Customer Reviews for El Rancho Motel
(U-Haul Neighborhood Dealer)

150 reviews

924 Shoshoni St   Thermopolis, WY 82443

(307) 864-3466

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 12 pm - 5 pm
Special Operating Hours
  • 5/12/2021 - 7/31/2021: Closed

Services at this Location:

Contact Us

(307) 864-3466

924 Shoshoni St
Thermopolis, WY 82443

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 12 pm - 5 pm
Special Operating Hours
  • 5/12/2021 - 7/31/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Susan was also great to work with, I cannot think of any negative feedback

Michael C. 
Rating:
5.0

Super simple return. Had the honor of dealing with a very pleasurable, lovely young woman. Friendly, courteous, and a remarkable personality. Thank you!

bryan P. 
Rating:
5.0

Susan in Thermopolis was super nice and accommodating. It was a pleasure doing business with her.

Al S. 
Rating:
5.0

Susan was very helpful

Susan B. 
Rating:
5.0

excellent 5 star customer satisfaction

Daniel F. 
Rating:
4.0

I reserved a ten foot truck but it was not available when I came to pick it up. I was sent to another location to get one, but that location had discontinued UHaul service three weeks earlier, something I didn't find out until I got there. So I had to get a fifteen foot truck instead, which greatly increased the amount of gas I had to pay for, and made it significantly more stressful and dangerous to drive through inclement Wyoming weather. Not getting the truck I initially reserved made the entire trip more expensive, more time consuming, and more stressful. The customer service reps were nice enough but they didn't get me the right truck.

Marian B. 
Rating:
5.0

Susan and staff are very knowledgeable and very helpful

PATRICIA H. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA H. 
Rating:
5.0

Customer did not leave a comment.

mary M. 
Rating:
3.0

This location has a very accommodating owner, however, Uhaul is not a priority business for her.

Sheri B. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Susan was very helpful with all of my questions and concerns.

Jenny M. 
Rating:
5.0

Customer did not leave a comment.

amanda D. 
Rating:
5.0

Customer did not leave a comment.

dale H. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
4.0

Customer did not leave a comment.

Andy F. 
Rating:
5.0

Customer did not leave a comment.

Terri D. 
Rating:
4.0

This location is a source of second income for the Motel at which it is located. Phone calls to this location go to an answering machine and site will in time return the call to set up the drop off. As this is at our home location that was not a problem. A male helper was on site as we dropped of the trailer and was very courteous and helpful.

Ronnie B. 
Rating:
5.0

Susan did a wonderful job.

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

Mark E. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Terry W. 
Rating:
2.0

It would have helped that, even when the owner/operator could not be there at her store due to personal business, someone else should have known how to transact a UHaul rental in order to enable and speed the process. The trailer door would not stay closed without a caribener or a lock.

Dale H. 
Rating:
5.0

ALL WAS PERFECT

Jerrie R. 
Rating:
5.0

Susan was delightful and was very nice to work with, Her customer service is spot on amazing. Will do all future business with that location, She handle everything with ease.

Christine M. 
Rating:
5.0

Customer did not leave a comment.

Cory G. 
Rating:
5.0

Have the direction brochure for equipment available.

INGRID L. 
Rating:
5.0

Customer did not leave a comment.

Kim C. 
Rating:
3.0

The express check out was not applicable at this location. It took longer to check out.

marilyn V. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Wouldn't have been so easy to love without Uhaul! I grew up moving. And they've ALWAYS BEEN our go to moving company!

Michelle N. 
Rating:
4.0

The woman who runs the place is very sweet.

GERALD F. 
Rating:
5.0

Customer did not leave a comment.

Marsha M. 
Rating:
4.0

Customer did not leave a comment.

Danny W. 
Rating:
5.0

The ratings I have given should say it all, If needed, would not change anything!!!

Henry A. 
Rating:
4.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Patricia L H. 
Rating:
5.0

Ashley in Casper did an amazing job with the scheduling and assisting me with the move in many ways, five stars to her!

Todd R. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Carole J. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA H. 
Rating:
4.0

Customer did not leave a comment.

Vernon T. 
Rating:
5.0

N/A

Jason A. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA H. 
Rating:
3.0

Customer did not leave a comment.

Helen G. 
Rating:
4.0

Customer did not leave a comment.

Ron B. 
Rating:
5.0

All was very good! If it was possible to shorten the trip from point A to point B, but I know that is only wishful thinking. All was great!

Sam S. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Johnny J. 
Rating:
5.0

Customer did not leave a comment.

Johnny J. 
Rating:
5.0

Customer did not leave a comment.

Johnny J. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA H. 
Rating:
5.0

Customer did not leave a comment.

Juston B. 
Rating:
5.0

Customer did not leave a comment.

Terry S. 
Rating:
5.0

Susan and her helper bud were absolutely amazingly wonderful to me and so helpful what an privilege it was for me to use this location

Kendra T. 
Rating:
2.0

The vendor at this location couldn't provide a contract and kept calling another location for help. I explained I had completely checked in online but this location wanted to delete entire contact and start over. She came to this conclusion after 45 minutes of waiting. Also, the vehicle was dirty and not clean, I was not impressed at all with customer service. I had to locate a hand dolly, a dozen moving pads and one furniture dolly without assistance. Not impressed at all.

Phillip R. 
Rating:
5.0

Customer did not leave a comment.

Sean L. 
Rating:
5.0

Customer did not leave a comment.

Frank D. 
Rating:
5.0

Really amazing customer service

Kendra T. 
Rating:
3.0

Customer did not leave a comment.

Charles S. 
Rating:
4.0

Customer did not leave a comment.

terra S. 
Rating:
3.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

Customer did not leave a comment.

CORY S. 
Rating:
3.0

Customer did not leave a comment.

Brandi L. 
Rating:
3.0

Call customers back when they call for information and have to leave a message. I felt like they were not interested in U-Haul business. Get a U-Haul account so that cashiers checks can be used for payment. Finish working with the U-Haul customer before waiting on motel customers that interrupt. Explain on questions about the truck and its operation.

Sara N. 
Rating:
3.0

Signage was minimal, staff assistance could improve,

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Barbara P. 
Rating:
5.0

Customer did not leave a comment.

john C. 
Rating:
5.0

Extremely pleasant and helpful service. Simple return with wonderful people!

Ron F. 
Rating:
5.0

I wasn't able to pick my truck up at this location. I had to go 55 miles away to get it. Please don't allow reservations to be made if you cannot deliver to the reservation location. That said, my overall experience with UHAUL was excellent!

Ernie M. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Susan was extremely helpful and accommodating.

HEATH R. 
Rating:
3.0

Customer did not leave a comment.

tara D. 
Rating:
4.0

The address is confusing going by a GPS to find the Uhaul Center. I believe its just how Thermopolis streets are numbered. But once I found it the people were very friendly.

LaWana D. 
Rating:
5.0

Customer did not leave a comment.

Wilford S. 
Rating:
5.0

Nothing

Judy Y. 
Rating:
4.0

Customer did not leave a comment.

susan M. 
Rating:
5.0

Customer did not leave a comment.

Jayson Z. 
Rating:
4.0

Customer did not leave a comment.

susan M. 
Rating:
5.0

Customer did not leave a comment.

carole J. 
Rating:
1.0

The staff at El Rancho were very friendly and helpful, but not very familiar with the whole process. The main problem was not their fault--that UHaul promised a truck in Riverton, but did not provide it. This location was an hour away! I absolutely can not recommend UHaul to anyone. This is my second bad experience.

James T. 
Rating:
5.0

Customer did not leave a comment.

JOE D. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
2.0

Straps on towdolly were very hard to get the frayed ends through the ratchet.

GERALD F. 
Rating:
3.0

Truck was only 1/2 full with gas when we were told it was full. Had to search for keys - were not located where the lady thought they were. Had to drive 60 miles to pick up truck (none available in Riverton) which wasn't El Rancho Motel's fault...but the mileage didn't reflect accurately.

Abigail B. 
Rating:
3.0

I knew more about hooking the trailer up then the guy's putting it on. Not Necessarly the Locations fault but the truck I drove had several problems. 1. I had a clamp that snapped emptying my coolest reservoir, 2. A press combination of the breaks and movement of the steering wheel would kill the engine. This caused me to loose my power steering three times in traffic and one time closing with a Woodland Bison. One time this happened on a hill and it took me 300'. I finally ground the breaks to a stop 2 feet from a fence. This is horribly unsafe. Lastly I lost 6 hrs of drive time from a transmission that wouldn't shift out of second gear. this happened before and after our roadside assistance. I tried to express the drive distance and conditions but, atleast I didnt kill anyone or myself.

Micah W. 
Rating:
5.0

When the man attached my trailer I didn't have the right connection for the lights but he told me where to get one and to be sure to do it as I would certainly be ticketed if I didn't

Shannon S. 
Rating:
5.0

Customer did not leave a comment.

Emmaline S. 
Rating:
5.0

Susan was very nice and helpful a pleasure working with. Great service. Will stop here for future trailers when needed. Thanks Susan

Tim S. 
Rating:
4.0

The staff at the locations were great, absolutely no complaints there. The issue I have is the U-Haul online reservation tool allows you to book U-hauls that don't exist. My reservation had to be changed to another facility that was over an hour away and to get a truck, and even then ( not the fault of the facility) they did not have all the equipment requested in the reservation. I feel like the communication between stock, reservations and currently contracted rentals needs much improvement. I was very dissatisfied with the fact that I was allowed to reserve non-existing equipment. I was however very satisfied with how the staff at the locations handled this problem.

Patrick A. 
Rating:
5.0

She was very nice, easy to work with.

cindee D. 
Rating:
5.0

Very helpful and Accomidating

Debra H. 
Rating:
2.0

Ensure trailer lights work

Carl H. 
Rating:
3.0

The vehicle itself was the worst piece of crap I've ever driven, I will never rent another u-haul again or recommend it to anyone

Mel S. 
Rating:
5.0

Customer did not leave a comment.

Ron G. 
Rating:
3.0

Make sure the equipment is road worthy

Carl R. 
Rating:
3.0

Customer did not leave a comment.

brad S. 
Rating:
4.0

Customer did not leave a comment.

Bill W. 
Rating:
1.0

Customer did not leave a comment.

Chuck W. 
Rating:
5.0

Customer did not leave a comment.

Richard I. 
No reviews have been submitted for this location.

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