Customer Reviews for Earls Wrecker Service Inc
(U-Haul Neighborhood Dealer)

532 reviews

5 Jacksonville St   Wilmington, NC 28403
(@ Market St)

(910) 395-0225

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 8:30 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed

Services at this Location:

Contact Us

(910) 395-0225

5 Jacksonville St
Wilmington, NC 28403
(@ Market St)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 8:30 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

RPatrick R. 
Rating:
5.0

Customer did not leave a comment.

LAURIE J. 
Rating:
5.0

They had what I needed. The owner was pleasant and the rental procedure went well

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
1.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Make you web-page more user friendly for those of us that aren't computer savvy 😉🙂

DUNCAN T. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

THORNTON LORENZA B. 
Rating:
5.0

Customer did not leave a comment.

KINTA B. 
Rating:
5.0

Very helpful with an item accidentally left in truck. Plus the regional manager was extremely helpful.

Sherri M. 
Rating:
5.0

Customer did not leave a comment.

Terra F. 
Rating:
5.0

Nice people, very helpful.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

BRADFORD D. 
Rating:
2.0

Cab of vehicle was sticky and clearly unclean. During normal times this would be an unpleasant disappointment, but during a pandemic, it is just awful.

MEGAN G. 
Rating:
5.0

Customer did not leave a comment.

SCOTT C. 
Rating:
3.0

Customer did not leave a comment.

Russell L. 
Rating:
5.0

Customer did not leave a comment.

Stephanie H. 
Rating:
1.0

CROOKS! Returned vehicle with over the expected level of fuel upon return. When I received my final bill, there was a fuel surcharge added saying I returned vehicle with less than 1/4 of a tank. I called correct the problem with the facility - they said they would take care of it, but never did. STAY AWAY FROM THESE CROOKS. I WILL NEVER RENT FROM UHAUL AGAIN! PENSKE OR BUDGET FOR NOW ON. THIS IS FRAUD AT ITS FINEST.

JOSEPH F. 
Rating:
5.0

Easy to find location. Trucks parked on street easy to access and re-park. The process for 24/7 pickup was smooth.

Jessica H. 
Rating:
5.0

Customer did not leave a comment.

Roy I. 
Rating:
5.0

Customer did not leave a comment.

Larry R. 
Rating:
5.0

Customer did not leave a comment.

Deundray F. 
Rating:
5.0

Customer did not leave a comment.

Robin S. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
3.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Your u-hual app is very slow and didn't work. It took 25 minutes at the facility to get the truck and 45 minutes on return. The upload of the odometer and fuel guage did not work after 10 attempts. Had to return the following day to try again. The customer service line did not answer after 20 minutes on hold. The people at the rental facility were nice and helpful.

Daniel B. 
Rating:
4.0

Customer did not leave a comment.

BARRY B. 
Rating:
5.0

Customer did not leave a comment.

Rebecca B. 
Rating:
3.0

Customer did not leave a comment.

KRISTIAN B. 
Rating:
5.0

Customer did not leave a comment.

GERALD C. 
Rating:
4.0

Everyone was very helpful and professional

Christina O. 
Rating:
5.0

The person I dropped the trailer off was great. He had the trailer backed in and off my truck in 30 seconds. Very impressive. Great fast experience.

Bradford M. 
Rating:
5.0

Hospitable, Efficient, and as Neat as a Pin!

Willward H. 
Rating:
5.0

As exp3cted

John L. 
Rating:
5.0

The reservation I made, the facility called the day before and told me they wouldn't have the auto transport, they said I had to go to a different location to get it. I had remade this reservation 3 weeks in advance. I was not happy.

THOMAS S. 
Rating:
4.0

Customer did not leave a comment.

Craig C. 
Rating:
5.0

The owner mr Hewitt personally came out in a thunderstorm and unhooked the trailer making it a very good experience

neal S. 
Rating:
2.0

Customer did not leave a comment.

LUISAMARIA S. 
Rating:
5.0

Customer did not leave a comment.

MITCHELLEDWARD W. 
Rating:
3.0

There was more miles on vehicle than reported when I got it. The same for the gas, they reported it at a half tank and it only had a quarter tank. These things cost me money. I took pictures of the odometer and the fuel gauge. No one offered to correct it

Ernest K. 
Rating:
4.0

When I was trying to drop it off. The app was not working and saying that I had entered in less miles than what I started with. Whoever checked the truck before giving it to me wrote down the wrong mileage. I had to sit for another hour before I was allowed to release the vehicle. I would like the $50 guaranteed to me if my truck was not at the right place at the right time.

jonathan S. 
Rating:
5.0

Customer did not leave a comment.

JALYN P. 
Rating:
3.0

Please email my receipt to lcreech69@yahoo.com

LAURANCE C. 
Rating:
5.0

Customer did not leave a comment.

NATALKA Z. 
Rating:
3.0

It was a nighttime drop off with no one there.

JOSEPH P. 
Rating:
5.0

darlene and Earls son were fantastic!

MICHAEL O. 
Rating:
3.0

Dolly was not in truck. Was told it would be taken off bill and was not removed. I was charged for it

Pam L. 
Rating:
5.0

Excellent service. Thank you to Earl's team. Made pickup easy and their guidance was appreciated

DANIEL S. 
Rating:
4.0

I probably wouldn't rent the furniture pads. I thought we got to keep them! But no.

LAURAPERKINS T. 
Rating:
5.0

Customer did not leave a comment.

Macon W. 
Rating:
5.0

Very kind and helpful staff! They even have a cute cat in the office, always a good sign:)

Francesca B. 
Rating:
5.0

Drop off was fine.

Brooke G. 
Rating:
5.0

You did great thank you

ROSE W. 
Rating:
5.0

Customer did not leave a comment.

Curtis B. 
Rating:
4.0

Customer did not leave a comment.

STEVEN C. 
Rating:
3.0

I have never been in a vehicle so dirty. The amount of grime on the steering wheel, dashboard, floor, everywhere, was absolutely disgusting. Office was very nice and helpful.

Elizabeth K. 
Rating:
5.0

Customer did not leave a comment.

Kristen B. 
Rating:
3.0

Make sure the maintenance on vehicles are maintained. The experience was frustrating and overwhelming due to a bad battery and alternator on the truck. We started moving at 10 am and didnt finish until 2 am. Someone came to bring a battery which we waited 3 hours for and then Boom the battery died again in less than 30 minutes. We waited another hour for assistance and the Uhaul had to be towed to our new location so we can unload our things. I had to take off work to make sure the Uhaul get towed.(The lady at the front desk was very nice and yes I would reccomend a friend). I dont blame anyone I guess it was just one of those days.

JESSICA S. 
Rating:
5.0

Customer did not leave a comment.

CAMELIA P. 
Rating:
3.0

My brake chain wasn't connected, I haul for a living, so it's not a big deal I know what to fix. But guys, double check things.

patrick S. 
Rating:
1.0

The van reeked of body odor. I kept my face mask on and rolled down the window to keep from gagging. The seats were covered in pet hair and the floor had not been swept in an extended period of time. If I had not been in a time crunch I would have refused to get in it. Instead of me paying U Haul, U Haul should have paid me. I used the van to pick up a chestier had just purchased. Honestly, I was embarrassed when the guys were loading it for me. There's no way I would rent from this place again and I would have second thoughts about even going to U Haul.

Anita M. 
Rating:
5.0

Thank you guys

SANTOSPEDRO C. 
Rating:
2.0

No comments from the owner. When I asked for a copy of the return he told me he was out of copy paper. Didn't know what to think.

Pamela P. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
3.0

Customer did not leave a comment.

DONALD S. 
Rating:
5.0

You did good

Russel M. 
Rating:
3.0

Customer did not leave a comment.

keith E. 
Rating:
2.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
2.0

The truck was dirty when it was picked up and they charged me for cleaning upon return. They charged me for pads and a dolly that I never requested. Overall it was much more expensive than what I was quoted and we would never rent here again.

Tracey G. 
Rating:
1.0

Not allow a terrible owner to work for Uhaul. Good lord.

Michael Shane B. 
Rating:
5.0

Great service on time and on point.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Cynthia M. 
Rating:
3.0

Customer did not leave a comment.

Diane R. 
Rating:
5.0

Customer did not leave a comment.

HARUKI Y. 
Rating:
3.0

Customer did not leave a comment.

todd T. 
Rating:
4.0

NA

David Y. 
Rating:
5.0

Customer did not leave a comment.

Jon U. 
Rating:
3.0

They charged me for fuel after I left. The truck had 5/16 of a tank of fuel(same as pick up). I fueled it just before I returned it. I am not happy about that. I need to be refunded $6.60. Call me with questions F. O'Connor (410) 456-7513

Francis O. 
Rating:
5.0

Customer did not leave a comment.

Brianna G. 
Rating:
1.0

I would not recommend to no one they trick me outta my money!! They didn't check miles or anything and over charge my card

Amina S. 
Rating:
5.0

Very friendly, best Uhaul in Wilmington

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW P. 
Rating:
3.0

Drop off location was very confusing because they informed me that they only repair u hauls at that location and do not rent them out or accept returns. I was also informed that all rentals should be returned to a different location which is near the 5 Jacksonville St location.

ALBERTINE H. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY Y. 
Rating:
1.0

Woman was extremely rude. Acted as if we were inconveniencing her by picking up the keys to the truck. We had already checked in online and done all that all we needed was the keys and she was so rude. Very unorganized had no idea what she was doing

Kelly J. 
Rating:
4.0

Customer did not leave a comment.

STEVE S. 
Rating:
3.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

nothing. i got a brand new cargo van. the only problem is that u-haul will only allow earl to rent the van for ONE day.

roger M. 
Rating:
5.0

Customer did not leave a comment.

james S. 
Rating:
4.0

Customer did not leave a comment.

Neil M. 
Rating:
5.0

I would not change anything! The Rental Agent was Very Nice and Respectful and Helpful!

BILLY S. 
Rating:
5.0

Website was a bit wonky. It kept saying I didn't have a reservation so I'd have to exit out and refresh and it would pop up. Great experience overall and great truck.

Lauren B. 
Rating:
5.0

Customer did not leave a comment.

Wesley B. 
Rating:
5.0

Customer did not leave a comment.

Olivia O. 
Rating:
5.0

Customer did not leave a comment.

Clorinda G. 
Rating:
5.0

Customer did not leave a comment.

STEVE T. 
Rating:
4.0

Customer did not leave a comment.

Charity D. 
Rating:
5.0

Customer did not leave a comment.

Justin O. 
No reviews have been submitted for this location.

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