Customer Reviews for El Camino Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of El Camino Self Storage

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Judy G Mace M.
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All of the staff there are super helpful and friendly. I have enjoyed working with them for all the moving I did this year. They are a 5-star team!

BRIAN M.
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Customer did not leave a comment.

CHRISTOPHER E.
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Customer did not leave a comment.

Jan H.
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I was so impressed by your entire staff that I have been recommending them to others who are planning moves. I can't say enough good things about your entire staff. That's why I came back to rent a truck from them for my move to Santa Maria from Atascadero. I tell anyone who's planning a move to go to UHaul here in Atascadero because they'll take good care of them. Even the outside worker came in to assist. Sure his shirt might have been a little dirty (as mentioned in a previous review), but that happens because he's the maintenance man. He was very polite and professional. I can't say enough good things about the employees. They are exceptional at customer service, just exceptional all the way.

Jo Ann B.
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Unfortunately the truck smelled of cigarettes and ashes were found inside the cab. The dash was also dirty.

ROBROY R.
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Trailer had excessive oil/grease residue. One safety chain was missing the connection link. One tire restraint was oily and continually slipped and needed to be tightened every 100 miles.

Dave M.
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Marti and David were very helpful and did an excellent job. Prices were great! Very happy with the overall experience. Thank you

Natalie W.
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Customer did not leave a comment.

MICHAEL M.
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Nothing, everything was great.

BRYAN D.
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Quick and easy check in and check out

Todd S.
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The man who was at the counter was dirty..wearing a tank top with cigaretts in the pocket and dirt all over his face and arms...he was rude and did not have my information. I had a copy of the reservation number on my phone. He did not want to see that and made me give him everything again verbally in front of another customer. The veh was super old..no air..damaged on the exterior and interior was dirty. He brought the truck up to the front and said here you go. I did a walk around and found the back end was wide open. He had left the door ajar. When I got to to my .ove location the extra equipment I requested was not in the veh so I had to use other methods to move appliances. This was not a pleasant experience and I would not use this u haul locatio. Again

CHAD J.
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Customer did not leave a comment.

Joseph S.
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Front office staff and maintenance man were amazing!

Thomas Williams W.
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I wish they hand explained that when you open the back door you have to lock the handle. Not knowing this the door got stuck and I had to call someone to come show me how to fix it. Its so simple and if I had just know it would have saved a big hassle.

geraldine B.
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Customer did not leave a comment.

Gerald S.
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Marty Very helpful and made sure trailer was available the morning I arrived. Thanks

RONALD Z.
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Movers were fast, efficient and friendly Excellent on time ?

Eric S.
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The rental "guarantee" is only that U-Haul accepts your reservation, but not that the equipment reserved will be available even if you have submitted the reservation 2 weeks ahead. I had to drive an additional 3 hours to get the trailer I needed after taking a day off of work. The only saving grace was the pick-up and drop-off staff were so accommodating for me.

Siroj P.
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Customer did not leave a comment.

Mark C.
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Customer did not leave a comment.

RONALD B.
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Daniel M.
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Ralph A.
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The staff was extremely helpful!! I had had issues with uhaul trailers matching up the signal lights, the staff the corrected the issue for me!! And towing my motorcycle to Tahoe was an awesome trip! Thanks guys!!

WALTER P.
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Customer did not leave a comment.

Robert H.
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Check out and in was very easy. I paid a little more per mile than I expected, based upon the ads, but I had an urgent need for a truck and U-Haul was a convenient choice for me.

DOUGLAS L.
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Customer did not leave a comment.

Robert B.
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Excellent customer service provided by on site staff.

richard M.
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the staff at El Camino Storage are very friendly and helpful!

Peter R.
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Customer did not leave a comment.

richard M.
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Customer did not leave a comment.

Steven B.
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Customer did not leave a comment.

Jagjot S.
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Customer did not leave a comment.

Cristina D.
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Customer did not leave a comment.

Evelyn S.
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Customer did not leave a comment.

Sara P.
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Wonderful and no stress experience. Will definitely use gain.

Alicia A.
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Everything worked very well and was clean. Judy was super helpful. She is the main reason I would recommend renting a truck from this location at Atascadero.

April T.
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Customer did not leave a comment.

Diane R.
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Easy check in and out. Very nice people to work with.

THOMAS T.
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Super helpful, friendly, great recommendations for making the trip as smooth as possible.

Don N.
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Neither of the people I talked to wore a mask or made any attempt to distance themselves from me. I wore a mask, as did the other customer that was there, but that mostly protects others, not the wearer.

cathrine K.
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Customer did not leave a comment.

MARTIN W.
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Customer did not leave a comment.

Mark B.
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Customer did not leave a comment.

James M.
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So very different from the initial experience at the beginning of the day. Extremely helpful and handled everything without any problems at the end of a very long day.

Chandler M.
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I was charged an extra day because I used the 24 hour return feature after business hours. I'm going to write so many bad reviews everywhere. Just wait. Hope it's worth $20.

Beatriz M.
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Customer did not leave a comment.

Gerald K.
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Very helpful and accommodating

Walter I.
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The trailer we choose was not available so we only had an option for a smaller open trailer that made it difficult to get all of our items transported.

Gerald K.
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Have mirrors the you can adjust

mark T.
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Customer did not leave a comment.

brendan K.
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I called to confirm my reservation multiple times before my moving day and was told everything was set. Upon moving day I was sent to pick up my truck from the location but it was closed. I called the number and left a message. The gentleman called back and told my truck was up the road at another location. When I arrived they only had a 26ft truck when I ordered a 20ft truck. This truck was too big because where I was moving out of had some really tight turns in a very rural location. So I had to wait till the next morning to pick up a 20 footer. I had several people come down from Sacramento to help us move and since the truck was late we had to go straight to Sacramento to drop off a friend because he had prior obligations the next day and could not help unload. The next day we headed to Monte Rio. Because the truck was late I ended up going over mileage and had to unload on my own because my wife is pregnant and I only had my older parents to help. After all this I was charged for the mileage and I turned the truck in late because after all the changes the truck was due at 9am in San Rafael when the previous contract was for 2pm. I got there around noon and after all this paid another $105. I understand situations happen that may be out of Uhauls control but in the end I ended up getting screwed. Overall I was very happy with the ladies at El Camino Storage but for the rest of my experience was not satisfying. I will be looking at other options for moving next time.

glen C.
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Very professional...no complaints!

Suzanne M.
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I did get a phone call saying that the truck I had reserved until 3 PM that day was also reserved for another client as early as 10 AM that day. So we had to rush to empty our truck. Not happy. Otherwise we have always been happy with this location.

E Gale F.
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Everything went smoothly - thanks!

Rob K.
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Hmmmmmm I'm not sure. It's been great each time I go here. Very helpful and accommodating. Lady went out and took measurements for me and accommodated my crazy schedule. I will always try this place first.

anibal S.
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Always great customer service and wonderful to work with.

Raymond M.
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Over priced, Un organized. Says uhaul doesn't give military discount when they actually do.

April M.
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Customer did not leave a comment.

Zach D.
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This has nothing to do with this location in particular but dealing with U-Haul was a hassle. Changing my pickup location AND time without notifying me was very inconsiderate. Making my reservation a month in advance, I thought I would have received what I requested.

Victoria I.
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all 4 tires on the trailer were bald. one of the servicemen from roadside assistance said that the hook up between the car and trailer was not done well, wiring was messy.

CHRISTINE M.
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Customer did not leave a comment.

Rola G.
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Fast / friendly - just great!

Susan S.
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Customer did not leave a comment.

Karla M.
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We picked up our Uhaul cargo van late but Judy was very helpful and accomadating in revising our reservation quickly. The van was in great shape, clean, and had a full tank of gas. Easy parking right outside of the storage office. Thank you Judy and Marty for all of your fast and friendly service!

Bonnie L.
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Customer did not leave a comment.

Michael M.
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Marty was very pleasant to deal with.

Richard H.
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This was a perfect rental experience. Easy and no hassle. Thank you.

Lawrence I.
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Customer did not leave a comment.

Aaron B.
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Very friendly receptionist. Great experience

TROY D.
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Customer did not leave a comment.

JANICE H.
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Customer did not leave a comment.

fred M.
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Customer did not leave a comment.

Maziar M.
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Stay exactly as you are. Marty and the owner were such lovely, friendly folks.

WENDIE B.
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Customer did not leave a comment.

Nicky O.
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Customer did not leave a comment.

Lawrence F.
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Reservation app did not accurately reflect inventory.

Jesus Z.
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Very friendly location and clean

Donald M.
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When we arrived the truck was not ready. The interior and exterior had to be cleaned. There was no sense of urgency to have the truck ready. I personally had to load the appliance dolly and moving blankets into the truck. This delay in service resulted in a 40 minute delay in our moving process, since we had movers scheduled.

Alan B.
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Easy as can be

Richard W.
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Customer did not leave a comment.

Dan S.
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I would have rented a truck to pull the trailer I rented had there been one available. Marty was very helpful and friendly.

James E.
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Helpful people and pleasant experience. Thank you.

Amanda V.
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Customer did not leave a comment.

Winona R.
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Just very unorganized at this location. Unprepared for online check-in and payment as requested through email.

richard M.
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Customer did not leave a comment.

Michael M.
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Customer did not leave a comment.

Nicolas C.
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Customer did not leave a comment.

Paul G.
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Very easy to do businesses with thank you

Richard W.
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Customer did not leave a comment.

Kathleen K.
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They were helpful and easy to work with. Great experience!

JAMES B.
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They have assisted me through many moves over the years. I'm grateful for their excellent friendly service.

Timothy R.
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Staff were very professional and knowledgeable.

Melissa F.
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Customer service was excellent

Donna B.
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Customer did not leave a comment.

Kala T.
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The staff was incredibly helpful for me during my move. They have great communication skills.

Richard S.
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Customer did not leave a comment.

charla R.
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Customer did not leave a comment.

mike B.
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Customer did not leave a comment.

Robert B.
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Staff was very nice and the process smooth. Would rent from this location again.

Sean S.
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The staff was friendly and professional. It was a very positive experience. I will definitely return to that location should I need a u haul in the future

No reviews have been submitted for this location.

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