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Daniel Joseph C.
Customer Reviews for Dynamic Training Centre
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very good service, friendly staffs
Sylvain B.None.
RENE G T.Beware of dropping off a truck at this location! I did so after hours when no one was present, having cleaned the truck thoroughly. The next thing I know, I get an emailed receipt for add-on charges, including for truck cleaning! When disputing this, the site person and the U-haul area rep the next day said that $50 charge was actually not for cleaning after all, but for parking incorrectly, although I had followed all their listed restrictions in doing so. In the end the site person said it was because the truck was parked the wrong direction, and he hung up on me, refusing to give the phone number of his U-haul supervisor. The U-haul customer service appears to be correcting this problem for me, although the dispute is still in process. I don't know how regularly this is done at this location, but I'm suspicious these folks are doing add-ons that they hope some won't notice, thinking the email will be missed.
Ralph U S.Best location in Canada
Bryce M.There are no signs where to leave the trailers when returned and was told to leave it in the back yard which I did and they charged me 15 dollars for leaving it in the wrong spot. Very poor customer service, was told it was their policy to charge if left in the wrong spot, tell them to PUT SOME SIGNS UP !!!!!!!!!
Bill H.Nothing comes to mind. Excellent service. Thank you
RENE G T.Great customer service with well explained information.
Kris Y.I have used this U-Haul dealer before, he was the only one in the city of Fredericton that would answer the phone, I will use this dealer and recommend him
Evan T.Amazing service. Above and beyond to make me feel welcomed and secure renting.
Andrew W.The truck was ready and served my purposes well.
Charles D.Thanks for service.
German B.I have a deposir made of $60,, i couldn't go back to get it so im waiting to get it by mail. Can u tcheck for me if its done, thanks ;) have a nice day.
Suzanne B.I was charged for 50km and only drove 17km. I am still waiting to be refunded for those kilometers.
Keylenmacinnis M.Overall the locations were easily accessible, the uhaul itself was generally clean. However there were a few items left behind from the previous renter (receipts, napkin, etc). Also, I was disappointed that I had to spend atleast $175 on gas for a 450km trip...
Ronald P.Owner/operator was very friendly, very competent and took great pride in his work!
Patrick Vincent J.Make sure the equipment I reserved months ago doesn't walk out the door with the customer ahead of me in line.
Thomas H.Too much to write!! Worst experience ever and the last!! You didn't follow through on your promises
CARL WAYNE F.Truck cab was very dirty. Service was very slow, it took almost one full to pick up our rental at 9am. There were 10 people in line and there was only one person was working at the location, the owner I think, which was surprising given that it was the last day of the month, April 30th in a university town with a lot of students moving in and out of appartements. The owner mentioned having to move approx 45 pieces of equipment, so he knew it was going to be a very busy day.
Gilles Michel L.I am very disappointed as I have been charged a $25 + tax cleaning fee as a result of “wet blanketsâ€. These became wet as a result of the rain over the weekend, something outside of my control. I'm assuming the blankets would be laundered after each use for hygiene reasons anyway, so why would I be charged to wash them on this occasion? Rain and therefore stuff getting wet is outside of my control, it would be the same as charging me for the truck getting wet in the rain?
Robert M.No complaints made moving very easy and painless.
John Campbell F.Manager was great. The lights on my trailer weren't working and he did some trouble shooting and suggested it might be some blown fuses on my SUV. I raced to a store and replaced the fuses and that solved the issue. Definitely recommend.
Michael S.Thanks Pat. You were my life saviour today.
lisa S.Helpful and friendly staff
Sylvain B.I got charged a clean-out fee on a vehicle that was completely cleaned out cab and back, it's much less a deposit when they steal it from you however they can
James V.I was grossly over charged based on am error on uhaul part to not correctly document the kms on the truck before my rental. I did get a refund but not to the full amount, they did not refund the taxes they took on top of the extreme over change
Nathan C.Everything was great!
Vanessa F.My reservation was for the 1073 Riverside Drive location. Upon arrival at my reservation time the place was closed. I couldn't get through to anyone at your call center. My daughter found the 96 Hodgson road location which I called. He had one unit that just came back which he rented me. This guy saved the day. If I need a rental again I would deal directly with the Hodgson road location.
Edward S.Very helpful showed us how to hook up the trailer and car..Great experience
John M.Very helpful
Jeff L.Parking area is full of pot holes. Need I say more?
Mona C.Not much, I've rented multiple units from this location and all different sizes. All ready to go and no hassle. Will be renting another truck in a few weeks.
Kori Joseph H.All good thanks
Robert M.Our move was a great help with our move. We ended up with having to keep the trip two extra days due to extended issues with our move. The staff was a great help and very aprreciated for all your patience. Thank you for your service.
Lori P.Excellent service! Only place I rent u-haul products! -Matt V
Matthew V.Super friendly and helpful staff, my wife and I use this location exclusively.
Warren B.Just Awesome service and very good prices. Thanks.
Jean Guy D.Great customer service!
stella C.I Needed to call road side assistance and it didn't work kept hanging up on you when calling. I'm not impressed for the $439 price tag plus over $150 in gas for the truck and not being able to get ahold of the roadside assistance. I'm one angry customer !
Courtney C.Great customer service! Friendly, clean and well organized.
Michelle B.Actually clean and maintain your trucks to some degree of industry standard for safety and cleanliness. The bumper was falling off my truck. There were cigarette butt's in the door handles and copyholder. The back was so dirty we had to sweep it before we loaded it. When I asked the guy about a "walkaround" of the vehicle and asked him about the bumper...etc, he said he'll just rip the bumper off and keep putting it out on the road. While driving the truck wouldn't shift out of second for the long gest time, and usually having to go well over the posted speed limit just to get it to change gears. The steering was so loose and had way to much play and unresponsiveness. Again when I mentioned this to the guy,he seemed not to give a hoot whatsoever, and actually looked annoyed that I was even questioning and mentioning these safety issues. As far as I am concerned, that truck is a hazard on the road and should be maintained immediately.
mark G.Nothing keep doing what you're doing!!!!
Andy L.Some people may not like dogs... and music and exercise .... Should have it's own separate entrance
Barry P.You people are just the greediest scumbags. You snuck a $20 fee onto my bill because I didn't go online and mark my dolly as returned, despite the fact that it was in the back of the truck, exactly where I picked it up. No one informed me about such an absurd fee, and the fact that I'd have to go online to return a dolly when I just have to drop the truck in a parking lot is just ridiculous. This was on top of several other hidden fees that I narrowly avoided. I will absolutely go out of my way to tell people what an awful business you are - ESPECIALLY this location.
Joel C.The driver's side door needed an enormous amount of strength to fully close. The "airbag needs servicing" light was on the entire time, which was a little concerning. The rest of the experience was wonderful.
Scott Nathaniel V.Awful experience. Gentleman at Dynamic Trainning fantastic.
Donald M.The best place to rent U hauls from
ERIC C.It would be hard to improve on the great service that this location always offers. They are not the closest center to me, but I am happy to drive the extra distance because they usually have the item I need, and the service is always excellent.
Alex T.Ill always use this location because of knowledgeable staff.
Patrick O.If a customer is picking up several pieces of equipment they could call ahead to see if customer needed equipment hooked up. Ie: trailer to truck. Also even though we did the online check in there was a lot of in person interaction. With covid this should be kept to a minimum
Matthew W M.