Customer Reviews for E T Rentals and Sales
(U-Haul Neighborhood Dealer)

138 reviews

231 E Kingsbury St   Seguin, TX 78155

(830) 379-4753

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(830) 379-4753

231 E Kingsbury St
Seguin, TX 78155

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

be there when someone rents a uhaul. very unprofessional and apparently this isnt the first time a customer has been stood up.

CODY S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN R. 
Rating:
5.0

Great service and smooth checkout.

David M. 
Rating:
5.0

Customer did not leave a comment.

Danny V. 
Rating:
1.0

Customer did not leave a comment.

JESSE F. 
Rating:
5.0

Customer did not leave a comment.

EDWARD O. 
Rating:
5.0

Great job..

JOY A. 
Rating:
5.0

Customer did not leave a comment.

Terance Gordon A. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

JACKY E. 
Rating:
5.0

Customer did not leave a comment.

IRENE M. 
Rating:
1.0

Get your people on the same page so that the instructions from the pick up site match what happens at the shop off. The pick up site told me I'd be refunded my deposit immediately upon return and the drop off site thought that was funny and did not give me a refund but claimed the check is in the mail. Laughing at upset customers instead of trying to offer any help did not improve on the experience either.

Colby K. 
Rating:
5.0

Received great customer service

ROSLYN M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS E. 
Rating:
5.0

Customer did not leave a comment.

CARMEN AGUILAR D. 
Rating:
5.0

Customer did not leave a comment.

veronica H. 
Rating:
5.0

Customer did not leave a comment.

IGNACIO S. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Honestly there is nothing that needed to be improved in my opinion

Jacob B. 
Rating:
5.0

Customer did not leave a comment.

MARK D. 
Rating:
4.0

Customer did not leave a comment.

KYLE P. 
Rating:
5.0

This place is very professionally operated. I was well cared for. No problems. Exactly how you want them to be!

JOHN V. 
Rating:
5.0

Great people all the way around People in Seguin we're very helpful & ladies in Liberty are top notch. Great service. Will definitely recommend

ELIZABETH E. 
Rating:
5.0

nothing

JOSEPH M. 
Rating:
5.0

TX. Satisfied with the service and attention to customer, I'll be back!

WALTER R. 
Rating:
5.0

Great customer service and assistance!

Michael C. 
Rating:
5.0

Very hospitable and efficient

TRUMAN T. 
Rating:
5.0

Great experience all the way around and the gentleman who owns/runs the place was extremely helpful & knowledgeable

DEREK JAMES G. 
Rating:
3.0

Make sure that strap levers on car tow dolly are in good working vondition

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

ERIC A. 
Rating:
5.0

Customer did not leave a comment.

Brennen K. 
Rating:
5.0

Staff was friendly and very helpful. Convenient and fast service. Equipment was well maintained.

RUBEN R. 
Rating:
5.0

The smoothest rental!!! thank you so much!!

REBECCA P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

MARK D. 
Rating:
5.0

Great service from E T Rentals and Sales

GABRIEL M. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY JOHNNIE C. 
Rating:
4.0

Customer did not leave a comment.

Payton D. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
3.0

More parking.

Jared L. 
Rating:
5.0

Customer did not leave a comment.

BRUCE C. 
Rating:
5.0

Customer did not leave a comment.

Jerry T. 
Rating:
5.0

Excellent customer service. Thank you

JUDITH T. 
Rating:
5.0

Customer did not leave a comment.

DENNIS MICHAEL B. 
Rating:
5.0

The staff was courteous and helpful with the pick-up and return of the trailer.

KENNETH B. 
Rating:
5.0

Very friendly and helpful. Young man helping me hook up has a great attitude. Office team was nice and helpful.

DAN C. 
Rating:
5.0

Went out of their way to help me find an auto transport when they didn't have one available, when it turned out their wasn't one available locally they had one for us the next day. They were all very helpful and I would definitely recommend them.

RICHARD P. 
Rating:
5.0

Michael Gomez was very helpful and made the process very easy. Great experience!

GAIL Y. 
Rating:
5.0

Customer did not leave a comment.

Christina M. 
Rating:
5.0

Customer did not leave a comment.

MALCOLM E. 
Rating:
5.0

Mike the service was great. Very attentive what I needed the trailer for. Great customer service 👌

JOSE V. 
Rating:
3.0

Customer did not leave a comment.

HORTENCIA I. 
Rating:
4.0

Customer did not leave a comment.

Joseph S. 
Rating:
4.0

Being as how my drop off location was incorrect on my paperwork the gentlemen at ET rentals in Seguin Texas helped me through the process of completing the drop off with a few phone calls and was very nice

Renee Z. 
Rating:
5.0

Customer did not leave a comment.

Dana S. 
Rating:
5.0

Went above and beyond to help us. A very kind and caring person.

ARTHUR W. 
Rating:
5.0

convenient and efficient, good service

DONALD B. 
Rating:
3.0

Trailer was in a “acceptable” condition as viewed from outside. The inside of the trailer quite dirty and required dry and wet cleaning. The trailer also has multiple electrical issues. After leaving the lot I went straight home as I would be using the trailer for a few hours. When I was finally ready to load up the trailer lights were not working. Went back to the lot for a swap or fix. The owner was helpful and swapped the harness on the trailer. This worked and I left. About 10 minutes down the road my lights went out again. Checked all my fusses and I had a piped one. Replaced and continued. About an hour later when I stopped for gas I noticed again then went off. Another fuse had popped. Replaced and went down the road. With in 10 minutes another fuse had popped. Poorly maintained trailer. Not a fun experience.

ERNESTO O. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
1.0

I was over charged, the guy hooked up my tiw dolly with my vehicle on it in a very unsafe manner. My car almost came unhooked.

LORELEI B. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

claudia D. 
Rating:
5.0

Customer did not leave a comment.

jacquelyn B. 
Rating:
5.0

Words wouldn't justify how amazing & thankful I am for the owner&manager at this location. My sincere thank you a million times over go out to them.

Jacq D. 
Rating:
5.0

I've rented from this location before and have always received a warm welcome and good service, no complaints from me.

Eric N. 
Rating:
5.0

Customer did not leave a comment.

Nicudemos R. 
Rating:
5.0

Customer did not leave a comment.

Danielle M. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
5.0

Gentleman was very helpful and I was very satisfied thank you

Linda R. 
Rating:
5.0

The floor indicated it had been "abused." This had nothing to do with ET Rentals. He was a professional from start to finish.

Varden V. 
Rating:
4.0

Customer did not leave a comment.

ALFREDO O. 
Rating:
5.0

nothing

Dewey H. 
Rating:
5.0

Customer did not leave a comment.

JACQUELYN B. 
Rating:
5.0

Customer did not leave a comment.

john J. 
Rating:
5.0

Everything went well

Josue C. 
Rating:
5.0

Needed to be washed, trailer was oily

Cory T. 
Rating:
5.0

Customer did not leave a comment.

Francine M. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Adela M. 
Rating:
5.0

Rental pick up was great, just keep doing what you do.

Willie L. 
Rating:
5.0

Great experience and very fast service

Craig W. 
Rating:
2.0

I git stop cop cause lights wear not working i had go to u haul location he had to put cable and still was not working right lights trailer. So will not get a trailer in this laction again it was dirty inside trailer. Uif u see i rent a trailer ever weekend but this time i little go to another laction. For u uhaul

Elosia M. 
Rating:
5.0

Great experience.

JACKIE R. 
Rating:
3.0

Customer did not leave a comment.

Jack L. 
Rating:
5.0

Everyone I dealt with was polite and professional.

doug T. 
Rating:
5.0

Awesome reservation process, called in and set up in minutes. Equipment worked great. Agent very pleasant and helpful

Charles H. 
Rating:
5.0

Thanks great service ??

Helen L H. 
Rating:
5.0

Staff was very friendly and helpful.

jarrell S. 
Rating:
5.0

After hours drop off. No staff interaction.

Paul N. 
Rating:
5.0

Serve cold beer and peanuts.

Ronald A. 
Rating:
5.0

Great people, was a joy to rent from them. Truck was great...A/C was struggling and off and on. Terrible Texas heat and humidity on that day. Lot's of white dog hair in the seats. Just needed a good nozzle vacuum, I was able to sweep it away with my fingers. Some light trash in the compartment. An older truck but it drove well, and did the job. I will certainly use their establishment again in the future. Very happy with the kindness and helpfulness of Charles and Kate. Answered all my questions.

chinta T. 
Rating:
5.0

This is our third or fourth time renting from this location. Very nice and helpful staff. Thanks, Charles!

Jean H. 
Rating:
5.0

Customer did not leave a comment.

Amy M. 
Rating:
5.0

Greeted with a smile and friendly howdy/ Good morning was a plus along with the small talk while processing my rental. From pick to returning the rented trailer my experience was completely positive, thanks & hope to do business with yall again soon.

John G. 
Rating:
4.0

Very nice people eager to help.

Jerri W. 
Rating:
5.0

I tried another location first and after about an hour was turned away without a rental. Drove down the street to E-Z rentals and 15 minutes later was on my way with my trailer.

art M. 
Rating:
3.0

Customer did not leave a comment.

David B. 
Rating:
3.0

Truck was left with gas between 1/4 and 1/2 tank, actual tank does not have 3/8 mark on it. We were charged an additional $9.45, which is ridiculous. We have cell phone pics of the mileage and gas gauge, when dropped off. I will not use this location again, or not do self-drop off, without having an employee verify tank.

Melvin C. 
Rating:
5.0

They did a good job and listened when I talk to them about needing a few more miles to go where I needed.

Ray P. 
Rating:
4.0

Customer did not leave a comment.

Janette M. 
No reviews have been submitted for this location.

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