Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service was exceptional. Very courteous and thoughtful. Would use this location again
William h
Rating:
5.0
I n ver received a text or email to report the condition of the vehicle when picking up. The air conditioning in the truck did not work!
The drop off location was closed.
Not Satisfied
Robert H
Rating:
5.0
Friendly and efficient service. I had a good experience.
Alison R
Rating:
5.0
Very nice, very helpful, thank you!
matt r
Rating:
4.0
Customer did not leave a comment.
Ramona B
Rating:
5.0
Customer did not leave a comment.
Susan P
Rating:
5.0
Customer did not leave a comment.
KIMBERLY M
Rating:
4.0
The only thing I returned today early and it doesn't look like no kind of refund coming back to me
leilani g
Rating:
5.0
Customer did not leave a comment.
Anibal M
Rating:
5.0
Nothing very helpful
Richard H
Rating:
5.0
Nothing, I was extremely satisfied
Mandy W
Rating:
5.0
The staff were efficient, friendly and knowledgeable
Mandy W
Rating:
5.0
Had no cell service here to check vehicle in myself. The lady that helped us in store was great.
Christopher F
Rating:
5.0
Good prices
Patrick H
Rating:
5.0
Customer did not leave a comment.
Shirley M
Rating:
5.0
Great customer service.
Julia H
Rating:
5.0
Customer did not leave a comment.
John K
Rating:
5.0
Put a jack on the trailers.
Julia H
Rating:
5.0
The truck was an older model, well used, but got the job done.
Julia H
Rating:
1.0
Customer did not leave a comment.
Mindy T
Rating:
5.0
Customer did not leave a comment.
Brandon L
Rating:
5.0
Customer did not leave a comment.
mark m
Rating:
5.0
Customer did not leave a comment.
TRACEY C
Rating:
4.0
Customer did not leave a comment.
Joshua M
Rating:
5.0
Great service. Very helpful and handled the rental quickly and efficiently.
Kimberly R
Rating:
5.0
Customer did not leave a comment.
Robin F
Rating:
5.0
Customer did not leave a comment.
Mick C
Rating:
5.0
People pleasant knowledgeable and quick and efficient
john f
Rating:
5.0
These people were extremely helpful and friendly. Would recommend to anyone going or coming.
john f
Rating:
3.0
Customer did not leave a comment.
ADAM S
Rating:
5.0
Customer did not leave a comment.
Brittany S
Rating:
5.0
So far sogooo
Jorge C
Rating:
5.0
Nothing. All went well.
john f
Rating:
5.0
Very efficient with no problems
ALLEN C
Rating:
5.0
Customer did not leave a comment.
Jim B
Rating:
2.0
Customer did not leave a comment.
Elvis B
Rating:
5.0
Makes moving much easier!
Joseph G
Rating:
5.0
Customer did not leave a comment.
James H
Rating:
5.0
Nothing. Good overall experience.
Steve K
Rating:
5.0
Customer did not leave a comment.
Aaron B
Rating:
5.0
Customer did not leave a comment.
W O
Rating:
4.0
Customer did not leave a comment.
Michael R
Rating:
5.0
Customer did not leave a comment.
Dwayne K
Rating:
5.0
Very nice and it took no time at all to return.
Steve K
Rating:
1.0
Have what we reserve or call to notify
Marla S
Rating:
5.0
Customer did not leave a comment.
William V
Rating:
3.0
Customer did not leave a comment.
Heidi R
Rating:
5.0
Customer did not leave a comment.
James R
Rating:
5.0
Customer did not leave a comment.
ADAM S
Rating:
5.0
Customer did not leave a comment.
Rick T
Rating:
5.0
Very nice and helpful.
Stephen W
Rating:
5.0
Customer did not leave a comment.
RONNIE C
Rating:
5.0
Nothing
MICKEY C
Rating:
4.0
Customer did not leave a comment.
rodney b
Rating:
5.0
Customer did not leave a comment.
Robin F
Rating:
3.0
I dropped off the trailer after hours. I had no interaction with personel.
STEVEN M
Rating:
5.0
Customer did not leave a comment.
Jessica T
Rating:
5.0
Very helpful!
Kele H
Rating:
2.0
Truck was the roughest riding truck i have ever drove,steering was loose and pulled hard to the right
Clint A
Rating:
5.0
The service was perfect
CLEODIS G
Rating:
5.0
Customer did not leave a comment.
John C
Rating:
5.0
It might be better to have pick up truck there as well . I feel I over paid for the little things I had to move .
LORRIE T
Rating:
5.0
Was very friendly and helpful hope to work with them again
doug w
Rating:
5.0
Customer did not leave a comment.
Christopher T
Rating:
3.0
Buffalo was fine… however this was not dropped off at the location it says it was. I have never been to Alabama. This is fraud and I will be reporting it to Discover and NOT paying these charges. I have contacted UHaul 5 times trying to straiten this out. A manager has been supposed to return my call for over a week and has not. My UHaul experience has proven to be a nightmare- however the Buffalo location was fine.
tonya d
Rating:
5.0
Customer did not leave a comment.
DANIEL O
Rating:
1.0
No one knows what their doing!!! I'll never use U-Haul again!!! Think I'll try Penske!
Rita L
Rating:
5.0
Customer did not leave a comment.
JEFF L
Rating:
5.0
Excellent Experience
Charles L
Rating:
5.0
Customer did not leave a comment.
Brandon L
Rating:
4.0
People were friendly and very helpful. I did notice, however, that my blankets that were returned to the store with the trailer, were not marked as returned.
David F
Rating:
5.0
Customer did not leave a comment.
mike a
Rating:
5.0
Customer did not leave a comment.
MICHEAL C
Rating:
5.0
You only allowed me 150! Mikes the trip to drop it off was longer than 150 miles. So I went over mileage.
