Owner/manager was extremely rude and unpleasant. The truck had trash in it from the previous driver. The location does not provide parking, which is incredibly inconvenient, and which I did not realize when I made my reservation, so I had to drive home and return with another driver to pick up my car. This threw off a busy day of moving. On top of that, the owner/manager called me multiple times during the 15(!) minutes I had to leave my car in the lot before I could pick it up again. When I returned, clearly picking up my car as he so rudely demanded over the phone, he was outside waiting and began a shouting confrontation with me, despite the fact that I was already complying with his instructions. The encounter ended with him yelling, "don't ever come back here, we don't want customers like you!" It was astoundingly rude. Also, when I returned to drop the truck off, several of the gas pumps at the gas station (run by the same manager in the same lot) were not functional, making it inconvenient to refill the truck before return as well. As I tried to navigate this final issue and finish up a long day, the manager continued to give me a nasty stare from the window. Start to finish, everything about this experience was unpleasant, and I know from checking Google reviews of the location I am not the first customer to be treated this way.Thomas R.
Moving Truck Rental in Vienna, VA at E&R Ventures LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Vienna, VA 22182
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The people were very nice at this location.CHRISTINEEUNICE N.
Yousef was fantastic to work with, will 100% recommend to a friendMajid Z.
Very friendlyHUSSEINELSAID A.
Pick up was a little slow because they need more than one person manning the desk on a Saturday morning (a notoriously busy time).Thomas K.
Everything was great, easy pick up and drop off.CATHARINEFUTTERE V.
Extremely easy with no contact pick up. Highly would recommend to pick up you equipment that way.Christopher H.
Associate was quick and helpful. Would definitely use again. Thank youJACQUELYNMARIE F.
They went the extra mile for me.DEREK B.
I think everything is in order and Yusuf was very helpful I truly appreciate his helpYUSSIF S.
The inside of this filling station/u-haul pick-up could use some sprucing up.Michael H.
I like that the trucks are available and easy to get in and out. The U-Haul app is a bit klunky though.Ava N.
The clerk in the gas station was the worst human being, yelling at customers for no reason when they only asked him to do his job.NICHOLAS C.
Website said that they didn't have a van available to rent when they did. Back of van had soil (I cleaned it off)so I could load my stuff. Mgmt at this location doesn't use face covering. I also don't appreciate they not offering parking to customers that rent uhauls.JOSEROBERTO D.
Your workeryussif was very good to meYUSSIF S.
Excellent service and very friendlyAHMEDADEL KATEA A.
Uhaul lowered the price of my rental by looking at the mileage driven vs the daily rate. Unexpectedly pleasant surprise.Steven C.
Space is very tight. Equipment packed in. Personnel did not help beyond giving me directions backing up to hitch the trailer.James B.
Nice customer service attendant. Very friendly. The experience was a pleasant one.Rene C.
Yosef was beyond helpful and nice. He is so nice.MOHAMMAD A.
The truck was clean but not as clean as it could have been. There was a lot of glitter in the cab. I know glitter is hard to clean up... To be fair - we had not reserved this ahead of time so maybe it wasn't quite ready to rent? The staff was helpful and got us the truck we needed in a short period of time. Returning was simple and smooth. It is also nice to have the gas station right there to fill up. (Yes, it's not cheap but it is convenient!)Susan W.
the uhaul website did not work - could not determine my location - so I was unable to log in online. Fortunately, staff at the gas station could check me in / out.DANIELJ K.
Yousef was absolutely wonderful. He made the whole process very easy and enjoyable.Berhane T.
I know this location very well as I have been working withthem for many years. They always, busy or not, are courteous and attentive to my needs.RICHARDCRAIG T.
Gas measurement was not accurate. I drove 5 miles and got charges 19 to refuel.Julian E.