Customer Reviews for Dyson Store
(U-Haul Neighborhood Dealer)

Rating:

5.0

Thanks for great service

Rating:

1.0

I was unfairly overcharged for the mileage as the internet quoted me one price then at the end of the truck usage I was quoted a different price.

Rating:

3.0

The owner needs to come outside and greet the customer. Not talk them threw how to drop off equipment over the phone.

Rating:

5.0

I just dropped off at that Dyson location no contact with anyone. Just let him know I dropped it off.

Rating:

3.0

The technician was very helpful. The parking lot where the equipment is located was not organized. On a positive note the this is the first time that I rented a car hauler that I had functional tie down.

Rating:

1.0

Feel like I was overcharged for the services

Rating:

1.0

Vehicles at this location was not clean or well maintained, when we arrived we had to clean the Vehicle, the cabin was dirty had food and trash left in vehicle, then we noticed the low tire pressure sign was on, asked to switch to another vehicle, the next vehicle given was even worse, disgusting inside we attempted to clean it as well but it reeked of a nasty foul order that i could not stomach, I ended up just keeping the 1st vehicle despite the tire issues. The clerk at the location offered no other solution and seemed unbothered . I was not satisfied and would not be using this service again

Rating:

3.0

The truck had garbage in it and the roof leaked into the trailer. The you're pressure sensor is broken and the window roll up/down lever is broken.

Rating:

3.0

No.

Rating:

4.0

Everything went well

Rating:

4.0

Females come to rent trucks eould be nixe if dolly where on the trucks and if you offer blankets for some itemd

Rating:

3.0

Every thing went good

Rating:

5.0

Wish I had some help to get this hooked up to my truck but other then that everything went ok. I would use then again.

Rating:

4.0

No furniture pads were available (had ordered a dozen).

Rating:

3.0

Clean rented equipment

Rating:

1.0

customer service was terrible and they scammed me

Rating:

5.0

I rented a 15” truck at this location on U-Haul website but that size wasn’t available. I had to rent a bigger truck and pay more than what I expected.

Rating:

3.0

The area where the U-Haul trucks are parked does not present well.

Rating:

3.0

I have no issue with the location but I am disappointed in how my rental was modified by U Haul. I reserved a truck and a specific trailer almost 3 weeks prior to my rental at a large location close to my home the day before my rental I was advised that the location had been moved, this added 54 miles to my trip and made me run well over my original mileage. Then when I get to the location the do not have a motorcycle trailer but just a flat bed with no loading gate. The gentleman at the facility was friendly and tried to be helpful but now I had to purchase ramps on my trip as well which also added additional expenses to my day. When we returned that evening to drop the truck and trailer off, the perfect trailer was sitting there that must have been checked out earlier. My frustration is not with the location but with how this rental was handled and how much more my day ended up costing me, more than double the original projected costs. This was a critical pickup for me and I was stuck dealing with all the issues on the stressful move day, it was not an ideal situation but at least we made it work.

Rating:

5.0

The check in was very quick at the location of pick-up. Everything was clearly defined and the drop-off was quick with no hidden charges or surprises.

Rating:

5.0

I scheduled a truck early in the morning I got there was in the store no less than 5 minutes and I was on my way same thing when it returned it

Rating:

5.0

Good service

Rating:

3.0

quick and easy pick up and drop off. no hassles

Rating:

2.0

Location was very sketchy, trash, alcohol bottles and beer cans in parking lot.

Rating:

5.0

Experience is always great and Tabby have the cleanest trucks around!

Rating:

4.0

Rental process was simple Equipment was available

Rating:

3.0

Make sure the truck has a least 1/4 gallon of gas.

Rating:

5.0

Pleased

Rating:

5.0

Fast and convenient, excellent service

Rating:

3.0

Because it’s a store for other things we had to wait until he finished cashing other customers

Rating:

5.0

Great service

Rating:

3.0

Area where trailer was stored was very cluttered. I had to move other trailer to have a path to get out with my rental.

Rating:

5.0

Thank you for your service!

Rating:

5.0

Everything was fine

Rating:

5.0

This was my third time using this location. Trucks are ready and available and Nick Is always professional and courteous.

Rating:

5.0

Great customer service thanks again Nate!

Rating:

1.0

This entire experience was a fiasco and quite scary. Some history: 1. I had made a reservation for a trailer ) and was given a location location and made arrangements to go to that location after traveling by train from Florida to DC. 2. when I called to get directions and let them know I was coming, they said they did not have the trailer and that I needed to go to another location which turned out to be a convenience store without any packaging materials, tie downs, etc, which I had said I needed. 3. The inexperience almost resulted in tragedy. I had previously spend $820 to get a hitch attached to my car so I could rent a trailer. One of the personnel attached the trailer to the hitch and ss we were pulling out on the highway, we heard a crash, the cause of which was that the trailer had become disengaged from the hitch. 4. Although we were quite shaken, we fortunately had not entered the highway, so walked back to the office to explain. An employee went back to reattach the trailer to the hitch. He said all was good. 5. We tested this and again, the hitch was not securely attached. We became quite fearful and afraid to proceed and because we had a committment for a pick up and needed to travel over 300 miles, and felt that we were in a dangerous situation, we decided to rent a truck instead of the trailer, which was over $400. 6. In addition, here was a snowstorm and found that the windshield washer on the vehicle was empty which dramatically impacted our visibility, created an unsafe driving situation. All in all, this was one of the scariest, potentially dangerous and frustrating experiences we've recently had. I

Rating:

1.0

Outside of store very dirty my truck made alot of noise. They over charged me, the wait was long. It is too many things in one, you should pick another location.

Rating:

3.0

Make sure that the locations can get through to your website for the check in. We were there 1 hour while the store manager tried to get us checked in. I called U-Haul and was on hold for 30 minutes and then disconnected. I asked for some type of compensation or discount and never got a response. Overall it was a bad experience 👎🏼

Rating:

5.0

The best place to rent nice people thanks

Rating:

5.0

Lots of trucks here! Courteous and helpful. Little cell service here, for self service return. There was a convenience store employee inside who completed the return. Very helpful and courteous! Thanks!

Rating:

1.0

Employee was on a personal call the whole time he did not take me outside and show me where the truck was located and when I told him the seat didn't work he looked annoyed. Finally helped me get it to work but again just looked annoyed and walked away.

Rating:

3.0

I’ve rented from this location multiple times, another larger truck just a couple days before this van, and have never had a problem like this. The cargo van was disgusting, dirty and smelled of urine. I had to leave the windows and doors open and let it air out an entire day before I could use it to put my stuff in. The mileage, gas and pictures were all inaccurate. It showed a clean van inside with no damage outside but the van had damage and was not cleaned at all. I didn’t have time to try to exchange for another when I picked it up because there weren’t others on site I thought it would be a quick trip but the smell ended up being so rancid I couldn’t just put my stuff inside. Very disappointing that there was not a check done by the location prior to me picking it up because they would’ve seen that it had cleaning that needed to be addressed prior to another rental pick up. Hoping this was just a one time thing and that I can still continue to use this location as it’s the most convenient to me but if it happens again I will no longer rent from here.

Rating:

5.0

The representative was very knowledgeable and compelted the required pick up process easily. Upon return, a different representative was quick and explained all details. Nice location and great staff.

Rating:

3.0

Need to have a bigger sign on the premises. It's easy to miss. It's jumbled in with the convenience store sign that is just above the entrance to the store.

Rating:

5.0

Have cleaning supplies inside the vehicles (e.g., antibacterial wipes, Lysol, hand sanatizer, air freshener, paper towels, etc.)

Rating:

2.0

Difficult to get in and out of. Very little parking. Customers of the convenience store and delivery vehicles constantly block in the entire fleet of U-Haul trucks by parking in the only way in or out of the parking area. I was stuck for 20 minutes waiting to get out. The parking area for the trucks is riddled with massive amounts of trash. The truck I rented got a check engine light and started running poorly halfway through my move.

Rating:

5.0

Level the ground in the trailer drop-off area. It's so uneven and bumpy that it can be hard o get the trailer on or off the vehicle's hitch.

Rating:

5.0

The in-processing and return were quick and efficient. I recommend the Dyson Store for U-Haul rentals.

Rating:

5.0

Being able to go online to reserve a truck and equipment was easy and convenient.