Excellent location, extremely professional, prompt and courteous.
Conlan M
Customer Reviews for Dynamic Training Centre
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Price was reasonable! We had to keep it an extra couple days too and they gave us an excellent rate. Thank you!
Kenneth MU- haul at the top as usual. High quality service and unbearable price.
Vitaly Seasy pick up friendly staff
jordan bWhen you say you have a truck it should be there and I shouldn't have travei a hour and a half just to get a truck on that day. It cost us getting money back because I couldn't get the trailer I was supposed to get in Moncton to drop off in Toronto. The truck cost me almost the same for gad as it did to rent it
MELVIN JMy return process was convoluted and did not get solved when I returned the vehicle. I brought the vehicle back the same day it was picked up on, however, for whatever reason, the employee could not process the return that day. As my 24 hour period was up at 11am the next day, I called at 9:30 that morning to confirm the return of the vehicle. The person who answered the phone, who I believe to be the owner, Pat, initially would not give me his name stating "does it matter what my name is?". I broke the tension by responding, no, I suppose it doesn't, I just wanted to know if I was dealing with Nick, as I was the previous day. I explained to him the confusing return and how I did not have my returned vehicle email yet, and he said "well the longer you keep talking to me about this, the longer its going to take for you to get it, isn't it." Pat did give me his name at the end of the call when I asked again so I knew who I'd spoken with. Furthermore, this U-Haul location has signs on the wall that say if you do not sweep out the vehicle upon return, a $25 fee will be charged to the customer. During the pre-trip inspection of the vehicle, I noticed the vehicle had not been swept as there was still some debris from a previous customer. This tells me this location is either not verifying equipment is returned in an acceptable state, or they are charging a $25 fee and not sweeping the equipment themselves as a result. I would not recommend this location to anyone, as the owner is rude, unwilling to be helpful to customers, and creates confusion unnecessarily. Due to his actions, I will never return to this location.
Will GFantastic service provided. Highly recommended
DALE AI made a reservation for a trailer and wasn’t supposed to have it till 12pm the next day but upon picking up I was informed it was rented to someone else for 8 am the next morning and it needed to be back for them so we ended up drive hundreds of kilometres going and coming back in the night, that was as the only issue I had cause they confirmed my booking and then double booked the trailer, for the sake of not ruining my long weekend I didn’t argue but next time I will make sure to call and double check that I will have it for the time I want
JEFFREY CThis was my first experience with U-Haul, and unfortunately, it was extremely disappointing. I had reserved a 15-foot truck in Moncton for August 31st well in advance, but the reservation was abruptly cancelled. I was then told to pick up a truck in Fredericton instead. Understanding that it was a busy time of year, I agreed and drove to Fredericton. However, upon arrival, the pickup was cancelled again, and I was redirected to Saint John to take the truck. I requested the owner if there's anything else he could for us as we didn't want to drive to Saint John now. This situation was incredibly frustrating—like other customers, we had our own plans, and no compensation was offered for the fuel costs incurred during the multiple long drives, which weren’t caused by any mistake on our part. Despite all the hassle, the rental fee remained about the same, and I was even asked to return the truck to Fredericton, which made no sense. I ended up paying for gas for both my personal vehicle from Moncton to Fredericton and the rental truck back and forth between Moncton, Saint John, and Fredericton. After unloading our belongings in Saint John, I had to drive the truck back to Fredericton with a full tank just to return it which was not the initial plan as it was supposed to be a one way trip—adding more unnecessary cost and inconvenience. I would like to extend my sincere thanks to the owner of Fredericton location for his support and assistance during a really challenging situation. His willingness to step in and help us out made all the difference, and we truly appreciate his patience, flexibility, and understanding.
Gulshan KHelpful, friendly, easy to work with. Very impressed.
ADAM PGet another dog
Mike OService was prompt, helpful and friendly
Shawn OPicking up trailer was fast, easy and customer service was great.
Joshua JSuper friendly service in and out - easy online booking, and quick pick up and drop off. Absolutely wonderful!
COLLEEN FWorst u haul experience ever. They just want to charge extra fees by doing shady practices. I ended up returning in the same condition I got the truck in, yet charged a cleaning fee.
Yash PIt was all good no issues
RICHARD TPolite, friendly with great customer service.
Jennifer FVery flexible & great service
Clerans MThis guy is an independent broker, great service and very helpful.These guys usually out work the corporate guys in my opinion.
Randal MFor Head Office only, I and millions of other customers will not install your App on my phone. Every company on the planet wants you to install an app. Enough already. Too many apps. You should adjust your early return policy accordingly.
Dana CThe scheduling and support (explanation) was excellent -- hence my 5 star rating. However, on the Auto Transport trailer, the driver's side ratchet strap mechanism would not release after tightening. The metal bracket at the back that should disengage would not, unless I used a screwdriver to lever it back while using a long bar to pry the strap to loosen. Required 4 hands when I only had 2! However, I eventually was successful. Either the wear on the mechanism is too great and needs replacement, or it needs to be greased, lubricated. Ratchet mechanism aside, the Auto Transport trailer is very well designed for hauling a vehicle --- very smooth suspension over standard size road bumps, giving almost no sway; no trailer bounce; and no movement of carried vehicle.
BRIAN AGreat experience
Robin HGreat service
Adam RVery good customer service Always had what we needed Top notch
TONI KVery easy to precall, locate truck required to reserve, show up and give details and depart. Upon return, it was a smooth transaction. I do also know the app makes it even easier to get rent equipment.
Douglas WRude and racist staff! Very aggressive and taunting.
Ashkirat KAlways awesome service at this location
Adam RThe cargo van rented was a reasonably new vehicle with approximately 26 000km on it. Unfortunately, the air conditioning the van was not working. The day the vehicle was rented, outside temperatures were 26-29 degrees. It was used for an out-of-town drive making it unbearable in those temperatures without the use of AC.
Jennifer HExcellent customer service. Pat is great to deal with.
BEVERLY MUhaul trail was not remotely sealed. All of my contents got soaked in travel and I got charged a cleaning fee. The Uhaul was a mess because it was full of water as it leaks… it is not my responsibility to plug the holes in the Uhaul to keep it clean.
Ian CI booked a week in advance for a motorcycle trailer. Arrived to pick up the trailer an hour before closing on Thursday, as I was leaving the next morning at 5 AM. Only then did the person working there tell me I cannot take the motorcycle trailer as it was inoperative. The lights did not work. One would think they would verify this information with the reservation made a week in advance. Very disappointing as I was offered a standard trailer however, the tailgate does not come all the way down to the ground and had to make other arrangements last minute.
Mike BGreat spot
JAMES CTruck was a disaster thought it was going to break down , steering was very loose , also filled truck up before I dropped off with more gas in it then when we left and was still charged for gas . Not impressed .
PAMELA HThe guys at hodgeson road were awesome
gregg cNothing
Catherine PStaff is knowledgeable and friendly. The entire experience was stress free and very easy.
LESLIE BHe will guide you back to a trailer, hook it up for you, help test the trailer lights. Great service.
Ryan SClean truck smelled Have equipment where customers want to pick up. It is a complete waste of of time for the customer to have to run around and pick up equipment and the ex cost and time to the customer who are on a time limit.
MICHAEL BWebsite up to date as mentioned above. Said it was closed that day, but was open. Have an easier check in process where the attendant helps the user through the process. Do not have the user standing out in the parking lot struggling to get the app or process to work. Assist them. Attendant was friendly and helpful once i engaged with them to ask for assistance. If i had not gone inside, I would have not known and just dropped the keys in the box (no indications that they were open at all).
Steven JVery convenient and staff awesome
TONI KAlways go there,good people
JUDE ROverall, no complaints at all! The pick up process and smooth! The gentleman in the front desk was really helpful and friendly. The drop box also reduced the stress of rushing and made it safe for drop off.
Andrea EPat runs a great operation.Always friendly and professional.
Stephen DLuckily, my drop off experience was wonderful. The guys there even helped me back the trailer into the spot they wanted the trailer parked and easily removed the trailer from my truck. I would absolutely recommend this location to anyone, they were friendly and helpful!
Tanya MBitter Experience: I was charged an unreasonable amount of over $25 plus tax for cleaning, despite the fact that the back surface of the van was unclean when I picked it up. I only transported a sofa (see attached picture) using this van. It feels like they are scamming customers. Additionally, the behavior of the employee, Brad, was very unprofessional. I will not rent any vehicle from this dealer in the future. Note: Check the Google reviews; this dealer has treated other customers similarly.
Md TService is great Pat is very helpful and resourceful. Had the special adapter for my tailor lights connection on had.
Siegfried MIt was a great experience. Nothing to improve
Michael UThe truck was extremely dirty with mud everywhere. I originally booked the truck for Brookside Dr in Fredericton and I had to pick it up in an another location far from home . The gas gauge was below half.
Mary AThey were so helpful. I went to the wrong pic up but hey made everything work out. Pat was very professional.
Quinn COwner and staff were very helpful and helped me select the proper truck size for my task. Greatly appreciated
Matthew TPaid double what was quoted.
Raymond LVery poor experience.
Prashant VFriendly and helpful staff. The guy even helped me to dig the trailer out. It's not my first time that I rent a U-Haul trailer and it's not the last one for sure.
Eli T