Customer Reviews for E&R Ventures LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of E&R Ventures LLC

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Jeffrey M. on

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Pay close attention to text updates as to whether pickup is at 'preferred' location or another location.

Amir H S. on

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Abdu T. on

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Timothy M. on

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Lise P. on

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Paul A. on

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Michael D. on

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Timothy P. on

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Dana D. on

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Don't change my reservation to someplace 13 mi away (through DC traffic at rush hour), and send me an email that it got moved even farther, then tell me to ignore that email. I was only 1 mi away to begin with - if Budget or Penske opens a place nearby I would totally use them instead.

nizar N. on

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Franklin R. on

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Suittra J. on

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John S. on

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This is not a comment about the Pick Up or the Drop Off location. It's a comment about UHaul. I made my reservation 3 weeks in advance. With only 24 hours notice, I was told that the vehicle I reserved would not be available at the location I indicated on my reservation. It was a major inconvenience to drive to a different location than the one on my reservation. The better response from Uhaul would have been to make sure that the vehicle I reserved was at the location I indicated on my reservation rather than make me drive somewhere else. If that wasn't possible, then I definitely needed more than 24 hours notice to accommodate the change.

Christina C. on

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The women working at the location was very cold and unhelpful. She did not check the car when we dropped it off and refused to until after we left (however no other customers else was at the location besides us). She did not provide a receipt or proof of us dropping off the truck, despite us asking her to. She got mad at us when we asked for a receipt and told us it would take over 30 minutes, so we should just leave. Highly unprofessional.

Stephen K. on

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Truck leaked rain water and ruined our contents inside. Both wiper blades were shot.

Charles V. on

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The staff did not care one bit about customer service. They hardly acknowledged our presents when we entered the location. Did not explain a thing. Just sign here and the truck is out back. Also a staff member was moving one of your smaller vans in the back parking lot, spinning wheels on the gravel every chance he got. After leaving the location I noticed the check engine light was on. I called the location three times, the phone just rang and rang and no one ever picked up.

Everette B. on

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Jeffrey Y. on

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Charles R. on

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Our Van was beautiful inside and out! EXCEPT for the windshield it had big globs of paint, tree sap or something all over it! if you can't see you can't drive finally I got Windex and a credit card and scrapped enough to see but it was not good. the windshield needs to be good and clean like the rest of the van was. in fact the van looked brand new it was a clean machine except the windshield!

Molly L. on

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Cara L. on

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Caleb A. on

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Truck was dirty. Attendant was very rude at pickup and drop-off. There are many options in this area and our business will not recommend or repeat business. Makes the Uhaul brand look trashy, poorly run, and incompetent.

Pamela P. on

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Jyoti M. on

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When I had driven a few miles I found there was the tire pressure sign on--I had to come all the way back and ask to change the truck. I felt there wasn't a proper check by the staff to make sure the U-haul was ready to go. We are paying quite a bit for rental and expecting the staff to check that all parts are working properly in the vehicle is not an unreasonable expectation. The staff were helpful in replacing my vehicle, but told me that I should have checked before driving away, which irritated me even more.

purushotaman P. on

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THE VEHICLE WAS NOT READY AS PROMISED WHEN I CHECKED IN ONLINE. I HAVE TO WAIT AN HOUR TO GET THE VEHICLE RELEASED DUE TO COMPUTER ISSUE. I HAD ARRAANGED LOCAL LABORER FOR LOADING FURNITURE AND I HAD PAY $100. BECAUSE OF LATEENESS AT UHAUL PICK UP LOCATION

Peter L. on

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Mohammed A. on

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Cathy H. on

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Mark F. on

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Karen N. on

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Kathleen C. on

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When people begin the reservation process, notify them that they cannot leave a car at the location and make them click yes to agree to this before allowing them to make a reservation.

Elizabeth T. on

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Customer did not leave a comment.