should be proud to have these great employees!

MICHAEL H. 
Rating:
5.0

Thank you so m ich for always helping out. You guys are awesome.

JESSICA T. 
Rating:
5.0

Freddy and his company are true professionals. Pleasure to work with. ☆☆☆☆☆

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA A. 
Rating:
5.0

Customer did not leave a comment.

ERIN K. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Patrick J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TYLER C. 
Rating:
5.0

great people great service

Jessa H. 
Rating:
5.0

Customer did not leave a comment.

Glenn R.  |  Overall Experience 
Rating:
5.0

This is an OVERALL feedback.... U-Haul has killed it. I haven't rented for about 5 years. Was good then, but outstanding this time. I notice more locations than ever, the website is OUTSTANDING! The whole process was easy and the vehicle trailer was well-maintained and every light worked, the brakes were solid and it pulled very true with the correct tongue weight. An outstanding experience...hat's off to you guys.

Martin R. 
Rating:
5.0

Customer did not leave a comment.

Lester M. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
5.0

What more can be said about Heidi at Freddy Duncan and Sons. She is an absolute pleasure to work with. She is very informative and stunning to look at! I will continue coming to this location for all my moving needs.

SHAWN C. 
Rating:
5.0

If. It ain't broke don't fix it there's nothing that needs changing i loved the service ty keep the good work

Ricardo O. 
Rating:
5.0

Customer did not leave a comment.

SARA S. 
Rating:
5.0

Everyone was great! It was a great experience! We will definitely use them again.

Kathy F. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Charla Z. 
Rating:
5.0

Been here twice now. Friendly staff and easy experience.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

VINCENT O. 
Rating:
4.0

Customer did not leave a comment.

Loretta C. 
Rating:
5.0

They are always so pleasant and courteous at Freddy Duncans. we will use them for all of our moving needs.

ANGELA B. 
Rating:
4.0

Customer did not leave a comment.

Cecilann M. 
Rating:
5.0

No changes needed at the 809 E. 20th Street location. They do a very good job. However, the facility at 1200 Boyd Farris Rd, Cookeville, TN should be shut down. I had a reservation there for a rental pick up at 8:30 Wednesday morning. When I arrived at 8:35, the attendant was pulling out to go deliver a mower I was told by the worker who was there. There was no way to call him or find out when he would be back. He caused me an hour and a half delay in my planned day. Thats when I called the 809 E. 20 St. I hope someone reads this and takes action.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

dirk S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

meagan L. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
4.0

Customer did not leave a comment.

Graham D. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

BRENDA K. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA W. 
Rating:
2.0

Customer did not leave a comment.

JOSHUA A. 
Rating:
5.0

Customer did not leave a comment.

CRAIG D. 
Rating:
5.0

I cannot say enough how wonderful the staff at this location was to work with. I would highly recommend!!!

Cody S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

MARCELO G. 
Rating:
5.0

Customer did not leave a comment.

Samir P. 
Rating:
5.0

Customer did not leave a comment.

Tangela B. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

MARCELO G. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

The staff and everybody there was amazing. Very friendly and I will only rent from Duncan Uhaul.

John L. 
Rating:
5.0

Customer did not leave a comment.

Ryan W. 
Rating:
5.0

need to put some kind of noise dampener on dall its so noisy pullig it empty.

MITCHEL R. 
Rating:
5.0

Couldn't imagine a better experience. Top notch staff at Duncan's.

micheal S. 
Rating:
5.0

The truck had a hole in the roof and soaked our mattress and boxes. Our mattress is ruined.

DONALD H. 
Rating:
5.0

Customer did not leave a comment.

Blakely G. 
Rating:
5.0

Excellent staff and facilities

John G. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Great deal

Charles S. 
Rating:
4.0

Customer did not leave a comment.

Darren B. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

We used haul twice this month it was an easy transition to moving which is stressful enough thank you for making our experience effortless

Jeanette D. 
Rating:
5.0

Customer did not leave a comment.

Earl S. 
Rating:
5.0

Great service, was very easy to reserve and pick up

Jeanette D. 
Rating:
5.0

You're doing a great job! Danielle is an asset to your company, and should be looked upon as highly valuable to Duncan's business. I have never had a poor, or even adverse, experience when renting form Duncan's, and I'm sure I'll remain a customer for as long as I need to rent U-Haul equipment. Thank you for doing such a great job!

Michael G. 
Rating:
5.0

Customer did not leave a comment.

RHONDA W. 
Rating:
5.0

Great service in an out quickly

Loyd M. 
Rating:
5.0

The atende was beutifull and frienly .

Alber C. 
Rating:
5.0

This office has amazing and friendly staff. There is a lady with red hair that works at this location. She is the most helpful and sweet customer service representative imaginable. Thanks for having such great team members representing your company.

Laurie C. 
Rating:
5.0

Why does the uhaul truck not have sensors that will tell you when your about to back into some thing? Or a backup camera, just something to help people drive it around. Like you could put a sensor up at the top of the truck in the front and back for clearance. On both corners in the front and the back as well as in the center on the back. If any vehicle needs sensors and a backup camera it's the uhaul moving trucks.

waverly H. 
Rating:
5.0

they eare great

Clyde G. 
Rating:
5.0

This location has friendly, helpful, and customer oriented people. I always use this location in the Cookeville area, and know they will always take great care of my needs.

James B. 
Rating:
5.0

Best U Haul location ever! The staff is amazing and are always very helpful to the customer.

James B. 
Rating:
4.0

The 6x12 enclosed trailer I rented did not have a tongue jack and made this nearly impossible to unhook from my truck. This made it difficult and dangerous when unhooking to return the trailer.

Thomas G. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Clyde G. 
Rating:
4.0

Customer did not leave a comment.

Kyle B. 
Rating:
5.0

The lady that assisted me was amazing. She was very friendly and answered all of my questions. She and one of the owners took care of my trailer return in a very speedy and friendly manner. I just love this business and will definitely be back as a customer.

James B. 
Rating:
5.0

People were friendly and very helpful .

allan S. 
Rating:
5.0

Customer did not leave a comment.

Charles Z. 
Rating:
5.0

Customer did not leave a comment.

Mickey T. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
1.0

Lower your mileage charges you guys are crazy charging .79 a mile never again

Mathew S. 
Rating:
5.0

Customer did not leave a comment.

Justin I. 
Rating:
5.0

Staff was friendly and made sure everything was taken care of. Even loaded up the tow dolly onto our vehicle. The receptionist was wonderful and a pleasant woman.

Tad F. 
Rating:
5.0

Duncan Moving is by far the best place to rent a Uhaul from. Friendly service and help

Karen T. 
Rating:
5.0

Everyone was really nice and helpful.

Judy G. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

Rachel S. 
Rating:
4.0

I ask to rent the truck for 7 hours and you guys tried to charge me an extra 102 dolars which doesnt make sense

Daphne W. 
Rating:
5.0

Customer did not leave a comment.

Stacy G. 
Rating:
5.0

Customer did not leave a comment.

Harvey K. 
Rating:
5.0

Customer did not leave a comment.

Harvey K. 
Rating:
4.0

Customer did not leave a comment.

Deloris K. 
Rating:
5.0

The air conditioning was broke on truck and we about died of a heat stroke while moving with it but the people who rented it to us was great and very professional .

Larry W. 
Rating:
5.0

Customer did not leave a comment.

Sean J. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

None great experience

Sean J. 
Rating:
5.0

Customer did not leave a comment.

BRANDON B. 
Rating:
3.0

Customer did not leave a comment.

Danny D. 
Rating:
5.0

I couldn't drop trailer at South Carolina and had to bring it to Cookeville TN since the charge to drop it off at South Carolina was $300 vs $140 to bring it back, very inconvenient and outrageous charges from uhaul . Get a normal rate to make customers be able to make it a one way trip at a reasonable price all the time, after I dropped it back in Cookeville I asked how much would be to get it in South Carolina and drop it off in Cookeville and cuoted was $150 total ...was pretty mad !!!

Marcelo G. 
Rating:
5.0

Customer did not leave a comment.

Tammy M. 
Rating:
5.0

Staff was always very helpful with all our needs. Accessibility to the unit was excellent and secure.

RUSSELL J.  |  Overall Experience 
Rating:
5.0

This is a wonderful place to securely store your precious items. Very friendly and professional staff. I would highly recommend Duncan’s Climate Controlled Storage to anyone.

MARTHA O.  |  Overall Experience 
Rating:
5.0

The Duncan team are wonderful to work with, every single time.

Desiree D.  |  Overall Experience 
Rating:
5.0

I hated to move because you guys are Great. The hours were the reason I had to re-locate. It was great to get to know each and everyone of you.

TOM M.  |  Overall Experience 
Rating:
5.0

A little pricey, but the units are really well maintained and the staff is incredibly friendly and helpful. Without a doubt, I will come back to Duncan's again in the future if I need a storage unit.

Conrad K.  |  Overall Experience 
Rating:
5.0

Duncan Storage is a RARE commodity! It packed my furnishings, stored it for about 6 months and, lastly, loaded it into a UHAUL truck! I could not ask for a better experience! BRAVO! FANTASTIC!

Lila V.  |  Overall Experience 
Rating:
5.0

No

Richard D.  |  Overall Experience 
Rating:
5.0

No

Richard D.  |  Overall Experience 
Rating:
5.0

No

Richard D.  |  Overall Experience 
Rating:
5.0

Na

Richard D.  |  Overall Experience 
No reviews have been submitted for this location.

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