Customer Reviews for Eagle Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Eagle Storage

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Terry C. on

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William L. on

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Re-train the employees to give better customer service.

William M. on

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Jeffrey G. on

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David S. on

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Staff friendly and helpful

Jeffrey W. on

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The Manager was very helpful during my visit. This was a good experience and I would definitely use this location for future rental needs.

Brian C. on

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Rebecca was very helpful. I only needed a rental for a few hours and it worked out exactly as I hoped. I will be back if I need another.

Steven L. on

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A++ service

john D. on

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This is the very best storage and uhaul location ever love them all

Steve S. on

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Douglas R. on

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Tracy M. on

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Bruce H. on

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King location was great as always.

Homer M. on

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Great and Friendly Customer Service and it was an easy location to unhook the trailer at.

Blaine J. on

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Was a pleasure to do business with. Everyone was very nice.

Webster M. on

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Front windshield had over a dozen bird droppings. Would have been safer if it was cleaned.

Jody C. on

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Uh not 6 times over charge them!!!!!!!

Bruce H. on

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Great experience as always!

Marco C. on

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They did not have the vehicle I equested, and they upgraded for the same price. Check in was quick and painless. The vehicle was clean and in good shape.

David S. on

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Chadwick J. on

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Do not need to improve on anything

Joanie S. on

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Tina T. on

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It was the fastest/simplest transaction I ever made. I was in and out within 10 minutes.

paul P. on

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Everything was perfect. The young lady that helped me was very knowledgeable, polite, and fast

Cynthia C. on

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Everything was great

John B. on

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Trailer was not cleaned properly and they need a man there to help lift the heavy trailers

Jaime J. on

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Great Experience!

Manny B. on

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Parking is a little tough when you return an item and have to back it in due to the limited size of the lot but other than that it was a very pleasant experience.

Bruce H. on

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Service was great and the experience was great as always.

Michael G. on

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When I checked in the truck everyone was nice and polite plus very helpful. Thank you Mick

Bruce H. on

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Staff is always great and always ready to help with anything. Just a great place to rent.

richard H. on

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I put my order in well in advance and talked with the King agent several times about needing an excellent truck for the long trip and 3 dozen blankets. The truck was older with about 134000 miles and seemed to be out of alignment. It did make it with no problems fortunately. There were only 5 bags of clean blankets so was given a sixth that had very dirty ones. The location is primarily a private storage facility with U-Haul as a side dealership; which seems to be the norm in this part of NC. Others in the area had less than favorable reviews. This one is very clean and the agent Abigail was very pleasant and helpful.

Todd D. on

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Everything works great. All the lights functioned and it was a very smooth process. The site rep was friendly and helped answer all my questions. Thank you! Great experience.

Bruce H. on

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As usual, Outstanding!

Rebecca B. on

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Bruce H. on

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Service is always great and the staff are wonderful. Will always be my first choice for renting.

Thomas T. on

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The car trailer had no brakes on it .other than that Superior.

Steven Y. on

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Dropped the rental truck at the location right at 5 oclock. Very friendly associate. Drop off went quickly. Will use this location again.

Daniel C. on

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Candis L. on

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Wendy E. on

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Daniel W. on

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N/A. All was well.

Kirk L. on

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Teresa R. on

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Girl working said they didn't un-hook trailers at this location. I just laughed and told her not to bother, I un-hooked myself and left it sitting there. How useless young people are today.

Larry J. on

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Overall, it was a nice experience. However, I only needed the rental for a Friday and a Saturday. The location was closed on Sunday, so I was forced to pay rental on Sunday, even though I didn’t need it. I feel this wasn’t fair.

Michelle E. on

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Melva B. on

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Cathy T. on

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Joel K. on

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The tendant was absolutely outstanding. Super friendly to me that extremely helpful and patient with senior citizen who was in front of me who had never rented before.

BILL M. on

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quickier check in . a bit disorganized.

James V. on

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PHIL F. on

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Katie P. on

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Kevin M. on

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The young lady was very polite and professional. She made the pick up and drop off really easy for me. Thank you

Shana W. on

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Scott E. on

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Location is new, lovely, and wonderfully convenient. Experience with mobile rental was HORRIBLE!!! Great idea though.

MIKE S. on

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Elizabeth S. on

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Stephanie G. on

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due to the location that I had to rent the Uhaul from and I had to drive home first to load uhaul with furniture from 3 different homes/locations. the mileage was over about 50 mile. when you have already paid $358 for rental and insurance. you should give leniency on the mileage and take into account that renters don't leave right next to the Uhaul facility. total of almost $400 and putting $75 in gas in truck was to much expensive. should be a set fee for trucks, insurance should be included in price and customer fill truck to half tank.

Christopher H. on

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Donn W. on

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The location and staff was excellent! I had a serious problem though with U-Haul. I reserved a 10 foot truck at a specified location 2 miles from my house just to have U-Haul change my size and location the day before. They assigned me a free upgraded 15 foot truck which I refused because I had very little furniture that would slide around and get damaged! I was able to locate and get reassigned a 10 foot truck but had to drive 25 miles in the opposite direction to pick it up! Deeply upset with U-Haul allowing me to reserve online then taking the liberty of changing my reservation the day before or promising something they don’t have!

Brodrick C. on

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Great location for Uhaul and stage units!!! Definitely would recommend!

Neil W. on

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mike J. on

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Mary W. on

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Great folks to do business with when needing a truck. Very professional and great staff

Brian H. on

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The rental facility was clean and beautifully maintained. The truck was nice, though it did have the scent of mouse urine coming from the vents. I've never rented a uhaul before & didn't expect the mileage charge, especially for a local move. But over all the experience was good.

Joseph R. on

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george G. on

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Harold F. on

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Janet H. on

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June R. on

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Todd P. on

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Jennifer H. on

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Melinda H. on

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The customer service was excellent ...wouldnt change a thing ....

Harold F. on

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MANDY C. on

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Bruce H. on

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Always friendly and professional!

Minor T. on

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Interior of cab could’ve been a little cleaner. No offer of a walk around. When I walked it myself found 3 damaged areas that were not marked. Associate was very nice.

William B. on

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Dennis S. on

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Mitchell S. on

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Harold F. on

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Bruce H. on

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Continue the friendly, professional service.

April B. on

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Tim H. on

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Robert S. on

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Truck was easy to drive/park. Though at times, the brakes did not seem to stop well.

BRIAN H. on

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Sybill W. on

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This was a drop off location.

Jessica H. on

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The van smelled like a horse stall. It was super nauseating to ride with the windows closed.

Gregory S. on

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James N. on

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Nothing very nice people to deal with

David N. on

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Tongue jacks on cargo trailers

Bruce H. on

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Nothing, excellent as always!

David B. on

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Ray T. on

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Pickup was great - because the area manager was there to help. Drop off was terrible. They were going to have some event the next day, so instead of dropping the trailer in the main lot, I was instructed to drop it in a distant cramped lot. Then when I was unable to lift the tongue off my hitch, I had to walk back to the office to ask for help. The only one there was a thin young woman who was busy with other customers and didn't look like she was strong enough to help much. Finally another customer walked to the lot with me and helped me disconnect the trailer.

Susan W. on

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Top notch service

April T. on

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Jimmy R. on

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Very nice trucks thank you

bethany B. on

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Customer service member who confirmed my rental gave me false information which later negatively effected me and my move. Customer service member who took my call when I called later to figure out why what I was told by the other member was not true was extremely unhelpful and basically unintelligible. I have already complained about the and was supposed to be contacted by someone but have yet to hear from anyone. I’m beyond disappointed with my entire experience with U-haul and will be going with a different moving truck company in the future and will advise others to do so as well.

Bruce H. on

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As usual, the service was outstanding!!