The ser ice was excellent ans profetional.
FRED O
Customer Reviews for Dyfem LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
To hard to find and have to take it to another area To drop off
JEFFREY BVery professional stuff, units is good and clean conditions,
Michel VBrand new location and not fully staffed or supplied, but great service, owner and employees.
JAMES GWonderful experience! Thank you!!!
PEER NGood job
IDRISSA AWas just an empty like 35 foot room with a single desk . Attendant asked me to wait after I finished my order while she helped other guests to bring us all at once. Had to drive to a disgusting smelly broken glass covered lot where she dropped me off and I didn’t see her again.
ALEXANDER MI was redirected to a different location that took me over a hr with traffic I wasted another 45 min trying to get app to check out truck even though a human was on site. Even tried using reps phone to check out truck still didn’t work. Finally called her boss and released me. I was a hour and 15m late to loading dock appointment window. Because multiple people using freight elevator for movers. I am very disappointed and will no longer use uhaul after this event. After driving out of lot I changed mileage prompt to see mpg only to discover maintenance said 0% oil life . No reason for that or having to use a app to check out a vehicle if you have a rep onsite. Upon returning to Ohio from Virginia I had a ride waiting for me at my drop off location but when trying to check in return on app Uhaul changed my location and was going to charge me for a different location. So I had to call customer service and explain I couldn’t change and have them switch back to the original location. Customer service did resolve this and that was just another problem and wasted more time. I have been a long time customer but this will be the last. Truck was nice, clean, drove well, and also only had 14k on it.
RICK RGreat location, friendly service, and easy to pick up/drop off the truck.
HARRIS LExcellent customer service, definitely coming back. And Refer friends and family.
DANIEL GI was over charged for dropping off the truck after office hours. Even though I returned the truck before time.
ABDULAI J