The owner was Fantastic... The associates help friendly and helpful... Together they made what could have been a stressful situation very comfortable They were Fantastic people!
RAY S
Customer Reviews for E T Rentals and Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Better instructions for the luck please
KAYLA CInside of trailer had black dust that stained my box springs and a small rug. The folks at this location were very helpful.
KATHLEEN RGreat service!
EDNA AThe best customer service I've ever had
MARK LCustomer service was awesome
David JIt was a fast smooth transaction very friendly and professional.
LESLIE AGreat customer service
Michele ASmooth and easy1
Jimmy CGreat experience no recommendations
JIM WWe were required to purchase an adapter that should be a part of the trailer. We have never had to do this anywhere before.
CHRISTOPHER VFriendly service and helpful people.
HUNG TService was excellent. Give that girl a raise!
Sandy HDid a great job.
RAYMOND BGreat checkout and easy return.
PERRY DYou all's prices are unbearable! I love how you all let me use a few extra miles at no extra charge. It really did help us out a ton.
ROQUE RNothing.. .. customer service was amazing. 💯 Satisfied with equipment.. I will be a returning customer.. Thank you .
ESTHER MVery professional and very friendly
jean eVery professional and very friendly
JEAN EFriendly people
SHIRLEY MNothing.. .. customer service was amazing. 💯 Satisfied with equipment.. I will be a returning customer.. Thank you .
ESTHER Mnull
Chris CThere was not a slide drop to use the dolly to take stuff up to ramp.
marylan mnull
Bobby Wnull
LEAH FMore people working at the rental location. No waiting
MICHEAL MWell done!
Eric Bnull
TIFFANIE SThe customer service was excellent, the truck was clean and ready for me, and everything went smoothly in every way. I have no suggestions for improvement.
DEWEY Lnull
Bobby Wnull
ROJELIO MKeep up the good work ✅
LUCY MVery helpful and friendly.
BERT Bnull
WILLIAM Snull
OSCAR Bnull
Kari VDrop off was smooth, the woman at the desk was friendly and helpful. My only complaint here is that they charged me a cleaning fee of $25 two days later. The truck was fully swept out, including the cab, and wiped down before we dropped it off. All I can think is they were charging me for furniture pads that weren't clean - when we picked up the truck at our start point, the pads we got (2 bags of them) were full of pine needles and dead leaves. We had to clean them up before using them on our furniture. We did not use all the pads, so it's possible there were still some in the bags that had debris on them. Either way, this was unacceptable as we did not make a mess of the truck and made sure it was quite clean at drop-off. UHaul DID refund this fee to me.
Jennifer JVery helpful and friendly.
BERT BKeep up the good work ✅
LUCY MThe customer service was excellent, the truck was clean and ready for me, and everything went smoothly in every way. I have no suggestions for improvement.
DEWEY LVery helpful and polite.
JOHN RWell done!
ERIC BHe was great and made it easy to work with
CHERI JThe car dolly running lights were not working & neither was one of the turn signals. The truck was dirty inside and had issues shifting between gears in tow mode after about 300 miles into a 1000 mile trip costing me at least another $100-150 in wasted fuel. By the time I got close to my destination, the ABS & the TCS lights were both on & I was getting warning lights all across the dash. Nothing like wasted money & added stress when moving your family cross country!
Darrell MMore people working at the rental location. No waiting
MICHEAL MThey were very polite and fast drop off experience
MICHELE AThere was not a slide drop to use the dolly to take stuff up to ramp.
MARYLAN MGreat service.
ZOLTAN DEverything was perfect 👌
ANDRIANA HFriendly, helpful, and efficient. A good value for my time and money.
MARTHA HWhen you rent here make sure you deal with Michael. The oriental female is rude and disrespectful. When she initially started to help me I got a call from my drs office. I told her to hold one moment because I needed to take the doctor’s call. She continued to ask me questions and I told her politely to wait because I needed to speak with the doctor. This female rolled her eyes at me and gasped in frustration storming off to get on the eliptical machine to work out. This is when Michael walked in and I asked him to help me. I would have canceled the rental but I couldn’t because I needed to move. Michael is knowledgeable with his job a possess outstanding customer service skills. Thank you Michael.
Patricia PBest customer service in seguin
CLINTON AReally good customer service
JUAN MMichael always goes above and beyond and is very patient and understanding. Thank you Michael for making every single one of my visits to this U-Haul location simply the best. Keep doing an amazing job!
LILLER S