Customer Reviews for Dyson Store
(U-Haul Neighborhood Dealer)

93 reviews

13706 Brandywine Rd   Brandywine, MD 20613

(301) 579-4385

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(301) 579-4385

13706 Brandywine Rd
Brandywine, MD 20613

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 9 am - 4 pm
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
2.0

I had to do the entire hookup my self with no help from the store. They even came out of the store to check the equipment. I'll never choose this location again.

Jerry P. 
Rating:
3.0

Although the manager assisted me with my paper work and payment he wasn't able to help me hook up my car to the tow dolly which resulted in me having to drive to another location. I wish this was made aware to me prior to arriving at this location because the customer service rep confirmed with me that this would be taken care of.

bethany W. 
Rating:
3.0

Have all the equipment available when customer arrives. The move took additional time and Uhaul made me pay for it. Moving essentials are important too. Please do better.

Maxwell G. 
Rating:
3.0

Customer did not leave a comment.

Linda Y. 
Rating:
1.0

Hidden place. Not very easy to find. Need more signs. Truck was very dirty. Had soda cans under passenger seats. Ashes in the ash tray. Seats had sticky liquid.

mouhcine L. 
Rating:
3.0

Customer did not leave a comment.

Robert B. 
Rating:
2.0

Dealer not suitable. Convenience store with little or no ability to support customer.

Gregory P. 
Rating:
1.0

I tried to rent a u-haul Vehicle transport paid for the got to the location it was NOT there. they rescheduled for the next day at another location...went there no transport there either. had to take a dolly witch I did not want. the dolly was missing one of the chains hook the straps were bad buy I was desperate so I took it. so as now my credit card was charged 3 times. they say it will be refunded all but the tow dolly. I'm angered and will never use U-haul again and will be telling all of my friends. At this piont the only thing u-haul could and SHOULD is refund all my money...Tow days of running around and never getting what I ordered and paid 3 times is horrible customer service. Vernon Thoren 240 508 3070

Vernon T. 
Rating:
2.0

Location did not have adequate staff to explain the usage of the equipment.

Ronald W. 
Rating:
3.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Karen D. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
1.0

Keep your promises. Uhaul broke numerous promises to us including: to install a trailer hitch, to have a 5x8 trailer available, our being able to pick up a trailer at a certain location, hooking up the trailer for us.

Jon M. 
Rating:
3.0

Stop advertising locations as 24/7 that are not. This one is definitely not. Had to wait until 8am before app would let me start pick up then still had to go to counter for key at pick up and there's no drop box at drop off as app instructs.

Tony M. 
Rating:
5.0

Great service and check out and check in process was easy.

Sean P. 
Rating:
5.0

Customer did not leave a comment.

Gilbert D. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

The place I pick up the truck from was very nice.

tanya yvonne M. 
Rating:
4.0

Customer did not leave a comment.

DELORIS R. 
Rating:
2.0

App needs work

Dontae A. 
Rating:
2.0

Customer did not leave a comment.

Kizzy C. 
Rating:
2.0

Initially since it was lunch rush for them (this is a liquor, restaurant, lottery, Western Union, Uhaul and convenience store all in one) they were extremely short on proper customer service (very quick tempered and inconsiderate). They didn't have my truck as promised and gave me a number to call. In fact they told me my res was scheduled for Wednesday & that's why my truck wasn't there. That was a COMPLETE LIE. When I proved my res was for today that's when he said I have no res you gotta go to another place to get a truck if you want it today. I asked, who will give me the $50 res fee because my vehicle wasn't there as promised. He said call the number and ask them. I called, the customer service rep was cordial. She saw that it was a larger truck there so she told me to go tell them she was switching the res. at no additional price. I DID NOT agree to switch my $50 in lieu of another truck. I told her I'll go somewhere else. She said no I'm switching it now so I wouldn't have to go elsewhere. Well, no one ever walked us outside to do a walk around. He said,”It's ok. I know it's ok because I checked it in when it came. It's in good condition nothing wrong”. Well, that was ANOTHER LIE. When you guys sent a link to my cell to check the truck out it was as if the pictures on the link were of another truck. I took so many replacement pictures and could have taken more but it only left room for 1 pic. per area. The inside of the back had trash from previous rental (little baggie with a STRONG POSSIBILITY of unauthorized drug residue. The bag on the wall for the pads were empty & crumbled/slightly torn (not sure if it was supposed to be) but I didn't need them. Also one of the wooden bumper slacks was hanging down. The inside of the cabin was filthy with mud on the floor and black and mild cigar paper wraps in the passenger seat with the smell of cigarette smoke (which I'm an asthmatic so I literally had to keep my mask on the ENTIRE 4-5 hrs). It is clear that nothing was swept in the back or sanitized in the cabin. I've been a customer of Uhaul for years and never experienced ANYTHING like this before. On a good note: Jay was helpful upon our return. Between a major accident and my return time being right in rush hour (not to mention how long it took me to get the truck and inspect it (and somewhat clean it out just for me to be comfortable in the cabin), Jay allowed me the extra 30 min or so grace period. Instead of anyone coming out he told me to take a picture of the gas and mileage so I doubt if the vehicle was checked at all. He charged me something a bit higher than quoted because of my mileage I suppose but I told him I spent extra money to fill it up. He asked me why did I do that because he can't reduce the price. I was like...ok because I assumed I was going to get my $50 returned from the promised res. that wasn't accurate & how horrible the truck was (appearance) but to no credit was given. I was exhausted from the day. I was a little afraid to complain any further from their prior short temper plus they had access to my credit card & personal info. I thought it would be best to leave. I will think twice about using Uhaul again especially if it's not from an actual Uhaul building (unfortunately we don't have too many close by because most of them are just authorized dealers). If I ran a Uhaul franchise I would give my customers the best customer care possible. Each vehicle would at least be sanitized/disinfected especially for people like me who have phobias (germs) or health issues (not to mention COVID). I don't know, I guess for me the little things matter. Thanks for sending this survey link so that I could adequately express my experience.

Ernest B. 
Rating:
1.0

This guy is the world's worst guy! I called the police due to him being rude ignorant an disrespectful. I didn't steal your trailer hitch I returned it as agreed upon. Please refund the extra charge he charged me!

PATRICIA T. 
Rating:
5.0

It was as easy as 123..

LAIDLOW L. 
Rating:
1.0

The person representing Dyson Store/U-haul rental was rude, and untruthful about almost everything from the due back time of the 24hr rental, to his name and who the manager/owner of the store was. The same person wore a mask around his neck (not covering his mouth and nose) and when I brought COVID to his attention he replied "I don't care!" This same individual proceeded to call the police on me, not once but twice for no apparent reason. If lives matter to Uhaul-- not just Black lives, then this person should not be permitted to represent the Uhaul brand. I have rented from Uhaul (never from this location before), quite a few times over my lifetime and have never experienced the lack of professionalism, and disrespect which I have at Dyson Store. There is so much more that I have not included for the sake of time, however I did make a video and have evidence of these occurrences. I contacted the Uhaul regional representative who has not yet contacted me-- its been more than a week as I complete this customer survey. I hope Uhaul is not in agreement with the Dyson Store business/customer model and they seriously consider who is permitted to represent their brand. As convenient as the Dyson Store was to my residence, I would NOT use or recommend them ever again!

SHAWN B. 
Rating:
5.0

Customer did not leave a comment.

john B. 
Rating:
3.0

Truck was dirty Smoke was terrible Truck still had cigarette butts in ash tray very dirty

Maria W. 
Rating:
2.0

Location didn't have the furniture dolly or blankets I reserved. Owner didn't walk me through anything. Just handed be the keys and told me the truck was out back. Floorboards were muddy and the windshield was dangerously dirty. Previous renter left something in the back of the truck that I returned.

Christopher L. 
Rating:
3.0

Customer did not leave a comment.

linda T. 
Rating:
5.0

Customer did not leave a comment.

Ashley T. 
Rating:
4.0

The only problem I had with the U-Haul service was I didn't get my military discount the manager said I have to get it from the company. Please help.

Tony S. 
Rating:
5.0

Customer did not leave a comment.

Francis K. 
Rating:
5.0

The customer service was second to none.

Tagel N. 
Rating:
3.0

Customer did not leave a comment.

Alison L. 
Rating:
5.0

Customer did not leave a comment.

Carlos Armando S. 
Rating:
3.0

The location was fine but it didn't have the things I had reserved on-line and needed for my move. Of 4 dozen furniture blankets I reserved they happened to have 6. I had to call all over the city to find a furniture dolly and ended up driving another 15 miles to get one. Uhaul service was not what was advertised.

Kristopher M. 
Rating:
5.0

Customer did not leave a comment.

Patrick F. 
Rating:
5.0

Customer did not leave a comment.

JAZMINE LEQUEA M. 
Rating:
4.0

They do not have no equipment to rent. The service guy never showed us where the equipment was located gave me an eqipment number and told me out back. Customer service was not acceptable.

LaJuan W. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
4.0

Customer service had the wrong return location. When I called the agent was rude. She changed the location then hung up. I didn't even know if she changed it until I asked inside the store. I dont feel comfortable calling again. Probably go with a different company next time

Zakiya T. 
Rating:
3.0

Needs better signage so people know exactly where that drop off site is. Wasn't sure where to park the truck until I went inside.

laura T. 
Rating:
3.0

Customer did not leave a comment.

Monica H. 
Rating:
4.0

Do not send a text changing the location of the drop off after the drop off location was predetermined.

Samuel L. 
Rating:
4.0

The truck recommended to us was too small and the location was very difficult to get out of - the traffic was terrible. The gentleman who assisted us however was very nice and very professional.

kathryn S. 
Rating:
3.0

The truck was NOT at the location on the reservation. I had to call UHaul and they took a while to find the truck and sent us to a different location. This delayed our pickup by at least 1 hour and was very inconvenient. We will not use UHaul again.

JAMES C. 
Rating:
1.0

This operator or rental clerk was VERY RUDE, ARROGANT AND UNPROFESSIONAL. As a matter of fact I WILL NOT BE RECOMMENDING TO ANYONE AND WOULD NOT USE THIS OPERATOR AGAIN. HE WAS THREATENING TO OVERCHARGE ME. I AM GOING TO TELL FRIENDS AND FAMILY NOT TO USE THIS OPERATOR. I AM ALSO GOING TO REVIEW THE CHARGES MADE TO MY CREDIT CARD.

ERIC W. 
Rating:
1.0

The way have been treated was utterly ridiculous!!! I'm calling corporate and I'm writing a letter! The man at the U-Haul place on stain road got in my face and put his hand in my face. I have never been treated like that in my life, like a dog!! I will be reported him and this company

Alicia H. 
Rating:
1.0

I rented the U-Haul yesterday from this location. I got in the trucked looked at the gas and mileage but didn't think to check the paperwork to insure that it was imputed the correct way. Once I got a chance to look at the paperwork, I noticed that the person shorted the mileage by 10 mine based on what the vehicle said. When I went to return the truck this morning, I stated that there was some confusion with the amount of miles and Mr. Harry Patel stated that the system controlled the amount of miles and there was nothing he could do. As a customer, I feel that I was take advantage of and will not recommend or use your company again. I will also make sure to add a review to Yelp, and all other review sites. The cUstomer service in Dyson store is poor.

aubrey C. 
Rating:
1.0

I am extremists dissatisfied with my experience wih UHaul and have not been able to contact a customer service representative.

Gregory S. 
Rating:
3.0

Customer did not leave a comment.

DONTE H. 
Rating:
2.0

Customer did not leave a comment.

Emily P. 
Rating:
5.0

Customer did not leave a comment.

chacie S. 
Rating:
4.0

Customer did not leave a comment.

Wendy G. 
Rating:
2.0

Radio didn't work and the 19.99 truck didn't but the other truth he charged me 29.99 when the sign in the truck said 19.99

RONALD C. 
Rating:
4.0

This is a small location. Nothing really wrong but not a place to drop off a big trailer or truck. I would go to a regular U-Haul location for a large truck or trailer drop off. This was a corner store.

Geoffrey L. 
Rating:
3.0

very hard intersection to maneuver, no signage telling me that I was in correct location...

Theresa K. 
Rating:
4.0

Drop off at a liquor store

del B. 
Rating:
1.0

The overall experience with Uhual was a total disaster. I book a reservation for a 10' truck online and was given a confirmation. When I arrived to the location I was told my reservation was cancelled and the store representatives couldn't tell me why. I was then given the phone number to Uhual traffic and the representative reserved me another truck 15+ miles away. I then asked if I could return the vehicle closer to my location and was told I would have to pay a fee. I am highly disappointed in the service I received from Uhual. I don't think you should be given a confirmation if there is no truck available at the time and location you choose.

Regenia D. 
Rating:
5.0

Very friendly...great service.. Many thanx

joseph S. 
Rating:
3.0

N/A

troy S. 
Rating:
1.0

My father went to pick up a trailer that I'd reserved for my move. He had difficulty with the hitch, he felt it was defective and possibly unsafe. After telling the owners, they refused to remedy the situation to his satisfaction. They did not help him attach the trailer (he is 79 yrs old), nor did they void the contract as he asked them to do. A few days later when my cable internet was connected, I discovered an email from UHaul indicating that his American Express had been charged for the rental. I forwarded the email to him and told him to call the UHaul national toll free number and complain.

Courtlan M. 
Rating:
5.0

Excellent customer service and clean inside the store. Looks a little disenfranchised from the outside but good CS makes the difference.

candace B. 
Rating:
1.0

Customer did not leave a comment.

Mary L. 
Rating:
3.0

Close, convenient.

Nick B. 
Rating:
3.0

Always very nice with good customer service

Nick B. 
Rating:
5.0

Customer did not leave a comment.

OWEN P. 
Rating:
3.0

See above.

Diana L. 
Rating:
3.0

You go visit this store and not just sit behind your desk and read this. Then you can judge for yourself if any decent human will feel comfortable to business in such an environment.

leon K. 
Rating:
2.0

This is a variety store and not clearly marked with any U-Haul identification inside or out but location was convenient.

CHIQUITA J. 
Rating:
2.0

this location does too many things and only has 1 person working the store.

allen F. 
Rating:
1.0

The owner of the Store was very unprofessional using vulgarity, yelling, not wanting to assist me in connecting trailer or inspection of equipment. This was the worst experience I could imagine. He was more willing to help lottery customers than assist me with the rental, making me wait for other customers even though I was there first, because he didn't have any other help in the store. AGAIN VERY UNCOMFORTABLE SITUATION. I WILL NEVER RETURN TO HIS ESTABLISHMENT EVER .

MARVIN R. 
Rating:
3.0

Have a rest room for the customers to use.

veronica G. 
Rating:
1.0

Customer did not leave a comment.

Tracy C. 
Rating:
5.0

Customer did not leave a comment.

tony P. 
Rating:
1.0

Customer did not leave a comment.

Marvin R. 
Rating:
4.0

Customer did not leave a comment.

KARL B. 
Rating:
3.0

Dyson Store was not my originally requested pick-up location; It was approximately 6.6 miles further than my requested pick-up location. Armory Rd Self Storage was not my originally requested drop-off location; It was approximately 3.6 miles further than my requested drop-off location. Had my originally requested pick-up and drop-off locations been honored, I would have been at or under my allotted mileage and more than likely not responsible for the extra mileage charge.

Greg K. 
Rating:
5.0

Customer did not leave a comment.

Shirley M. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Besides the truck smelling of cigarette smoke, everything else was outstanding.

JESSE D. 
Rating:
4.0

The guys over at Dyson Store were very understanding. I had to keep the truck for 2 additional days. No problems at all. Thanks

Robert G. 
Rating:
3.0

Re-pave the parking lot.

Pamela L. 
Rating:
1.0

Customer did not leave a comment.

Tracy R. 
Rating:
3.0

This location was very convenient. The rep was helpful.

Patrick K. 
Rating:
2.0

Back was filthy. Blankets everywhere..inside was filthy as well..horrible

DANIEL W. 
Rating:
3.0

My problem was not with the location but with customer service. My order was placed online and customer service waited until the day before my move to say they could not complete my request. My family is moving a 5 be house to Ga. We were told we could pick up a truck from the other side of Md. That would not have been a problem if our vehicle was not already in Ga. To make matters worse the order was canceled by me initially but I called to reinstate it twice and my husband called once. Two out of the three times someone canceled it. In the end we were stuck with two 14' trucks that can't hold all of our belongings.

TYRONETTA L. 
Rating:
2.0

Get your system together at this location. The laptop that the staff member was using wouldn't connect. But seriously, what made me more nervous was that they guy was putting my credit card information onto what looked like a personal laptop. Additionally, when it didn't work he was going to give my credit card info to his "manager" over the phone. I paid in cash. There was no way for me to review my estimate and charges before he printed the rental agreement and the gentleman had to do the reservation over the phone, so that if there was something wrong he would have had to call again and have it corrected. Additionally, nobody came out to check the truck before I left and I noticed once I was down the road about a mile that there was only 3/8 of a tank of fuel in the truck (not half a tank as I was told), yet I was expected to give it back with half a tank. This location is too busy to only have one staff member serving the shop AND the U-Haul location.

JEFFREY F. 
Rating:
3.0

Customer did not leave a comment.

Henry J. 
Rating:
4.0

Customer did not leave a comment.

BRIAN W. 
Rating:
3.0

Customer did not leave a comment.

johnna L. 
Rating:
5.0

Customer did not leave a comment.

ANGEL M. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top