Customer Reviews for Dunwoody Food Mart
(U-Haul Neighborhood Dealer)

Rating:

3.0

This is our 2nd rental this at this location. It seems a bit chaotic when we were there both times, because there is only 1 attendant working and usually 2-3 people waiting for rentals in addition to regular customers at the Food Mart.

Rating:

4.0

Speak English

Rating:

4.0

Communication with the agent can be improved.

Rating:

1.0

There was no one to properly receive returned rentals. My son had to help another lady returning back up a trailer. The woman running the place tried to tell my son that he needed to return another day or to another place because she didn’t have room and that he had to return on a specific day when the opportunity to return is within a small window of days. Also, she expected him to take the hand truck from the trailer into a specific area of her business storage as if he worked for her. She was rude, ill-equipped, and tried to take advantage of him. Once I got on the phone to address these issues, she immediately accepted the return and had to handle the hand truck herself. She had no choice because I was well aware of the procedures and expectations of making returns. Beyond disappointed!!

Rating:

1.0

I refilled the fuel tank same level of what they gave it to me but they charged for me for fuel.

Rating:

3.0

I miss the old business model of stand alone U-Haul locations owned by Americans…now it’s visa scammers who were imported. Your prices on mileage on top of high gas prices blew my moving budget. Also still waiting for a refund…

Rating:

2.0

This location was better, but the previous location had the truck but No Keys. i was on hold for 3 hours before being able to speak to someone to change reservations., which was 20 miles away. Plus it may take 3-4 days to get refunded for the cancelled reservation "No Keys to truck " reservation

Rating:

1.0

The worst rental experience I’ve ever had. If you make people check out with an app, the app should work.

Rating:

5.0

All went very well, great people and great equipment. Thanks

Rating:

4.0

Equipment is too old

Rating:

4.0

Had to wait for multiple customers in front of me even though I did all my online checkin ahead of time. Should be able to just grab keys and go.

Rating:

1.0

Yall charged me an extra 80 dollars for nothing!!!!

Rating:

3.0

The parking lot was quite crowded which made it difficult to park the 26 footer. Otherwise no problems

Rating:

3.0

Great difficulty speaking to the attendant, language barrier. The moving vehicle was in good condition and no issues.

Rating:

5.0

Very knowledgeable and genuinely helpful and courteous. Took time to explain rental and return procedures and it was an extremely efficient process.

Rating:

2.0

Definitely over charged

Rating:

2.0

Have locations f9r pick up where someone will attach trailer. Pretty difficult for an 80 year old!

Rating:

2.0

We returned the truck before 5pm but got charged for an extra day. People at front when we returned the truck had no idea what to do

Rating:

5.0

Everything worked out fine everything went smoothly just didn’t know where to put the keys when I returned it so took me a while but everything worked out fine

Rating:

3.0

Not very efficient

Rating:

4.0

One of the wheels was ‘vibrating’

Rating:

1.0

Employee was extremely rude. Was not clear on drop off instructions and accused me of not listening to her when I was speaking while she was simultaneously asking me to look on my phone for instructions. made me walk out in the rain to retake photos of the truck and then asked me “why didn’t you fill up the tank” when we did. Don’t recommend this location with this employee. very belittling and impatient

Rating:

5.0

She was so nice and everything was a great experience! Would definitely rent from them again just because of her service!

Rating:

5.0

Organized assistance, convenient and easy rental

Rating:

4.0

Staff was helpful and friendly

Rating:

1.0

very rude.. lacked customer service skills

Rating:

1.0

Extremely bad customer service. Awful experience!!!

Rating:

3.0

This is a convenience store run my one young lady. Very slow and hard to understand her.

Rating:

5.0

Excellent service. Highly recommended

Rating:

1.0

The staff at Uhaul Recovery was extremely rude. After two weeks, they towed my truck, claiming it was abandoned equipment. They didn’t even bother to call to confirm. I ended up paying extra money for no reason. To make matters worse, I had to call the police because of the overnight towing issue. I even have a police report to prove it.

Rating:

2.0

The 10’ box truck had a V8 engine. A shockingly poor choice from perspective of fuel efficiency. The fuel efficiency gauge top left of dash, specially installed by U-Haul, was a hilarious red herring. If you have taken an axe to the head, that is the whole point, not much use measuring how deep it went in. Which brings us to the fraudulent fuel gauge. They filled it half full. Less than a mile down the road it had dropped by an 1/8 of a tank. The truck was empty. A/C not running. Driven carefully as my first time in one. I ended up using 3/8 of a tank in 27mi!!! Was I carrying gold? Lead? Bronze? Concrete? No, just a few bits of Walmart furniture from a lightly furnished 2BR flat. Now let’s look at the fuel gauge behavior refilling it. It took SO MANY GALLONS to get it back up to half. Like the gauge was an 1/8th off full and it needed 2 MORE GALLONS! So clearly what we have here is U-Haul’s business model. It is not renting trucks. It is taking extra fuel from customers. Nice one. Oh, and they didn’t have a furniture dolley despite advertising one. How hard is it to maintain an inventory of the 3 dolleys you have and update your booking system? We have Netflix and Starlink people. This is basic information system stuff. And the truck stank to high heaven of cigarettes

Rating:

4.0

A little complicated to drop the trailer

Rating:

4.0

But the truck itself had transmission problems and definitely need to be looked at very soon

Rating:

5.0

No issues with the rental. Used the UHaul app, reserved weeks in advance, and the pickup and drop-off were very easy. Equipment was ready, and did not even have to talk to anyone through the whole process.

Rating:

5.0

Great experience. The location itself, at least the guy we worked with, was wonderful. Extremely courteous and after a long day of moving he helped us figure out how to return the truck and all. He was very kind and helpful throughout the process.

Rating:

3.0

The attendant wasn’t really friendly she was aggressive and hard to talk to

Rating:

5.0

Excellent overall experience with this trailer and u haul once more. I struggle to think how they could improve on my experience.

Rating:

5.0

.y experience was superb with great hospitality by the customer representative. I don't feel any areas of improvement. You're already rocking.

Rating:

5.0

Great location.

Rating:

1.0

Over charging and poor service

Rating:

1.0

It was a horrible experience. First, the uhaul was in a location I did not order it to. And I got a text about where it was for pickup, but it was 20 min away from the original location and the text said nothing about it being changed. Then, I tried to return it to where I book my original return for, and they told me it would charge me $1000. We were never told to return it to the location it got moved to. Then, we got charged double because we returned it after when I put. But, all in all, we only had it for about 8 hours which is not double time. I was extremely frustrated with this experience because in the past, it's been smooth. I'm not sure if I could bring myself to use Uhaul ever again after this. It was at least 2 hours added to my day and $60 more expensive and I can't afford much right now. I really would appreciate some compensation for this issue.

Rating:

3.0

When I got there to pick up my vehicle and we were about to check out, we learned that none of the locks would open on the first vehicle so I had to go back in and redo the application again for a second vehicle, which was fine. The only issue I had with that vehicle is it smelled heavily of marijuana which made me uncomfortable since I was the one that was gonna be driving the vehicle, but I did inform the clerk about the situation . Other than that, I had no issues. The pick up location was easy and convenient.

Rating:

1.0

We reserved our truck at another location that had stellar reviews, but they moved us to this other one without our ability to choose which location we preferred because somehow the location we reserved at did not have our reserved truck available (how if we reserved a specific truck at a specific location, I have no idea). Our rental truck smelled STRONGLY of marijuana and had ashes all over the cab when we received it. The interior of the truck was FILTHY and absolutely loaded with pollen too. We also ended up having to cancel our auto trailer reservation and temporarily leave my car in GA while moving to FL because the trailer was not at all sturdy and the brake light kept going out. Renting a U-Haul here was a MAJOR inconvenience, frustrating, and very unprofessional experience. We will not be using this location again or recommending it to anyone else.

Rating:

1.0

Ther experience returning the truck is a nightmare. One has to take multiple photos of the truck interior and exterior and in the process locking the U-Haul keys inside the truck. This place doesn’t have a spare key and you’re at the Metcy of locksmith charging you an arm and a leg to unlock the vehicle. I DONT RECOMMEND THIS PLACE

Rating:

4.0

Better directions to get the truck.

Rating:

1.0

This person checking me out was not helpful at all. I’m fine to put the trailer on my truck without a hitch, but my annoyance is that not only did Dunwoody food mart not have an adapter for a 4-prong to 7-prong trailer light hookup… they didn’t even know what that was. Golly. If you rent out trailers, have a basic understanding of how they work

Rating:

4.0

this was so convenient.

Rating:

1.0

Receipt given for $100 but charges are $165, I was told invoice will be sent on email but no invoice so far. Please let me know what is actually informed to UHAUL for this rental. I need full information and charges.

Rating:

5.0

Great service

Rating:

3.0

I was never able to utilize the "mandatory" online features on my phone, so I was unable to sign any contract or upload pictures of damages. The trailer was dirty inside and had large scrapes on the outside at pickup. Person at pickup did not connect trailer, did only a very cursory walk outside after I had to connect trailer and drive it to the front of the store. Contract did not reflect the days that I reserved.

Rating:

5.0

Samir was very nice to deal with.

Rating:

3.0

I've used this location several times. They're friendly, but they don't have staff to help with hitching / unhitching trailer.

Rating:

4.0

Issues with connectivity to take all pictures before and after the rental. Major lag and errors. The store associate was very helpful and understanding.

Rating:

1.0

Woman at the counter was extremely rude. Never had an experience as bad as this

Rating:

4.0

It was full of dog hair. We didn't notice until on the road.

Rating:

1.0

I am a single female who moved on my own. I asked for help to unload my vehicle from the car dolly and the dolly from the truck. I was told "no one is here to help you and we do not help you. Park the trailer and the truck in back". They were already parked in back and she could see that on the video. This was something I specifically asked about at my pick up location because I was concerned I wouldn't be strong enough to unhitch the dolly from the truck. Also, I was repeatedly asked where the dolly was and when I tried to clarify if she meant the utility, furniture or car dolly she just got louder and repeated "dolly" to me. No one inspected the vehicle. She asked me 3 times about the gas level - to which I confirmed it was at capacity and over the required amount for return. They may have been shorthanded that day, I'm not sure. A simple explanation to clarify would have went a long way and as a reasonable person, I would have understood.

Rating:

2.0

Difficult check in process, had to use the app as a backup. App was difficult to use, would not receive photos. Location did not place dolly in truck, blanket bag was open with no blankets in it (I did not plan to use them, but it made is appear I had opened it). Truck has a driver's door that would not fully close, was not clean.

Rating:

4.0

Parking was extremely tight and challenging. But I would use again.

Rating:

1.0

Did not have rhe knowledge about the equipment .that the customer was renting also Treated the customer like we are not nobodies to them.

Rating:

5.0

Literally dropped off the key with a smile and a wave. Thanks UHaul!

Rating:

2.0

This UHaul desk location is inside a neighborhood Food Market. The handheld equipment is NOT stored inside the truck. You have to get it from inside the store & return it inside the store! Unfortunately, the trucks are parked behind the shopping center so you’re responsible to get any rented accessories from inside the store to the lot behind the store where the trucks are located. Afterwards, you are responsible to checkin those rented accessories inside with a Food Store staff and not the Rental staff if returned after 5pm. For all of the trouble you have to go through, you will be charged an additional $20 because the rental staff doesn’t work after 5pm. This “Self-Serve” UHaul rental location is NOT at all User-friendly. 1. The lot is not at all conducive because there are too many trucks & equipment in the small space allotted. The lot is not at all well lit at night. 2. The requirements to check out & checkin equipment takes upwards of 45 minutes each. I was not informed of the $20 after hour return fee at the time of booking. Next time I need a UHAUL rental, I will drive 3 miles further so I don’t have to do all of the additional work required at this “self-serve” rental location. I believe this concept is making the customer do all of the work for the owner of the franchise and NOTHING IS DISCOUNTED! I hated the experience.

Rating:

5.0

Great job

Rating:

4.0

Great customer service 👍

Rating:

2.0

This is the 2nd time I've rented from this location; this time not by choice. I had selected a different location and then was informed by UHaul that my requested trailer was not available at my chosen location, so I had to come to this location. This location is a food mart that does UHaul rentals as a side business apparently. The only employee present told me that she does not know how to connect a trailer to my vehicle, that I have to do it myself. She was the same employee that I had the same experience with last time. I have been informed by another UHaul location that UHaul REQUIRES their own agents to do the hookup (for liability reasons I presume), they do NOT allow the customer to do the hook up.

Rating:

1.0

I returned my trailer 18 hours prior to my rental was due. They scanned it in 3 hours late then I had to call UHaul to get a refund for the extra day charged.