Customer Reviews for Earls Wrecker Service Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Earls Wrecker Service Inc

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Kathryn W. on

Rating:

Customer did not leave a comment.

Nathaniel W. on

Rating:

Customer did not leave a comment.

Anthony H. on

Rating:

My experience with Uhaul this time was horrible and will not be using Uhaul ever again. We reserved truck online and was supposed to use app to pick truck up with lock code at location, well app wasn't working that day and we spent two hours on phone with representatives that could not help us, we ended having to go to another location to pick up truck , the whole situation was horrible and will not go through this again!

Elizabeth W. on

Rating:

Customer did not leave a comment.

Brian S. on

Rating:

Very down to earth people. Very friendly

Colleen G. on

Rating:

When I first walked in the woman behind the desk was not friendly at all. She complained about me coming in 15 min before they closed. And spoke about how she cant get her work done. Then she charged for 14.00 for the insurance when I said no coverage l, I would pay for any possible repairs. Then they didnt have all the equipment I requested.

James R. on

Rating:

Customer did not leave a comment.

Stephanie H. on

Rating:

Everything panned out fine for me, but I was advised my rental was “first come first served” (it was not, I reserved it for a specific time) and that I was “lucky” to have gotten my rental (despite having arrived 20 minutes early to ensure everything was in order, as well as submitting my license info beforehand). Totally unprofessional.

henry T. on

Rating:

Customer did not leave a comment.

James G. on

Rating:

Convenient location, efficient service, but truck cab and cargo area was a little sandy.

Richard K. on

Rating:

We asked to return it to Trexler's Hardware and when we got there they said it should have gone to Earl's. Why do you ask where we want to return it if you plan for it to go to some where else?

james B. on

Rating:

The uhaul trailer was very helpful. The people at Earls wrecker service were exceptional. I showed up 15 minutes after closing and they helped my wife and I get what we needed. WAY TO GO GUY'S ????

judy H. on

Rating:

I was charged for 3 extra days when I returned the equipment in 3 days early with less miles than allowed and more gas than was required at return. If this is Uhaul's policy to charge for unwarranted charges, then I will not be using your services again and will make sure it's made public about this practice. I did NOT authorize the disputed charges and have yet to be contacted by a representative. I have had to call to request a refund.

Nathan P. on

Rating:

customer service training

Thomas T. on

Rating:

This was a pleasant experience with the staff going out of their way to get us hooked up and on our way.

charles G. on

Rating:

Customer did not leave a comment.

Joshua R. on

Rating:

Customer did not leave a comment.

Susan O. on

Rating:

Customer did not leave a comment.

william S. on

Rating:

Customer did not leave a comment.

Zee O. on

Rating:

Always friendly.

Robert C. on

Rating:

Customer did not leave a comment.

Alexander P. on

Rating:

One problem is dropoff. This location did not want more small enclosed trailers. They did finally accept mine, but they initially were going to send me to other locations who weren't open for a few hours. We moved my daughter into college and had to get back on the road. This is unacceptable and I was never told the location might not accept the equipment. Total BS.

Danny M. on

Rating:

They were very professional..and got me out really quick!! They are great for the u-haul name...Thanks again NOTHING!! EXCELLENT!

Seth S. on

Rating:

Customer did not leave a comment.

alan D. on

Rating:

Cotter pin missing when I reached my final destination. Could have been serious problem!

DAN Z. on

Rating:

It took me three trips up and down the street to find the proper location to do the drop off. There were U-Haul vehicles parked on the street, down the street in front of another business. There was only a small U-HAUL sign on the fence that was very difficult to see. When I went into the office to return the trailer, the woman at the desk barked at me that she didn't want to accept the trailer return and that she keeps telling U-HAUL not to send her any trailers and that they have enough trailers. I will never go back to this location! She eventually said she would take the trailer back. She was not friendly or customer service oriented.

Malcolm W. on

Rating:

Customer did not leave a comment.

Michael G. on

Rating:

Customer did not leave a comment.

John S. on

Rating:

Customer did not leave a comment.

Justin P. on

Rating:

Customer did not leave a comment.

BEN W. on

Rating:

Don’t change anything. I don’t remember the names of the lady and man were we picked up the trailer but they were so friendly and great customer service. Just great people.

david M. on

Rating:

Customer did not leave a comment.

Sandra M. on

Rating:

We lost our home during the hurricane and had to move to an apartment downtown during renovations. I have had to move furniture in/out storage, pick up new furniture, etc this past 10 months. UHaul at this location and the location on Market St have made it the easiest, most convenient, friendly!!! (esp working with insurance co not so friendly) experience for me and my 2 boys!! Thanks to all you guys!!

Matthew C. on

Rating:

Customer did not leave a comment.

david K. on

Rating:

Outstanding location terrific Personnel extremely helpful I love this place

Amy A. on

Rating:

Customer did not leave a comment.

William C. on

Rating:

Customer did not leave a comment.

charles T. on

Rating:

Customer did not leave a comment.

james B. on

Rating:

Customer did not leave a comment.

Alfreda P. on

Rating:

Customer did not leave a comment.

Dave T. on

Rating:

Customer did not leave a comment.

Marie S. on

Rating:

Customer did not leave a comment.

Lori C. on

Rating:

Customer did not leave a comment.

Ken S. on

Rating:

*It blows my mind, as big as Uhaul is, that I had to rent a trailer in Wilmington, NC and drag it the whole way to Frederick, MD (EMPTY) because there wasn't a trailer to be found anywhere within a reasonable distance to Frederick, MD any time on 6/28 of 6/29. *It also is hard to believe that if I had found a trailer to rent anywhere near Frederick, MD and had rented it one-way, it would have cost me nearly $500, and I wasn't allowed to rent it for less than 3 days. But because I rented it "local" and picked up and dropped off in Wilmington, NC it only cost me ~$14/day...that's robbery. *I wasn't really happy with the fact that I showed up to drop off my trailer at Earl's Towing in Wilmington, NC today (7/1) and was told, "Sorry, we can't take it.". I then had to drive to another Uhaul location that also wouldn't take it, and finally found a third that did take it. I won't be using Uhaul again.

Ronald D. on

Rating:

Earl is the best. I specifically chose this location due to previous experience with the towing service.

Maxwell M. on

Rating:

The equipment was basically clean, but there were a number of tacks and nails in the box that could have damaged items. My biggest complaint was that the uhaul website indicated they open at 8, when they don’t open until 8:30. I was not the only person there at 8 that was in the same situation. There are better U-Haul locations in Wilmington and I might not use this location again, although it is convenient to me.

Richelle H. on

Rating:

The ramp was broken and very difficult to maneuver. Other than the broken ramp, everything else was great!

Henry H. on

Rating:

App e-pickup process not recommended. Could have done much faster manually. Asked questions that could have been asked at registration and took about 10 minutes to "approve", so can't see any value to the e-process.

megan S. on

Rating:

Customer did not leave a comment.

steve M. on

Rating:

Customer did not leave a comment.

Rachel B. on

Rating:

Customer did not leave a comment.

Shannon C. on

Rating:

Customer did not leave a comment.

Jon M. on

Rating:

I’d would like to know the final price of the rental when reserved instead of it being 3 to 5 bucks more when you sign papers

ADAM T. on

Rating:

Online check in works very well for the person using it (me) in speeding up the check in process. However if you are behind 2 other people the morning you are picking up the equipment, and neither of them did the onlince check in, you have to wait 20 mins for them to complete the process in person. Frustrating when i prepared ahead of time and still have to wait 20 mins to get the equipment. Maybe some way to prioritize people who did online check in.

Elizabeth K. on

Rating:

Nothing everything was great

Donald H. on

Rating:

Nothing, Great all the way around, Just Keep It Up. Thanks Guys..

Jimmy B. on

Rating:

They were fantastic and took very good care of us!

Lauren G. on

Rating:

Customer did not leave a comment.

RICHARD E. on

Rating:

Charged for an additional day for being 2 repeat 2 minutes late!

Cherie H. on

Rating:

Customer did not leave a comment.

Matthew F. on

Rating:

Friendly employees

scott M. on

Rating:

Customer did not leave a comment.

WILL R. on

Rating:

Customer did not leave a comment.

PAUL B. on

Rating:

I passed by 5 other UHaual locations but had to bring it to this one which was much further out of my way.

richard L. on

Rating:

They are friendly and very helpful. They pulled the truck right to the front of the building for me. I highly recommend renting from them.

kevin F. on

Rating:

Customer did not leave a comment.

paul M. on

Rating:

Customer did not leave a comment.

John M. on

Rating:

Customer did not leave a comment.

tyrone B. on

Rating:

Off road signs and better location sign

Larin C. on

Rating:

Customer did not leave a comment.

RON M. on

Rating:

Customer did not leave a comment.

Hans B. on

Rating:

I recieved a link that was supposed to allow me to indicate existing damage but this expired quickly before I could utilize the link

Matthew G. on

Rating:

Customer did not leave a comment.

Jillian M. on

Rating:

Customer did not leave a comment.

THOMAS P. on

Rating:

Customer did not leave a comment.

Keith C. on

Rating:

Need to rent for multiple days and can’t is a head ache ?? over all it’s great

Thomas H. on

Rating:

Customer did not leave a comment.

dorie J. on

Rating:

Nothing, the employees were nice, friendly and helpful! You cant improve on that!

William F. on

Rating:

Customer did not leave a comment.

Sarah L. on

Rating:

Customer did not leave a comment.

willie B. on

Rating:

Customer did not leave a comment.

REGINA S. on

Rating:

Customer did not leave a comment.

walter S. on

Rating:

Customer did not leave a comment.

walter S. on

Rating:

Great FRIENLY AND KNOWLEDGEABLE SERVICE...

Paul P. on

Rating:

No constructive feedback ... uhaul trailer was ready & clean for pickup ... the guys hooked up trailer & I was out quickly.

David C. on

Rating:

Customer did not leave a comment.

LUCINDA S. on

Rating:

Customer did not leave a comment.

Milton S. on

Rating:

None

victoria C. on

Rating:

Parking availability was limited. Especially for a truck and trailer.

David F. on

Rating:

The woman that greeted me was not polite. She was rude to a customer on the phone while I waited in an office filled with cigarette smoke. The truck smelled like cigarettes too. However the truck drove nicely and we got the job done.

Julie S. on

Rating:

Make sure the truck is broom swept.

JONATHAN E. on

Rating:

Customer did not leave a comment.

Susan H. on

Rating:

Customer did not leave a comment.

Zee O. on

Rating:

Customer did not leave a comment.

Charles A. on

Rating:

Customer did not leave a comment.

Richard O. on

Rating:

I was charged a total different price than what I was told online and I got there and the truck was given to someone else so I had to wait while they got in touch with the people that they rented the truck to and the mileage was not checked and then I had to drive about 2 miles down the road 4 a car trailer

DEBORAH S. on

Rating:

This location was amazing and very helpful. Earl's wrecker service went above and beyond to help me. As far as the uhaul company, completely unacceptable and I will NEVER use uhaul again. I will tell everyone I know to NEVER use uhaul. My experience with my reservation and it costing me extra and having to wait 6 hrs for uhaul to find a truck for me made my move extremely difficult. The lousy 50 refund they gave me is not ok. I had a 1 way reserved and was given a round trip so it cost me $50 in gas. Uhaul is the WORST company I have ever dealt with !!!

Bill H. on

Rating:

Earls is a great group. I have used them for towing support and was glad I could use them for U-haul.

brian W. on

Rating:

Customer did not leave a comment.

Ronda S. on

Rating:

Customer did not leave a comment.