Everything was fine for me
ROSA Z
Dunwoody Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Dunwoody, GA 30338
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkVery helpful location
Caitlin CThe staff was very helpful!
Jenny MPlease ensure representatives know how pick up and returns work. The lady I spoke with had no idea how to do any of it and kept telling me go to Uhaul.com/share. That website did now explain how to return the truck either. She told me “everyone figures it out I don’t know how they do it” and basically shooed me away to work the gas station counters. I received a key from her with no explanation of where the truck is, how to operate it, or which one it even was. I had to try the key in every 15ft truck on the lot to find it. It was a very stressful experience. I’ve never used U-Haul before and honestly this experience makes me not want to again.
Allison VWhile the equipment was good, the customer service was horrible. I was treated like a 2nd class citizen. She didn't tell me the differences between the two insurance rates. She insinuated that my girlfriend (who was only serving as a secondary contact)had some unpaid charges from a prior rental that had not been satisfied and wouldn't help when I wanted to change secondary contact persons. She insisted that I had to call customer service and have that cleared up although she was not renting the vehicle. When I returned the vehicle, I rwas instructed to just leave the key without anyone inspecting the vehicle . I finally found the website where I could checkout, however I dropped my key in the key deposit box. The cashier did open the box so I could retrieve the key and complete the checkin procedure
douglas m