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RYAN K
Customer Reviews for EZ Stor Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
She was so nice at EZ Stor Rentals. She even thanked me for bringing her a truck that she could now rent.
Jeffery GIt would be helpful to clearly denote the needed size of the hitch ball on the website when reserving a trailer.
NICHOLAS Rn/a dropped off when nobody was there
TOM HOutstanding service
JOHN HVery good area, lots of room, and easy 24 hour drop off. O ly exception was the app to drop off. Hard to navagate and did not respond that all was well until the next day.
JOSEPH GFantastic
CHEKEYLA SThey were wonderful especially Karri
Angel LVery positive experience, they were very helpful made the process easy.
MISTY MGreat people very friendly and helpful.
SHEREE FThe ladies who work there are always friendly and go out of their way to answer my questions and explain the nuances of the rental process. I have rented there numerous times and they even recognize me as a repeat customer.
MARK CThe people in the pick up at 917 Commercial Ave. in new Philadelphia could not have been better. Very nice people, clean facility and friendly service. Also a shout out to Charles Mozingo in Cuyahoga Falls for helping us arrange what we needed.
SCOTT DVery professional and friendly staff!!! The trucks I used were in great shape and worked very well. Thank you for helping us in our move!!
ROBERT DThe keys are out in the open. I stood in the pouring rain to try to see the number on the lock. All of the pics on pickup and drop off almost ruined my phone in the pouring rain. I was tired and stressed after a long day and had to take pics of the cab and forgot my coat. I get it not your fault for the pouring freezing rain.
Wendy LThe prices of reservations did not meet the final price at checkout the day of rental. I was quoted $101.00 for truck and trailer. Upon completion I paid nearly $200. VERY VERY unexpected!!
Joshua JI wanted the smallest u haul that i could get as long as the inside was 8 ft height. I mentioned this 6 times to the u-haul person. I don't know the dimensions of small, medium or large truck have and the depth of the truck was not a concern. The important thing I needed was height. I was moving items from a storage facility to a church for a quilt show and the uprights were my concern. As it ended up we had to lay all uprights down and they become interlocked with the legs on the other uprights. We managed but that was not the way I wanted. Bev Peacock 330-340-4882
Beverly PEverything was great from pickup to drop off.
JOHN IThe vehicle was new. The office staff was very helpful and friendly!
Mary AVery professional
mike cDirty rentals. Was given poor equipment not road safe.
Kayson MThe staff at rental location was excellent! Super friendly and extremely helpful! I rented two separate vehicles at two separate times with the past 2 weeks and both times vehicles were amazing! My only issue was that I could never get the Uhaul app to function properly. But I always called rental company and left voicemail to inform them of the issue and sent an email to uhaul website. Everything else was perfect. And I would recommend this uhaul location, definitely.
Jacqueline EGreat customer service. Walked out as soon as we pulled in
Amber HStaff was very friendly and helpful. Would rent again from here!
Karen DGreat running truck, friendly service
JUSTIN SA drop off closer to where move instead having drive back to where moved from to get miles added at 99 cents a mile. It was cheaper to rent one and move from. Washington Pennsylvania to Bolivar Ohio than was to move from Dover Ohio to Canton Ohio.
gary tSelf dropped
Troy LI am a repeat customer and we continue to be !!!!
Anthony CIt would help to inform customers who are picking up a truck after hours that they will need extra forms of ID (ie. passport or a copy of their lease), or list their employer, or two people who know them personally that can answer their phone for a UHAUL representative, all while you sit at the pickup location and wait through the verification process. Other than that, I feel everything else went pretty well.
TYLER RClosed on sunday
Albert JHeadlights needed to be fixed. One pointed down, and the other pointed to the right. The suspension seemed bad driving down the freeway. It bounced you all over the place. Everything else was fine, and the truck was clean.
Daniel DVery good place . Equipment was good and clean. Everything was ready on time . Other supplies that I ordered were all ready and waiting . Easy out and easy in great experience.
Bob LLocation was excellent, but struggled to return the rental through the app when I went to turn it back in after-hours.
Douglas SThe location and the people that work there are great 100% rating for the people. U-Hauls equipment was horrible! It’s July and the a/c wasn’t working properly. Also, the flooring in the cab was muddy. The seats was completely covered in dog hair.
Jamie WThere was not a truck large enough to do the required task we needed to do. We did not prepare in advance and request one, yet the principle of there not being one applies. Also, we requested a one-way to Massillon and it said we still had to bring it down to New Philadelphia to return it. Also, I filled the tank to full even though I only needed to fill it to 7/8. I feel I paid a bit more than I should’ve for this.
Trent WThe woman that help me was vary nice
Drew WNo attendant at location. The Uhaul App was a nightmare to get through. A lot of time was wasted trying to pick up this unit. FYI…If you go past your pickup time you have to go back into the app and change your pick up time, otherwise you won’t get the code for the keys.
Daniel GActually have deposited money available for refund!
Johnathan AShe was awesome. Very helpful and efficient
Lawrence MNothing.
andrew sVery friendly
Paulette DWhen people borrow transport trailers they need to check the straps on it
Timothy SI am very upset that couldn't drop off the truck and car hauler in Dennison OH, where I scheduled them to be returned. It was farther than Dennison also. I was told a customer was going to pick up the truck in New Philadelphia so I had to return it there. Uhaul has never delivered a truck to a location I wanted to pick up.
Michael S