Customer Reviews for E&R Ventures LLC
(U-Haul Neighborhood Dealer)

1,096 reviews

8217 Leesburg Pike   Vienna, VA 22182

(703) 893-4081

Location Hours

  • Mon-Fri: 8 am - 7 pm
  • Sat: 8 am - 6 pm
  • Sun: 8 am - 5 pm

Services at this Location:

Contact Us

(703) 893-4081

8217 Leesburg Pike
Vienna, VA 22182

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 7 pm
  • Sat: 8 am - 6 pm
  • Sun: 8 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kaeli S. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

George E. 
Rating:
2.0

The U-Haul truck smelled extremely bad (similar to a sewer or a dead animal) the entire rental period, and I was also charged almost double for it compared to what the U-Haul app claimed.

Alexandros V. 
Rating:
3.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

Clerk had trouble uploading my license. Pickup took too long.

Tim S. 
Rating:
5.0

Customer did not leave a comment.

YOUMING C. 
Rating:
5.0

Customer did not leave a comment.

Henry S. 
Rating:
5.0

Customer did not leave a comment.

Andrea R. 
Rating:
4.0

Customer did not leave a comment.

Stephan R. 
Rating:
2.0

Customer did not leave a comment.

James M. 
Rating:
3.0

Customer did not leave a comment.

Cheryl H. 
Rating:
5.0

Well maintained/clean equipment and the customer service representative was excellent.

NATHAN G. 
Rating:
5.0

Very nice service & convenient location!!!

Paula T. 
Rating:
3.0

It was decent. App asked for after hours drop off location (and I followed the steps to enable it in the settings). Didn't work, so had to skip it. Bit of a pain, not terrible though

Jonah S. 
Rating:
3.0

I returned the truck with way more gas than I left with and I was STILL charged $1 for one extra mile. I left probably $40 of extra gas and you still charged me $1 for a single mile. Can't say how insulting that is and I hope there is something you can do to make this right. I'm waiting on you.

Jeff R. 
Rating:
4.0

Customer did not leave a comment.

salih E. 
Rating:
4.0

Customer did not leave a comment.

Celestine M. 
Rating:
5.0

Customer did not leave a comment.

Ikenna O. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
3.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Great customer service. Very friendly and helpful.

Oscar F. 
Rating:
5.0

Customer did not leave a comment.

Courtney A. 
Rating:
4.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

Victoria R. 
Rating:
4.0

Customer did not leave a comment.

Phillip H. 
Rating:
5.0

Customer did not leave a comment.

Lillian R. 
Rating:
1.0

When I was retuning the car, the clerk (Ms.Nida) made me to put more gas in the car otherwise she we charge me. She made me do so, even when I put enough gas according to the mileage that I traveled from the time I received the car. In addition, the car was so old and unstable in the road.

Ali R. 
Rating:
1.0

Employees were surly and the location was disorganized and poorly managed. The worst U-Haul I've ever had the misfortune of renting from. From now on, I'll rent from Home Depot rather than go to this location.

Benjamin L. 
Rating:
4.0

Great location.

Victor A. 
Rating:
5.0

They always do a great job of service.

Thomas U. 
Rating:
3.0

Customer did not leave a comment.

Murat S. 
Rating:
5.0

Customer did not leave a comment.

Kimberly S. 
Rating:
1.0

Curtesy, customer respect. This place has problems with gas refill. The attendant is rude, on his phone and not paying attention to the customer needs, observations, and concerns.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
2.0

Put up signs to indicate where to go and park the vehicle.

Alex W. 
Rating:
4.0

There is no space for customer parking.

Ao C. 
Rating:
5.0

Customer did not leave a comment.

Jacquelin L. 
Rating:
3.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Laura A. 
Rating:
5.0

Customer did not leave a comment.

john W. 
Rating:
5.0

Customer did not leave a comment.

Heber G. 
Rating:
4.0

Customer did not leave a comment.

Keith H. 
Rating:
5.0

Customer did not leave a comment.

Mitchell D. 
Rating:
5.0

Online check in, pick up and drop off was super easy and helpful.

Ben G. 
Rating:
5.0

Both pickup and return was seamless. Navigating the website was a little challenging.

David E. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Very convenient and smooth experience!

James C. 
Rating:
3.0

Customer did not leave a comment.

casey B. 
Rating:
5.0

Customer did not leave a comment.

Lise P. 
Rating:
5.0

Customer did not leave a comment.

Mike L. 
Rating:
5.0

Customer did not leave a comment.

Morty A. 
Rating:
1.0

This location is NOT 24/7 and we had to wait an extra hour in a half to get our rental. I will be contacting customer service about this. It is false advertising.

Ronny L. 
Rating:
5.0

Customer did not leave a comment.

Bradley M. 
Rating:
1.0

After all the detailed instructions and preparation to use the app for 24/7 pick-up, the app didn't work and I had no idea I had to go inside the BP to speak with someone to get my rental. There was no one available at the customer service number posted nor through the app chatting function. I wasted an hour just trying to get the rental. Then, my brand new mattress got stained because there was black tar or dirt or something somewhere in the van. I did not notice this until I saw it had smeared over everything the mattress had touched. Just an all-around bad experience.

Hena H. 
Rating:
5.0

Customer did not leave a comment.

Ira K. 
Rating:
5.0

Customer did not leave a comment.

jorge C. 
Rating:
4.0

Location is not near my house. When I ordered the U-Haul originally, I picked a location close to home. I was told 24 hour before my pick up time that my pick location had changed to this service station 40 minutes away from my house. It is unfortunate that U-Haul lacks in the customer service side and won't move trucks to closer locations for customers.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

Sonya A. 
Rating:
3.0

I have contacted this location regarding a charge for gas that I don't believe should've been charged. We travelled 35 miles and filled up with 3 gallons. An additional 4 gallons was charged which seems high to me. If the truck gets 5 miles a gallon that information should be made available to customers.

Jonathan W. 
Rating:
5.0

Customer did not leave a comment.

Ben J. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Fernando D. 
Rating:
5.0

Customer did not leave a comment.

Francoise C. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Seongki H. 
Rating:
4.0

Customer did not leave a comment.

omer S. 
Rating:
4.0

Customer did not leave a comment.

Tamesha K. 
Rating:
1.0

When returning vehicle, associate was extremely rude and unethical. When checking the rear after use there was a small piece of cardboard maybe 2 inches in size in the ground. He yelled to me that it was not clean and I needed to clean it, referring to the cardboard. (Which was already there because I only moved 2 couches). Then the misconception of the fuel level as the truck does not have the same marks the paper does. I was slightly below due to the confusion and he called to inform me I was below. So when I went back inside to fix it he said it was too late I already charged you $20 for not filling it. A minimal 1/8 amount of fuel I was charged $20 for within 2 minutes of dropping the truck off. Brakes on the truck are clearly in need of changing and hasn't been done. Extreme safety hazard. Driver seat was ripped and torn with a cheap leather cloth put over it. Driver side door had to be slammed to be shut or the truck would not recognize it being closed. Poor service, extremely unnecessary attitude, unsafe/not well kept vehicle, and no care towards a customer. Dissatisfied and disappointed completely with the experience.

Chase C. 
Rating:
5.0

It is a well run franchise. Easy to get the truck and be on my way. I've rented 5-6 trucks from this Uhaul location. All have been very easy to transact. .

Greg S. 
Rating:
5.0

Customer did not leave a comment.

Peter A. 
Rating:
5.0

Customer did not leave a comment.

George E. 
Rating:
4.0

Easy access, great customer service, confusion with add on equipment,. I think you should remind customer and employer about add ons Trucks not to clean

Diona B. 
Rating:
5.0

Customer did not leave a comment.

Kelli S. 
Rating:
5.0

Customer did not leave a comment.

Aladdin A. 
Rating:
3.0

Customer did not leave a comment.

Huchen Z. 
Rating:
4.0

Customer did not leave a comment.

Kyle J. 
Rating:
5.0

Professional, straight forward and kind.

Tilmer E. 
Rating:
5.0

You were very polite, helpful, and thorough. We would definitely use you again!

Osama I. 
Rating:
4.0

Customer did not leave a comment.

Peter C. 
Rating:
4.0

Customer did not leave a comment.

Willem B. 
Rating:
3.0

Lack of parking is a negative.

Neil N. 
Rating:
5.0

Customer did not leave a comment.

Chandra H. 
Rating:
5.0

Friendly people and fast service. Facility was Easy to access and leave

Robert S. 
Rating:
5.0

Customer did not leave a comment.

MAHDI A. 
Rating:
5.0

Customer did not leave a comment.

Tonya F. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
4.0

Customer did not leave a comment.

Javier G. 
Rating:
5.0

Customer did not leave a comment.

Patrick K. 
Rating:
5.0

Fast and easy process. Would definitely use them again and again.

Sonya A. 
Rating:
5.0

All good!

Christopher D. 
Rating:
5.0

The parking brake on the truck seemed a little off, but I did not need it.

Jack R. 
Rating:
5.0

Customer did not leave a comment.

STEVE L. 
Rating:
5.0

The representative that checked me in was very professional and friendly. He made the experience easy and comfortable.

Diana A. 
Rating:
5.0

Customer did not leave a comment.

RANGA SWAMY K. 
Rating:
5.0

Excellent service

Zeshaan R. 
Rating:
4.0

Parking the U Haul back was little difficult since we had to request a customer to take his car from the parking lot

Kailash N. 
Rating:
5.0

Customer did not leave a comment.

Giorgio B. 
No reviews have been submitted for this location.

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