Customer Reviews for EBC Pro
(U-Haul Neighborhood Dealer)

Rating:

4.0

GREAT

Rating:

3.0

It’s was the dolli

Rating:

5.0

Would definitely use this location again!

Rating:

4.0

Your intake of my order was assigned to this franchise. Make inquiries into customer needs when order received.

Rating:

3.0

I’m still a little confused why I was charged twice

Rating:

2.0

Had to buy parts so I could use trailer. Trailer was 100 dollars more than 2 weeks earlier. Wouldn't recommend uhaul..

Rating:

1.0

Whoever loaded this rental truck didn't pack all of the equipment we paid for on original invoice - only 1 dolly and 1 dozen (12) pads. I took note of this in my required documentation while picking the uhaul up and gathering keys. I also took pictures as required for uhaul during my online rental process. Uhaul should have these images and be able to corroborate that the equipment they supplied did not match what we requested/paid for.

Rating:

1.0

Waited 1.hour for the service you charged me 14.35 for gas when was half gallon empty and I just drove a Mile for the moving

Rating:

3.0

Again, the location wasn't the issue as much as the fact that they switched it on me. They sent me miles in the opposite direction to drop off at a place that barely had room for the truck. No warning, no communication, just showed up in the app last minute. I will be looking for options other than U-haul next time I move.

Rating:

5.0

Very helpful in showing me the dropbox

Rating:

2.0

The tag was damaged, the sight had no clue we had to hunt the trailer down and load it ourselves.

Rating:

5.0

Excellent service

Rating:

1.0

Make sure the locations can accommodate what was reserved. My reservation was changed multiple times. I was notified 15 minutes prior to my pick up time that my auto transport wasn’t available.

Rating:

2.0

Worst experience

Rating:

3.0

They have only 12hrs, when you extend, you pay more than the price for rent

Rating:

5.0

Staff was very personable and friendly. Convenient location.

Rating:

5.0

May need to clean floor mat after someone used. Overall very good

Rating:

5.0

Thanks so much for the excellent service and commitment to your customers.

Rating:

4.0

Needs a more visible sign, but the person I dealt with was wonderful: proficient, safety conscious, helpful, and friendly!

Rating:

2.0

Bad customer service.

Rating:

1.0

Horrible experience overall. The people who assisted me were so rude and acted like I was bothering them by simply trying to get the truck I rented. Then the gentleman changed my reservation over to a bigger truck told me it would be the same price and offered me a discount but it turned out to be way more money. Would not recommend EVER

Rating:

5.0

Best U-haul experience I've had

Rating:

5.0

good

Rating:

5.0

Keep up the good work

Rating:

4.0

The experience was one of mixed emotions as the phone pick up created a bit of a delay. Initially I was told that they would call one of my contact . Having waited a while , I had to send a text. It was only then my contact person was given a call. Then I waited for a text with the lock code which never came. Eventually I was able to get assistance from a representative. However, despite the early hiccups I was able to get an extension on the drop off time.

Rating:

5.0

Truck uses a lot of gasoline

Rating:

2.0

This was not the location I selected and added an additional 40 minutes round trip to get the vehicle. I ordered 36 furniture pads and this location had none. I had to make an additional trip to the corporate store I requested to puck up the truck to get furniture pads. This was not U-Haul doing its best to meet customer expectations.

Rating:

5.0

Excellent service!

Rating:

5.0

Place trailer tongues on lifts to make it easier to hitch/unhitch.

Rating:

5.0

I came in a little late .. and still was service it was my fault plus any issues I had was provided a solution.. it was one of the most pleasant and comfort resources I encountered in a life changing experience I had in my life

Rating:

5.0

This facility is one of the BEST I've used. The employees are always so accommodating and helpful.

Rating:

4.0

Good place

Rating:

2.0

The truck was not cleaned out and we did not review the 2 dozen furniture pads as requested. Previously they were in the truck and since we did online 24/7 pick up I did not check. Once we got home we noticed they were not there but we were billed $40 anyhow. Place seemed disinterested in us anyhow. Would not use again. Also tried to charge more than the stated amount for boxes. Online it says $1.09 each doe bundle of 25. When I got there they tried to charge $1.70 per box.

Rating:

3.0

The dolly i requested was not given to me

Rating:

5.0

Ed was very kind and friendly.

Rating:

4.0

Ac was not working on truck

Rating:

5.0

Always courteous, and always professional

Rating:

2.0

had to call it in for drop off the app wasn't even working

Rating:

1.0

The truck I needed didnt start, so I had to go with a smaller truck same amount. Will not usr again

Rating:

1.0

I rent UHAUL’s every week and this was the worst truck that should be removed from inventory due to its dangerous driving status. Totally unacceptable and dissatisfied!

Rating:

2.0

When calling several times to see if I could bring U-Haul back earlier to location for an after hour drop. From 10am till there closing no one answered and you can't leave a message and no one ever call my number back.

Rating:

3.0

I had paid to use a trolley/dolly but it wasn't there. I would like a refund of the $7 I paid for to use it.

Rating:

3.0

Check in was easy and vehicle was clean but seemed like kind of a burden to just hand me a key from an online check in.

Rating:

5.0

Air conditioning was not working. This made the driving very uncomfortable in the heat.

Rating:

4.0

Difficult to find the office. Having to use phone to check in and out difficult for seniors and i was charged extra !

Rating:

3.0

I was charged $10.00 for a dolly I really needed, and when I went to pick up the truck turns out the dolly was not in the truck. Really disappointed by that, I really needed it.

Rating:

5.0

Location of key box.. took a minute to find since it was not in line of sight from where rental was parked. Started to go back to front of building to see if it was by the business door. Also veryfing "equipment" rental along with truck conditions/fuel etc would be good since I had requested (and charged) for 2 sets of blankets and they were incomplete.

Rating:

1.0

Chang that rude and disrespectful manager that goes by the name of EDWARD B CUMMINGS .I have been using uhall for over 5 years and I have never experience this kind of behavior from a person that is supose to be in charge of a location. I will never ever use that location again and I will tell all my friends not to do business with that location. First he tried to charge me double for the rental.telling me that I have to pay for two days in order to have the truck for 24 hurs.he said that the price on the app was incorrect and starting to shout at me Telling me to go rent elsewhere and refuse to listen to anything I had to say. I pick up the truck minutes to 11 and he told me that I have to take it back by 3 pm because thats the time they close .after a long back and forth and me telling him that is not how uhall operates he than told me I can drop it off by 10 pm that same day.i think he was trying to scam me by overcharging me and when I didn't allow thst to happen he god mad.i keep asking him why are you getting upset with me asking questions and he just walk away. So I was forced to return the truck because I didn't want him to overcharged my card. Now I will have to do another rental to complete my project. Super disappointed. 0 rating for that location and I hape uhall can find a better manager for that location or train that person in customer service.

Rating:

5.0

Location was clean and service was professional, efficient, and quick. Truck was clean

Rating:

5.0

Ensure AC works in all vehicles

Rating:

3.0

I made a reservation. I was aware that the equipment was not going to be available where I reserved. I was suppose to receive a phone call within an hour. I did not. I finally received a text telling me where to pickup. I get there and not only did they not have the equipment they did not have my reservation. The employee there was very inattentive and of little help. I asked him to call his manager and she was able to tell me where I supposed to pickup. After driving to another location another 30 minutes away I completes my reservation. Now the amount I've been charged is not anywhere near what was reflected.on my reservation.

Rating:

3.0

Less emails in general. Way too many per event

Rating:

4.0

I appreciate the help provided by the operator at this location.

Rating:

1.0

Mmmmmmmm

Rating:

4.0

Mobile checkin did not work correctly. Had full signal bars yet for some reason, both during pickup and drop off the website went to grey page when I went to the next step. Was able to start the process of drop off again, but during the initial pickup, it went to a grey page right after I took a picture of the odometer. When I reloaded the dashboard it said vehicle already dispatched. So there was no way to prove gas and odometer or buy insurance. I see the plus side of mobile check in for off hours, but next time I will just use counter service for business hours usage of uhaul equipment to avoid these issues of a buggy system.

Rating:

2.0

I was not contacted like I should have been the day before pickup. Had I been, the issues with the account probably would have been resolved. Instead, I had to resolve them outside in the cold weather. We'd paid to reserve moving blankets and an appliance dolly. They were not in the truck. So not only did I not have the equipment I needed, but I was charged and have had to spend time having those charges removed.

Rating:

4.0

Location did not have moving blankets or furniture pads.