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JOON W
Customer Reviews for E&R Ventures LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Uhaul asked me what location I wanted to go to, then sent me to a different location to drop off the truck. The location they sent me to was closed and did not accept after hours. I arrived at the designated time. Really a waste of time. I had to call to get another location. It was sort of a big waste of time. The guy at the site I returned the truck was helpful enough. Turn in was a bit stressful.
Don LVery Good Customer Service. Will use this facility as much as I can.
THOMAS UGot charged a $25 cleaning fee and I left the U-Haul in the same conditions that I received it.
RANDY PI had a great experience renting at this UHAUL. Reservation was easy, the person I met for pick up was friendly, the truck was clean, and the price was reasonable.
Robert EEasy. No hassle drop off. Friendly customer service.
Karin WI really happy with the service.
PRASAD VRude
CHRISTINE BRiyaz was very helpful. I’ll definitely return here
WILLIAM LPickup location was changed the day before the rental which seems like a booking problem. The location worked out well though!
Alix RCould be cleaner. The left lower side mirror slides when driving so I need to keep the window down to keep adjusting it.
TRISTAN LRiyaz was great to work with. Quick and easy pick up and drop off. Definitely will recommend him to my friends and family
DAVID FRiyaz helped with the check in & folding all the mats. The truck was great. Thank you so much !!
Anna SAlways get excellent service.
HOLLIDAY ARiaz is a good person with a good customer service attitude
ESSMAEIL NActually sweep the back or check it.
Jonathan HThey are always helpful and you're in and out very quickly! Thanks Riyaz!
SARAH ATruck was damaged dirty I think cat converter had hole in it was loud wouldn’t go to park you had to try 20 time back and forth to get in park didn’t shift right burn to much gas I spent 5 gallon for 29 mile that’s hot right over all I hated
MASOUD SWindshield wiper on right was loose after 5 minutes n the road, I had to stop 3 times during my rental to fix it. Otherwise fine.
Stephen TThe staff on site are very friendly and clearly want to help, but there needs to be some english proficiency before doing these roles. I could barely understand each of the workers and I have been all over the world and am very experienced with lots of different accents, but this was noticeably difficult. They are great and attentive workers and were extremely nice, but it left me concerned that I had misheard something and was not doing things correctly.
Jack AWe have rented a 15 foot truck several times from this location. Very convenient location!
ROBERT DConvenient location. Super quick in and out.
MATTHEW MTurning into the location could get tricky because of the amount of traffic in that Tysons area, but overall the attendant was a huge help and incredibly friendly.
Matthew LI recently used E&R Ventures UHaul, although I wasn't sure I was in the right place (its a gas station). The owner was great, the trucks were clean and in great shape. The price was very reasonable and the estimate was right on. They were flexible with the drop off time giving us an hour leeway even though we ultimately dropped it off early. Very positive experience, they treated us very well, very friendly group of guys. I would definitely recommend
Kimberly PThe person who took care of us was very rude. I have never met such a bad rude person in my life. I will never work with your company again and I will not employ anyone around me.
VAKKAS KExcellent service! Quick, easy and efficient - and the van was brand new, clean and ready to go when I arrived. The gentleman who helped me at the counter was super nice too. I’ll certainly be back and will recommend this U-Haul location to any of my friends/family.
YASMIN WRented vehicle for 7:15. Key was not in lockbox and gate was locked - attendant arrived at 8. Another customer had reserved at 6:45 was also unable to access rental due to this location disorganization. We both had workers helping and lost time and money as a result.
Kurosh MDo not comply with request to swipe your credit card if your credit card is already on file with U-Haul.
Champana BThe attendant was not transparent and very unwelcoming.
MATTHEW BBoth people that I worked with (pick up and return) were not efficient, were not clear and were actually quite rude. At pick up, I was asked to estimate the number of miles I would drive and told them 50. When I returned the truck, I had driven 35 miles and was told I would not receive a credit for the 15 miles and threatened to show me the fine print contract. The person at pick up also made me add $3 of gas after I had filled it up to the original tank amount which was very vague at pick up. These operators were rude, slow and did not speak english clearly. I would go out of my way to rent another uhaul from a different location. Plus the truck was old and the seat belt did not work easily.
CLEMENS MService was great!
JAMIL OWe found it very frustrating trying to use the self check in. It was impossible to get accurate fuel levels. The vehicle was only ⅛ full forcing us to gas it up before we started. It would have been much better to have a real person to assist with the discrepancies. We have used many U Hauls around the country and this was our most frustrating experience ever.
Lynne WExcellent customer service
Steven SThe gentleman who works there is very nice and accommodating. Location is very convenient for the Tysons area neighborhoods. If just need a truck, its great.
TALAT REasy transaction and courteous staff
MATTHEW PNA
EDWARD GVery good service and long open hours. Easy check in and check out. Truck ready when reserved.. It is a UHaul, so the truck is loud but expected
CAROL LAll good all around
AMIR JVERY GOOD
DAVID HNot much.
ALLEN BThe mobile app did not work for me to do the check in.
VANESSA BNeed to replace the truck it’s not safe to drive. The brake the engine.
ISAYAS GSoudanh is amazing to work with. Always ready with the van, and very quick to check me out. Much better experience than other U-Haul locations that use the #@%**! phone app instead of having a human being to help. Highly recommended if you need a truck in this area.
ROBERT JNot much to improve for the next customer! Friendly, professional, efficient, very pleased with this experience. Thank you!
FRANCIS REmpty the cab between customers. There was trash in the cab of the truck (half filled bottle drinks etc.) I was told the truck was full of gas. I drove it 10 miles and put 3.5 gallons in when I returned costing me $11.75. I'm not sure the tank was actually full. The person at the gas station was rude when I returned the truck and asked for an explanation regarding why my initial estimate of $38.05 ended up being an actual charge of $50.44 + an additional charge for the gas. A word to corporate: When you advertise a rental for $19.95 and the bill ends up being $50.00 + gas, something is wrong with your system. I understand I voluntarily paid $15.00 for taxes, and I knew the mileage charge, but the advertising feels deceptive.
Dana HThey didn’t have the requested equipment utility dolly). As someone who was moving an entire house, this was essential to moving. It required me to have to go buy one.
ZACHARY GI was rented a truck with a missing gas cap, then at the drop off location, the employee filled a insurance report against me for $200. Additionally, the male employee that checked in my truck was borderline hostile and very unpleasant to interact with. I am likely to consider using a different moving truck rental company in the future.
Diane KFraud ,, they charge me 25 usd for cleaning,, asked me to return car early ,, no one was at office ,, after my complain ,, they stop answer my phone ,,,,,,,I back personal to them they said yes it’s clean but we can’t do anything,, call the head office ,, this is not my first time use U-Haul it’s the third time but will be the last one ,, upset
MAHMOUD ARefused to rent us the smaller cargo truck for my small job and almost forested me to rent a bigger truck clamming that smaller trucks are reserved for out of town rental. At the time of pick up there were 4 smaller truck and by the time I returned my rental those smaller truck were sitting at the same spots. When asked John the attendant he claimed that those are reserved for the long distance rental and they are not making money by renting them for a short distance!
SOHEIL RRavi was very polite and helpful with providing all the information needed.
DESIREE NThe mover are just counting time to get paid more, not sure how to protected us if get them hired as they can say they neeed more hours
XIAOWU LI had a reservation so was able to check in with no issue. I only had the equipment for about 6 hours and no issues. As this location is also a working business for other automotive services, the area can be congested so a drop off location identified would be good. I will continue to use this location as it is convenient for my office location and is readily open at 0700AM on weekday's which is a help.
KENNETH H