Very bad experience No picture to indicate where the black box is. Can’t reach the service by phone. And the chat wasn’t responding either. I lost 30 min !
Naresh Popat
Customer Reviews for ENE Auto Vente Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have snow and ice removed, do not ask the customer to do it , took me almost half an hour. Canadian winters are cold, but be professional and go check the truck with the customer before and after instead of telling them to take pictures. Do not do the return documentation by yourself after the customer left mentioning he didn’t fill up the tank full, when he has pictures he did fill the tank full.
Christopher QuemenerIt has been 3 times that I rent a truck at this location and each time, I was not able to return the truck within the mobile application without a bug or problem…
Eric MenardCharged 20$ more than initial estimated price
Hemchand KilariThe employee was very rude and unhelpful in explaining and treated me very poorly and disrespectfully when delivering the car
AHMED AHMEDThe old man who receved and served me is vey good person. I liked the way he treats clients. his realy nice
ALEXIS NITUNGApour moins de 45min, la facturation na pas de sens
EDDY BERLINyour mobile app doesn't work no-one replied by phone to the customer we couldn't get the van we booked we had extra-charge for the petrol while we put the level of petrol as the same level as before
nicolas wlodarczykI had issues with the uhaul app, so had to go in the office. The owners of this location were extremely helpful and friendly and had everything I had ordered.
Annielee Hopkins-SomervillePerfect service, convenient, and easy to access. Thank you for good experience.
Ihab HannaUhaul was ready and clean but it was long and slow to get the keys.
Cassandra FarranPour cette place il faut que les vhs soient proches du bureau pour faciliter la connexion avec le système informatique
Rachid RbihyNot satisfied with mobile check up it took me 30 min.
Jay RandhawaMy entire pickup process lasted 30 minutes, way too long.
Philippe HabeichiPoor service, poor quality. The cars are parked quite far from the pickup spot. I got charged 60$ more than the price advertised on your website even though I didn’t exceed the kilometers. It was very hard to find, I lost a lot of time doing so. What happened to U-Haul?!??!!
ilyes belhamriSome more heads up as to where the keys are since they are far from the trucks themselves.
Yordan Radevhe is disrespectful
yvan yambaI use a truck 7 miles and they charge me 31 $ . Big scam this compsny . Never again
issam ben ameurExpensive
Houssein Olivier NasrallahYou are the best
ABDULLHAFED AL KAMILMy recent experience with Uhaul has left me extremely disappointed and frustrated. The truck they provided us with was incredibly old and emitted smoke throughout the entire rental period. It was not only inconvenient but also a major safety concern. To make matters worse, upon returning the truck, I was charged a whopping $80 for fuel, despite the business owner assuring me that I could bring it back at the same level it was rented. This unexpected charge felt like a complete betrayal of trust. Furthermore, it seems that Uhaul has a penchant for applying hidden fees. These undisclosed charges only served to add insult to injury and left me feeling like I had been taken advantage of. Overall, my experience with Uhaul was nothing short of a nightmare. I would strongly advise others to think twice before choosing this company for their moving needs. The old and smoke-filled truck, the deceptive fuel charge, and the hidden fees have left me feeling like my hard-earned money was stolen.
Mehdi BakkariOffice was filled with either cigarette or incense smoke and was not clean. There were piles of junk everywhere. Was initially charged for insurance even though I declined when I reserved. I was then pressured to take it. Then when I returned I was verbally told a total that still had the insurance on it and the rep made an excuse that it was a charge for not having cleaned the vehicle and that I needed to specify everything that was wrong with the vehicle when I picked it up.
Ho-Kuo ChanParking is a bit limited at this location.
Samir KhireThe assistance was not very helpful, but the equipment was perfect 👌 thank you for all
nabila esrhyerVery good
Rami ZaghmoutWay expensive
zeiad shaarawyService was excellent, I will recommend my friends or anyone , to U-Haul , very satisfied
LIONEL WILSONArrived for my pick up time and the seller repeating that i need to wait but the vehicule is parked 5min from garage, i finally pick it up 35 minutes late, the seller has 0.001/100 of Customer service and communication skills, he speaks like we work for him and don't care about your time or if you have an appointment for something, plus of that he's a scammer i refueled the vehicule like it was but charged me 13$ gas even when I showed him a picture of fuel gauge before the vehicle use and when i began losing control and speak loud he say i don't care call the company, he gives a really really bad image about the company, i will never ever return to this location or recommand it for someone
Riyadh RedjradjHave requested a 10' cabin truck but this truck was buried in snow. A 15' cabin truck has been provided instead at the same price of the 10' cabin truck but was more costly for the gas.
Etienne TetuThe buggy was not cleaned when handed and it made the truck dirty inside and all my equipment been dirty because of that issue. The rest was ok
cassandra meunierMy reservation for the 24h service was cancelled without any notice and this caused my whole plans to be changed and i had to pay 100$ extra to the people whi were helping menwith moving. Also, I had to go pick the truck at another shop that was 30mn axay whilenthe one i booked was just 10mn away from my place. The oberall process ´eed to be reviewed as well as there are too many unknown informations before you can get the keys to your vehicle.
Malick DieneTerrible customer service, had to wait 15 minutes to pickup the truck and no staff was available for drop-off (we waited 10 more minutes before he showed up). We also had to argue about the gas level and I was suppose to receive a 5-10$ rebate that I never got. All in all terrible experience.
Renaud BissonnetteI chose to the over counter service, and they rep called me and pushed me to do it online because his main business is to sell/repair cars. He said that 99% of people do it online and I should do the same. If that was the case, you should not offer the over the counter service and just have one option at the time of booking. In addition, at the time of booking I specifically said that I did not want any insurance. However the rep never asked me anything about it and still charged me a 18$ fee for without properly questioning me. I would never deal with this local toon again.
Vinh Van LaIt was not easy to find the location, I recommend using a big u-haul sign to help customer to find this place easily
Ahmed Mohamed ShamseldinHello truck was fine but the place was quite shady. The garage owner did not inspect the truck before or after with us. The bag of blanket was also torn and looked overused.
David PhungLe monsier etait impolis et voulais un surplus sans raison, j ai mis l essence plus que j ai consomé avec des phoen preuve Arrogant et complètement non respectueux Mauvaises intentions dès le début de la location
Kamel NahnahIs very expensive, I pay more $39 and I don't no for what, call and tell me is for gas, I say is full and and coming before
JAVIER ALBERTOthe gentleman was very nice to me and took the trouble to explain the procedure to me since I was renting a truck for the first time.
Hélène RichardSafety protection plan was added even though I chose not to when reserved the truck online. Yes, the owner/manager confirmed with me orally together with other costs before added it to the bill, it’s still inappropriate as I already waived it when reserved and checked in.
Yanchen LuEasy pickup and drop off. Nice worker
Donel MacintoshIt was a dump! The exterior looks like an abandoned lot, garbage everywhere. Inside looks like a hoarder lives there. Super unprofessional. The person who served me was competent however took 10 minutes to find the keys that were on the desk. It felt awful to be in a place like that, especially since you had no available trucks 3 minutes from my home. I have a picture of the outside if you want to see it.
Nancy BelandThanks for the men at 12040 laurentienne ville Saint-Laurent Montréal.
LAMIA BOUFADENEI will say nothing everything was excellent good service
Rafael ZapataGreat services: Dave the manager store! The truck is clean and the condition is perfect. I would highly recommend this company to everybody. Great truck, great people, great price. Excellent service!! Excellent experience. Keep up the great service! Thank you!
Kim Dinh HuynhThere was a18$ charge CDW, that I did not ask or consent to. The customer service was below par. I have email to signify my opposition to the charge and ask that the amount be credited to my card. Will oppose payment to my credit card company if necessary
Alfred GagnéFinal bill was not clear
TIJO THOMASCustomer service was very poor. The guy on the desk doesn’t know how to talk with the clients. Another thing he send us two different locations to pick the truck we were waiting for an hour then he called us and send another location. Then he’s saying like it was our mistake I mean seriously you mailed us the location to pick the truck and we went their and there was no one and after call sending us another location and shouting on us really great thing. Will never like to use your service thanks alot for your experience.
Ravinder SinghToday I was treated badly by one of your employees, he told me "I don't have time to talk to you", he was yelling and he overcharged me for the cost of fuel even though I told him to explain to me how he calculated the cost of the used fuel but he answered me rudely and I am very disappointed with the treatment of his employees, it all happened in Saint Laurent, Quebec Montreal
Jaime KooVery good price too
Karamjit SinghThe location is a disaster. No space as cars from Adjoined mechanic garage are parked all over the lot. Representative not very knowledgeable or attentive. Caused us a lot of wasted time and money waiting around.
John milchemle service etait bon .
abdelhakim gadouche- The truck I ordered not available. - the man working didn't use the order I did online - I took the truck late - besides the man was kind and respectful
ANES BENFRADJThe operator (ENE) was very professional
Daniel LosierI was very satisfied overall. The owner is very customer friendly and flexible. I would suggest to increase the number of vehicules available.
GERARD BOHEMIERGreat service, but in late January I was surprised to see no snow brush or ice scraper in the vehicle!
Jonathan Summersawful location, dirty truck, over priced
Marc Harroch