Didn't get a drop off spot because the u-haul system was apparently down
Ronald B
Earls Wrecker Service Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wilmington, NC 28403
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- 4.0 Average Customer Rating
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How U-Haul Reviews WorkI was told by the representative at Earl’s that I was supposed to drop the truck in Jacksonville, NC which is 50 miles from the drop location on my confirmed reservation. She said I was lucky I was only charged an additional $30 fee for dropping off at the wrong location. The typical fee is $300. This is a poor way to do business. I will not rent from UHaul again, and will discourage other people from renting from UHaul.
James EMore information on sight so people are not confused on where to actually drop off the vehicles. The location can’t be improved due to the lack of space.
Eliza WPassenger side wheel for the 6x12 trailer was flat the very next morning. Upon further inspection from roadside service it was determined the tire to be dry rotted and leaking in several places. The staff at this location was friendly and helpful, missed the mark on inspecting the equipment before use that could have resulted in a dangerous situation.
Benjamin STruck had no gas and smelled like cigarettes. The location was hard to find on the map and there were no instructions on how to pick up your vehicle while the office was closed. If they posted those instructions somewhere I would have really appreciated it. Also, if they had filled the truck with gas that would have been nice…
Elizabeth C