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JOHNATHAN B
Customer Reviews for E&R Ventures LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was easy and the staff was great. Equipment was new and clean.
Eric MIt was an inconvenience that the pick-up location was changed (from the original location on my request which I received confirmation for) since it was further away with more traffic. Then, I had to drive back and return to the pick-up location because the handheld truck I requested and paid for was not in the vehicle. I arrived home to open the back and discover that the dispatcher had not placed it in the van.
ANDREW KOutstanding customer experience that was very efficient and quick.
JOHN HEverything is good 🙏🏻
MOHAMMAD VI rented a cargo van. The gentleman who helped me was kind, thorough and efficient. And because it is located at a BP gas station, it was easy to meet the gas requirement. I would highly recommend this location based on my experience.
JEANNE HGreat service very helpful will rent again here.
ROBERT CRiyaz is a very good employee, he does a good job.
LAURA SThe truck was much older than those available through Home Depot. They did a decent job maintaining it but it needs to be updated.
Devin PThe man who I interacted with at the location was helpful and professional.
BREANDAN FSimple and easy drop process and friendly people.
Rahel BI did reservation for a specific vehicle that I felt comfortable driving. However, they said they did not have that smaller truck and I was forced to get something bigger. Bigger is not better! Also I booked a small dolley and they did not have it too. Why do you call it reservation when you don’t have the equipment. It was a big burden due to lack of equipment. If possible, I want my payment to be refunded for the whole experience.
Murat OMy truck was not in the system due to some computer glicth on the company side, but the attenadant was great and made it all work.
Ronald BGreat service! Highly recommend. Super easy and great person who was helping us. Thank you!
Maggie BNo paper receipt. Email receipt to small to read.
DOUGLAS JRiyaz was very kind and helpful in renting us a U-Haul. Vehicles were brand new!
ADRIAN RThe truck had been smoked in; and had a air freshener put in it to make it better. I was given the wrong truck, notified the clerk, told it was OK, and then had to go through check-in again because the odo reading was way off. The clerk apologized, but it was still a slow process made worse by the smoke stench in the truck
Parham OThis is an amazing U-Haul location and it was honestly a really perfect experience. Moving is so stressful and I really appreciated how straight forward and well-done everything was. Thank you so much!
MARY OFast and easy service
JUAN BExcellent service. Thank you.
VLADIMIR SMy experience with E&R is always extremely pleasant and the staff is very professional. We rent a van every few months for business, and we have used other local U-Haul locations. By far, this is the best. Soudhan is always friendly, easy to work with and provides excellent service. When he is out, the other staff are also very polite.
ROBERT JMuch better than the Broad Street location in the City of Falls Chruch.
ROBIN CRiyaz was fantastic.
BRETT YN/A
MICHAEL LThe customer service was horrible and they were very rude.
GOBIND GQuick and easy!
Kenneth LThe Truck had an issue with one of its dashboard indicators… it showed “Low Tyre Pressure” upon asking for another truck.. They couldn’t arrange for one
RYAN JRiyaz provided excellent customer service, he was helpful and professional. He was also quick and efficient. We highly recommend him for Uhaul services.
JULIUS CGreat service, super friendly and efficient.
Brian BThe customer service agents were very friendly and helpful.
LORENA AThis afternoon, in the middle of one of the hottest days in August, the air conditioning system broke down. Proper maintenance and cleanliness of the equipment are essential to prevent such issues; however, I have observed that the unit has not been well maintained or cleaned.
MURAT TTerrible service, guy was very rude. Service station was disgusting.
JOSIAH RAfter hours drop off went smooth, beyond forgetting to actually drop the key off.
Derek CGreat service!
TONYA MRiyaz Was very helpful and detail oriented with instructions. The van was in best shape and super clean. Best U-Haul experience ever.
INNA AVery nice and helpful! I recommend. Thank you!
JOANNA GThis location is the best. We always use it and they go above and beyond our expectations
NADA HRiyaz was great-
KRISTI TI had driven by the place many times and not realized it was there. I was super pleased with pickup and return.
FREDERICK WDefinitely great location, easy pick up, clean vehicle. picking up and returning took 10 min. Highly recommended.
MATTIA BOverall I would say it was a great u-haul rental experience
RASHED ZUhaul asked me what location I wanted to go to, then sent me to a different location to drop off the truck. The location they sent me to was closed and did not accept after hours. I arrived at the designated time. Really a waste of time. I had to call to get another location. It was sort of a big waste of time. The guy at the site I returned the truck was helpful enough. Turn in was a bit stressful.
Don LVery Good Customer Service. Will use this facility as much as I can.
THOMAS UGot charged a $25 cleaning fee and I left the U-Haul in the same conditions that I received it.
RANDY P